Talent Shore

Role Description An exciting opportunity is available for a driven and results-focused Appointment Setter to join a growing business development team. This is a fully outbound, cold-calling role suited to someone who enjoys prospecting, building relationships from scratch, and generating new business opportunities. This is not a role where leads are provided. The successful candidate will be responsible for identifying prospects, building target lists, engaging decision-makers, and securing qualified appointments. The Appointment Setter will play a key role in driving business growth through proactive outbound prospecting and appointment generation. - Researching and identifying prospective client companies. - Building and maintaining a pipeline of target accounts. - Conducting high volumes of outbound cold calls daily. - Engaging senior decision-makers including CEOs, Founders, HR Directors, Talent Acquisition Managers, and Operations Directors. - Qualifying opportunities and booking appointments. - Following up with prospects through multiple touchpoints. - Maintaining accurate CRM records and activity logs. - Consistently achieving activity, pipeline, and appointment-setting targets. Qualifications - Proven experience in B2B cold calling and appointment setting. - Strong lead generation and prospecting skills. - Experience sourcing and building prospect lists independently. - Excellent communication and telephone skills. - Resilient, persistent, and comfortable handling rejection. - Self-motivated, organised, and target-driven. - Experience using CRM systems. - Reliable internet connection and a professional home-working environment. Requirements - Make between 80–150+ outbound cold calls per day. - Introduce services confidently and professionally to prospective clients. - Handle objections effectively and maintain engagement with prospects. - Secure qualified appointments with decision-makers. - Keep detailed records of conversations, outcomes, and next actions within the CRM. - Work independently while managing daily priorities and targets. - Consistently achieve agreed KPIs and appointment-setting goals. Benefits - Competitive salary plus performance-based incentives. - Opportunities for career growth and development within a fast-paced sales environment.

Role Description The Group Campaign Manager is a commercially oriented role sitting at the intersection of marketing planning, execution and sales enablement. You will plan and run multi-channel B2B campaigns that generate qualified pipeline, support the sales team in converting that pipeline, and act as the primary point of contact for the team and portfolio of clients to ensure they see tangible results. Core Responsibilities - Campaign Planning and Execution: - Design and manage multi-channel B2B campaigns across email, LinkedIn, and paid media, aligned to RCG’s lead and demand generation methodology. - Build campaign calendars and content plans that align to each client's ICP and commercial objectives. - Manage campaign delivery and the internal team, ensuring campaigns go live on time and to spec. - Continuously test and iterate on messaging, creative, and targeting to improve conversion rates. - Ensure every campaign is trackable from the outset, with clear KPIs and attribution in place. - Sales Campaign Support: - Work directly with the sales team to ensure marketing campaigns generate the right quality and volume of leads. - Brief and collaborate with GTM Engineers to ensure campaigns and software are correctly set up. - Actively monitor pipeline health and flag where campaign support is needed to accelerate deal progression. - Client Management: - Act as the day-to-day point of contact for your portfolio of RCG’s clients. - Lead regular client check-ins, presenting campaign performance, insights, and next steps in a clear, commercial format. - Translate client objectives into campaign briefs, ensuring delivery is aligned with agreed scope and KPIs. - Proactively identify opportunities to expand or adjust campaigns based on results or changing client needs. - Manage client expectations with honesty and professionalism - flagging issues early and proposing solutions. Qualifications - B2B Campaign Management: Demonstrable experience planning and running multi-channel B2B outreach and demand generation campaigns, with a clear understanding of what drives the pipeline. - Sales and Marketing Alignment: Comfortable operating at the boundary of sales and marketing. You understand how campaigns feed pipeline and can work with internal teams to strategically improve conversion. - Client-Facing Communication: Strong personable written and verbal communication with the ability to present clearly to clients, manage expectations, and build trusted working relationships. - Agency Management: Experience briefing and managing external agencies or freelancers to get the best results. - GTM Tooling: Familiarity with CRMs, outreach and automation tools, and a willingness to learn new software. - Data-Driven Decision Making: You set KPIs before you start and report against them. You are comfortable pulling and interpreting campaign data to inform what to do next. - Copywriting: Ability to brief and quality-check copy produced by others. Ideal Profile You are a commercially minded campaign and marketing professional who takes ownership seriously. You understand that every campaign exists to create revenue, not noise. You are organised enough to manage multiple clients and campaigns simultaneously, but flexible enough to adapt when priorities shift. You are comfortable in a fast-moving, small-team environment where you will not always have all the answers but are expected to find them. You communicate proactively, flag problems early, and treat client relationships with care. You do not need someone to define every task for you. You are energised by variety, driven by results, and confident enough to push back when a brief is not clear or a strategy is not working. You bring a genuine interest in B2B sales and marketing - not as separate disciplines, but as a connected system that, when aligned, creates real business outcomes.

