• Act as a trusted advisor to business and technology stakeholders • Lead discovery workshops, design sessions, and roadmap discussions • Translate business goals into platform-aligned transformation strategies • Independently drive end-to-end requirement gathering (business, functional, process) • Define to-be operating models and customer journeys across banking domains • Design scalable solutions leveraging: Financial Services Cloud, Service Cloud, Salesforce Data Cloud • Ensure alignment across process, data model, integrations, and user experience • Apply strong banking domain expertise in various areas including retail, commercial, and compliance workflows • Lead distributed teams (onshore + offshore pods) across design and delivery • Drive backlog prioritization, sprint planning, and execution governance • Mentor and guide architects, developers, and analysts

• Design and build scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and APIs • Develop and maintain integrations with external systems using REST/SOAP, middleware, and event-driven patterns • Own data model design, security configuration, and performance optimization • Troubleshoot and resolve complex platform issues • Identify opportunities to improve system efficiency, reliability, and automation through continuous optimization • Contribute to architectural decisions in collaboration with senior team members • Translate business requirements into clear technical approaches and actionable delivery plans • Drive decisions that balance immediate priorities with system stability, scalability, and technical debt reduction • Own initiatives end to end, proactively managing timelines, risks, and dependencies without reliance on a dedicated project manager • Bring structure and clarity to how work is planned, tracked, and communicated across the team • Serve as a trusted technical advisor, influencing decisions through expertise and sound judgment • Mentor junior developers and contribute to development standards and best practices • Continuously expand technical and leadership capabilities to improve team delivery outcomes.

Agentforce Voice Config Expert At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Colaborar con desarrolladores y consultores senior en proyectos Salesforce. • Apoyar en la configuración, desarrollo e implementación de soluciones Salesforce. • Escribir código limpio y mantenible utilizando Apex, Lightning Web Components y Visualforce. • Apoyar en la integración de datos mediante APIs (REST/SOAP). • Participar en pruebas unitarias y en la documentación técnica. • Participar en ceremonias ágiles y contribuir a los objetivos de cada sprint. • Aprender y aplicar buenas prácticas de desarrollo Salesforce.