Harris Computer Systems

Role Description In this System Administrator role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments. - Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues. - Providing weekly/monthly client read-outs and presentations. - Client's point of contact on any application/database performance issue. - Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance. - Identify, qualify & help drive the issues/bugs to remediation/resolution. - Keep track of identified issues/fixes and drive this resolution across the client base. - Assess the extremely complicated application and database performance issues and drive them to resolution. - Identify known issues and turn them into an alert and establish operational workflow with operational teams. - Prepare necessary documentation around technical procedures as well as operational procedures. - Participate in weekly/daily technical/leadership calls to update on the progress. - Working in a 24*7 operational environment with rotational shifts. - Responsible for handling Level 2 analysis, troubleshooting, and resolution. Qualifications - Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions. - 3-5 years of experience in supporting and monitoring LogicMonitor/AppDynamics/NewRelic or other Application Performance management tools. - Experience in Windows server infrastructure and .Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs. - Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc. - Windows cluster, COM+, Log Parser. - Basics of Networking and Azure Monitoring. - Intermediate to Professional level of experience in SQL (e.g., SQL Jobs, SQL queries, Blocking, Always On). - Experience with ITSM tools such as Service desk/ServiceNow. - Basic knowledge of ITIL framework (V3.0 foundation certificate would be an added advantage). - International support experience (preferably US or Europe; good command of verbal and written English). Academic and Professional Qualifications - Knowledge/Experience in office applications (Word/Excel/PowerPoint/Access). - Bachelor’s degree in computer science/IT. - Any relevant IT certification would be a plus. - Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.

Role Description In this System Administrator role, the ideal candidate will assist with day-to-day operations and technical issues, as well as participation in the initiation and planning phases of organizational projects. The ideal candidate will have a strong background in maintaining and supporting Windows environments with VMware, Active Directory, Clusters, and SQL & IIS Services. Experience in supporting these environments in healthcare will be preferable. - Responsible for the configuration/installation/upgrades, performance monitoring, security, and continual improvement of our client’s server and Applications. - Responsible for supporting our client infrastructure applications, including Microsoft SQL Servers, Active Directory and Core Windows components like IIS, Clusters and File system. - Responsible for New Server build, Application installation & configuration as per Product requirement. - Responsible for upgrading and maintaining the Applications in coordination with Project Management Team. - Coordinate with all the internal teams to complete the projects and related tasks. - Responsible for continuous improvement and enhancement of Infrastructure-related services. - Analyze technical and business needs and recommend solutions. - Maintain positive relationships with clients, end users, vendors, and consultants. - Maintain current working knowledge in systems and hardware, and incorporate new developments into the future systems of the enterprise. - Good Communication & Email Skills are mandatory. Qualifications - 0-1 Year of administrating enterprise Windows and Virtual Environment. - Experience with building servers as per standards will be an added advantage. - Responsible for monitoring performance and system usage. - Experience / Knowledge with monitoring tools and antivirus will be an added advantage. - Experience / Knowledge in planning, design, and installation of any application. - Health care IT experience will be preferred. Requirements - Troubleshooting skills. - Excellent written and oral communication skills. - Ability to be proactive and work independently with limited direction. - Sound knowledge on Various Operating systems flavors, System files, Registry. - Microsoft Active Directory services & Domain knowledge. - AI and Automation knowledge would be an additional advantage. - Must have experience with IIS, Clustering & File & Print services. - Knowledge on SQL server and batch files will be an added advantage.

