ClearCaptions LLC

Role Description We are seeking a detail-oriented and organized Customer Experience Administrative Assistant to support our Customer Experience organization with basic administrative tasks. This entry-level temporary position is ideal for someone looking to gain experience in a professional setting while contributing to key operational processes. The role involves: - Assisting with documentation, data entry, scheduling, and general administrative functions to ensure smooth day-to-day operations. Key Responsibilities - Perform data entry and maintain accurate records in internal systems. - Assist with scheduling meetings, coordinating calendars, and managing correspondence. - Organize and update customer experience-related documents, reports, and files. - Support customer experience initiatives by compiling data and preparing summaries as needed. - Assist in processing paperwork, including internal requests and approvals. - Provide general administrative support to the team, including handling emails and responding to inquiries. - Help with tracking and reporting key metrics related to customer experience activities. - Perform other administrative tasks as assigned to support the efficiency of the department. Qualifications - High school diploma or equivalent required; some college coursework preferred. - Strong organizational skills and attention to detail. - Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace. - Ability to handle multiple tasks efficiently and work independently. - Strong written and verbal communication skills. - A proactive attitude with a willingness to learn. Preferred Qualifications - Prior administrative or clerical experience is a plus but not required. - Familiarity with customer experience or customer service processes is helpful. Benefits - Gain hands-on experience in a professional environment. - Opportunity to learn about customer experience operations. - Collaborative and supportive team culture. - Compensation: $18/hr determined by competitive market analysis and internal equity considerations. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Role Description The BI Report Developer has a strong focus on working within the enterprise. The role is crucial in leveraging Microsoft Fabric, SQL Server, and Synapse Analytics as structured data sources to create insightful and actionable reports. The BI Report Developer will contribute to data governance and change control processes and excel in delivering high-quality presentations to internal stakeholders. This role reports to the Sr. Data Engineering & Report Visualization Manager. What You Will Do: - Designs, develops, and deploys advanced Power BI reports and dashboards using structured data from Microsoft Fabric Data Warehouse, SQL Server, and Synapse Analytics. - Utilizes DAX expertise to create complex calculations, measures, and KPIs that provide meaningful insights to business users. - Implements row-level security measures within Power BI to ensure data confidentiality and compliance with organizational policies. - Collaborates with data engineering teams to optimize structured data models for enhanced report performance and user experience. - Manages Fabric capacity resources, monitors usage, and optimizes performance to ensure efficient report rendering. - Participates in data governance initiatives and adheres to change control processes to maintain data accuracy and consistency. - Performs thorough data analysis, distills insights, and crafts compelling data-driven narratives for effective storytelling. - Utilizes advanced visualization techniques to create interactive and visually appealing reports that convey complex information clearly. - Presents complex findings and reports to executive stakeholders in a clear, professional, and impactful manner. - Troubleshoots and resolves issues related to report performance, data accuracy, and visualizations. - Performs other duties as assigned. Qualifications - A high school diploma or equivalent is required; a bachelor's degree in computer science, information technology, business, or a related field is strongly preferred. - A minimum of four (4) years of hands-on experience as a Power BI developer, with a strong portfolio showcasing diverse and impactful reports is required. - Expertise in working with structured data from Tabular Models, SQL Server, and Synapse Analytics as data sources. - Proficiency in writing complex DAX expressions and calculations to meet advanced reporting requirements. - Familiarity with Power BI security mechanisms. - Strong data modeling skills within Power BI, including structured data transformation and optimization. - Intermediate skills in Power BI Desktop, including using custom visuals, themes, and advanced interactivity. - Exceptional data analysis, storytelling, and visualization skills. - Excellent presentation skills, with the ability to confidently present to executive-level stakeholders. - Strong problem-solving and troubleshooting abilities, maintaining professionalism under pressure. - Ability to work independently and guide and support others through collaboration. - Excellent verbal and written communication skills, problem-solving skills, and attention to detail. - Self-starter with strong organizational and time management skills. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed and be available for off-hour support as part of an on-call rotation. - Proficiency in Microsoft Office Suite (including Excel, Outlook, PowerPoint, Visio, & Word), and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Requirements - Preferred: Scrum, Jira, or DevOps experience. - Familiarity with Microsoft Fabric/One Lake. - Relevant Power BI certifications (such as Microsoft Certified: Data Analyst Associate or Microsoft Certified: Power BI). Physical Demands - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment - 100% Remote: Work environment is at home. Compensation $95,000 to $105,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. Company Description Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism.