Role Description As our Business Development & Sales Executive, your core mission will be to identify, engage, and secure new business partnerships across corporate sectors, nurseries, construction industries, and community organisations. You will act as the face of our company, understanding a client’s specific operational risks and introducing our premium, tailored training solutions and consultancy services. Key Responsibilities - Lead Generation & Prospecting: Actively research and identify potential B2B clients, decision-makers, and industries requiring mandatory compliance training. - Outbound Outreach: Build a robust sales pipeline through proactive cold calling, email campaigns, networking, and leveraging local business communities. - Consultative Selling: Conduct virtual discovery meetings to assess a prospect’s unique training and H&S consultancy needs, offering tailored packages rather than one-size-fits-all products. - Relationship Management: Re-engage with historical clients, secure contract renewals, and upsell advanced courses (such as Pre-Hospital Care or specialized Fire Marshal training). - Proposal & Closing: Draft professional proposals, handle objections smoothly, and close deals to meet monthly and quarterly growth targets. Qualifications - Proven B2B Sales Experience: You have a track record of sourcing your own leads and closing business-to-business deals. - Industry Familiarity: Prior experience working within or selling for the health and safety sector, compliance, or professional training courses is highly preferred. - Consultative Mindset: You are an excellent listener who asks the right questions, establishing trust and matching client pain points to our bespoke training solutions. - Self-Motivated & Driven: You thrive on autonomy, managing your pipeline efficiently from initial contact to close. - Workstyle: You are highly disciplined and comfortable working remotely, managing your own schedule effectively. - Outstanding Communicator: You possess superb spoken and written English, with the confidence to pitch to business owners, HR managers, and corporate directors. Requirements - Based in the UK with a valid driving licence for occasional team meetings or client site visits. Benefits - Competitive Base Salary: Base salary (dependent on experience) plus an uncapped, rewarding commission structure to maximize your earning potential. - True Remote Flexibility: Work from anywhere in the UK, with full autonomy over your daily schedule. - Autonomy & Growth: The opportunity to make a massive impact in a growing boutique consultancy, working directly alongside the senior leadership team. - Invaluable Training: Full onboarding regarding our course portfolio, with the opportunity to gain certified qualifications in First Aid and Health & Safety.

