Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. What This Role Does: - Oversee the day-to-day operation and maintenance of Salesforce. - Develops, implements and manages Salesforce configurations, customizations, and workflows. - Identifies opportunities for automation and process improvements within Salesforce. - Partners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoots and resolves any integration issues to maintain the integrity of our business processes. - Provides technical support and troubleshoots issues for Salesforce users across departments. - Develops and delivers training materials and sessions to enhance user adoption and proficiency. - Partners with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitors system performance and recommends improvements for scalability. - Maintains compliance with company policies, industry regulations, and data security best practices. - Partners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Acts as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partners with IT Operations and development teams to escalate and resolve system issues efficiently. - Conducts QA testing for new tools and applications, ensuring they meet established standards and requirements. - Leads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provides detailed feedback to the development teams on any identified issues during testing. - Works on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. - Performs all other duties as assigned. What You Will Bring: - A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered. - A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required. - Salesforce Administrator Certification (ADM-201) is required. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Excellent verbal and written communication, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Willingness and ability to work flexible hours as needed. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).  Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose and undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment: 100% Remote: Work environment is at home. Compensation: $85,000/yr to $95,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Responsibilities & Qualifications RESPONSIBILITIES - Manage the day-to-day operations by monitoring system performance, configuration, maintenance, and repair. - Ensure that records of system downtime and equipment inventory are properly maintained. - Train staff in how to use software and hardware.(Lenel, AMAG, Honeywell, IQ MultiAccess, Bosch, LG, DAQ Electronics, DEA System SPA, Hirsch Electronics, Valerus, Pelco, IDIS, Panasonic, Axis Communication, GFMS, KeyTrak Guardian, Morse Watchman, Stanley Security Solutions Keystone, and Matrix Key Control) - Perform troubleshooting as required. - Establish, maintain, and manage user accounts. - Install, modify, and maintain systems and utility software. - Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems. - Ensure the stable operation of the computer software systems and network connections. - Plan, develop, install, configure, maintain, support, and optimize all network software and communication links. - Analyze and resolve software program and connectivity issues. - Install, configure, and maintain hardware and software. - Assist in system design, development, and implementation. REQUIRED QUALIFICATIONS - Experience: - Seven years of overall professional experience in the systems administration field. - Five years of overall experience in Microsoft Windows client and server operating systems. - Five years of experience with electronic security systems, specifically hands-on experience in installing, configuring, maintaining, and resolving issues with the DLA ESS or EKC system. - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II - Milestone Certified Design Engineer (MCDE) - Lenel Certified Professional (LCP) - Education: - Bachelor’s Degree from an accredited college or university in a related field (engineering and /or systems development) - Clearance: - Must possess a Secret security clearance Overview We are seeking a Systems Administrator to join our team supporting DLA Integrated Electronic Security Systems (IESS) and Electronic Key Control (EKC). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: OCONUS - Type of environment: Office, Remote, Varies - Noise level: (Low, Medium, High) - Work schedule: This is a Part-Time role. Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 10% or less PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret security clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview We are seeking a tech-savvy and innovative AI Agent Developer to join our volunteer team. This individual will design, implement, and optimize AI-powered agents using Large Language Models (LLMs) to help streamline access to internal organizational knowledge and implement Agentic AI. Your work will directly support our 100% volunteer-powered team by improving how volunteers interact with and retrieve information from platforms like Google Drive, Salesforce, Slack, and Atlassian Jira. Responsibilities - Develop and refine AI agents powered by Large Language Models (OpenAI, Claude, Gemini, etc.) to support JerseySTEM's internal operations. - Integrate AI tools with existing platforms (Google Workspace, Salesforce, Jira, Slack) to retrieve relevant knowledge, answer volunteer questions, and guide workflows. - Create conversational flows, prompt chains, and context windows that allow volunteers to interact naturally with the AI agents. - Maintain, test, and improve AI agents for accuracy, performance, and usability. - Collaborate with the Operations, Technology, and Volunteer Onboarding teams to identify high-impact knowledge use cases. - Document processes and provide training materials or onboarding instructions to help volunteers adopt the AI tools. Qualifications - Experience with LLMs (e.g., OpenAI GPT, Claude, or similar), prompt engineering, or AI agent frameworks. - Familiarity with APIs or no-code/low-code tools for integrating AI with third-party platforms (e.g., Zapier, Make.com, Google Apps Script, Slack bots). - Comfortable navigating and organizing content within Google Drive, Jira, Slack, and Salesforce. - Strong communication skills to gather requirements and document technical solutions. - Passion for education equity, community service, or nonprofit work. - Ability to commit to ~6 hours/week for a minimum of 6 months. Requirements This is a remote volunteer position that offers hands-on experience in cutting-edge AI development and nonprofit operations. Your contribution will have a tangible impact on the efficiency and effectiveness of hundreds of JerseySTEM volunteers.

System Administrator Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Required Infrastructure: This is a work from home role, and we require employees to have the following (at their expense) - Home (fixed) internet with an upload speed of at least 20Mbps - Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time). - A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband). Desired Qualifications Experience Required - Excellent communication and interpersonal skills (verbal and written) - Strong analytical and problem-solving abilities. - Proven work experience as System Administrator (this is not a role for freshers) - Experience with administering (more than just tier 1 troubleshooting): - Microsoft 365 - Windows 10/11 - Windows Server 2022 - Physical and virtual networks - Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). - Experience with Active Directory administration, group policies, and domain services. - Knowledge of backup and disaster recovery strategies and tools. Additional technologies we work with (bonus points if you have experience with them): - Microsoft Azure - Microsoft Intune - Microsoft 365 Defender - Windows AutoPilot - Microsoft 365 Copilot Key Responsibilities - Technical: 90% - Leadership: 8% - Special Requirements: 2% Technical Responsibilities: 90% - Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary. - Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely. - Adhere to existing processes, including change management. - Function as client interface on phones and ticket thread intake including: - Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required. - Perform tech tasks as self-assigned and assigned by tech managers. - Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Create, review and maintain tasks owned by self for support of client projects. - Maintain awareness of current work and status, managing tasks through to successful closure. - Create tasks, to contribute to client onsite visits and related meetings. - Ensure proper recording, documentation, and closure of all client inquiries using online tools. - Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required. - Monitor and update all assigned tickets on a daily basis. - Record and document tech processes to contribute to TurnPoint Tech Manual. - Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure. - Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory. - Partner with Engineers in the implementation of technical solutions. - Conduct security audits and implement necessary measures to protect the organization's systems and data. - Participate in planning, deploying, and upgrading hardware and software systems. - Create and maintain documentation, including system configurations, procedures, and troubleshooting guides. Leadership Responsibilities: 8% - Exemplify and champion superior client communication and service. - Emphasise quality, continuous improvement and high performance. - Enact and champion company policies. - Track, route and redirect issues to correct resources and internal team for support. - Balance support ticket threads, task execution and project work for timely completion. - Escalate unresolved client queries to the next level of support properly and in a timely manner. - Adhere to workflow best practices: attention to detail, thoroughness and follow-through. - Train and mentor the tech team. Special Position Requirements: 2% - Obtain and maintain technical certifications as required. - Other duties as assigned. Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.Benefits Our comprehensive benefits package includes generous paid time off, 100% employer-covered private health insurance, and more, and we offer flexible work arrangements.Job Location This is a remote role.Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary Range The salary for this role starts at ₱1,100,000 and is commensurate with relevant experience. What to Expect in Our Hiring Process: As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4 Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.