System Administrator Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Required Infrastructure: This is a work from home role, and we require employees to have the following (at their expense) - Home (fixed) internet with an upload speed of at least 20Mbps - Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time). - A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband). Desired Qualifications Experience Required - Excellent communication and interpersonal skills (verbal and written) - Strong analytical and problem-solving abilities. - Proven work experience as System Administrator (this is not a role for freshers) - Experience with administering (more than just tier 1 troubleshooting): - Microsoft 365 - Windows 10/11 - Windows Server 2022 - Physical and virtual networks - Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). - Experience with Active Directory administration, group policies, and domain services. - Knowledge of backup and disaster recovery strategies and tools. Additional technologies we work with (bonus points if you have experience with them): - Microsoft Azure - Microsoft Intune - Microsoft 365 Defender - Windows AutoPilot - Microsoft 365 Copilot Key Responsibilities - Technical: 90% - Leadership: 8% - Special Requirements: 2% Technical Responsibilities: 90% - Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary. - Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely. - Adhere to existing processes, including change management. - Function as client interface on phones and ticket thread intake including: - Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required. - Perform tech tasks as self-assigned and assigned by tech managers. - Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Create, review and maintain tasks owned by self for support of client projects. - Maintain awareness of current work and status, managing tasks through to successful closure. - Create tasks, to contribute to client onsite visits and related meetings. - Ensure proper recording, documentation, and closure of all client inquiries using online tools. - Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required. - Monitor and update all assigned tickets on a daily basis. - Record and document tech processes to contribute to TurnPoint Tech Manual. - Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure. - Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory. - Partner with Engineers in the implementation of technical solutions. - Conduct security audits and implement necessary measures to protect the organization's systems and data. - Participate in planning, deploying, and upgrading hardware and software systems. - Create and maintain documentation, including system configurations, procedures, and troubleshooting guides. Leadership Responsibilities: 8% - Exemplify and champion superior client communication and service. - Emphasise quality, continuous improvement and high performance. - Enact and champion company policies. - Track, route and redirect issues to correct resources and internal team for support. - Balance support ticket threads, task execution and project work for timely completion. - Escalate unresolved client queries to the next level of support properly and in a timely manner. - Adhere to workflow best practices: attention to detail, thoroughness and follow-through. - Train and mentor the tech team. Special Position Requirements: 2% - Obtain and maintain technical certifications as required. - Other duties as assigned. Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.Benefits Our comprehensive benefits package includes generous paid time off, 100% employer-covered private health insurance, and more, and we offer flexible work arrangements.Job Location This is a remote role.Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary Range The salary for this role starts at ₱1,100,000 and is commensurate with relevant experience. What to Expect in Our Hiring Process: As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4 Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. ROLE The Ntech Engineering Operations team at Netflix focuses on optimizing operational efficiency by streamlining and automating workflows, reducing overhead, and ensuring our systems scale effectively. We provide a broad portfolio of services across first- and third-party enterprise systems and SaaS platforms including Google Workspace, Zendesk, and Slack. As a centralized team of operations experts, we aim to remove friction, simplify workflows, and provide technical solutions to Netflix employees so they can focus on bringing engaging stories to our members all over the world. This engineering role is rewarding for people who have a passion for workflow automation, reducing operational overhead, and streamlining systems to scale effectively. You’ll be a part of an established team focused on building robust operational practices around our first- and third-party service and system portfolio while prioritizing engineering efforts to reduce toil, automate tasks, and enable the broader Netflix workforce. If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team. RESPONSIBILITIES - Act as a high-responsibility service owner for a broad range of enterprise applications - Relentlessly pursue system and process improvements with a keen eye for how engineering solutions reduce toil and eliminate manual tasks - Administer, manage, and configure a variety of internal tools and SaaS applications such as Google Workspace, Slack, and Zendesk - Design, implement, and maintain scalable and reliable infrastructure to support our services - Develop, test, and deploy API integrations between our platforms and web services - Implement and improve monitoring and alerting systems to proactively identify and address potential issues - Partner closely with Product Management and business teams to identify opportunities for process improvements, workflow efficiencies, and engineering solutions (e.g. self-service tools to help our Support teams scale) WE VALUE - Exceptional strong problem-solving and organization skills - An ability to quickly form strong technical opinions and make data-driven decisions - Passion for engineering principles and developing high-quality, impactful tools and applications - Ability to thrive in a dynamic environment where needs constantly shift, while clearly articulating priorities and critical outcomes to your team - Demonstrated sound judgment by taking a strategic approach to solving technical problems with a holistic view of the business impact - A desire to learn, experiment, innovate, and engineer for scale - A desire to be part of a close-knit, high performing team that prioritizes collaboration, mutual support, and continuous improvement SKILLS AND EXPERIENCE - 3+ years of experience in a Systems Engineer or similar role OR 3+ years of experience in a Systems Specialist or Systems Administrator role - Expertise managing enterprise software solutions like Slack, Google Workspace, and Zendesk - Strong scripting and programming skills (Python, Go, Java or JavaScript/Node.js) - Experience with using APIs to integrate and extend 1st- and 3rd-party applications - Experience with low-code/no-code development platforms like Workato and Okta Workflows - Experience with generative AI tools like Cursor, Claude Code, Claude Cowork, Codex, Gemini, and Antigravity - Familiarity with generative AI concepts including MCP, RAG, context windows, token usage, system prompts, prompt engineering, and prompt injection - Experience with identity and access management and authorization concepts and protocols including RBAC, SCIM, SAML, and OAuth - Experience with cloud platforms like AWS and microservice architectures - Experience with incident management and response - Excellent communication & collaboration skills and a continuous improvement mindset - Proven ability to cultivate relationships through influence - Proven ability to assess complex issues and implement effective solutions Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $225,000.00 - $360,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.

• Administer and manage Microsoft 365 environments, including licensing, user management, and application support. • Own and maintain Entra ID (Azure AD), including identity, access, and security configurations. • Build, configure, and manage Azure environments to support internal systems and development needs. • Support DevOps workflows by enabling integrations with Microsoft Graph and related services. • Utilize tools such as Graph Explorer and PnP PowerShell to automate and enhance system capabilities. • Design and implement scalable solutions within the Microsoft ecosystem to support company growth. • Monitor system performance, security, and reliability, proactively identifying and resolving issues. • Collaborate with internal stakeholders to align platform capabilities with business needs. • Document system architecture, configurations, and processes to ensure consistency and scalability. • Provide guidance and recommendations on best practices across Microsoft platforms. • Partner with leadership to continuously improve and evolve internal technology infrastructure. • Other duties as assigned related to GCP.

Company Overview: Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries. Position Title: System Administrator Category: IT Operations & Systems Location: LATAM What you will be doing: We are seeking a highly experienced Senior Systems Administrator to manage, optimize, and secure a hybrid enterprise infrastructure across a large multi-site environment. This role is a senior individual contributor responsible for ensuring platform stability, driving automation, and leading complex troubleshooting and operational improvements across on-premises and cloud environments. You will work closely with Infrastructure Engineering, Cybersecurity, and Service Desk teams to resolve escalations, enhance system performance, and implement scalable solutions aligned with enterprise standards. Required Skills & Experience - Advanced expertise in: - Windows Server administration - Active Directory & Group Policy - DNS, DHCP, and certificate services - 6–10+ years of experience in enterprise systems administration - Strong experience with: - Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) - Microsoft Azure and Entra ID (Azure AD) - Hybrid identity and access management - Hands-on experience with VMware (VM lifecycle, troubleshooting, performance tuning) - Strong troubleshooting skills across hybrid (on-prem + cloud) environments - Advanced scripting skills in PowerShell - Experience with ITSM tools and processes (incident, change, problem management) - Solid understanding of: - Infrastructure security best practices - Monitoring and alerting systems - Ability to manage complex changes with proper validation and rollback strategies - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) - Willingness to participate in on-call rotations and off-hours maintenance windows - Exposure to cybersecurity frameworks and vulnerability management tools Nice to Have Skills - Experience with Python or API-based automation - Experience with infrastructure-as-code or configuration management tools - Experience working in large-scale, multi-site enterprise environments - Cloud cost optimization and governance experience Soft Skills - Strong problem-solving and analytical thinking - Excellent communication skills (technical and non-technical audiences) - Ability to work under pressure during major incidents - High level of ownership and accountability