Role Description Are you detail-oriented, process-driven, and ready to build a long-term career in international recruitment? We’re partnering with a fast-growing UK-based education recruitment company that places teachers, teaching assistants, and SEN specialists into schools across the UK. They are looking for a Compliance Officer to join their remote South African team — with a clear pathway to transition into a Resourcer role once you’ve mastered compliance. This is not just a job. The Opportunity You’ll begin by taking ownership of the compliance process — the operational backbone of education recruitment — ensuring every candidate is fully vetted and cleared to work in UK schools. Once you’ve built strong foundations and developed a thorough understanding of safeguarding, documentation, and UK regulatory standards, you’ll transition into a Resourcer role, actively identifying and placing: - Qualified Teachers - Teaching Assistants - SEN Teachers and Support Staff This is a defined growth position with genuine progression into the candidate-facing side of recruitment. What You’ll Be Doing (Phase 1 – Compliance) - Managing end-to-end candidate compliance for UK education placements - Ensuring safeguarding standards are met in line with Disclosure and Barring Service (DBS) requirements - Verifying right-to-work documentation - Chasing references and validating employment history - Maintaining accurate CRM and compliance records - Liaising with candidates to ensure all documentation is completed efficiently - Working closely with UK consultants to meet placement deadlines Attention to detail is critical. Schools place significant trust in recruitment partners to uphold safeguarding standards, and compliance is central to that responsibility. Phase 2 – Transition to Resourcer Once confident in compliance processes, you will step into a Resourcer role where you will: - Source teachers and SEN professionals for UK schools - Conduct candidate screening calls - Build and manage talent pipelines - Match candidates to suitable vacancies - Coordinate interviews - Develop long-term candidate relationships You will move from process-focused responsibilities into a people-driven recruitment position, with performance-based incentives and career growth opportunities. Qualifications - Previous experience in education recruitment or education recruitment compliance is essential for this role. - Exceptional organisational skills - High attention to detail - Strong written and verbal English communication - Comfortable working UK hours - Confident using CRMs and compliance systems - Ambition to develop a career in recruitment Benefits - Fully remote working from South Africa - Exposure to the UK education sector - Clear progression pathway into recruitment - Structured training and development - Supportive, performance-focused team environment - International career growth opportunities

Role Description We’re a performance marketing agency for hospitality, leisure, and live entertainment brands. We don’t just run ads. We take a holistic, consultative approach to every account — optimising the full customer journey and acting as a true growth partner to help clients break sales records and get fully booked. If you’re into events, theatre, immersive experiences, or spectator sports, you’ll fit right in. We work exclusively with experience-led promoters and venues, blending creativity, fun, and performance-driven thinking. - Develop full-funnel paid media strategies that align with the overall brand and objectives of our Company’s clients. - Oversee the planning, build, launch, testing, and optimisation of paid media campaigns to achieve the best possible CPAs and maximise ROAS, ensuring consistent standards and outcomes. - Lead on account management and client relationships, including client communication, to drive client success and retention. - Assist with the briefing, review and approval of marketing materials to ensure consistency with brand guidelines. Distribute approved marketing content to internal teams, partners, and external suppliers as required. - Measure campaign success and ensure performance is tracked effectively against ROI and key performance indicators, with clear insights and recommendations driving continuous improvement. - Conduct regular self-audits and implement robust quality control processes across all campaigns, tracking, and reporting to ensure accuracy, consistency, and high performance standards before any work is shared internally or with clients. - Prepare and submit weekly reports by close of business every Monday, summarising key insights and recommendations for improvement. - Drive a proactive, testing-first approach across all paid media activity by developing clear experimentation roadmaps, continuously analysing results, and feeding learnings back into strategy to maximise performance and unlock new growth opportunities. - Research industry trends, platform updates, and competitor activity to inform strategy, and client recommendations. - Monitor email and Slack communications to ensure timely responses to Company team members and clients. Company Description

Role Description We are looking for a high-performing Talent Resourcer to build and qualify talent pipelines for the US market. This role is focused on identifying, engaging, screening, and qualifying candidates before handing them over to Talent Partners for the recruitment process. This is not an administrative support role. It is a talent acquisition and pipeline acceleration function that directly impacts delivery speed, candidate quality, and hiring outcomes. Key Responsibilities - Source and identify candidates across multiple channels, including LinkedIn, Indeed, databases, referrals, and other sourcing platforms - Build targeted candidate longlists aligned to live vacancies and strategic hiring projects - Review resumes against job specifications and predefined hiring criteria - Conduct high-volume outbound candidate outreach and engagement - Complete initial telephone screening and qualification conversations - Assess candidates against structured scorecards and screening criteria - Evaluate: - Skills and experience - Industry knowledge - Eligibility and work status - Cultural alignment indicators - Compensation expectations - Location suitability - Schedule qualified candidates with Talent Partners - Maintain accurate and up-to-date ATS/CRM records - Organise, tag, and