• Act as a technical expert for Corporate and Client LMS, SharePoint, CRM, and GTM applications, contributing to optimal configuration, security, and usability. • Translate complex business requirements into scalable technical solutions, ensuring alignment with enterprise architecture. • Lead SharePoint technical design, system integrations, and data migrations to enhance platform functionality and efficiency. • Identify opportunities for automation, process improvements, and enhanced user experiences across global applications. • Establish and document technical best practices, governance policies, and system standards for global teams. • Oversee Corporate and Client related LMS and SharePoint system administration, including permission management, security configurations, and performance tuning. • Troubleshoot complex technical issues, resolve system bottlenecks, and optimize platform performance. • Conduct data analysis and reporting, providing insights on system utilization, adoption, and efficiency improvements. • Develop technical documentation, user guides, and support materials to enhance system knowledge across teams. • Serve as the technical liaison between business teams, IT, and external vendors, ensuring effective communication of technical requirements. • Provide technical expertise and recommendations to support decision-making on platform enhancements and new implementations. • Collaborate with cross-functional global teams to drive system improvements and ensure seamless application performance. • Support user training initiatives, ensuring teams effectively leverage system capabilities. • Research and evaluate emerging technologies, identifying opportunities for enhanced automation, integration, and digital transformation. • Implement AI-driven solutions, process automation, and advanced analytics in SharePoint to improve operational efficiency. • Drive ongoing system enhancements, ensuring applications evolve to meet business needs. • Lead and support projects and initiatives as assigned by leadership.

Role Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. - Maintain and support multiple customer environments. - Work a standard 40+ hour week with flexibility for business needs. - Update and manage ticket backlog in accordance with internal policies. - Provide crisis management by identifying high-priority issues and escalating appropriately. - Deliver a customer-first experience while managing tickets via phone and email. - Collaborate effectively with your immediate team and across all company divisions. - Engage internal and external resources—including technical engineers, account teams, and project managers—to troubleshoot and resolve issues. - Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. - Follow guidance and direction from senior engineers while contributing to team goals. - Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Qualifications - High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. - Strong communication, presentation, writing, and organizational skills. - Ability to manage time effectively and adapt to shifting priorities. - Willingness to work alternative days and shifts as needed (e.g., Tuesday–Saturday or Sunday–Thursday; Day, Evening, or Night shifts). - Basic knowledge of Microsoft Active Directory (password resets, security groups). - Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). - Proficiency with general computer usage, internet, and Microsoft Office applications. Requirements - Experience with Fortigate firewalls. - SD-WAN management expertise. - Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). - Server performance monitoring. - Familiarity with N-able (RMM platform). - Prior experience in a Managed Service Provider (MSP) environment. Benefits - Employees are eligible to receive a minimum of sixteen hours of paid time off every month. - Seven paid holidays throughout the calendar year. - Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

• Document problems, complete problem tickets, and request information in the support tools. • Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques. • Effectively manage call workload. • Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements. • Collaborate well in a team environment.

• Perform and report out on Audit Findings for onsite tasks to include observation and NCR creation, job book documentation reviews, MC completion, Pre-Comm and Commissioning completion • Join technical meetings with the customer / BOP to represent Vestas from the field perspective as needed • Review existing project documentation in Procore and adherence to our existing standards to ensure effective execution • Support numerous Construction project teams in preparation and presentation of job specific page turns and technical documentation presentation for our customer and sub-contractors • Support efforts to ensure that on-site construction quality control measures are in place and are being implemented by Vestas contractors and sub-contractors by the means of on-site Audits • Follow-up of project-related engineering issues onsite to ensure execution excellence • Support the management of site construction document quality through thorough Onsite Audits • Internal follow-up of internal project related requests and processes • Support efforts to ensure that HSE requirements and guidelines are adhered to at project sites