Fortive

• The Training Specialist is responsible for developing and facilitating technical software training to clients online and onsite. • Works with the Intelex Project Team to identify the Technical Configuration of applications purchased by customers through the review and understanding of the Application Design Documentation, User Stories and Configuration Workbooks. • Works with Intelex Customers to best understand their level of understanding of the Intelex Application prior to delivering training. • Delivers customized training documentation on Intelex/Customer Application Specific training and standard Platform out of the box training. • Develops customized training material based on best-practice use of Intelex functionality and administration of application modules. • Responsible for researching, developing, preparing and facilitating onsite and online training. • Analyzes and interprets user requirements, technical specifications and application features and functions and translate into appropriate training formats. • Acts as a subject matter expert and continually seeks opportunities to update product knowledge capabilities. • Responsible for achieving a weekly utilization target that is balanced with Customer work and internal initiatives.

• Build, QA, and execute HubSpot emails for newsletters, product launches, promotions, events, and distributor co‑marketing. • Own end‑to‑end execution: templates, assets, personalization tokens, workflows, approvals, rendering QA, and final send. • Collaborate on email copy — refining messaging for clarity, persona relevance, and performance. • Maintain a consistent, high‑quality execution standard across brands and BUs. • Build and maintain advanced smart lists using persona, industry, product line, account lists, lifecycle stage, region, and engagement behavior. • Own email performance measurement, including Open Rate, CTR, CTOR, Conversion Rate, Engagement over time, etc. • Design, build, and optimize complex HubSpot workflows for nurture, onboarding, re‑engagement, events, and persona‑based campaigns.

• Develop and execute a regional sales plan aligned to the strategic priorities of the EU Condition Monitoring and Alignment commercial leadership team. • Execute a go-to-market strategy that delivers consistent, long-term revenue growth and market share gains. • Deliver growth via direct sales approach at key account customers. Cultivate and maintain strong relationships with key clients, understanding their needs and ensuring exceptional service. • Use Fortive Business System tools to ensure funnel management is a fundamental behaviour across the commercial team and increase pipeline and conversion by directly and via your team effectively managing leads and opportunities through the funnel to close. • Develop and execute strategic account plans to drive revenue growth and meet sales targets. • Collaborate with cross-functional teams, including Field Application Engineers, marketing and finance, to align strategies and enhance customer satisfaction. • Analyze market trends and competitor activities to identify opportunities and threats, providing valuable insights for decision-making. • Conduct regular business reviews with customers to assess performance, address concerns, and explore avenues for upselling or cross-selling. • Drive customer engagement across the region through voice of customer feedback. • Drive change through process and metrics-driven leadership. • If necessary, create Problem Solving Reports to address variances and create countermeasures. • Report regularly against defined objectives to Manager. • Consistently deliver accuracy on monthly and quarterly bookings and revenue forecasts. • Utilize value-selling methodology and tools. • Build competitor strategy and increase market share in key vertical markets.

Role Description As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations. - Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity. - Build Relationships: Foster long-term engagement through proactive communication and trust. - Provide Proactive Support: Anticipate needs and prevent issues before they escalate. - Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value. - Share Best Practices: Educate customers and providers on ServiceChannel applications. - Identify System Issues: Report technical issues to the development team for resolution. - Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage). - Support Projects: Assist with customer-facing initiatives and special projects. - Manage Emergencies: Monitor emergency work orders and ensure timely resolution. - Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers. - Collaborate: Work cross-functionally to support internal and external initiatives. Qualifications - 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail). - Strong customer relationship management skills with a track record of high satisfaction. - Proficiency in Microsoft Excel and PowerPoint. - Excellent verbal and written communication skills in English. - Ability to work independently in a remote environment with strong organizational and time management skills. - Analytical mindset for reviewing data and identifying cost-saving opportunities. - Adaptability and openness to feedback; comfortable with process updates. - High attention to detail and accuracy. - Comfortable being on camera for virtual meetings. - High School Diploma or GED. Requirements - Bachelor’s degree in business administration, facilities management, customer service, or related field (preferred). - Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight) (preferred). Benefits - Comprehensive Benefits: Medical, dental, and vision insurance; life insurance. - Retirement Savings: 401(k) with company match. - Flexible Time Off: Generous PTO policy. - Paid Parental Leave: Support for growing families. - Remote Work Flexibility: Work from home with occasional schedule adjustments.

• Owning end‑to‑end project execution, from kickoff through delivery, for multiple concurrent customer engagements • Serving as the primary point of contact for customers, building strong, collaborative relationships and delivering a high‑quality services experience • Planning, tracking, and reporting on project schedules, milestones, risks, and dependencies • Managing project budgets, including accurate forecasting, time tracking, and billing coordination • Coordinating 1–4 project resources per engagement and aligning work with defined deliverables • Applying Accruent’s delivery methodology and governance frameworks consistently across projects • Preparing and sharing clear project status updates with customers, leadership, and internal stakeholders • Identifying scope changes and initiating change management discussions, including support for change orders • Proactively identifying project risks and issues, resolving straightforward items independently and escalating complex challenges when needed • Collaborating with Project Managers, Delivery Managers, and the PMO to reprioritize work as project needs evolve • Contributing to continuous improvement by sharing knowledge, supporting peers, and helping evolve Professional Services best practices

