Omnissa

• Engage regularly with technology decision makers in customers • Enable and manage existing customers to get the best value out of Omnissa products • Deliver bespoke technical enablement and product update sessions • Track and support sales opportunities, ensuring proposed solutions meet customer requirements • Craft and propose customer solutions that differentiate Omnissa software • Develop and maintain an in-depth technical knowledge of Omnissa products

Role Description As a Director, Americas Renewals, you will be responsible for maximizing customer retention, minimizing churn and erosion, and driving overall revenue growth. Here is a breakdown: - Strategic Leadership: Define renewal strategies, develop playbooks, and align team objectives with broader company revenue goals. Work across premier, strategic and corporate customer segments, catering playbooks to their unique needs. - Revenue Forecasting: Maintain a high accuracy of forecast along with consistent pipeline management. Provide executive level feedback and insights into renewal performance, risk indicators and opportunities for growth. - Risk Management: Proactively identify at-risk accounts well before contract expiry date. Develop churn and erosion mitigation plans, working closely with other internal stakeholders. - Operation Excellence: Establish operational cadences for forecasting, pipeline hygiene and performance reviews. Collaborate with Revenue Operations to streamline workflows and identify reporting needs to optimize productivity. - Team Management: Hire, train and mentor renewal managers and specialists, building skills for complex commercial negotiations, license structures, competitive pressures and conflict resolution. Foster a culture of accountability, driving results and skill building. - Collaboration: Partner closely with field sales, revenue operations, finance, legal, customer success and other teams to drive optimal customer outcomes. Scope: Americas renewals (US, Canada, LATAM), across all segments (premier, strategic and corporate). Currently ~30 team members. Qualifications - 8 to 10+ years of experience in SaaS renewals, account management or customer success. - 3 to 5 years in a senior leadership role with direct responsibility for renewals or customer retention. - Leadership experience managing co-located and remote team members across multiple time zones. - A key understanding of subscription metrics such as Annual Recurring Revenue (ARR), In Quarter Renewal Rate (IQRR), Final Renewal Rate (FRR) and Gross Retention Rate (GRR). - A proven track record in leading a high volume, high value, enterprise level negotiations, as well as a view on optimizing long tail renewals. - Strong systems proficiency, specifically SFDC, Clari and Tableau. - Advanced communication skills including negotiation, influence and executive level. - Willingness to travel to Atlanta 2 – 3 times quarterly if not co-located with the team. - Bachelor’s degree in business, marketing, or a related field (or equivalent experience). Requirements - Location: Remote or Atlanta, GA (Hybrid) - Location Type: Remote, or Hybrid - Travel Expectations: 25% - Education: Bachelor’s Degree Benefits - The typical base salary for this role is between USD $193,687.50 - $322,812.50 per year and it may be eligible for participation in a corporate bonus program. - Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. - In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

• Lead, mentor, and scale a team of Partner Development Managers across SI/OEM and Alliance segments, setting clear MBOs and performance expectations. • Define and execute the FY27+ Strategic Partner Development strategy targeting incremental revenue growth across SI, OEM, and Alliance partnerships. • Serve as the executive relationship owner for assigned strategic partners, building C level and VP level relationships across partner organizations. • Represent the partner development function in executive leadership reviews and cross functional planning sessions. • Lead G/SI, OEM, and Alliance partnerships, and build end to end relationships with partner stakeholders from management to technical to sales/marketing leads. • Work with the partners to develop the partner’s offerings around Omnissa solutions and drive go to market, collaborating deeply with the Omnissa product team. • Drive partner development and partner sales of those joint solutions via resell, outsource, OEM, and managed services transactional models. • Drive sales and GTM alignment and revenue growth through geo sales engagement. • Lead complex contract negotiations across multiple agreement structures including OPPA, PHSP, and TAP program enrollment. • Navigate multi entity participation agreements, compliance requirements, and partnership transitions. • Develop and present executive briefing materials, redline analyses, and strategic recommendation documents for VP/SVP level review. • Align with Geo Sales leaders to land and expand partner relationships in each geography, quarterbacking global efforts with local execution. • Coordinate with Product, Alliances, Partner Marketing, Systems Engineering, and Field Sales to drive cohesive partner engagement strategies. • Drive alignment with the Alliance team on Annual Operating Plan (AOP) objectives and shared partner engagement where swim lanes intersect. • Own partner performance metrics: PID/JID pipeline, bookings, partner sourced new logo acquisition, and joint GTM partner program engagement. • Conduct regular QBRs with partners and internal stakeholders, translating performance data into strategic actions.

