Leidos Health and Services Sector currently has an opening for a On-Site Systems Administrator to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. This role: - Customizes and configures system modules, workflows, forms, fields, business rules, UI policies, and related components to align with organizational processes and requirements. - Manages user roles, permissions, and access controls to ensure appropriate levels of access to system functionality and data. - Designs and implements workflows to automate processes, approvals, notifications, and task assignments using the Salesforce workflow engine. - Integrates systems and applications through APIs, web services, and integration tools to ensure data consistency and efficient information exchange. - Develops and manages custom reports, dashboards, and analytics to provide insight into service performance, trends, and improvement opportunities. - Manages platform data, including imports, exports, cleanup, and transformation activities, to maintain data accuracy and integrity. - Troubleshoots and resolves technical issues and incidents related to system platforms to ensure minimal user disruption. - Implements configuration changes through controlled change management processes to minimize risk and maintain platform stability. - Provides end-user support, helping users effectively utilize system capabilities and resolve technical concerns. - Plans and manages platform upgrades, patches, and enhancements to ensure all system instances remain current and aligned with evolving features. - Implements security measures, data protection protocols, and compliance standards across system platforms to ensure data security and regulatory compliance. - Performs remote troubleshooting using diagnostic techniques and targeted inquiries, determines appropriate solutions based on reported issues, and guides users through the resolution process. - Reviews and updates tickets, close resolved issues, and perform routine system checks, maintenance, and updates across organizational platforms. - Responsible for supporting disaster recovery solutions (i.e., RTO). Primary Job Responsibilities - Configure, manage, and maintain enterprise system platforms and associated operating systems and applications. - Customize and configure system modules, workflows, forms, fields, business rules, UI policies, and automation processes to align with organizational requirements. - Manage user roles, permissions, and access controls to ensure appropriate system functionality and data security. - Design and implement automated workflows using the Salesforce workflow engine to support approvals, notifications, and task assignments. - Integrate systems and applications through APIs, web services, and integration tools to ensure consistent and efficient data exchange. - Develop and manage reports, dashboards, and analytics to provide visibility into system performance, trends, and improvement opportunities. - Manage platform data activities including imports, exports, transformations, and data cleanup to maintain integrity and accuracy. - Monitor system health, conduct system audits, and perform routine maintenance to ensure stability and performance. - Install, validate, and maintain system-wide software, patches, upgrades, and enhancements to ensure optimal functionality and compliance. - Provide Level 2 and Level 3 technical support by troubleshooting system faults, diagnosing operating system and hardware issues, and resolving incidents with minimal disruption. - Support and participate in system upgrades, backup and recovery processes, and disaster recovery planning to meet defined recovery time objectives (RTO). - Implement configuration changes through established change management processes to maintain system stability and reduce risk. - Serve as a technical point of contact for users requiring assistance via phone, email, or chat, and guide users through issue resolution. - Maintain system documentation related to configurations, procedures, and updates. - Collaborate with other technical teams and stakeholders to resolve incidents and support infrastructure improvements. - Perform additional duties as assigned. Basic Qualifications - Bachelor’s degree in a related technical discipline with four to six years of operating systems and systems administration experience. - Experience with cloud technologies, system design, implementation, and remote management. - Strong technical expertise in server and platform administration. - Experience configuring and supporting enterprise applications and integrated systems. - Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues. - Strong understanding of system security controls, access management, and compliance requirements. - Strong written and verbal communication skills with the ability to collaborate effectively with colleagues, stakeholders, and vendors. - Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and manage moderately complex assignments. - U.S. citizenship and fluency in English required. - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. - Ability to maintain and retain suitability investigation and clearance as required. - This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Preferred Qualifications - AWS Certified Sysops Administrator certification If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: April 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. What This Role Does: - Oversee the day-to-day operation and maintenance of Salesforce. - Develops, implements and manages Salesforce configurations, customizations, and workflows. - Identifies opportunities for automation and process improvements within Salesforce. - Partners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoots and resolves any integration issues to maintain the integrity of our business processes. - Provides technical support and troubleshoots issues for Salesforce users across departments. - Develops and delivers training materials and sessions to enhance user adoption and proficiency. - Partners