Role Description The Sr. BI Report Developer is responsible for developing and maintaining reports, dashboards, and data visualizations; data modeling, planning, and deployment; and program documentation and data governance support activities. This position will assist in developing, maintaining, and supporting the business intelligence activities including data analysis, reporting efforts and architecture recommendations to elevate the company’s analysts and other end users who need timely, correct, and impactful information. This role reports to the Sr. Data Engineering & Report Visualization Manager. What You Will Do - Partners with users across functions at various levels to understand their business process needs and design reporting to measure & drive results. - Develops reports and dashboards via Power BI. - Assists with report migration to Power BI and maintenance within SSRS. - Contributes to ongoing discussions around the evolution of electronic data warehousing within our enterprise environment. - Develops high-performance tabular models within Azure Analysis Services. - Creates and maintains DAX expressions that construct enterprise KPIs and measures. - Partners with developers, business, and IT team members to identify critical data and reporting needs. - Writes, tests, and troubleshoots complex T-SQL queries and stored procedures that support reporting and integration needs. - Writes T-SQL queries that support enterprise reporting. - Writes and maintains documentation on reporting and integration processes. - Participates in the design and execution of governance activities associated with ensuring data solutions architecture assurance and compliance. - Performs other duties as assigned. Qualifications - A high school diploma or equivalent is required; a bachelor’s degree in computer science, business, or related field is strongly preferred. Equivalent combinations of education and relevant experience will be considered. - A minimum of six (6) years of experience with Power BI dashboard, visualization, and report development is required. This includes advanced data modeling and data shaping in Power BI (especially in conjunction w/ DAX). - A minimum of two (2) years of experience with T-SQL work (strong knowledge of queries, joins, user-defined functions, and views). - Intermediate SSRS report development and maintenance. - Able to facilitate and execute the report development process from requirements gathering until the report is delivered to the end user. - Knowledge and understanding of both relational database design and data warehouse star schema design and structure. - Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Excellent verbal and written communication, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed and be available for off-hour support as part of an on-call rotation. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Preferred - Experience with Power BI CI/CD setup and use. - Experience with Power BI deployment pipelines. - Hands on exposure in Microsoft Azure Data Lakes, Azure Synapse Analytics, or Azure Analysis Services. - Use of version control (Azure DevOps/GIT Methodology). - Understanding of regulated industries work such as telecommunications, finance, healthcare, or related businesses. - Experience with SCRUM methodologies and use of Jira. Physical Demands - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment - 100% Remote: Work environment is at home. Compensation $96,000 to $121,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. Equal Opportunity Employer ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Role Description The Strategy Business Partner (SBP) is a key member of the technology leadership team, responsible for shaping and driving the company’s long-term strategic vision. This role leads enterprise-wide strategic planning, identifies growth opportunities, and ensures alignment between corporate goals and operational execution. The SBP partners closely with business unit leaders, finance, product, and operations to translate strategy into actionable initiatives that deliver measurable impact. This role will ensure cross-functional alignment between the business needs and the type of work (technology, people, process) needed to achieve them. This is a Remote/Work from Home position reporting to the Sr. Director of Strategy Execution. What you will do: - Lead the development, communication, and execution of the company’s strategic plans for defined business areas, translating goals into actionable initiatives with measurable outcomes. - Define and prioritize strategy roadmaps and portfolios based on business outcomes, resource capacity, budget constraints, and enterprise priorities. - Oversee enterprise-wide implementation initiatives, considering cross-functional alignment and leveraging capabilities for comprehensive execution. - Identify project work based on resource skills, capacity, budget constraints, and business value. - Actively manage expectations with stakeholders when they receive business outcomes and value from each strategy. - Drive strategy KPIs to monitor performance and outcomes of the solutions related to the strategy. - Manage financial planning, budgeting, and capital allocation for strategic initiatives, including monthly executive updates on progress, risks, and financial variances. - Communicate monthly to the executive team updates to the strategy, including activity completed, where are we heading, what are the roadblocks, risks and path to move forward, financial explanation on variances from budget, forecast and actuals. - Drive executive-level reporting, board presentations, and strategic communications. - Manage vendor relationships, including MSA and SOWs that pertain to the execution of the strategy. - Lead day-to-day strategy execution across business and technology teams, ensuring accountability for milestones, budgets, risk management, and decision documentation. - Support agile transformation through value stream mapping and collaboration with PMO, Product, and Operations teams on strategy execution. - Align with PMO and strategy peers to standardize processes and continuously improve efficiency and scalability. Qualifications - Bachelor's degree in business, Strategy or related field (MBA strongly preferred). - 10+ years of experience in corporate strategy or strategic operations. 