• leading the implementation and championing the adoption of solutions purchased by customers • solving customers’ challenges and delivering secure digital workspaces • lead workshops to understand and refine customers’ goals • propose and design technical solutions • implement and test solutions • document designs and procedures • transfer knowledge to customers

Strategic Healthcare Account Executive Company: Omnissa Location: Remote – Illinois, USA Work Arrangement: Remote Employment Type: Full-time Compensation: On-Target Earnings (OTE): $280,000–$400,000 USD annually (Base salary plus commission) Travel: 50–60% Job Description: We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy. About This Role Omnissa is expanding our AMER Healthcare sales organization and we encourage you to apply early to get your resume in front of the right people. We’re always looking to connect with experienced enterprise sales professionals across the U.S. As a Strategic Healthcare Account Executive at Omnissa, you’ll serve as a trusted advisor to payer, provider, life sciences and medical device healthcare customer base —aligning our industry-leading SaaS solutions to their most pressing challenges while driving growth and retention in your territory. Why Join Omnissa? - Be part of a world-class sales organization backed by private equity and positioned for aggressive growth. - Represent products consistently recognized as leaders in the Gartner Magic Quadrant. - Join one of the fastest-growing segments in enterprise technology. With a strong foundation and an ambitious vision, Omnissa offers a rare chance to accelerate your career while shaping the future of digital work. What is the opportunity? As a Healthcare Account Executive you will be responsible for driving revenue growth by identifying opportunities for selling, cross-selling, expansion, up-selling, renewals, and ensuring customer satisfaction and retention. For our payer, provider, life sciences and med device healthcare customer base, you will act as a trusted advisor, understanding each client's business needs and aligning Omnissa’s solutions to meet those needs. What You’ll do: - Manage complex, high-value accounts within the healthcare segment. - Develop and influence C-level relationships, becoming a trusted advisor to executive stakeholders. - Represent Omnissa’s full SaaS portfolio—including Workspace ONE and Horizon—using a consultative, value-driven sales approach. - Identify and close new business, expand existing accounts, and drive long-term customer success and satisfaction. - Showcase expert negotiation and closing skills to win complex, high-value deals. - Demonstrate strategic account planning and pipeline management, maintaining a clear, data-driven view of forecasts in Salesforce (SFDC). - Collaborate cross-functionally with Pre-Sales, Customer Success, Professional Services, Marketing, and Partner teams to deliver exceptional outcomes. - Stay ahead of End User Computing (EUC) trends and competitive landscape to position innovative solutions. - Participate in industry events, customer meetings, and regional activities to expand influence and market presence. - 5–10 years of successful SaaS enterprise field sales experience, with deep experience selling to large healthcare customers. What will you bring to Omnissa? - Expertise in developing strategic relationships with C-level decision makers at enterprise payers, providers, life science and med device customers and navigating complex enterprise sales cycles. - Skilled in territory planning, forecasting, and pipeline management with rigor and precision. - Consistent track-record of quota over-achievement and top performance. - Proven success in upselling, cross-selling, and maximizing customer lifetime value. - Strong communication skills with exceptional storytelling and presentation abilities. - Experience with Salesforce and modern sales tools. - Knowledge of EUC, VDI, UEM, or DaaS solutions is a plus. - A proactive, growth-oriented mindset with a passion for innovation and problem-solving. Travel: 50–60% for in-person customer engagements across assigned regions Education: Bachelor's degree or equivalent combination of education and relevant professional experience. This role is eligible for commission and the typical On-Target Earnings (OTE) range is USD $280,000 - $400,000 a year. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more Omnissa is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Omnissa is an Equal Employment Opportunity employer and prohibits discrimination or harassment of any kind. We are committed to creating a workplace free from discrimination and harassment, where all employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, family status, or any other protected status. We provide reasonable accommodations to applicants and employees with protected disabilities in accordance with local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa

• Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components. • Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution. • Maintain and enhance Horizon environments across multiple platforms: vSphere / vCenter, AWS Workspaces, Core Microsoft Azure, Nutanix, Emerging platforms (OpenShift, OpenStack as applicable). • Manage and support key Horizon components including: Horizon Universal Console, Unified Access Gateway (UAG), App Volumes, RDSH environments, ThinApp. • Administer and troubleshoot Workspace ONE components, including: UEM / Device Management, Access and Identity services, Hub Services and Connectors, Mobile Threat Defense integrations. • Oversee gold image lifecycle management (creation, maintenance, optimization, and versioning). • Manage application packaging and delivery across lab environments. • Maintain identity and directory integrations, including Active Directory and Microsoft Entra ID. • Administer cloud infrastructure and services via Azure Portal and other cloud platforms. • Support and maintain networking configurations, including load balancing, routing, and security components such as F5, NSX, and firewalls. • Monitor lab health and respond to operational alerts and patching workflows (e.g., ticket-driven updates). • Ensure lab environments remain stable, current, and aligned with latest product releases and architectures. • Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders. • Partner with Engineering, Product, and Field teams to validate new features, integrations, and architectures in the lab. • Continuously identify opportunities to expand, automate, and improve lab capabilities to increase efficiency and scalability.

• Serve as the technical authority and escalation point for complex Windows endpoint management and Microsoft ecosystem integrations. • Troubleshoot advanced Windows 10/11 and Windows Server issues involving device enrollment, authentication, policy enforcement, patching and update strategies, compliance, application deployment, and operating system lifecycle management. • Develop and troubleshoot PowerShell automation for endpoint configuration, software deployment, remediation, reporting, and operational efficiency. • Assist customers with migration and coexistence strategies involving Microsoft Intune, MECM/SCCM, Group Policy, and other endpoint management platforms. • Act as a trusted technical advisor to customers, helping them design, implement, integrate, adopt, and operationalize the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows endpoint strategy to improve security, user experience, operational efficiency, and device compliance. • Provide expertise on Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, hybrid identity, and modern authentication technologies, and support integrations between Omnissa Workspace ONE and Microsoft platforms including Entra ID, Intune, Active Directory, Microsoft 365, and Windows Autopilot. • Assist customers in integrating and troubleshooting Windows security technologies including BitLocker, Microsoft Defender for Endpoint, Windows Firewall, Credential Guard, Windows Hello for Business, and security baselines. • Drive technical enablement across Omnissa by creating and publishing high-quality technical content, including blogs, best-practice guides, solution patterns, and training materials focused on Windows management and Microsoft ecosystem integrations. • Actively engage with customers and the technical community through forums and community channels, providing expert guidance, troubleshooting insights, and adoption best practices for complex Windows and endpoint management scenarios. • Enable internal field and customer-facing teams through structured knowledge sharing, Slack-based support, and technical enablement sessions to accelerate adoption of Omnissa Windows, security, and automation capabilities. • Partner with Customer Success and Sales Engineering to drive customer adoption of strategic Omnissa capabilities, identify opportunities for platform expansion, and demonstrate business value through modern Windows management and automation practices. • Partner with Engineering and Product teams to improve Windows management, automation, security, and update management capabilities.

• Create technical guidance that will be published on our premier technical enablement platform, TechZone • Deliver technical enablement content to both internal and external audiences • Collaborate with colleagues, partners, and customers • Engage in learning how things work and building content to teach others

• Troubleshoot and resolve customer issues across our products, including analyzing logs, reproducing issues, and collaborating with internal engineering teams when escalation is needed • Communicate solutions clearly and professionally, adapting explanations to each customer’s technical level • Document findings, including troubleshooting steps, root cause summaries, and knowledge‑base content to support self‑service • Collaborate cross‑functionally with Product, Engineering, and QA to ensure customer issues are understood and resolved efficiently • Advocate for the customer by identifying patterns in reported issues and recommending product improvements • Participate in on‑call rotations (if applicable) to ensure timely support coverage • Collaborate effectively with development, QA, automation, and product teams to deliver engineering solutions • Identify and drive supportability improvements for products, tools, and processes • Participate in technical reviews, contributing to a culture of engineering excellence and high ownership

• Build strong relationships with IT leaders (CIOs, CTOs, Architects) and guide them through their digital transformation journey • Lead technical pre-sales efforts including presentations, demos, workshops, and RFP responses • Collaborate cross-functionally with Customer Success, Professional Services, and Support to drive customer outcomes • Present our Digital Workspace technical & business value proposition at industry events • Identify new business opportunities and support the sales team in expanding account value • Influence product direction by sharing customer insights and industry trends