Toast

• Lead the Customer Onboarding Journey: Leverage your Toast product knowledge and project management skills to partner with restaurant owners or operations teams to build scalable and repeatable onboarding plans that will produce a high quality implementation experience, enhancing the overall onboarding journey. • Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. • Own Implementation Success: You are responsible for managing a complex and diverse portfolio of projects across various market segments. Success is measured by your ability to ensure the success of both your customers and cross-functional partners. Maintaining meticulous notes and documentation is a continuous requirement for this role. • Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support quality implementations. • Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. • Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. • Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. • Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations). • Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. • Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations. • Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned. • Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships. • Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. • Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. • Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. • Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

• Design, build, deploy, and operate the traffic infrastructure that carries every request across Toast — from the public edge through cloud networking down to service-to-service traffic • Lead complex, multi-team projects that improve how Toast services discover, route to, secure, and observe one another • Own the reliability of critical traffic infrastructure end-to-end, from design through on-call response, post-incident learning, and long-term hardening • Design solutions that anticipate future scale and product needs (multi-region, new protocols, evolving service-mesh patterns) while making explicit tradeoffs • Partner with the team on cloud networking, edge routing (Cloudflare), DNS, and IaC-driven automation • Act as a force multiplier: mentor engineers, improve developer ergonomics for service owners, and make the platform easier and safer to operate • Lead through influence across multiple teams and reporting lines, setting technical direction and driving adoption of platform standards without direct authority • Leverage cutting-edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building — contributing to a culture of innovation and productivity across the team

• Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions. • Customer & Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins. • Pilot Validation & Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk. • Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success. • Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage of the customer journey including location configuration templates, integration specifications, known constraints, and escalation paths so that downstream teams can execute without ambiguity. • Risk Management & Escalation: Proactively identify, document, and communicate architectural risks, workarounds, and technical debt throughout implementation. Maintain an active escalation path for architecture issues and coordinate resolution across internal teams.

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points). • Host qualification calls to develop an understanding of the prospect’s needs. • Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive. • Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role.

• Lead design strategy and execution for Toast IQ’s AI assistant product. • Shape interaction design and componentry across web, mobile, and hardware. • Collaborate with product, engineering, and third-party partners to define design requirements. • Drive adoption for premium intelligence features and automation tools.

• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. • Work with fellow developers, product managers, designers, and user researchers to build amazing product features with a goal of increasing our consumer footprint at Toast • Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment • Participate in designing, estimating, implementing, testing, and debugging end-to-end solutions • Ship code that has a massive impact on the growth of Toast • Learn and champion best practices for development, deployment, and quality life-cycles • Actively contribute to product design and feature selection discussions • Participate in code reviews to ensure technical implementations meet functional requirements

• Build and scale Toast's Process Engineering & Continuous Improvement program • Lead end-to-end process redesign across the customer lifecycle • Uncover and permanently resolve systemic issues • Leverage AI and automation to scale operations • Identify and eliminate operational waste • Define and own enterprise-wide process KPIs • Establish governance and accountability frameworks • Embed a culture of continuous improvement across the organization • Lead and develop a high-performing team

• Manage a regionally based book of customers • Partner closely with New Business Sales and Growth Sales Leadership • Collaborate cross-functionally with Product and Professional Services • Build credibility and trust with customers • Retain and grow SaaS revenue through consultative engagements • Drive activation and adoption across the Toast product suite • Conduct discovery to identify expansion opportunities • Contribute to scalable Customer Success workflows • Travel for onsite visits

• Lead high-stakes discovery calls and product demos, delivering complex messaging with confidence and strategic redirection to meet goals. • Master the Core POS and Employee Cloud systems to diagnose technical issues and project manage intricate customer needs toward resolution. • Protect and expand SaaS revenue by identifying downsell risks and executing "churn save" motions through consultative engagement. • Leverage product usage data and business analytics to recommend payroll process improvements and ensure clients are maximizing service value. • Drive full activation of the Payroll Product Suite by hosting educational presentations, facilitating trainings, and analyzing module usage. • Act as the "Voice of the Customer" by gathering feedback for leadership and partnering with internal teams to ensure closed-loop issue resolution. • Maintain high standards for data integrity, calendar hygiene, and report building to support scalable customer success operations.