Harris Computer Systems logo
Harris Computer Systems

Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, in

Conseiller·ère au service à la clientèle

Location

Canada

Posted

34 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Conseiller·ère au service à la clientèle

Harris Computer Systems

Depuis 1980, PG SOLUTIONS, une filiale de Harris Computer, fait partie des chefs de file du marché québécois dans le domaine des solutions d'affaires et de gestion pour le domaine public et parapublic. Notre mission est de concevoir, développer et déployer des solutions de gestion les plus performantes sur le marché afin de contribuer à l’atteinte des objectifs de gestion des organisations que nous desservons. Relevant de l'équipe du service à la clientèle, le·la conseiller·ère au service à la clientèle utilise ses compétences en comptabilité pour assister à distance, nos clients du secteur municipal. Il répond ainsi aux questions des utilisateurs de notre suite de logiciels financiers et exécute certaines tâches administratives pour nos clients. Il participe également au contrôle de qualité des applications qu’il supporte. Une formation spécifique à ce poste, lui est offerte dès son entrée en poste. Ce qu'on attend de vous: - Assurer le soutien téléphonique sur une application de gestion financière; - Établir un diagnostic de situations problématiques rencontrées par les clients à l’utilisation de leurs applications et rechercher des solutions pour les résoudre; - Effectuer des tests et des validations de données suite aux nouveaux développements apportés aux applications supportées; - Travailler en équipe avec vos collègues, afin de répondre aux besoins de notre clientèle et d’assurer la satisfaction de celle-ci; Ce qu'il vous faut: - Très bonnes connaissances comptables; - Connaissance des environnements informatiques; - Aisance à communiquer avec la clientèle; - Capacité à communiquer de façon claire et concise et voir une bonne écoute; - Esprit d’analyse et aptitudes à travailler en équipe ; - Une connaissance de base de l’anglais est requise, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue. (Atout) - Expérience pertinente dans le domaine municipal serait un atout. - Une connaissance des logiciels MégaGest ou Infotech SyGem serait un atout Nous vous offrons: - Possibilité de réaliser vos objectifs professionnels ; - Environnement de travail stimulant ; - Concours d’innovation ; - Des assurances collectives payées par l’employeur ; - Dès la première année, 3 semaines de vacances payées, une 4e semaine après 3 ans et une 5e semaine après 7 années de service dans l’entreprise ; - 5 jours de congé personnel par année ; - Un programme de REER avec participation de l’employeur ; - Un programme de reconnaissance de vie active (prime annuelle) ; - Le télétravail est possible ; - Remplacement d’ordinateur aux 4 ans avec possibilité de conserver son équipement *Seul les candidats retenus seront contactés* Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection. L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler sur des postes publiés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits.

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Depuis 1980, PG SOLUTIONS, une filiale de Harris Computer, fait partie des chefs de file du marché québécois dans le domaine des solutions d'affaires et de gestion pour le domaine public et parapublic. Notre mission est de concevoir, développer et déployer des solutions de gestion les plus performantes sur le marché afin de contribuer à l’atteinte des objectifs de gestion des organisations que nous desservons. Relevant de l'équipe du service à la clientèle, le·la conseiller·ère au service à la clientèle utilise ses compétences en comptabilité pour assister à distance, nos clients du secteur municipal. Il répond ainsi aux questions des utilisateurs de notre suite de logiciels financiers et exécute certaines tâches administratives pour nos clients. Il participe également au contrôle de qualité des applications qu’il supporte. Une formation spécifique à ce poste, lui est offerte dès son entrée en poste. Ce qu'on attend de vous: - Assurer le soutien téléphonique sur une application de gestion financière; - Établir un diagnostic de situations problématiques rencontrées par les clients à l’utilisation de leurs applications et rechercher des solutions pour les résoudre; - Effectuer des tests et des validations de données suite aux nouveaux développements apportés aux applications supportées; - Travailler en équipe avec vos collègues, afin de répondre aux besoins de notre clientèle et d’assurer la satisfaction de celle-ci; Ce qu'il vous faut: - Très bonnes connaissances comptables; - Connaissance des environnements informatiques; - Aisance à communiquer avec la clientèle; - Capacité à communiquer de façon claire et concise et voir une bonne écoute; - Esprit d’analyse et aptitudes à travailler en équipe ; - Une connaissance de base de l’anglais est requise, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue. (Atout) - Expérience pertinente dans le domaine municipal serait un atout. - Une connaissance des logiciels MégaGest ou Infotech SyGem serait un atout Nous vous offrons: - Possibilité de réaliser vos objectifs professionnels ; - Environnement de travail stimulant ; - Concours d’innovation ; - Des assurances collectives payées par l’employeur ; - Dès la première année, 3 semaines de vacances payées, une 4e semaine après 3 ans et une 5e semaine après 7 années de service dans l’entreprise ; - 5 jours de congé personnel par année ; - Un programme de REER avec participation de l’employeur ; - Un programme de reconnaissance de vie active (prime annuelle) ; - Le télétravail est possible ; - Remplacement d’ordinateur aux 4 ans avec possibilité de conserver son équipement *Seul les candidats retenus seront contactés* Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection. L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler sur des postes publiés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits.

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Omnissa logo

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We make digital work, work – for businesses and their people.

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