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Forging the future of payments technology
Client Enablement Program Manager
Location
United States
Posted
43 days ago
Salary
$80K - $120K / year
Seniority
Senior
Job Description
Client Enablement Program Manager
North
• Develops, manages, and executes the reporting and analytics program for the Client Enablement Office. • Creates and maintains dashboards, reports, and benchmarks to identify and track key performance indicators (KPIs) related to sponsor bank, card brand, and third-party partner relationships that are crucial to business enablement. • Tracks and monitors all escalations to the Client Enablement Office from all channels (Sales, Partners, Banks, etc.), analyzing for themes, root causes, and trends. • Provides regular reporting on escalation status and outcomes. • Supports the Credit Policy change management process by tracking updates, partner requirements (prohibitions, exceptions), and communication status. • Conducts research and analysis related to partner requirements, industry trends, and client/partner concerns to provide actionable insights to leadership. • Reports, tracks progress, and provides management updates across multiple functions and departments to support Client Enablement projects and initiatives. • Provides continuous improvement to the Client Enablement program by updating departmental procedures, creating training materials, and contributing to monthly/quarterly business reporting. • Performs other duties as assigned.
Job Requirements
- Bachelor’s Degree or equivalent work experience.
- 4+ years experience in Program Management, Project Management, Data Analytics, Business Intelligence, or a senior support role within the FinTech, Payments, or Financial Services industry.
- Knowledge of and experience with program management frameworks, reporting lifecycles, and data analysis.
- Proven ability to communicate, collaborate, and manage relationships with high-level internal and external stakeholders and internal and external business partners.
- Strong analytical skills with the ability to evaluate strategic, financial, and operational perspectives, identifying trends and concisely articulating insights to remediate gaps or unlock opportunities.
- Proven ability to develop relationships, negotiate, and problem-solve.
- Strategic thinker and tactical executor - able to rapidly shift from “big picture” to “detailed operations”.
- Strong team player with an excellent track record of success in fast-paced environments with changing priorities.
- Judgment to analyze, evaluate, develop and effectuate solutions to complex problems.
- Ability to work independently as well as in a team environment, including multi-level and external partner engagement.
- Skillfully completes work accurately and thoroughly while meeting work commitments.
- Ability to develop, document, and execute reporting procedures and processes that require steps across cross-functional areas, demonstrating an ability to work collaboratively with internal and external cross-functional teams.
- Strong verbal and written communication skills with the ability to articulate complex problems and solutions through concise and clear messaging.
- Ability to identify opportunities for automation and process improvement, keeping in mind user experience, sustainability, and effectiveness.
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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