• Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders. • Monitor and interpret omnichannel performance data to improve engagement and liquidation rates. • Align client goals with TrueAccord’s capabilities, identifying expansion opportunities. • Build and maintain client-facing dashboards, proactively flagging performance trends. • Act as the first line of defense for operational issues, collaborating with teams to resolve hurdles. • Lead new clients through the integration process, acting as a subject matter expert.

Role Description Thoughtworks is seeking to expand our Go-To-Market team in Tech & Business Services to support some of our fastest growing accounts in this industry. Our Client Partners are responsible for a portfolio of customers in the Tech & Business Services, Software & Platform space, give direction to client partners and business developers in this area and support them to expand our network, footprint and relationship. Furthermore, they also take responsibility for one of our major accounts during the entire sales cycle (lead generation through proposal, contract negotiation and closure) as well as client relationship management, account planning and growth, joint delivery governance and project reviews. - You will achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers. - You will establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time. - You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful. - You will engage in consultative business development, growing relationships both vertically and horizontally. - You will approach client executives as true business partners, expanding the company’s breadth and depth to its full potential. - You will take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts. - You will help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset. - By understanding a client’s strategy inside out, you will identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership. - You will maintain a watchful eye on how Thoughtworks executes engagements and take a proactive approach to mitigating potential risks before they arise. - You will stay current with Thoughtworks’ business strategy and IT goals. Qualifications - You have a good understanding of the tech industry, familiarity with the main industry trends and drivers as well as relevant players. - You have experience working in many different executive revenue-generating roles requiring strong business acumen. - You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win' value propositions at both company and individual levels. - You have success managing and developing sophisticated senior client relationships and strategic business partnerships across the C-suite. - You have experience contributing to a clients’ business using a highly consultative and solution-oriented approach. - You have driven thought leadership and innovation experience for clients. - You have influenced decisions by bringing in relevant industry trends and client stories on innovation and digital disruption. - You have experience in agile (custom) software development project delivery with the ability to understand the momentum of technical projects and the challenges a highly technical team will face in project execution. - Bonus points if you are well versed in agile delivery best practices. - You are able to think out-of-the-box and you can energize your team to come up with innovative ideas to create new revenue streams. Requirements - A national/global sensibility and a sophisticated view of the business. - A strategic thinker, with the ability to translate concepts and ideas into practical and tactical action and the skills to create value propositions for clients. - A goal-oriented self-starter, with strong consultative instincts and skills who quickly and easily establishes rapport and credibility. - A forward-thinking mindset - you infuse thought leadership and innovation into how you partner with a client. - A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories. - You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change. - You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue. - Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you. - You thrive in a collaborative, flat environment that values transparency, openness, feedback and change. - You don't shy away from negotiation. You see it as an opportunity to establish credibility and a positive rapport with the client. - Experience with different commercial models and a deep understanding of the factors influencing margin and competitive pricing. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Salary The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training. Salary: $350 — $420 USD

• Serve as the primary relationship owner in partnership with the EVP, Solutions Consulting and internal advocate for an assigned portfolio of bank and credit union clients post-sale, from implementation kick-off through ongoing managed services delivery • Coordinate across Nymbus functional teams, including technology, operations, banking and risk, and managed services, to ensure clients receive contracted deliverables on schedule and at quality • Monitor client health continuously, proactively surfacing risks to delivery, satisfaction, or retention before they escalate • Lead regular business reviews and executive-level touchpoints, providing strategic insight on client performance, product utilization, and growth opportunities • Work with the CMSO to develop a deep understanding of each client’s business objectives, growth strategy, and competitive context to identify and advance expansion opportunities • Drive upsell and cross-sell conversations across Nymbus’s full portfolio, including core technology, digital banking, fraud management, compliance support, and managed services packages • Craft compelling, tailored proposals for expansion opportunities aligned to client goals and differentiated by Nymbus’s managed services value proposition • Act as a trusted advisor and thought leader by bringing insights on banking trends, digital transformation, regulatory developments, and operational best practices • Partner with Sales to ensure smooth handoffs from the initial sales cycle and to support renewal and expansion pipeline development • Maintain accurate records of client health, engagement activity, open issues, and expansion pipeline • Represent the client voice internally to inform product roadmap, managed services offerings, and operational process improvements

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description This role requires an independent and confident person who will be responsible for the following tasks: - Management and delivery of commercial initiatives and in-year financial performance goals for one of our largest existing channels - Support Elavon’s wider European Banking and FI strategy, proving input and expertise from a UK market perspective to help develop, manage and grow existing bank partnerships - Shared ownership of governance routines between Elavon and Bank Partner, with ongoing governance routines documented and meeting minutes captured accordingly - Drive through the transformational changes required across the channel leveraging the support of both a significant resource & financial investment in functional capabilities. Oversight of prioritization and commercialisation of functional and technological deliverables, provided by other departments that support the new partnership - Management of bi-annual customer feedback and proposition benchmarking processes, with responsibility for consolidating this information into succinct reports for internal stakeholders and external Bank Partner stakeholders - Ensure project/action plans are in place from inception through to final delivery, holding action owners across both organisations to account all the way through the process - Work in Partnership with shared-service colleagues (including Sales, Product, Marketing, Operations) within the organisation to ensure propositions and strategies are fit for purpose, feasible and executed on time - Contribute to the development of the Business’ Short and Medium TermPlans to ensure timely delivery of plans in line with the deadlines of the planning cycle - Role will have exposure and shared accountability for supporting core growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy - Be a key face of the UK business in the Bank Partner channel ensuring strong relationships with key stakeholders to drive strategic growth Competencies - Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank - Customer Centricity – Build strong customer relationships and deliver customer centric solutions - Drive for Results – Hold self and others accountable to consistently achieve meaningful results - Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity Technical Competencies Strong propensity to the use of logic and recognised skills in: - Strong Planning & organising skills - Highly collaborative and understanding of different business function needs - Problem solving - Customer focused output - Customer and commercial driven decision making - Ability to work with all levels of the business, with a core focus on Senior Management across Elavon and Bank Partner’s UK market - Highly self-motivated with plenty of initiative - Blend of persistence, commitment, passion and optimism - Flexible, proactive and quick to learn - High level of attention to detail - Readiness to travel to support meetings, at any of the Elavon’s EU or Bank Partner’s UK business locations Qualifications Required - 5 years+ experience of working in UK Financial Services sector essential - Excellent knowledge of the UK Payments, Banking and the UK market - Experience delivering successful end-to-end revenue growth programs or campaigns, from concept to execution to reporting and optimization - Proven ability to personally deliver large scale initiatives with high levels of complexity and ambiguity - Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action - Excellent communication and interpersonal skills – both oral and written – with clear ability to convey potentially complex information in a manner that is appropriate for the audience - Ability to work within fast moving, complex and dynamic environment - Track record in delivering projects / commercial initiatives - A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture” - Excellent time management skills Location expectations This role is designated as field-based. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.