categorise candidates within the database - Build and maintain talent pools for future hiring needs - Support candidate tracking, reporting, and recruitment pipeline management - Achieve agreed sourcing, outreach, and activity targets Experience Required - Previous experience in recruitment sourcing, candidate resourcing, talent acquisition, or high-volume outbound recruitment - Experience recruiting Commercial Sales Representatives is highly desirable - Construction or Building Envelope recruitment experience would be advantageous but is not essential - Proven experience conducting candidate screening and qualification calls - Strong sourcing capability across LinkedIn, Indeed, and other recruitment channels Success Measures - Qualified candidate output - Interview conversion rates - Speed to shortlist - Database quality and accuracy - Strength and future usability of talent pipelines - Candidate responsiveness and engagement quality - Achievement of agreed sourcing and activity metrics What Success Looks Like - Recruiters spend more time closing candidates and clients - Delivery teams spend less time sourcing - Clients receive qualified candidates faster - Talent pools grow in value over time - Future searches become faster, easier, and more cost-effective Who We're Looking For - Individuals with a proven track record in high-volume outbound sales or recruitment environments - Strong performance and longevity within previous organisations - Naturally confident building relationships and influencing people over the phone Communication Channels - Driven and ambitious - Resilient and persistent - Competitive and goal-oriented - Relationship-focused - Energetic and proactive - Comfortable operating in a high-performance culture Personality Fit The right personality fit is critical to success in this role. Benefits - Good Basic - Flat fee structure commission for qualified candidates & additional cash incentive for your candidates once they are placed - Remote working - An opportunity to join a company that is busy, they have amazing clients and they are able to upskill you from resourcer for performing well

Role Description An exciting opportunity to join a rapidly growing strategy consultancy with offices in Leeds, Manchester and Milton Keynes. This role for a small consulting firm will be remote for South Africans who will work UK hours. We are an independent regional strategy consulting firm seeking an ambitious, strategically orientated and commercially aware consultant to support client work across a range of market sectors including: - Financial Services - Technology - FinTech - Higher Education - Consumer & Retail - Property - Professional Services The firm’s clients are mainly private sector service industry companies and professional advisers, who engage with us to help with one or more of the following: - Strategy development - Business planning - Implementation support - Commercial due diligence The Consultant will be directly involved in the portfolio of client work as well as supporting our own business development aims. Working closely with the five Directors, the Consultant will benefit from their combined experience of working in strategy and marketing disciplines. Working with us will provide the successful candidate with a diverse hands-on experience that could be used as a springboard for a future career in consulting or a wide range of businesses / industries. Job purpose: - To shape, plan and deliver client advisory work streams and projects, including strategy advisory and commercial due diligence (CDD) projects. - To support the development of our wider business through opportunity identification and relationship building. Key responsibilities and accountabilities: - To support the delivery of consulting and CDD projects through research, analysis and the generation and presentation of relevant insight. - To deliver key work packages within consulting and CDD projects. - To lead selected projects, including the co-ordination and planning of internal and external resource, taking accountability for the shaping and production of high quality deliverables and being the primary point of contact for the client. - To support client engagement through attendance and contribution to meetings and workshops. - To support project delivery through the production of high quality written and verbal outputs. - To support business development through market opportunity research and analysis. - To support business development through the production of high quality blogs, discussion papers and proposals. - To support the learning and development of other members of the team through the sharing of best practice. - To enhance our brand through relationship building with existing clients. - To support the development of our overall proposition through the production of high quality documents outlining areas of organisational expertise, approach and case studies. - Liaise and attend meetings with other team members necessary to perform duties and aid business and organisational development. Qualifications - Strong business mindset with a tendency towards strategy development and strategic marketing. - Desire for personal development and continued learning through project work. Requirements - Minimum of 3 - 5 years’ experience in strategy consulting, corporate strategy, or a comparable analytical/strategic role. - Strong strategic thinking and conceptual thinking skills. - Strong research and analytical skills. - Able to communicate effectively via written media. - Understands the principles of commercial strategy and strategic marketing including target business models and target operating models, market segmentation and proposition development, drivers of customer behaviour and market disruption. - Adept in use of MS Office, particularly Excel, PowerPoint and Word. - Demonstrates fluency in the application of AI tools (e.g. generative AI, data analysis tools) to enhance research, analysis and content development, with an understanding of their strengths, limitations and appropriate use in a consulting context. - Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. - Very competent writer of presentations and proposals. Benefits - Salary of R40 000 per month. - Remote working. - A chance to add value within a small, founder-led business which offers a great learning opportunity while also using your skills and expertise within the UK market.