Role Description The Senior Manager – Network Operations will provide strategic leadership and operational oversight of Altera Digital Health’s global network infrastructure. This role is responsible for driving network reliability, scalability, and performance while leading multiple teams of network engineers and managers. The successful candidate will define and execute network strategy, ensure operational excellence, and align network capabilities with evolving business needs across on-premises and multi-cloud environments. Key Responsibilities - Leadership & Organizational Management - Lead and mentor multiple teams of Network Operations engineers and team leads, fostering a high-performance and innovation-driven culture. - Build leadership bench strength through coaching, talent development, and succession planning. - Drive accountability, ownership, and continuous improvement across the organization. - Strategic Planning & Execution - Define and execute the global network operations strategy aligned with business objectives and digital transformation initiatives. - Partner with executive leadership, architects, and product teams to develop long-term network roadmaps. - Lead large-scale transformation initiatives including automation, cloud networking, and modernization programs. - Network Infrastructure & Architecture Oversight - Provide oversight of design, implementation, and operations of enterprise network infrastructure including Cisco, Palo Alto, and Azure networking components. - Ensure high availability, scalability, and performance of network services across hybrid and multi-cloud environments. - Drive adoption of advanced technologies such as SD-WAN, VXLAN, BGP EVPN, and network automation frameworks. - Incident & Problem Management - Oversee major incident management, ensuring rapid resolution and minimal business impact. - Establish root cause analysis (RCA) governance and drive preventive actions across teams. - Implement proactive monitoring and observability frameworks to reduce incident frequency. - Vendor & Stakeholder Management - Manage strategic relationships with service providers, vendors, and partners, ensuring adherence to SLAs and performance expectations. - Collaborate with cross-functional teams including Security, Cloud, and Application teams to deliver integrated solutions. - Financial & Resource Management - Own and manage the network operations budget, optimizing cost while maintaining high service quality. - Drive capacity planning and resource allocation aligned with business growth. - Continuous Improvement & Automation - Champion network automation and DevOps practices to improve efficiency, reduce manual effort, and enhance reliability. - Establish standardized processes, templates, and governance models for network operations. - Security, Compliance & Risk Management - Ensure compliance with regulatory standards and internal security policies. - Partner with security teams to implement robust network security controls and risk mitigation strategies. Qualifications - 15+ years of experience in Network Engineering/Operations with at least 5+ years in leadership or senior management roles. - Proven experience managing large, distributed teams in a global or outsourcing environment. - Strong expertise in routing and switching technologies including BGP, OSPF, MPLS, VRF, VPNs. - Deep knowledge of VXLAN, BGP EVPN, QoS, PVST/RPVST, and multi-vendor environments. - Hands-on experience with Cisco, Palo Alto, Azure Networking, and Azure Firewalls. - Experience in network design, architecture, and multi-cloud networking solutions. - Strong understanding of network security, authentication protocols, and packet analysis (Wireshark). - Proven ability to lead large-scale transformations including automation and cloud adoption. - Excellent stakeholder management, communication, and executive presentation skills. - Strong project management capabilities including planning, execution, and delivery. - Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable. Benefits - A dynamic, collaborative, and innovative work environment. - Opportunities for leadership growth and career advancement. - Competitive salary and comprehensive benefits package. - A strategic leadership role with direct impact on a global healthcare technology organization. How to Apply Please submit your resume, cover letter, and relevant certifications through our careers portal. We look forward to learning how your leadership and technical expertise can drive the success of Altera Digital Health’s network operations.

Role Description - Windows Server Administration - Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). - Manage server roles such as DNS, DHCP, File Services, and Print Services. - Perform regular patching, upgrades, and system performance monitoring. - Troubleshoot and resolve server-related issues to ensure minimal downtime. - Implement and maintain backup, disaster recovery, and failover solutions. - Monitor server health using tools like Microsoft System Center or other monitoring solutions. - Active Directory Management - Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. - Implement Group Policy Objects (GPOs) to enforce security and administrative standards. - Ensure the security of AD by configuring account policies, auditing, and monitoring. - Manage user accounts, groups, and permissions in AD. - Plan and execute AD migrations, upgrades, and restructuring. - Integrate and manage Azure Active Directory and hybrid environments. - Security and Compliance - Apply best practices for securing Windows Servers and AD environments. - Implement and manage role-based access control (RBAC). - Monitor and respond to security incidents and vulnerabilities. - Ensure compliance with organizational policies and regulatory requirements. - Conduct regular audits of server and AD configurations. - Documentation and Reporting - Maintain accurate documentation for server configurations, AD structures, and processes. - Provide regular reports on system performance, incidents, and compliance metrics. - Develop and update runbooks, guides, and SOPs for server and AD operations. - Leadership and Collaboration - Assist in planning and executing IT infrastructure projects. - Provide technical guidance and training to junior administrators. - Collaborate with cross-functional teams to achieve business goals. Qualifications - Total 7+ year of experience - Must be willing to work in any shifts - Proven experience in managing Windows Server environments (2012 and above). - Expertise in Active Directory management and troubleshooting. - Proficiency with PowerShell for automation and scripting. - Strong understanding of networking concepts (TCP/IP, DNS, DHCP). - Experience with security frameworks (e.g., MFA, PKI, and identity management). - Familiarity with virtualization technologies such as Hyper-V or VMware. - Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Requirements - Preferred Skills - Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. - Knowledge of ITIL practices for incident and change management. - Experience with Microsoft System Center (SCCM, SCOM). - Understanding of DevOps principles and tools for CI/CD. - Experience with backup solutions like Veeam or Commvault. - Soft Skills - Strong analytical and problem-solving abilities. - Excellent communication and documentation skills. - Ability to work independently and in a team environment. - Attention to detail and a proactive approach to system management.

