• Manage post-sales activity of large, enterprise customers through strategic and regular touchpoints that require product knowledge, prioritization planning, and project management. • Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives. • Demonstrate high-touch tactics with customers to drive positive outcomes and articulate value realized for their businesses. • Provide comprehensive support and consultations in French to meet regional mandates and ensure high-quality service for Quebec-based clients. • Develop customized engagement strategies for various points of contact. • Analyze customer data to build and execute engagement strategies within your customer portfolio. • Proactively identify and flag churn risk and work actively with a broader account team to mitigate. • Partner with Marketing, Sales, and Support to provide effective customer engagements. • Function as the voice of the customer, identifying customer trends and providing internal feedback on how we can better serve our customers.

• You take significant co-ownership of revenue, performance, and the ongoing development of our international CRM channel across • You develop and steer our CRM and lifecycle strategy using Klaviyo within a Shopify environment • You work in close sparring with the existing CRM Manager, supporting prioritization, execution, and continuous optimization • You conceptualize, prioritize, and execute newsletter campaigns as well as automated lifecycle flows (e.g. welcome, post-purchase, replenishment, win-back) • You think CRM holistically across the entire customer lifecycle, driving initiatives around personalization and segmentation • You continuously identify optimization opportunities, run A/B tests, and derive actionable insights • You analyze, monitor, and report on key CRM KPIs (including revenue, retention, CLV, open rate, CTR) • You collaborate closely with adjacent teams such as Webshop, Performance Marketing, and Influencer Marketing • You are fluent in French and Dutch

• Own all technical aspects of inverter projects from PO receipt through commissioning and commercial operation • Receive technical handoff from Sales and ensure all customer technical requirements are clearly understood and documented • Act as the primary technical point of contact for customers throughout the project lifecycle • Coordinate cross-functionally with internal teams including Sales, Project Management, Engineering, Production, Testing, and Commissioning • Document, organize, and maintain complete and accurate technical project records • Translate customer technical specifications to Production and Testing teams • Develop bills of material (BOMs) and drive drawing reviews and approvals for skid- and transformer-based projects • Lead customer technical kick-off meetings and manage ongoing technical communications and follow-ups • Manage and close the technical components of change orders • Lead and support customer factory acceptance testing (FAT) in coordination with the Testing team • Define inverter operational modes and system parameters in collaboration with customers • Support project handoff to the Commissioning team and remain engaged through commercial operation date (COD) • Contribute to process documentation, standardization, and continuous improvement initiatives • Perform other related duties as assigned

DescriptionAt monday.com, we aren’t just building a tool; we are building the AI work platform that runs modern businesses. With $1.3B+ in annual revenue and over 250,000 customers globally, we empower brands like Canva, Flight Centre, and Uber to move at the speed of light. As we scale across APJ, our Melbourne hub is becoming the strategic engine for our Enterprise and Mid-Market success. We aren’t looking for a relationship expert; we are looking for Product Solutions Experts who get into the weeds of a customer’s business to build the high-impact solutions that redefine how they work. Expression of Interest Only. Send us your CV to be considered for future opportunities. Note: We will only contact shortlisted candidates. About The Role - Drive Implementation & Evolution: You won’t just set up a board; you’ll partner with Enterprise stakeholders to deploy high-impact use cases that directly solve their biggest business bottlenecks. - Be a Product Visionary: Master the technical depth of the platform to integrate monday.com into the customer's existing tech stack, ensuring we are the "Single Source of Truth." - Demonstrate ROI: Clearly articulate the "so what?" to key stakeholders. You’ll connect platform adoption directly to their bottom line and business goals. - Guard the Revenue: Proactively manage health scores, identify expansion opportunities, and mitigate churn risk by ensuring customers aren't just using the tool—they're obsessed with it. Voice of the Customer: Act as a bridge between Melbourne and our global Product/Engineering teams, ensuring the needs of ANZ’s biggest brands are heard. - Architect, Don't Just Manage: You’ll move beyond "support" to help Enterprise leaders solve complex business challenges using our multi-product suite (CRM, Dev, Service, and Work Management). - AI-First Environment: Be at the forefront of the AI revolution, helping customers bake automation and intelligence into their daily DNA. - Global Impact, Local Ownership: Work within a global SaaS leader while having the autonomy to shape the strategy for your portfolio. Requirements - SaaS Experience: You have 5+ years of experience in Customer Success or Consulting, ideally within a high-growth SaaS environment. - The Strategic Solver: You don’t just find bugs; you diagnose business process issues and design the solution. - The AI Enthusiast: You are genuinely excited by how AI can maximize efficiency and you're eager to teach customers how to use it. - The Relationship Builder: You’re comfortable navigating the complexities of medium-to-large enterprises and can influence stakeholders from the front line to the boardroom. The Self-Starter: You thrive in a fast-paced environment and enjoy the "creative chaos" of a scaling company. What’s In It For You? - Competitive Salary & Perks: We take care of our people with top-tier benefits and a vibrant Melbourne office culture. - A Seat at the Table: Your feedback directly impacts our product roadmap. - World-Class Enablement: Ongoing coaching and access to the best tools in the industry to ensure you succeed. - The "Monday" Magic: Join a high-performance team that actually enjoys working together in a flexible, hybrid environment. Ready to build the future of work? We’d love to meet you. #LI-DNI