Maltego is the world’s most used all-in-one intelligence platform for complex cyber investigations.
Senior Account Manager – Commercial
Location
United States
Posted
58 days ago
Salary
0
Seniority
Senior
Job Description
Senior Account Manager – Commercial
Maltego Technologies
• Ownership of an account portfolio where you are accountable for the performance of each customer. • Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage. • Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts. • Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer. • Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account. • Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions. • Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.
Job Requirements
- Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
- 5+ years in a B2B Account Management role, preferably in software / cyber security
- Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers.
- Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.
- Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
- Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
- Fluent in English (written and spoken).
Benefits
- Insights into the daily operations of a fast-growing tech scale-up
- Opportunity to quickly take over responsibility and make a direct and long-lasting impact
- Motivated and highly international team
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