Role Description We are seeking an experienced Compliance Executive to manage the end-to-end compliance process for us. The successful candidate will ensure candidates meet all safeguarding and compliance requirements before being cleared for work, while supporting the business in maintaining exceptional compliance standards, audit readiness and regulatory compliance. This is a high ownership role requiring strong attention to detail, excellent communication skills and the ability to manage a large volume of candidates whilst maintaining quality standards. Key Responsibilities - Candidate Compliance & Safeguarding - Manage the full compliance process from registration through to clearance. - Verify candidate identity, right to work and qualification documents. - Process and manage DBS applications and disclosures. - Obtain, review and validate employment references. - Conduct employment gap analysis and work history verification. - Complete health declarations and risk assessments where required. - Ensure candidates meet Keeping Children Safe in Education (KCSIE) requirements. - Accurately record compliance information within the CRM system. - Maintain clear and complete audit trails for every candidate. - Compliance Management - Accurately assess and score candidate compliance status. - Ensure candidate files are audit-ready at all times. - Monitor outstanding compliance requirements and proactively chase candidates and referees. - Identify potential safeguarding or compliance risks and escalate appropriately. - Support continuous improvement of compliance processes. - Maintain compliance standards across all candidate records. - Audit & Regulatory Responsibilities - Support internal and external compliance audits. - Respond to compliance enquiries from schools, auditors and external bodies. - Prepare compliance reports and provide regular updates to management. - Maintain knowledge of REC and KCSIE guidance and ensure processes remain compliant. - Respond to investigation and management of safeguarding concerns and LADO matters where required. - Record and track compliance issues, trends and corrective actions. - Business Support - Provide compliance guidance to consultants and managers. - Advise internal stakeholders on compliance requirements and candidate suitability. - Help prevent placement delays through proactive compliance planning. - Support consultants in resolving compliance-related issues quickly and effectively. - Communicate compliance risks, delays and solutions clearly. Key Performance Indicators - Candidate compliance files completed within agreed service levels. - Percentage of working candidates achieving full compliance status. - Candidate pool ownership of active candidates. - Audit readiness and file quality standards maintained. - Accuracy of candidate records and compliance documentation. - Compliance issues identified and resolved proactively. - Timely completion of DBS and safeguarding checks. - Minimal placement delays caused by compliance issues. Success in This Role Looks Like - Candidate files are consistently audit-ready. - Compliance risks are identified before they impact bookings. - Consultants rarely need to chase for updates. - Placements are not delayed due to avoidable compliance issues. - Safeguarding standards remain consistently high. - Compliance reporting is accurate, timely and actionable. Qualifications - Previous compliance experience within education recruitment, healthcare recruitment or a highly regulated environment. - Experience conducting document verification and reference checking. - Strong understanding of safeguarding and compliance processes. - Experience managing high-volume administrative workloads. - Experience working with CRM or applicant tracking systems. - Strong written and verbal English communication skills. - Knowledge of KCSIE guidance and REC compliance standards. - Experience handling LADO cases. - Experience handling DBS applications. - Experience supporting audit preparation and external audits. Core Competencies - Ownership & Drive - Takes responsibility for compliance outcomes. - Proactively resolves issues before they affect placements. - Works independently and follows candidates through to clearance. - Commercial Judgement - Prioritises work based on placement risk and business impact. - Balances safeguarding requirements with operational deadlines. - Identifies compliance bottlenecks before they affect starts. - Operational Excellence - Maintains accurate, audit-ready records. - Delivers high-quality work with minimal errors. - Follows and improves compliance processes consistently. - Elite Service - Communicates clearly and proactively. - Builds professional relationships with candidates and internal stakeholders. - Provides timely updates and solutions rather than problems. Benefits - Good Basic Salary - A chance to fully own the process of remaining compliant within the UK Education space - The chance to take a step up in your career if you have been involved in the audit process but might not have fully owned this process yet - Remote working 7am - 4pm UK time