• Develop and nurture strong relationships with assigned customers, providing trusted consultation and support throughout the customer journey. • Cold call outside of assigned accounts to create leads for ASP products and services. • Collaborate with Account Managers to understand customer needs and deliver tailored solutions, including product demonstration, training presentations and in-servicing. • Assist in developing and executing strategic account plans to drive revenue growth and maximize the impact of ASP solutions. • Provide hands-on support to customers, ensuring optimal utilization and effectiveness of our products and services. • Work closely with internal teams to address customer inquiries, resolve issues, and uphold our commitment to seamless customer experiences. • Collaborate with internal and external stakeholders to support various projects as required, such as new product launches, process improvements, or customer-specific initiatives. • Stay updated on industry trends and competitor activities, identifying growth opportunities and proactively addressing customer needs. • Engage with local chapters of professional organizations such as AORN, IAHCSMM, SGNA, and regional buying groups to foster connections and stay informed. • Leverage tools, systems, and dashboards proactively to analyze sales performance and drive continuous improvement.

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery • Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints • Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines • Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption • Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders • Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership • Deliver end-to-end client support, including configuration recommendations, platform training, and integration support • Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution • Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery • Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience • Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

Role Description The Product Support Specialist will act as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues. This position provides excellent support and customer service to all clients using CensiTrac products. This includes handling any customer CensiTrac issues and documenting all communications until case resolution. - Serve as the main point of contact for internal and external customers to resolve outstanding technical and application issues, stay in sync with customer requests, and respond to client inquiries regarding the support of CensiTrac. - Independently solve and research complex technical and application-related customer inquiries by phone and email. - Facilitate the customer concern to higher tiers. - Coordinate with clients and appropriate internal departments to ensure clients are properly serviced. - Develop and maintain an in-depth understanding of the CensiTrac product suite. - Participate in (after-hours) on-call rotation. - Support applicable hardware related to CensiTrac (ex. printers, interfaces, scanners). - Participate in process-improvement projects in the Technical Support department. Qualifications - Associates or bachelor’s degree in related area or equivalent experience. - 1-3 years of customer support, SaaS preferred. - Proficient in the use of Microsoft Office products. - Excellent presentation, writing, organizational, analytical, and problem-solving skills. - Experience using Zendesk, Salesforce, ServiceCloud or similar application preferred. - This role must support the Central or Eastern Time Zone. Requirements - Customer obsessed with a dedicated team player attitude. - Hands-on approach and “can-do” demeanor. - Excellent communicator with telephone etiquette. - Good interpersonal and listening skills. - Highly analytical, data-driven, conclusive, organized, focused, strategic, practical, creative, and innovative. - Strong problem-solving skills and the ability to multi-task. Travel - Position is remote but must be able to travel on-site to client locations 2-3 times/year. Company Description Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. - Global industrial technology innovator with a startup spirit. - Forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. - Diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. - Use the proven Fortive Business System (FBS) to accelerate positive impact.

• Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points. • Lead or support value discovery sessions and business case development for strategic sales opportunities. • Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions. • Deliver value-focused presentations to customer stakeholders and decision-makers, including executives. • Establish frameworks to measure pre- and post-implementation success metrics. • Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes. • Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved. • Help identify whitespace and expansion opportunities based on unmet needs or unrealized value. • Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks. • Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations. • Enable sellers and account teams with tools, templates, and content to support value-based selling motions. • Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging. • Capture and share best practices, reusable business cases, and outcome-based reference materials. • Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.

• Build deep understanding of the W&D and endoscopy reprocessing markets across EMEA, including customer segmentation, clinical workflows, pricing dynamics, tender environments, and go‑to‑market models. • Own the regional go‑to‑market strategy for W&D and detergent portfolios, ensuring strong positioning, clear value propositions, and differentiated messaging across markets. • Act as the EMEA expert on the competitive landscape, with deep knowledge of competitors’ products, claims, positioning, strengths, and weaknesses, and translate insights into actionable strategies. • Identify, engage, and build long‑term relationships with Key Opinion Leaders (KOLs), professional societies, and clinical influencers to drive advocacy, education, and guideline influence. • Define and execute regional market‑entry and growth strategies covering the full marketing mix, including portfolio positioning, pricing considerations, channels, tenders, and promotional strategy. • Serve as the primary EMEA interface to Global Product Management, ensuring portfolio, lifecycle, and innovation decisions reflect regional market realities and customer needs. • Lead tactical elements of product launches, including product positioning, content development, sales tools, press releases, and social media planning, ensuring strong cross‑functional launch readiness. • Collaborate cross‑functionally to ensure timely & successful product launches. • Create relevant, compelling, and engaging multi‑channel content aligned with overall marketing plans, campaign objectives, and product‑specific value positioning. • Support the development of customer and sales training materials to educate internal teams and customers on products, clinical value, and services. • Monitor, analyze, and interpret relevant performance metrics and analytics and recommend initiatives or adjustments based on insights. • Communicate business‑relevant issues, risks, and opportunities clearly and proactively to regional and global leadership. • Influence effectively across a matrix organization, driving alignment and execution without direct authority.