• Join a team leading the next evolution of virtual care • Development, administration, and ongoing support of Salesforce Sales and Service Cloud • Partner with Sales, Operations, and Implementation teams to design and support Salesforce workflows for lead intake, qualification, routing, and pipeline progression • Support implementation order management processes, including handoffs from Closed-Won through fulfillment/implementation, status tracking, and exception handling using Salesforce objects, automation, and validations • Design, configure, and develop Salesforce Service Cloud solutions to support case management and escalation • Build and enhance functionality using Apex, Lightning Web Components, and Salesforce APIs • Write and maintain unit tests for Apex and regression scripts for Lightning components • Manage sandbox environments, change sets, and deployment workflows to maintain release hygiene • Support monitoring of Service Cloud KPIs, SLA compliance, and recurring issue trends to drive continuous improvement

• Participating in the full application life cycle: architecture, design, development, testing and deployment • Writing, testing, and deploying high-performance, reusable, and reliable Apex code • Creating and customizing Lightning Components to enhance the user interface • Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships • Performance engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows • Contributing to options analyses, proof-of-concept implementations, and validations for proposed solutions • Identifying risks, manage change, and design cloud solutions that are efficient and scalable • Gathering technical requirements and understand user stories to translate dependencies to the technical delivery team • Working closely with designers and engineers to gather and implement product, front-end, and back-end requirements • Assist users with troubleshooting and resolving problems of the platform • Participating in Agile processes including daily standups, demos, retrospectives, and sprint planning • Documenting development processes, technical designs, and other relevant information to ensure team coverage and code maintainability • Staying up-to-date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming releases • Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, and performance • Implementing mature unit and integration testing to ensure systems work as intended • Leading cross-team collaborations and disseminating information through knowledge sharing sessions, communities of practice, etc. • Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, etc. • Strong proven analytical ability and ability to solve problems independently • Stay abreast of new features and updates of technology • Other duties as assigned

• Architect and evolve the global CI/CD framework for complex Salesforce deployments, driving advanced automation and self-service tooling for scale. • Lead cross-application release management across Salesforce, NetSuite, AWS, and other Business Systems, ensuring high-velocity delivery in an enterprise ecosystem. • Provide technical leadership in resolving systemic deployment challenges and architecting environment strategies including refreshes and data access governance. • Act as a technical liaison for Business Systems, Engineering, and Operations, having an understanding of roadmaps and how their dependencies and schedules align. • Provide deep technical support for releases, incident response, and major system upgrades. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

• Act as a trusted advisor to business and technology stakeholders • Lead discovery workshops, design sessions, and roadmap discussions • Translate business goals into platform-aligned transformation strategies • Independently drive end-to-end requirement gathering (business, functional, process) • Define to-be operating models and customer journeys across banking domains • Design scalable solutions leveraging: Financial Services Cloud, Service Cloud, Salesforce Data Cloud • Ensure alignment across process, data model, integrations, and user experience • Apply strong banking domain expertise in various areas including retail, commercial, and compliance workflows • Lead distributed teams (onshore + offshore pods) across design and delivery • Drive backlog prioritization, sprint planning, and execution governance • Mentor and guide architects, developers, and analysts