Role Description We are seeking a Web & eCommerce Manager to serve as the strategic and technical lead for globalknowledge.com. This role owns the end-to-end performance of our web presence — from information architecture and data integration to site analytics and agency governance. You will sit at the intersection of marketing, IT, and external agency partners, translating business requirements into a high-performing, globally consistent web experience that supports pipeline generation, course discovery, and eCommerce conversion across our NAM and EMEA operations. This role will be the business owner for our commercial website, so managing product lifecycle and development requirements is important. Ultimately, we need someone to own the eCommerce outcomes from the site. Perhaps reframing the role as Web and eCommerce Manager. I am looking for someone who is more of a growth hacker. Experience with a specific CMS platform isn’t required, but the person will need to become very familiar with our CMS. We prefer someone responsible for the website for a non-SaaS business, focused on selling an in-person human experience via eCommerce. Key Responsibilities - Website Strategy & Product Ownership - Define and maintain the product roadmap for globalknowledge.com, prioritising initiatives based on business impact, technical feasibility, and user experience outcomes. - Own the information architecture of the website, ensuring intuitive navigation, logical content hierarchy, and alignment with buyer journeys across all audience segments. - Serve as the primary business owner and internal point of escalation for all web operations, including content publishing workflows, page performance, and site health. - Partner with Geo Marketing Managers, Campaign Ops, and Product Marketing to translate go-to-market priorities into web requirements and timelines. - Lead conversion rate optimization (CRO) initiatives in collaboration with the Digital Marketing Manager, identifying friction points and driving A/B testing programs. - Data Integration & Technical Requirements - Own the functional requirements for data flows between globalknowledge.com and backend ERP systems: Dynamics 365 for NAM operations and BAPS ERP for EMEA operations. - Ensure course catalog data, pricing, scheduling, and availability are accurately surfaced across regional web properties, with parity between source systems and front-end display. - Partner with IT and agency development teams to document, maintain, and prioritize technical specifications for integrations, data feeds, and system dependencies. - Identify and resolve data quality issues that impact site experience, search accuracy, or conversion — working across marketing, IT, and operations to implement fixes. - Maintain a clear understanding of the dual CMS environment (Umbraco for NAM; Sitecore for EMEA) and manage requirements accordingly across both platforms. - Analytics & Performance Reporting - Own web analytics infrastructure in partnership with Campaign Ops, ensuring proper tagging, tracking, and attribution across Salesforce and Google Analytics (GA4). - Define and maintain a web KPI framework covering traffic, engagement, conversion, and pipeline contribution — reporting regularly to senior marketing and business leadership. - Monitor site performance proactively, flagging anomalies, surfacing opportunities, and translating data into clear, actionable recommendations. - Build and maintain dashboards that give visibility into web performance by region, audience segment, and campaign source. - Support SEO performance tracking in collaboration with SEO and content stakeholders, ensuring organic visibility is measured and optimized over time. - Agency Partner Management - Serve as the day-to-day marketing lead for web hosting and development agency partners, including briefing, project management, sprint reviews, and performance accountability. - Translate business and marketing requirements into detailed technical briefs that agency teams can act on efficiently and accurately. - Manage project timelines, deliverable quality, and budget pacing across agency engagements, escalating risks proactively. - Evaluate agency output against defined success criteria and maintain a continuous improvement cadence with partner teams. - Coordinate with internal IT on infrastructure, security, and hosting decisions that intersect with agency-managed environments. Qualifications - 5+ years of experience in web product management, digital operations, or a closely related discipline — ideally within a B2B, non-SaaS, or professional training/education environment. - Demonstrated ability to manage complex, multi-region web properties