Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Specialist - French-English, working remotely in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for technology and helping others? In this role, you’ll be troubleshooting with customers and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You’ll be able to recognize, apply and explain your product or service knowledge. During a Typical Day, You’ll - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers - Follow up on specific issues and resolve to completion What You Bring to the Role - 6 months technical support and troubleshooting experience - Basic level of knowledge and experience with moderating computer software or hardware related issues - Great written and verbal communication skills in French-English What You Can Expect - Knowledgeable, encouraging, supporting and present leadership - Diverse and community minded organization - Career-growth and lots of learning opportunities for aspiring minds - And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of technical service support possible. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Take full ownership of user inquiries, handling cases from first response to final resolution; - Remotely diagnose connectivity and app-related issues to provide step-by-step guidance to users; - Manage "on-the-spot" urgent scenarios occurring at physical stations, requiring fast situational awareness; - Execute quick actions regarding refunds, escalations, and compensations based on project guidelines; - Deliver clear and concise support via chat and email while maintaining a customer-centric, empathetic approach; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in technical support is a must; - Strong understanding of mobile app troubleshooting (login, payment, bugs); - Knowledge of Bluetooth connectivity and app permissions; - Familiarity with Intercom, live chat platforms, and internal monitoring dashboards. - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; Benefits: - Fixed Schedule: Wednesday – Sunday, 5 PM – 1 AM UTC; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

• Provides Level 2 support to customers, resolving technical issues in live production environments. • Experience in ticket and queue management. • Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution. • Drives process improvement to meet SLAs and service expectations. • Available for shift work (early mornings, late evenings, nights).

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description Responsible for supporting merchants by troubleshooting and diagnosing issues related to credit card processing terminals, transaction authorizations, and service interruptions. Acts as a primary point of contact to identify issues, provide clear resolutions, and ensure minimal disruption to merchant operations while maintaining a high standard of customer service. Basic Qualifications - High school diploma or equivalent - 6 months to 1 year of customer service experience Preferred Skills / Experience - Basic knowledge of products, services, systems, and standard problem‑resolution procedures - Strong telephone, verbal, and interpersonal communication skills - Ability to troubleshoot technical and service‑related issues and manage challenging customer interactions in a professional manner - Solid problem‑solving skills, with the ability to recognize when issues require escalation - Proficient computer and keyboarding skills, including use of Microsoft Office applications - Demonstrated commitment to delivering high‑quality customer service - Effective time‑management and organizational skills to support multiple merchants while meeting service level expectations Location Expectations This role is designated as home‑based / remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.