Role Description - Develop and deliver advanced data reporting and analytics solutions to support operational decision-making. - Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics. - Work with Generative AI tools and architectures, including: - Large Language Models (LLMs) - Prompt Engineering - Retrieval-Augmented Generation (RAG) applications - Platforms such as Google Gemini and OpenAI - Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices. - Design and optimize Power BI solutions, including: - DAX measures - Power Query transformations - Data modeling for performance and scalability - Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities. - Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making. - Ensure deliverables meet quality standards and align with business objectives. - Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders. - Actively contribute ideas for automation, innovation, and process improvement. Qualifications - Minimum 5 years of professional experience in analytics, operations consulting, or related roles. - Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI. - Proficiency in Python for data manipulation, automation, and API integration. - Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions. - Proven expertise in Power BI (DAX, Power Query, data modeling). - Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage. - Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). - Excellent communication skills, both written and verbal. - Strong collaboration and stakeholder management skills.

Role Description Altera is committed to the growth and development of our associates. Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.) Pranav Mehta is the recruiter for this req. Qualifications - 5–6 years of experience in report development, data modeling, and analytics. - 5–6 years of experience in business intelligence and data visualization. - 2–3 years of experience in ETL and OLAP development (e.g., SSIS, SSAS, or similar platforms). - Strong hands-on experience in: - Developing and optimizing dashboards and analytical reports. - Utilizing advanced platform features for KPIs, bookmarks, workspace management, security, and administration. - Data transformation and calculations using modern query languages and analytical expressions. - Predictive modeling and advanced analytics with Python or R. Requirements - Experience working with Azure Data Services, Azure Machine Learning, or Power Platform AI Builder. - Strong hands-on experience in: - Developing and optimizing Power BI dashboards and reports. - Power BI Pro features (KPIs, bookmarks, workspace management, RLS, Gateway administration, etc.). - Strong knowledge of data modeling, data mart creation, and semantic modeling. - Proven ability to deliver forecasting, trend analysis, and anomaly detection via Power BI and Python/R. - Experience working in Agile/Scrum environments. - Proficiency with Excel (Power Query, Power Pivot, external connections, pivot tables, etc.). - Integration of external data via REST APIs. - Experience with Power BI Embedded or embedding Power Apps in external portals. - Hands-on experience with Power BI Custom visuals, advanced interactivity, AI-integrated dashboards, and mobile-ready reports. - Experience with Power Apps: App development, Dataverse integration, automation via Power Automate. - Python / R: Predictive analytics, machine learning integration. - SQL (T-SQL, PL/SQL): Complex query design for data retrieval and manipulation. - Power Query (M) and DAX: Advanced transformations and business logic. - SSIS & SSAS: ETL workflows and tabular modeling. - Security: Row-Level Security (RLS), workspace governance, data access control. - Excellent written and verbal communication skills. - Knowledge of People/HR-related reporting and metrics (headcount, attrition, recruitment, performance, etc.) is preferred but not required. Benefits - Experience with LLMs (Large Language Models) such as OpenAI GPT, Azure OpenAI, or similar: - Using LLMs to generate insights, summaries, or dynamic narratives in reports. - Embedding natural language interfaces or chatbots within Power Apps or Power BI. - Familiarity with Azure OpenAI Services, AI Builder, or similar AI tools. - CI/CD experience with Power Platform (via Azure DevOps or GitHub). - Experience with Snowflake, Synapse Analytics, or other modern data platforms. - Ability to deploy solutions into Microsoft Teams, SharePoint, or external apps. Responsibilities - Lead the full development lifecycle of interactive, predictive dashboards and business applications using Power BI. - Build and manage robust data models and data pipelines. - Develop and deploy Power Apps and Power Automate and integrate them with Power BI reports and business workflows. - Embed AI and predictive models into reports for proactive insights. - Collaborate across teams to translate business needs into actionable reports, apps, and workflows. - Maintain governance, performance, and security across Power Platform environments.

