Responsibilities & Qualifications RESPONSIBILITIES - Manage the day-to-day operations by monitoring system performance, configuration, maintenance, and repair. - Ensure that records of system downtime and equipment inventory are properly maintained. - Train staff in how to use software and hardware.(Lenel, AMAG, Honeywell, IQ MultiAccess, Bosch, LG, DAQ Electronics, DEA System SPA, Hirsch Electronics, Valerus, Pelco, IDIS, Panasonic, Axis Communication, GFMS, KeyTrak Guardian, Morse Watchman, Stanley Security Solutions Keystone, and Matrix Key Control) - Perform troubleshooting as required. - Establish, maintain, and manage user accounts. - Install, modify, and maintain systems and utility software. - Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems. - Ensure the stable operation of the computer software systems and network connections. - Plan, develop, install, configure, maintain, support, and optimize all network software and communication links. - Analyze and resolve software program and connectivity issues. - Install, configure, and maintain hardware and software. - Assist in system design, development, and implementation. REQUIRED QUALIFICATIONS - Experience: - Seven years of overall professional experience in the systems administration field. - Five years of overall experience in Microsoft Windows client and server operating systems. - Five years of experience with electronic security systems, specifically hands-on experience in installing, configuring, maintaining, and resolving issues with the DLA ESS or EKC system. - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II - Milestone Certified Design Engineer (MCDE) - Lenel Certified Professional (LCP) - Education: - Bachelor’s Degree from an accredited college or university in a related field (engineering and /or systems development) - Clearance: - Must possess a Secret security clearance Overview We are seeking a Systems Administrator to join our team supporting DLA Integrated Electronic Security Systems (IESS) and Electronic Key Control (EKC). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: OCONUS - Type of environment: Office, Remote, Varies - Noise level: (Low, Medium, High) - Work schedule: This is a Part-Time role. Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 10% or less PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret security clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview We are seeking a tech-savvy and innovative AI Agent Developer to join our volunteer team. This individual will design, implement, and optimize AI-powered agents using Large Language Models (LLMs) to help streamline access to internal organizational knowledge and implement Agentic AI. Your work will directly support our 100% volunteer-powered team by improving how volunteers interact with and retrieve information from platforms like Google Drive, Salesforce, Slack, and Atlassian Jira. Responsibilities - Develop and refine AI agents powered by Large Language Models (OpenAI, Claude, Gemini, etc.) to support JerseySTEM's internal operations. - Integrate AI tools with existing platforms (Google Workspace, Salesforce, Jira, Slack) to retrieve relevant knowledge, answer volunteer questions, and guide workflows. - Create conversational flows, prompt chains, and context windows that allow volunteers to interact naturally with the AI agents. - Maintain, test, and improve AI agents for accuracy, performance, and usability. - Collaborate with the Operations, Technology, and Volunteer Onboarding teams to identify high-impact knowledge use cases. - Document processes and provide training materials or onboarding instructions to help volunteers adopt the AI tools. Qualifications - Experience with LLMs (e.g., OpenAI GPT, Claude, or similar), prompt engineering, or AI agent frameworks. - Familiarity with APIs or no-code/low-code tools for integrating AI with third-party platforms (e.g., Zapier, Make.com, Google Apps Script, Slack bots). - Comfortable navigating and organizing content within Google Drive, Jira, Slack, and Salesforce. - Strong communication skills to gather requirements and document technical solutions. - Passion for education equity, community service, or nonprofit work. - Ability to commit to ~6 hours/week for a minimum of 6 months. Requirements This is a remote volunteer position that offers hands-on experience in cutting-edge AI development and nonprofit operations. Your contribution will have a tangible impact on the efficiency and effectiveness of hundreds of JerseySTEM volunteers.