with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitors system performance and recommends improvements for scalability. - Maintains compliance with company policies, industry regulations, and data security best practices. - Partners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Acts as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partners with IT Operations and development teams to escalate and resolve system issues efficiently. - Conducts QA testing for new tools and applications, ensuring they meet established standards and requirements. - Leads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provides detailed feedback to the development teams on any identified issues during testing. - Works on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. - Performs all other duties as assigned. What You Will Bring: - A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered. - A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required. - Salesforce Administrator Certification (ADM-201) is required. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Excellent verbal and written communication, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Willingness and ability to work flexible hours as needed. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).  Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose and undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment: 100% Remote: Work environment is at home. Compensation: $85,000/yr to $95,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Responsibilities & Qualifications RESPONSIBILITIES - Manage the day-to-day operations by monitoring system performance, configuration, maintenance, and repair. - Ensure that records of system downtime and equipment inventory are properly maintained. - Train staff in how to use software and hardware.(Lenel, AMAG, Honeywell, IQ MultiAccess, Bosch, LG, DAQ Electronics, DEA System SPA, Hirsch Electronics, Valerus, Pelco, IDIS, Panasonic, Axis Communication, GFMS, KeyTrak Guardian, Morse Watchman, Stanley Security Solutions Keystone, and Matrix Key Control) - Perform troubleshooting as required. - Establish, maintain, and manage user accounts. - Install, modify, and maintain systems and utility software. - Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems. - Ensure the stable operation of the computer software systems and network connections. - Plan, develop, install, configure, maintain, support, and optimize all network software and communication links. - Analyze and resolve software program and connectivity issues. - Install, configure, and maintain hardware and software. - Assist in system design, development, and implementation. REQUIRED QUALIFICATIONS - Experience: - Seven years of overall professional experience in the systems administration field. - Five years of overall experience in Microsoft Windows client and server operating systems. - Five years of experience with electronic security systems, specifically hands-on experience in installing, configuring, maintaining, and resolving issues with the DLA ESS or EKC system. - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II - Milestone Certified Design Engineer (MCDE) - Lenel Certified Professional (LCP) - Education: - Bachelor’s Degree from an accredited college or university in a related field (engineering and /or systems development) - Clearance: - Must possess a Secret security clearance Overview We are seeking a Systems Administrator to join our team supporting DLA Integrated Electronic Security Systems (IESS) and Electronic Key Control (EKC). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: OCONUS - Type of environment: Office, Remote, Varies - Noise level: (Low, Medium, High) - Work schedule: This is a Part-Time role. Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 10% or less PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret security clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview We are seeking a tech-savvy and innovative AI Agent Developer to join our volunteer team. This individual will design, implement, and optimize AI-powered agents using Large Language Models (LLMs) to help streamline access to internal organizational knowledge and implement Agentic AI. Your work will directly support our 100% volunteer-powered team by improving how volunteers interact with and retrieve information from platforms like Google Drive, Salesforce, Slack, and Atlassian Jira. Responsibilities - Develop and refine AI agents powered by Large Language Models (OpenAI, Claude, Gemini, etc.) to support JerseySTEM's internal operations. - Integrate AI tools with existing platforms (Google Workspace, Salesforce, Jira, Slack) to retrieve relevant knowledge, answer volunteer questions, and guide workflows. - Create conversational flows, prompt chains, and context windows that allow volunteers to interact naturally with the AI agents. - Maintain, test, and improve AI agents for accuracy, performance, and usability. - Collaborate with the Operations, Technology, and Volunteer Onboarding teams to identify high-impact knowledge use cases. - Document processes and provide training materials or onboarding instructions to help volunteers adopt the AI tools. Qualifications - Experience with LLMs (e.g., OpenAI GPT, Claude, or similar), prompt engineering, or AI agent frameworks. - Familiarity with APIs or no-code/low-code tools for integrating AI with third-party platforms (e.g., Zapier, Make.com, Google Apps Script, Slack bots). - Comfortable navigating and organizing content within Google Drive, Jira, Slack, and Salesforce. - Strong communication skills to gather requirements and document technical solutions. - Passion for education equity, community service, or nonprofit work. - Ability to commit to ~6 hours/week for a minimum of 6 months. Requirements This is a remote volunteer position that offers hands-on experience in cutting-edge AI development and nonprofit operations. Your contribution will have a tangible impact on the efficiency and effectiveness of hundreds of JerseySTEM volunteers.