Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will be implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape. You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience. The Main Responsibilities Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plu Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sandboxing Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practice Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners Data Integration: Data Integration into Salesforce, Azure, or on-premises cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflow Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response time Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable automation-enabled solutions Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization Feedback & Continuous Improvement: Provide insights into automation opportunities, customer experiences, and potential enhancements to products and services Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success What We Look For in a Candidate · Bachelor’s degree or equivalent in engineering, computer science, or related fiel · 3+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting · Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks · Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platform · Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation · Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environment · Experience working within Agile and DevOps cultures, with a continuous improvement mindset · Excellent verbal and written communication skills, including translating technical solutions into business value · Ability to work independently and collaboratively to deliver innovative customer solutions · Willingness to travel as needed. Requisition #: 341064 The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know. We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Role Description As a WordPress Support Developer, you'll be responsible for maintaining and improving live WordPress websites while supporting internal teams with technical updates and fixes. Your day-to-day work will focus on stability, speed, and clean execution. You will: - Handle ongoing website support tickets, including bug fixes, layout issues, and small functional updates. - Maintain and update WordPress websites, ensuring content is added, formatted, and published correctly. - Implement content updates provided by internal teams (pages, blog posts, landing pages). - Troubleshoot common WordPress issues related to themes, plugins, performance, and responsiveness. - Work with basic HTML/CSS and JavaScript to adjust layouts and fix front-end issues when needed. - Support integrations with third-party tools, APIs, and CRMs when required. - Perform basic server / hosting checks (site uptime, errors, plugin conflicts, backups — not deep DevOps). - Ensure websites remain secure, up to date, and well-organized. - Collaborate with non-technical team members and communicate clearly about timelines and fixes. - Document fixes, changes, and recurring issues for internal reference. Qualifications - 1–3+ years of hands-on WordPress experience (support, maintenance, or development). - Strong experience managing WordPress themes, plugins, and content updates. - Working knowledge of HTML, CSS, and basic JavaScript. - Comfort troubleshooting common website and plugin issues. - Experience working with support tickets or task-based workflows. - Basic understanding of hosting environments, domains, and website performance. - Familiarity with CRMs or tools like HighLevel is a plus (nice to have, not required). - Bonus: experience working with platforms similar to my.quo.com or custom web portals. - Strong written communication skills in English. - Reliable internet, strong attention to detail, and an ownership mindset. - Ability to work remotely with overlap in U.S. business hours. Benefits - Competitive monthly compensation in USD, based on experience. - 100% remote work with long-term stability. - Placement with a U.S. client that values reliability and consistency. - A role focused on real execution — not over-engineering or unnecessary complexity. - Growth potential as the client's platform and needs expand. Ready to Apply? If you're a practical WordPress developer who enjoys maintaining live websites, fixing issues, and keeping things running smoothly — we'd love to hear from you. Apply today — it takes just a few minutes.

Role Description We're looking for a capable 1st / 2nd Line Support Engineer with a strong interest in the Microsoft 365 stack to help support, maintain, and improve our customers modern workplace environments. You'll be the first point of contact for incoming tickets — triaging issues, resolving what you can at first line, and escalating the rest to our senior engineers within SLA. You'll work closely with the wider team to deliver consistent, high-quality service across our client base. Key Responsibilities - Support & Triage - Act as first point of contact for incoming helpdesk tickets across our client base - Triage, prioritise, and categorise tickets in line with SLA commitments - Resolve 1st line issues directly and progress 2nd line tickets where skills allow - Escalate complex issues to 2nd / 3rd line engineers with clear, well-documented handovers - Keep clients informed with clear, professional updates throughout ticket lifecycle - Microsoft 365 Administration - Support day-to-day administration of: - Microsoft Entra ID (Azure AD) - Exchange Online - SharePoint Online & OneDrive - Microsoft Teams - Intune - Manage user lifecycle tasks — joiners, movers, leavers, licensing, and access - Assist with device enrolment and basic Intune policy troubleshooting - Security & Compliance - Support MFA, Conditional Access, and Identity Protection tasks under senior guidance - Triage alerts from Microsoft Defender (Office 365, Endpoint, Identity) - Assist with compliance-related requests including retention, DLP, and eDiscovery - Flag potential risks and anomalies to senior engineers - Endpoint & Workplace Support - Troubleshoot Windows 10/11 issues across managed devices - Support users with Office apps, Teams, and collaboration tooling - Assist with basic network connectivity issues (Wi-Fi, VPN, Azure Virtual Desktop) - Career Progression - We are in a growth phase, with a clear strategy built around standardised service delivery, modern workplace specialism, and acquisition-led expansion. That creates real opportunity for the right person to grow with us. We'll actively support your development through: - A defined progression path toward 2nd line, 3rd line, or specialist tracks (e.g. security, Intune, Azure, Microsoft 365 engineering) - Mentoring from senior engineers with deep experience across the Microsoft stack - Exposure to project work alongside day-to-day support, so you build breadth as well as depth - Successful candidates who demonstrate initiative and technical growth can expect genuine opportunities to step up as the team expands. Qualifications - Proven experience in a 1st line or junior 2nd line support role (MSP or internal IT) - Hands-on experience administering Microsoft 365 tenants - Working knowledge of: - Microsoft Entra ID / Azure AD user and group management - Exchange Online basics (mailboxes, distribution groups, mail flow troubleshooting) - SharePoint Online and OneDrive permissions and sharing - Confident troubleshooting Windows 10/11 and common Office app issues - Excellent written and verbal communication — you'll be client-facing daily - Strong organisational skills and the ability to manage multiple tickets concurrently Requirements - Experience in an MSP or multi-tenant environment - Basic Intune experience (Windows and mobile enrolment, simple policies) - Familiarity with Azure fundamentals (IaaS / PaaS basics) - Experience with PSA / RMM tools (e.g. HaloPSA, Autotask, NinjaOne, Datto) - Aware of Cyber Essentials or similar frameworks Benefits - Exposure to a modern Microsoft 365 stack across a diverse SME client base - Clear escalation paths and mentoring from senior engineers

• Act as a technical expert for Corporate and Client LMS, SharePoint, CRM, and GTM applications, contributing to optimal configuration, security, and usability. • Translate complex business requirements into scalable technical solutions, ensuring alignment with enterprise architecture. • Lead SharePoint technical design, system integrations, and data migrations to enhance platform functionality and efficiency. • Identify opportunities for automation, process improvements, and enhanced user experiences across global applications. • Establish and document technical best practices, governance policies, and system standards for global teams. • Oversee Corporate and Client related LMS and SharePoint system administration, including permission management, security configurations, and performance tuning. • Troubleshoot complex technical issues, resolve system bottlenecks, and optimize platform performance. • Conduct data analysis and reporting, providing insights on system utilization, adoption, and efficiency improvements. • Develop technical documentation, user guides, and support materials to enhance system knowledge across teams. • Serve as the technical liaison between business teams, IT, and external vendors, ensuring effective communication of technical requirements. • Provide technical expertise and recommendations to support decision-making on platform enhancements and new implementations. • Collaborate with cross-functional global teams to drive system improvements and ensure seamless application performance. • Support user training initiatives, ensuring teams effectively leverage system capabilities. • Research and evaluate emerging technologies, identifying opportunities for enhanced automation, integration, and digital transformation. • Implement AI-driven solutions, process automation, and advanced analytics in SharePoint to improve operational efficiency. • Drive ongoing system enhancements, ensuring applications evolve to meet business needs. • Lead and support projects and initiatives as assigned by leadership.