15 years preferred. - Strong background in enterprise systems and execution of delivery methods. - Demonstrated success in driving solutions to scale operations, managing cross-functional teams, and delivering complex programs. - Excellent executive communication, leadership, and operational skills. - Proven track record of leading enterprise-wide strategic initiatives and delivering measurable outcomes. - Strong analytical, financial modeling, and problem-solving skills. - Experience in high-growth or transformation environments preferred. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Physical Demands - Sitting, standing, and walking (95-100%) - Keyboarding (90-100%) - Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%) Work Environment - 100% Remote: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue. - Exposure to all types of weather and temperature conditions during travel. - Exposure to hazardous driving and traffic conditions. - Travel (up to 5%) may include overnight and out-of-state travel. Compensation $170,000 to $180,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. Company Description ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Role Description The Field Sales Technician (part-time) position is a caring, customer service-oriented role with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives. As a Field Sales Technician for ClearCaptions, you must enjoy working with a variety of people in their homes, mostly senior citizens. This is a part-time position working 20-30 hours per week for those who enjoy and excel when working independently. This is an in-field position based out of a home office and reports to a Business Development Manager. - Setup and troubleshoot ClearCaptions’ devices at our customers’ homes. - Courteously train customers on how to use ClearCaptions’ devices and their features. - Provide excellent customer service and adapt to unique needs of individual customers to meet business requirements. - Assist Business Development Managers with lead generation activities as needed. - Complete service/repair calls as assigned. - Accurately maintain customer records in Salesforce. - Complete required reports and feedback on customer interactions. - Maintain adequate inventory of equipment and supplies to service customers in a timely manner. - Other duties as assigned. Qualifications - High school diploma, GED or equivalent. - Current valid driver’s license, clean driving record and a personal insured vehicle. - Ability to travel up to 95% by automobile in the assigned region, up to a 50-mile radius. - Willing and available to work flexible hours, weekdays typically between 9am-6pm, optional weekends depending on scheduling availability. - Work from a local home office equipped with high-speed Internet. - Proficient computer skills and basic use of the internet. - Comfortable working with seniors and people with health conditions or impairments. - Must be reliable, punctual and flexible in constantly changing environments. - Excellent people and relationship building skills. - Excellent verbal and written communication skills and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Requirements - Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. - Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Stoop, bend, crouch, reach, twist, and grasp (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) - Ability to lift or move up to 25 pounds. Work Environment - Work environment is primarily indoors in customer’s home, exposure to all types of weather and temperature conditions during work, and exposure to hazardous driving and traffic conditions. - Travel is approximately 95% up to a 50-mile radius.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Director of Financial Planning & Analysis will own and transform the company’s financial planning, budgeting, forecasting, and performance analysis capabilities. As a critical advisor to senior leadership, this role will drive strategic decision-making through forward-looking insights, rigorous analysis, and deep understanding of business performance. What This Role Does: - Leads the annual budgeting process, long-range financial planning, and quarterly forecasts in coordination with the executive leadership team. - Owns monthly and quarterly financial reporting packages delivered to senior leadership and the Board of Directors, including variance analysis, KPI tracking, and executive-level commentary. - Coordinates with Accounting to ensure our monthly close processes are set up to deliver the information necessary to derive a full understanding of our financial performance. - Advises business unit leadership on financial implications of major decisions. - Oversees the monthly Sales and Operations Planning (S&OP) and capital project forecasting projection process, integrating data from key stakeholders and working collaboratively to deliver timely and reliable forecasts. - Develops and maintains a program to track corporate capital and project spending, enabling program and project managers in resource planning and cost control. - Builds and mentors a high-performing FP&A team, fostering a culture of continuous improvement, accountability, and excellence. - Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and small but skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment. - Performs other duties as assigned. What You Will Bring: - A bachelor’s degree in finance, accounting, or a related field is required; a master’s degree or CFA/CPA is preferred. Equivalent combinations of education and relevant