DescriptionAt monday.com, we aren’t just building a tool; we are building the AI work platform that runs modern businesses. With $1.3B+ in annual revenue and over 250,000 customers globally, we empower brands like Canva, Flight Centre, and Uber to move at the speed of light. As we scale across APJ, our Melbourne hub is becoming the strategic engine for our Enterprise and Mid-Market success. We aren’t looking for a relationship expert; we are looking for Product Solutions Experts who get into the weeds of a customer’s business to build the high-impact solutions that redefine how they work. Expression of Interest Only. Send us your CV to be considered for future opportunities. Note: We will only contact shortlisted candidates. About The Role - Drive Implementation & Evolution: You won’t just set up a board; you’ll partner with Enterprise stakeholders to deploy high-impact use cases that directly solve their biggest business bottlenecks. - Be a Product Visionary: Master the technical depth of the platform to integrate monday.com into the customer's existing tech stack, ensuring we are the "Single Source of Truth." - Demonstrate ROI: Clearly articulate the "so what?" to key stakeholders. You’ll connect platform adoption directly to their bottom line and business goals. - Guard the Revenue: Proactively manage health scores, identify expansion opportunities, and mitigate churn risk by ensuring customers aren't just using the tool—they're obsessed with it. Voice of the Customer: Act as a bridge between Melbourne and our global Product/Engineering teams, ensuring the needs of ANZ’s biggest brands are heard. - Architect, Don't Just Manage: You’ll move beyond "support" to help Enterprise leaders solve complex business challenges using our multi-product suite (CRM, Dev, Service, and Work Management). - AI-First Environment: Be at the forefront of the AI revolution, helping customers bake automation and intelligence into their daily DNA. - Global Impact, Local Ownership: Work within a global SaaS leader while having the autonomy to shape the strategy for your portfolio. Requirements - SaaS Experience: You have 5+ years of experience in Customer Success or Consulting, ideally within a high-growth SaaS environment. - The Strategic Solver: You don’t just find bugs; you diagnose business process issues and design the solution. - The AI Enthusiast: You are genuinely excited by how AI can maximize efficiency and you're eager to teach customers how to use it. - The Relationship Builder: You’re comfortable navigating the complexities of medium-to-large enterprises and can influence stakeholders from the front line to the boardroom. The Self-Starter: You thrive in a fast-paced environment and enjoy the "creative chaos" of a scaling company. What’s In It For You? - Competitive Salary & Perks: We take care of our people with top-tier benefits and a vibrant Melbourne office culture. - A Seat at the Table: Your feedback directly impacts our product roadmap. - World-Class Enablement: Ongoing coaching and access to the best tools in the industry to ensure you succeed. - The "Monday" Magic: Join a high-performance team that actually enjoys working together in a flexible, hybrid environment. Ready to build the future of work? We’d love to meet you. #LI-DNI

**THIS IS A 100% REMOTE JOB** Alia Services is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office. Our department is a dynamic, fast-growing team that makes a significant contribution to Alia Service's overarching goals. As an implementation team, our goal is to ensure Alia Services clients are set up correctly for success and get the most out of the Alia platform when they launch. We are looking for someone who is highly collaborative, loves innovation, and can effectively lead the implementation and deployment of a digital solution with our clients across industries (from fashion to groceries to pharmaceuticals). You will get to act as a project manager, a business consultant, a configuration expert - you name it! - As project managers, we plan, execute, control and close the implementation of the solution. - As business consultants, we map and understand the client's business organization, pain points and current processes to guide them in their change plan and deployment of Alia's platform. - As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution. This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful. What you’ll do ● Manage projects and own the overall implementation process in collaboration with your dedicated clients ● Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the Alia suite of products ● Organize and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering) ● Define high-level strategy and target model with clients to ensure long-term adoption of the Alia solution and satisfaction ● Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders ● Identify opportunities for improvements, ensuring optimal use of Alia and overseeing potential new pains and challenges to continuously enhance business and operational efficiency ● Occasionally lead trainings for key client users on the solution (administrators, execs) We’d love to hear from you if you have… ● Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years) ● Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word) ● A passion for start-ups, entrepreneurship, digital and new technologies ● An ability to grasp new concepts quickly and then be able to explain them with ease ● Proactivity and eagerness to solve problems ● Excellent written and verbal communication skills ● Strong organizational skills and attention to details ● You have a thirst to learn and develop your skills, and take feedback well ● Ability to adapt and to work within an international environment ● Ability to communicate complex ideas to any audience, ranging from teammates to business executives ● A proactive desire to build new relationships and work collaboratively internally and externally

• Own customer success and client management across all active accounts. Reports, calls, escalations, retention. • Build and maintain client reporting frameworks that are modular and scalable • Manage difficult client conversations. Underperformance, scope issues, churn risk. • Own financial operations: payments, expenses, reconciliation, filing deadlines, accountant liaison, etc • Design and maintain operational documentation and workflows. Notion, SOPs, playbooks, knowledge base. • Manage multiple team members. Set standards, give feedback, ensure nothing falls through the cracks. • Embed AI and automation into operational workflows. Use Claude, scripting, and tooling to build leverage around yourself and the team. • Report upward to the CEO and COO with clarity and consistency. Absorb complexity, surface clean information. • Create genuine leverage for leadership by taking things fully off their plate.

Location: Quebec, Canada About MediaRadar MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business. About the Role We are looking for a Customer Success Manager who understands the value of nurturing customer relationships of complex multi-layer relationships. You will be responsible for engaging with customers post-sales, driving user adoption, and business value to help support high retention. Our Enterprise team needs ambitious, highly productive individuals to provide us with adoption and optimization best practices and help drive business value for our most complex customer base. Note: To comply with the Bill 96 mandate for our Quebec-based clients, professional fluency in French is a core requirement for this position.