Role Description Associate Manager - Right balance of Leadership and management - Technically sound around Windows Server administration, overall IT Operations, IT Service delivery, well versed with ITIL processes, a very good troubleshooter of technical issues - Problem Management - Methodological Problem solving thought process - 5 Whys, RCAs, Kepner-Trego - A leader to lead a team of monitoring analysts who are responsible to monitor incoming alerts using various tools and perform actions in order to prevent potential client impact. Qualifications - Overall 7+ years IT experience with at least 0-1 years of experience in leading directly 10 or more people - Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. - Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent. - Empower employees to take responsibility for their jobs and goals. - Delegate responsibility and expect accountability and regular feedback. - Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. - Maintain transparent communication. - Identify and recruit internal/external talents to ensure effective mix of competencies. - Recognize high performers to maintain motivation and retain key talent. - Regularly communicate on company news and team progress against business plan. Requirements - Understands Global Command Center/Monitoring Operations, ITSM KPIs, Problem management - 3-5 years of experience on Windows Server administration, IIS, Application support/troubleshooting, SQL blocking, Windows cluster management etc - should have held at least one technical role in past 5 years - Understanding of any of the following Monitoring tools - Azure Monitor, Logic Monitor, SentryOne, Appd etc - Experience on Microsoft office tools/application e.g. MS Excel, PowerPoint, Teams - Should have prior experience in leading teams that are ITIL process aligned - Incident, Problem, Change management Responsibilities - Manage individual contributors - Providing weekly/monthly reports/dashboard against key problem management KPIs - Daily/weekly/monthly reports - Work towards solving the problem "ONCE" - Partnering with various teams/leaders to improve and expedite Problem resolution - Leading internal projects for various ongoing operational tasks - Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests. - Ensure team adherence to all team, account, and client policies and procedures. Academic and Professional Qualifications - Bachelor’s Degree in computer science/IT - Any relevant IT certification would be a plus Travel Requirements - Willing and able to travel, regionally and/or internationally Working Arrangements - Able and willing to work in 24*7*365 environment on Rotational Shifts - Work is performed in a standard office environment with minimal exposure to health or safety hazards

Role Description The AI Enablement Lead is responsible for driving the practical adoption of AI tools, processes, and thinking across NorthStar's business operations. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work. This is a cross-functional role with high visibility, reporting directly to the EVP. Salary: - 110K - 125K CAD - 79K - 90K USD This remote role welcomes candidates anywhere in Canada and the US. Up to 10% travel might be required for AI events. What your impact will be: - AI Adoption & Literacy - Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services) - Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level - Demystify AI for non-technical teams — translate capability into practical business value - Use Case Identification, Development & Delivery - Partner with department heads to identify high-impact AI use cases within their workflows - Build and maintain a prioritized backlog of AI opportunities across the organization - Develop lightweight business cases for AI initiatives, including expected outcomes and effort - Design, build, and deploy AI-driven solutions for business operations — including workflow automations, internal tools, bots, prompts, templates, and integrations - Own the full lifecycle from concept through implementation and iteration - Measure outcomes and refine solutions based on user feedback and real-world performance - Governance & Standards - Establish and maintain guidelines for approved AI tools, acceptable use, and data handling - Ensure AI usage across the org is consistent, ethical, and aligned with company policies - Monitor the evolving AI landscape and make recommendations on new tools and practices - Cross-Functional Coordination - Serve as the bridge between R&D's AI capabilities and the business's operational needs - Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions - Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities - Change Management - Build internal enthusiasm and momentum around AI adoption - Identify and develop AI advocates within each department - Address resistance through education, quick wins, and demonstrated value Qualifications - Background in technology, R&D, or product development with a desire to shift toward business enablement - Understanding of AI tools, concepts, and practical business applications - Hands-on ability to build and deploy AI solutions — e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting - Strong communication skills — ability to translate technical concepts for non-technical audiences - Demonstrated ability to work cross-functionally and influence without direct authority - Comfort operating independently with minimal oversight - Experience in the software or utility industry Requirements - Experience with change management or organizational transformation - Familiarity with NorthStar's products, customers, and internal operations - Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling Benefits - 3 weeks' vacation and 5 personal days - Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment - Employee stock ownership and RRSP/401k matching programs - Lifestyle rewards - Remote work and more!