experience will be considered. - A minimum of 10 years of experience is required. - A minimum of six (6) years of demonstrated people management skills including training, developing, and mentoring team members including a remote environment. - Strong command of accounting, corporate finance, and forecasting. - Expertise in xP&A/CPM tools such as Adaptive Insights; advanced Excel skills; familiarity with CRM and ERP tools. - Experience working closely with investors in private equity-backed organizations, including supporting due diligence for debt and equity financing and M&A activity. - Exceptional communication skills, with the ability to translate complex financial information to non-financial stakeholders. - Proven ability to lead cross-functional initiatives and drive results in a remote-first environment. - Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes in large organizations. - Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. - Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. - Strong analytical, planning, and budgeting skills. - Excellent verbal and written communication, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Preferred: - Exposure to SaaS, telecom, or healthcare tech industries. Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment: 100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, which may include overnight and out-of-state trips. Compensation: $170,000 to $190,000/yr plus 15% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Release Manager will oversee the planning, coordination, and deployment of software releases for our advanced telephony solutions and IoT device ecosystem. The role will work closely with cross-functional teams, including engineering, quality assurance, product management, and operations, to ensure seamless delivery of high-quality software that meets customer expectations and organizational objectives. This is a Remote/Work from Home position reporting to the Director of Quality Assurance & Release Management. What you will do: - Develop and manage detailed release plans, timelines, and schedules, ensuring alignment with project milestones and business priorities. - Coordinate release readiness reviews, including risk assessments and stakeholder sign-offs. - Act as the central point of communication for release-related activities across engineering, QA, and product teams. - Provide regular status updates to stakeholders, including the leadership team, on release progress and risks. - Define, document, and continuously improve release management processes, including CI/CD pipeline integration, version control, and rollback strategies. - Maintain a comprehensive release calendar to provide visibility into the release schedule and dependencies. - Lead deployment activities, ensuring minimal disruption to live environments while adhering to downtime and SLA commitments. - Monitor release performance and address post-release issues in collaboration with support teams. - Collaborate with QA teams to ensure all deliverables meet quality standards, including ASR and ACD functionalities for telephony and IoT platforms. - Ensure compliance with security, regulatory, and organizational policies throughout the release cycle. - Oversee the configuration and maintenance of tools used for release management, such as Jenkins, Git, AWS deployment tools, and monitoring systems. - Manage test and staging environments, ensuring parity with production systems for accurate release validation. Qualifications: - Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred. - 7+ years of experience in release management, quality assurance, or related roles in IoT, or software development industry. - Experience in working with Agile and DevOps principles - Knowledge of Continuous Integration/Continuous Delivery (CI/CD) pipelines and release automation. - Project management experience with the ability to handle multiple releases simultaneously. - Exceptional communication and interpersonal skills to work with technical and non-technical stakeholders. - IoT device ecosystems knowledge preferred. - Familiarity with regulatory requirements preferred - Certification in Agile (e.g., SAFe, CSM) or DevOps is a plus. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time:    - Sitting, standing and walking (95-100%)     - Keyboarding (70-90%)     - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)   Work Environment: 100% Remote: Work environment is at home.  Compensation: $103,500 to $120,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: To develop and enhance automated testing frameworks for mobile and IoT platforms, incorporating AI technologies and advanced analytical methods. This role requires a blend of technical expertise in mobile and IoT automation and a strong capability in AI-driven solutions, demanding exceptional critical thinking to address complex challenges and innovate testing processes. This is a Remote/Work from Home position reporting to Director of Quality Assurance & Release Management. What you will do: - Automated Testing - Design and execute AI-enhanced automated tests based on business requirements that are executable in a CI/CD pipeline. - Responsible for the development of automated tests that utilize AI to proactively detect and resolve issues, providing a reliable metric of platform risk and coverage. - Reduce manual testing efforts through intelligent automation. - Develop and maintain detailed technical reports for developers and high-level reports for business stakeholders. - QA Architecture - Contribute to AI-based testing frameworks that adapt to technological advancements and evolving business needs. - Document solutions and strategies to integrate AI into the testing processes. - Partner with Senior testers to contribute to design a scalable and self-adapting testing framework that incorporates AI to enhance platform capabilities. - Assist in development of self-healing mechanisms within the testing framework to