with distinct technical environments and data sources. - Hands-on experience with CMS platforms (Highly desired: Sitecore CMS). - Working knowledge of ERP data integrations and the ability to document and communicate technical requirements across marketing, IT, and agency stakeholders. - Proficiency with web analytics platforms including Google Analytics (GA4) and Salesforce reporting; experience building executive-facing dashboards. - Proven experience managing external agency partners — including scoping work, managing timelines, and holding partners accountable to KPIs. - Strong understanding of SEO fundamentals, AEO, site architecture best practices, and CRO methodology. - Exceptional organizational and communication skills, with the ability to manage competing priorities across a globally distributed team. - Experience working in a dual-stack martech environment (NAM vs. EMEA) is a significant advantage. Benefits - Remote working with a global leader in a professional training environment. - Autonomy and full ownership of this function to growth hack the market. - A good basic salary (no benefits as the hire is made through an EOR, employer of record - since we don't have an entity in South Africa). - An exciting opportunity to do a first of its kind, as the company embarks on a new journey and you get to be there for the improvement as they kick this journey off. - Working directly with the Director of global marketing.

Role Description We are seeking a skilled and proactive Business Intelligence Analyst to join our global IT training organisation on a 6-month contract basis. This role will support the Data Team by transforming complex data into actionable insights that drive commercial performance, operational efficiency, and strategic decision-making across the business. The successful candidate will work closely with global stakeholders to analyse data trends, build dashboards, and provide insight that supports growth, customer engagement, and training outcomes. Key Responsibilities - Collect, clean, validate, and analyse large and complex datasets from multiple sources - Develop, maintain, and optimise dashboards and reports to track key business and performance metrics - Partner with the Data Team and cross-functional stakeholders (Sales, Marketing, Operations, Finance, Product) to understand reporting needs - Translate business questions into clear analytical approaches and data solutions - Deliver ad-hoc analysis to support strategic initiatives, forecasting, and performance tracking - Identify trends, risks, and opportunities within learner, revenue, and operational data - Present insights and recommendations clearly to both technical and non-technical stakeholders - Ensure data accuracy, consistency, and documentation across reports and dashboards Key Performance Measures - Accuracy, reliability, and timeliness of reporting and analysis - Volume and quality of actionable insights delivered to stakeholders - Measurable improvements driven by data-led recommendations - Stakeholder satisfaction with dashboards, reports, and data support - Contribution to team objectives, KPIs, and broader business goals Reporting & Visualisation Tools - Advanced SQL for data extraction and manipulation - Strong Tableau experience for interactive dashboards and storytelling - Working knowledge of Power BI for business reporting - Solid Excel capability for data preparation and analysis Qualifications - Strong blend of BA & Technical, with the backdrop of being able to operate with the degree of ambiguity/development we require with our data/systems - 3+ years’ experience in Business Intelligence, Data Analysis, or a related role - Able to clearly explain approach to both SQL and data-related questions and demonstrate a solid understanding of data modelling, transformations, and analytical logic - Ability to write SQL and translate it into Power BI - Strong proficiency in SQL for data querying and transformation - Experience working with tools for analysis, automation, or modelling - Working/development experience in DataBricks and QlikView - Advanced Excel skills for analysis, validation, and reporting - Hands-on experience with Tableau and/or Power BI - Proven analytical, problem-solving, and critical-thinking ability - Strong communication skills with the ability to explain insights clearly Beneficial Certifications & Qualifications - Certified Data Analyst (CDA) or equivalent - Tableau Desktop Specialist or Tableau Certified Data Analyst - Microsoft Certified: Data Analyst Associate - Google Data Analytics Professional Certificate - Degree (or higher) in Data Science, Statistics, Information Systems, or related field Benefits - Work remotely with a global IT training business - Collaborate with an experienced international data team - Gain exposure to global datasets and stakeholders - Flexible, contract-based role with immediate impact