At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description Responsible for supporting merchants by troubleshooting and diagnosing issues related to credit card processing terminals, transaction authorizations, and service interruptions. Acts as a primary point of contact to identify issues, provide clear resolutions, and ensure minimal disruption to merchant operations while maintaining a high standard of customer service. Basic Qualifications - High school diploma or equivalent - 6 months to 1 year of customer service experience Preferred Skills / Experience - Basic knowledge of products, services, systems, and standard problem‑resolution procedures - Strong telephone, verbal, and interpersonal communication skills - Ability to troubleshoot technical and service‑related issues and manage challenging customer interactions in a professional manner - Solid problem‑solving skills, with the ability to recognize when issues require escalation - Proficient computer and keyboarding skills, including use of Microsoft Office applications - Demonstrated commitment to delivering high‑quality customer service - Effective time‑management and organizational skills to support multiple merchants while meeting service level expectations Location Expectations This role is designated as home‑based / remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Imagine yourself… - Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. - Contributing to a brighter, more sustainable future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: - Best in industry vacation quota - Hybrid working - Professional onboarding and training options - Powerful team looking forward to working with you - Career coaching and development opportunities - Health and wellness benefits Reporting to the Technical Support Manager, the Engineer Technical Support provide advanced remote technical support to field service engineers, sales teams, and customers. The role emphasizes remote diagnostics, troubleshooting, application support, and root cause analysis to ensure timely issue resolution, high service quality, and customer satisfaction. Key contributions include driving service efficiency, achieving first-time-right outcomes, enhancing service KPIs, and supporting recurring service revenue growth. This position is part of the India Commercial Organization located in Gujarat/Pune and will be Remote. In this role, a typical day will look like: • Provide Level-1 technical support for Hach analytical instruments used in municipal, industrial, F&B and water/wastewater applications. • Offer remote diagnostics and troubleshooting support; travel on-site when required to assist field engineers on critical cases. • Support installation, commissioning, troubleshooting, and preventive maintenance activities. • Analyze service cases to determine root cause and recommend corrective and preventive actions. • Contribute to achieving service KPIs including response time, resolution time, and first-time-right performance. • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles based on field learnings. • Provide technical inputs for spares identification, upgrades, and replacement recommendations. • Collaborate cross-functionally with Sales, Service Operations, and Product Management teams to resolve customer issues and drive improvements. • Ensure accurate case documentation and discipline in CRM platforms (e.g., ServiceMax, SFDC). • Support training, mentoring, and technical coaching of field and bench engineers as required. - Conduct virtual calls once a work order is created and provide resolution virtually. The essential requirements of the job include: - Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical). - 3 - 6 years of experience with proven service revenue growth responsibility. - Hands‑on experience repairing analytical instruments (pH/ORP, turbidity, conductivity, sodium, TOC, etc.) preferred. - Strong troubleshooting, analytical skills. - Ability to read schematics, service manuals, and calibration procedures. - Willingness to relocate across India basis job / company priorities - Willingness to travel - Good written and verbal communication skills - Teamwork and ability to work across cultures, locations, and business teams - Expertise in MS office. Exposure to Copilot AI tools would be added advantage - Proactive and action-oriented with an eye for detail - Self-motivated with a passion for driving business growth in a rapidly evolving market - Problem-solving skills and the ability to develop innovative solutions to meet customer needs - Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. @poojadhotre At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. プラットフォ-ム・DBレベルの問題を、JavaやSQLなどのDBスキルとともに、ログ解析や切り分けを行なって解決します。 リレ-ショナルDBに対して自分でクエリを作成してDBの内容を操作・変更できるレベルのSQL知識が必要です。 #servicenow Qualifications Qualifications and technical skills that will lead to your success: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 6+ years customer facing technical support expertise - Ability to troubleshoot multiple difficult technical issues with ease and complexity - Full professional in Japanese and Professional working in English - Advanced understanding of Java and SQL - Ability to discuss issues with the customer and development team and provide solutions to customer cases - Personal commitment to quality and customer service - Experience in coaching junior members and knowledge sharing to improve the quality of support Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Solution Support Engineer Location: Fairfax, VA United States Category: Business Consulting, Strategy and Digital Transformation Position ID: J0426-1332 Employment Type: Full Time Hybrid Job Description: Position Description: CGI is seeking a Solution Support Engineer to join our U.S. Government Solutions team. The Solution Support Engineer plays a critical role in enabling successful pre sales engagements by supporting Strategic Solution Engineers and Solution Engineers during demonstration preparation and execution. This role provides hands on technical and functional expertise in CGI Advantage ERP, ensuring that demonstration environments, data, and scenarios are accurate, stable, and aligned with customer requirements. Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong subject matter expertise, attention to detail, and the ability to operate effectively in fast paced, deadline driven pre sales environments. This role can be performed in any U.S. CGI office and is a hybrid position, typically requiring 2-3 days onsite per week. Your future duties and responsibilities: Demo & Environment Readiness - Prepare, configure, and maintain CGI Advantage ERP demonstration environments - Design, load, validate, and troubleshoot demo data aligned to customer use cases - Ensure demo environments meet quality, stability, and readiness standards - Support multiple concurrent pursuits with accurate and timely preparation Technical & Functional Support - Provide technical and functional problem solving related to demo scenarios and system behavior - Investigate issues encountered during demo preparation and execution - Collaborate with Solution Engineers to align system behavior with solution narratives Software Defect Management - Identify, document, reproduce, and track demo impacting software defects - Clearly articulate defect details, business impact, and reproduction steps - Partner with Product, Engineering, and Support teams to support timely resolution - Validate fixes and document approved workarounds to ensure demo continuity Collaboration & Continuous Improvement - Work closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partner - Contribute to demo standards, known issue documentation, and best practices - Support continuous improvement of demo processes, tools, and environments - Proactively analyze competitive landscape to incorporate best practices into ongoing product demonstrations. - Maintain deep working knowledge of CGI Advantage ERP functionality relevant to target customers Required qualifications to be successful in this role: - Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacity - Strong understanding of ERP data structures, configuration, and system behavior - Experience supporting pre sales demonstrations or customer facing technical activities - Familiarity with public sector or government financial management systems - Experience working closely with Solution Engineers or Sales Engineers - Exposure to enterprise demo environment management or release cycles - Demonstrated troubleshooting and problem solving skills - Experience documenting and reporting software defects - Strong written communication skills with attention to detail - Ability to manage multiple priorities in a fast paced environment - Collaborative mindset and ability to work effectively across teams. Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $56,600.00 - $121,100.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation including profit participation program . Comprehensive medical, dental, and vision benefits . Basic life and accidental death & dismemberment insurance . Matching contributions through 401(k) plan, and CGI share purchase plan . Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service . 10 paid holidays per year . At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more) . Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws . Bereavement leave, ranging from 1 to 7 days per year based on relationship. . Learning opportunities and tuition assistance . Wellness and Well-being programs For more detailed information about our benefits offerings visit Benefits | CGI Careers Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported. #LI-KB5 Skills: - Advantage ECM - Sales Support - Solution Analysis What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.