Role Description We are seeking a seasoned Principal Cloud Solutions Architect to join our Cloud Solutions Architecture team and drive the design of comprehensive, enterprise-grade solutions in Microsoft Azure. This role is highly client-facing and requires a strategic thinker who can bridge business needs with technical execution while partnering closely with development teams. The ideal candidate is an expert in Azure architecture with deep experience across data platforms (including Databricks), cloud networking, identity and access management, and operational excellence. They will play a critical role in shaping solution strategy, guiding implementation, and ensuring scalable, secure, and resilient cloud environments. Key Responsibilities - Partner with business stakeholders, clients, and engineering teams to define and architect end-to-end cloud solutions aligned with strategic objectives - Design and implement scalable, secure, and high-performing Azure architectures across multiple domains - Lead architecture for data and analytics platforms, including Azure Databricks and modern lakehouse patterns - Develop and enforce cloud networking strategies, including VNet design, hybrid connectivity, private endpoints, and secure access patterns - Define and implement Identity & Access Management (IAM) frameworks using Azure AD, RBAC, Conditional Access, and Zero Trust principles - Collaborate with development teams to ensure architectural alignment, best practices, and successful solution delivery - Drive operational excellence, including monitoring, logging, observability, resiliency, and disaster recovery strategies - Establish and promote architecture standards, governance frameworks, and design patterns across the organization - Lead architecture reviews and provide guidance on technical decision-making and trade-offs - Translate complex technical concepts into clear business value for clients and executive stakeholders - Mentor and guide engineers and junior architects to elevate overall cloud architecture maturity - Evaluate emerging technologies and continuously improve the organization’s cloud capabilities and innovation roadmap Qualifications - 15+ years of experience in IT, with at least 10 years focused on cloud architecture (Azure preferred) - Proven track record of working directly with clients and cross-functional development teams to deliver enterprise solutions - Deep expertise in Microsoft Azure services, including compute, storage, security, and platform services - Hands-on experience with Azure Databricks and modern data architecture (data lakes, ETL/ELT, streaming, lakehouse) - Strong knowledge of cloud networking (hub-and-spoke architectures, VPN/ExpressRoute, DNS, load balancing) - Extensive experience with Identity & Access Management, including Azure AD, RBAC, SSO, MFA, and Zero Trust frameworks - Experience designing for operational excellence, including monitoring, automation, incident response, and high availability - Proficiency with Infrastructure as Code tools (Terraform, Bicep, or ARM templates) and CI/CD pipelines - Strong communication and presentation skills, with the ability to influence both technical and executive stakeholders - Experience delivering complex, multi-tier, distributed application architectures in a cloud environment Core Competencies - Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences - Strong collaboration skills and ability to work effectively with clients, stakeholders, and cross-functional teams - Client-focused mindset with the ability to build trusted relationships and deliver solutions aligned to business goals - Strong analytical and problem-solving skills with the ability to make sound decisions in complex environments - Highly organized and results-driven, with the ability to manage multiple priorities and meet deadlines - Commitment to quality, operational excellence, and continuous improvement - Self-motivated with the ability to work independently while contributing to a collaborative team culture Travel Up to 20% travel may be required for client meetings, project work, or team collaboration. Salary Range $140,000 - $170,000 USD

Role Description Provide functional support for Dynamics 365 Business Central users across modules: - General Ledger - Accounts Payable - Accounts Receivable - Inventory - Purchasing - Sales - Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures, and document resolutions in our ticketing system (Jira). - Manage customer onboarding to support services when new customers transition from implementation to ongoing support. - Escalate complex issues to vendor support as appropriate, tracking to resolution. - Document support activities, solutions, and maintain user guides and knowledge base articles. - Deliver end-user training within the scope of support (e.g., webinars, how-to guides). - Stay current on Business Central release waves, updates, and new functionality. Qualifications - Bachelor’s degree in business, Accounting, Information Systems, or a related field. - 3+ years of experience supporting Dynamics 365 Business Central in a functional or technical support capacity. - 3+ years of experience supporting different Business Central modules (Financials, Purchasing, Inventory, Project, Fixed Asset, Service Management). - 3+ years of experience troubleshooting data discrepancies, reporting issues, permissions, and workflow failures. - 1+ years of experience with Business Central administration (user setup, permission sets, environments, extensions). - 1+ years of experience creating training material, articles, AI training for Dynamics BC support. - 1+ years of experience working with AI in a support/development environment. - 1+ years of experience using ticketing systems and SLA-driven support environments. Requirements - Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate Certification. - Experience with AL development or ability to read/interpret AL code for troubleshooting purposes. - Familiarity with Power Platform (Power Automate, Power BI) integration with Business Central. - Experience with Business Central APIs and data integration. - Exposure to popular AppSource extensions (Jet Reports, Integrity Data, Insight Works, etc.). - Experience supporting customers migrating from Dynamics GP to Business Central. - Familiarity with ITIL or other IT service management frameworks. - Excellent written and verbal communication skills; ability to explain technical issues to non-technical users. - Ability to work independently in a remote environment while collaborating effectively with a distributed team. Soft Skills - Excellent troubleshooting and problem-solving skills. - Strong communication skills, both written and verbal. - Ability to work independently and as part of a team. Working Environment This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Periods of stress may occur. This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.