At Veralto, we value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique perspectives as a result of diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Veralto will be deemed the sole property of Veralto. No fee will be paid in the event the candidate is hired due to an unsolicited referral.
Engineer Technical Support
Location
India
Posted
46 days ago
Salary
0
Seniority
Mid Level
Job Description
Engineer Technical Support
Veralto Global
Imagine yourself… - Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. - Contributing to a brighter, more sustainable future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: - Best in industry vacation quota - Hybrid working - Professional onboarding and training options - Powerful team looking forward to working with you - Career coaching and development opportunities - Health and wellness benefits Reporting to the Technical Support Manager, the Engineer Technical Support provide advanced remote technical support to field service engineers, sales teams, and customers. The role emphasizes remote diagnostics, troubleshooting, application support, and root cause analysis to ensure timely issue resolution, high service quality, and customer satisfaction. Key contributions include driving service efficiency, achieving first-time-right outcomes, enhancing service KPIs, and supporting recurring service revenue growth. This position is part of the India Commercial Organization located in Gujarat/Pune and will be Remote. In this role, a typical day will look like: • Provide Level-1 technical support for Hach analytical instruments used in municipal, industrial, F&B and water/wastewater applications. • Offer remote diagnostics and troubleshooting support; travel on-site when required to assist field engineers on critical cases. • Support installation, commissioning, troubleshooting, and preventive maintenance activities. • Analyze service cases to determine root cause and recommend corrective and preventive actions. • Contribute to achieving service KPIs including response time, resolution time, and first-time-right performance. • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles based on field learnings. • Provide technical inputs for spares identification, upgrades, and replacement recommendations. • Collaborate cross-functionally with Sales, Service Operations, and Product Management teams to resolve customer issues and drive improvements. • Ensure accurate case documentation and discipline in CRM platforms (e.g., ServiceMax, SFDC). • Support training, mentoring, and technical coaching of field and bench engineers as required. - Conduct virtual calls once a work order is created and provide resolution virtually. The essential requirements of the job include: - Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical). - 3 - 6 years of experience with proven service revenue growth responsibility. - Hands‑on experience repairing analytical instruments (pH/ORP, turbidity, conductivity, sodium, TOC, etc.) preferred. - Strong troubleshooting, analytical skills. - Ability to read schematics, service manuals, and calibration procedures. - Willingness to relocate across India basis job / company priorities - Willingness to travel - Good written and verbal communication skills - Teamwork and ability to work across cultures, locations, and business teams - Expertise in MS office. Exposure to Copilot AI tools would be added advantage - Proactive and action-oriented with an eye for detail - Self-motivated with a passion for driving business growth in a rapidly evolving market - Problem-solving skills and the ability to develop innovative solutions to meet customer needs - Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. @poojadhotre At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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