System Administrator Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Required Infrastructure: This is a work from home role, and we require employees to have the following (at their expense) - Home (fixed) internet with an upload speed of at least 20Mbps - Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time). - A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband). Desired Qualifications Experience Required - Excellent communication and interpersonal skills (verbal and written) - Strong analytical and problem-solving abilities. - Proven work experience as System Administrator (this is not a role for freshers) - Experience with administering (more than just tier 1 troubleshooting): - Microsoft 365 - Windows 10/11 - Windows Server 2022 - Physical and virtual networks - Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). - Experience with Active Directory administration, group policies, and domain services. - Knowledge of backup and disaster recovery strategies and tools. Additional technologies we work with (bonus points if you have experience with them): - Microsoft Azure - Microsoft Intune - Microsoft 365 Defender - Windows AutoPilot - Microsoft 365 Copilot Key Responsibilities - Technical: 90% - Leadership: 8% - Special Requirements: 2% Technical Responsibilities: 90% - Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary. - Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely. - Adhere to existing processes, including change management. - Function as client interface on phones and ticket thread intake including: - Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required. - Perform tech tasks as self-assigned and assigned by tech managers. - Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Create, review and maintain tasks owned by self for support of client projects. - Maintain awareness of current work and status, managing tasks through to successful closure. - Create tasks, to contribute to client onsite visits and related meetings. - Ensure proper recording, documentation, and closure of all client inquiries using online tools. - Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required. - Monitor and update all assigned tickets on a daily basis. - Record and document tech processes to contribute to TurnPoint Tech Manual. - Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure. - Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory. - Partner with Engineers in the implementation of technical solutions. - Conduct security audits and implement necessary measures to protect the organization's systems and data. - Participate in planning, deploying, and upgrading hardware and software systems. - Create and maintain documentation, including system configurations, procedures, and troubleshooting guides. Leadership Responsibilities: 8% - Exemplify and champion superior client communication and service. - Emphasise quality, continuous improvement and high performance. - Enact and champion company policies. - Track, route and redirect issues to correct resources and internal team for support. - Balance support ticket threads, task execution and project work for timely completion. - Escalate unresolved client queries to the next level of support properly and in a timely manner. - Adhere to workflow best practices: attention to detail, thoroughness and follow-through. - Train and mentor the tech team. Special Position Requirements: 2% - Obtain and maintain technical certifications as required. - Other duties as assigned. Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.Benefits Our comprehensive benefits package includes generous paid time off, 100% employer-covered private health insurance, and more, and we offer flexible work arrangements.Job Location This is a remote role.Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary Range The salary for this role starts at ₱1,100,000 and is commensurate with relevant experience. What to Expect in Our Hiring Process: As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4 Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. ROLE The Ntech Engineering Operations team at Netflix focuses on optimizing operational efficiency by streamlining and automating workflows, reducing overhead, and ensuring our systems scale effectively. We provide a broad portfolio of services across first- and third-party enterprise systems and SaaS platforms including Google Workspace, Zendesk, and Slack. As a centralized team of operations experts, we aim to remove friction, simplify workflows, and provide technical solutions to Netflix employees so they can focus on bringing engaging stories to our members all over the world. This engineering role is rewarding for people who have a passion for workflow automation, reducing operational overhead, and streamlining systems to scale effectively. You’ll be a part of an established team focused on building robust operational practices around our first- and third-party service and system portfolio while prioritizing engineering efforts to reduce toil, automate tasks, and enable the broader Netflix workforce. If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team. RESPONSIBILITIES - Act as a high-responsibility service owner for a broad range of enterprise applications - Relentlessly pursue system and process improvements with a keen eye for how engineering solutions reduce toil and eliminate manual tasks - Administer, manage, and configure a variety of internal tools and SaaS applications such as Google Workspace, Slack, and Zendesk - Design, implement, and maintain scalable and reliable infrastructure to support our services - Develop, test, and deploy API integrations between our platforms and web services - Implement and improve monitoring and alerting systems to proactively identify and address potential issues - Partner closely with Product Management and business teams to identify opportunities for process improvements, workflow efficiencies, and engineering solutions (e.g. self-service tools to help our Support teams scale) WE VALUE - Exceptional strong problem-solving and organization skills - An ability to quickly form strong technical opinions and make data-driven decisions - Passion for engineering principles and developing high-quality, impactful tools and applications - Ability to thrive in a dynamic environment where needs constantly shift, while clearly articulating priorities and critical outcomes to your team - Demonstrated sound judgment by taking a strategic approach to solving technical problems with a holistic view of the business impact - A desire to learn, experiment, innovate, and engineer for scale - A desire to be part of a close-knit, high performing team that prioritizes collaboration, mutual support, and continuous improvement SKILLS AND EXPERIENCE - 3+ years of experience in a Systems Engineer or similar role OR 3+ years of experience in a Systems Specialist or Systems Administrator role - Expertise managing enterprise software solutions like Slack, Google Workspace, and Zendesk - Strong scripting and programming skills (Python, Go, Java or JavaScript/Node.js) - Experience with using APIs to integrate and extend 1st- and 3rd-party applications - Experience with low-code/no-code development platforms like Workato and Okta Workflows - Experience with generative AI tools like Cursor, Claude Code, Claude Cowork, Codex, Gemini, and Antigravity - Familiarity with generative AI concepts including MCP, RAG, context windows, token usage, system prompts, prompt engineering, and prompt injection - Experience with identity and access management and authorization concepts and protocols including RBAC, SCIM, SAML, and OAuth - Experience with cloud platforms like AWS and microservice architectures - Experience with incident management and response - Excellent communication & collaboration skills and a continuous improvement mindset - Proven ability to cultivate relationships through influence - Proven ability to assess complex issues and implement effective solutions Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $225,000.00 - $360,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.