• Collaborate closely with stakeholders to understand business requirements and design comprehensive test cases. • Conduct functional and regression testing to identify and address potential issues. • Track and register defects, collaborating with the development team to ensure timely resolution (defect lifecycle). • Retest applications after bug fixes to confirm effective resolution. • Provide daily status updates to team leaders and project stakeholders. • Communicate effectively with both technical and non-technical stakeholders.

Lead business analysis and solution design by translating mission needs into user stories, manage release lifecycles and deployment documentation, and provide operational support to ensure compliance and system health in a complex environment.

• Actionable Quality Insights: Conduct daily, in-depth audits of resident interactions to ensure service excellence across all brands (Package Delivery, Storage, Market and Valet Trash). • Gap Analysis & Strategy: Proactively identify systemic knowledge gaps and process friction, translating them into targeted development initiatives for our agents. • Performance Tracking & Reporting: Maintain and evolve reporting that visualizes individual agent growth and overall team health. • Dynamic Rating Systems: Partner with leadership to design and implement data-driven performance metrics that reflect a modern, resident-centric experience. • Stakeholder Collaboration: Represent the "Voice of the Resident" in syncs with internal leadership, BPO partners, and Product stakeholders to align quality with company goals. • Strategic Presentations: Create and deliver compelling reports that link agent performance data to broader business trends, learning opportunities, and product enhancements. • Special Projects: Act as a subject matter expert on cross-functional initiatives aimed at scaling our support operations and reducing resident friction. • Remote Workspace: We require a dedicated, distraction-free workspace that allows for uninterrupted "deep work" and clear communication during stakeholder syncs. • Technical Readiness: High-speed, reliable internet capable of supporting seamless video conferencing and high-volume data analysis.

Role Description The Quality Assurance Testers play critical roles in protecting Sarnova’s operational reliability and customer trust. By preventing defects before they reach production, these roles reduce rework and downtime, accelerate delivery cycles, and safeguard data integrity across mission‑critical systems. The Quality Assurance Testers ensure Sarnova’s applications, web platforms, and integrations meet defined business and technical requirements, with a strong focus on reliability, performance, security, and user experience. You will: - Design and execute manual and automated test plans for web and API applications. - Validate functionality, collaborate with developers and product teams, and help maintain quality standards across the software development lifecycle. - Translate business and technical requirements into clear test plans, test cases, and acceptance criteria. - Success translates into measurable business outcomes—fewer escaped defects, faster issue resolution, higher user adoption, and smoother releases. Qualifications - Bachelor’s Degree in Computer Science or similar field required. - 2–4 years of QA experience in software/application testing within IT or product teams. - Hands-on experience authoring and executing test plans, test cases, and defect reports. - Exposure to Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps). - Experience with API testing (e.g., Postman, REST/JSON), basic SQL for data validation, and browser/dev tools for UI validation. - Experience testing of physical IoT products preferred. - Familiarity with test management tools (e.g., Zephyr, Xray, TestRail, Azure Test Plans). - Strong analytical, documentation, and communication skills; ability to partner across functions. - Experience in healthcare, medical distribution, or regulated environments preferred but not required. Requirements - Execute manual and automated web application test suites; document results, defects, and remediation steps with clarity and completeness. - Identify, triage, and track defects; collaborate with developers and product owners to reproduce issues, set severity/priority, and verify fixes. - Build and maintain basic automated test scripts/frameworks for web UI regression and API testing; recommend automation candidates based on ROI. - Prepare test data; validate environment readiness; support configuration and release validation across dev/test/stage/production. - Participate in sprint planning, backlog grooming, and daily stand-ups; advocate for testability, quality gates, and risk-based testing. - Maintain test artifacts, traceability matrices, and release notes; contribute to QA standards and SOPs. - Track and report key quality indicators (defect density, escaped defects, test coverage, cycle time); recommend improvements. - Coordinate user acceptance testing with business stakeholders; capture feedback and ensure sign-off criteria are met. - Validate adherence to security, data privacy, and compliance requirements (e.g., HIPAA-adjacent considerations where applicable). Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.