minimize disruptions and support business growth. - Research & Development (R&D) - Stay updated with AI advancements and assess their potential impact on automated testing. - Test and analyze new technologies, employing critical thinking to determine their feasibility and integration into existing systems. - Continuous innovation in testing strategies, focusing on the integration of the latest AI technologies. Qualifications: - Bachelors degree or equivalent - 2+ years of software development experience. - Experience in Java, Python or equivalent. - Experience with mobile test automation tools like Appium. - Strong foundation in AI and machine learning applications in testing. - Expertise in automated test framework architecture, particularly in cloud-based and AI-driven environments. - Advanced problem-solving skills and the ability to critically evaluate technological integrations. - In-depth knowledge of current and emerging AI technologies and their applications in the industry. - Exceptional analytical and problem-solving skills. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight travel. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time:  - Sitting, standing and walking (95-100%)   - Keyboarding (70-90%)   - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)  Work Environment: 100% Remote: Work environment is at home. Compensation: $90,000 to $100,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. What This Role Does: - Oversee the day-to-day operation and maintenance of Salesforce. - Develops, implements and manages Salesforce configurations, customizations, and workflows. - Identifies opportunities for automation and process improvements within Salesforce. - Partners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoots and resolves any integration issues to maintain the integrity of our business processes. - Provides technical support and troubleshoots issues for Salesforce users across departments. - Develops and delivers training materials and sessions to enhance user adoption and proficiency. - Partners with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitors system performance and recommends improvements for scalability. - Maintains compliance with company policies, industry regulations, and data security best practices. - Partners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Acts as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partners with IT Operations and development teams to escalate and resolve system issues efficiently. - Conducts QA testing for new tools and applications, ensuring they meet established standards and requirements. - Leads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provides detailed feedback to the development teams on any identified issues during testing. - Works on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. - Performs all other duties as assigned. What You Will Bring: - A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered. - A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required. - Salesforce Administrator Certification (ADM-201) is required. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Excellent verbal and written communication, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Willingness and ability to work flexible hours as needed. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).  Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose and undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment: 100% Remote: Work environment is at home. Compensation: $85,000/yr to $95,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Who we are: Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. Position Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. This is a Remote/Work from Home position reporting to the Business Systems Manager. What you will do: - Oversee the day-to-day operation and maintenance of Salesforce. - Develop, implement and manage Salesforce configurations, customizations, and workflows. - Identify opportunities for automation and process improvements within Salesforce. - Work closely with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoot and resolve any integration issues to maintain the integrity of our business processes. - Administer and optimize the call center platform RingCentral to enhance communication efficiency. - Provide technical support and troubleshoot issues for Salesforce users across departments. - Develop and deliver training materials and sessions to enhance user adoption and proficiency. - Work with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitor system performance and recommend improvements for scalability. - Maintain compliance with company policies, industry regulations, and data security best practices. - Partner with Business Operations analyst to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Act as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partner with IT Operations and development teams to escalate and resolve system issues efficiently. - Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements. - Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provide detailed feedback to the development teams on any identified issues during testing. - Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Talented individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Qualifications: - Minimum 5 years' experience as a Salesforce Administrator. - Salesforce Administrator Certification (ADM-201) required - Proven experience as a Business Systems Administrator or similar role. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Excellent verbal and written communication skills, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.   - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)  Physical Demands: Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)    Work Environment: - 100% Remote:  Work environment is at home. Compensation: $85,000 to $93,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.