Fetch 📦

• Receive and document client escalations through various communication channels (phone, email, chat). • Investigate and assess the nature and severity of each escalation. • Collaborate with team members and relevant departments to gather necessary information to resolve the issue. • Work closely with clients to understand their concerns and expectations in order to reach a resolution. • Identify and implement appropriate solutions or escalate complex issues to higher-level support or management as needed. • Ensure timely resolution of client escalations while maintaining a high level of professionalism and courtesy. • Keep clients informed about the progress of their escalations and expected resolution timelines. • Provide clear and concise updates, ensuring clients feel heard and valued throughout the process. • Act as a point of contact for clients, answering questions and addressing additional inquiries. • Proactively identify opportunities to improve client satisfaction and loyalty. • Provide feedback and suggestions to the management team for process improvements and service enhancements.

Role Description The next step in evolving our shopper journey will be hiring an experienced, detail-oriented Manager, Revenue Accounting for our growing Accounting team. In this role, you will have the opportunity to partner cross-functionally across FinOps, FP&A, GTM, Sales, and Data teams. You will lead our team of Sr. Revenue Accountants, while owning the revenue month-end close process. You will be the go-to person for technical revenue accounting matters, ensuring revenue recognition in compliance with ASC 606, fostering strong relationships and advising business partners across the organization, and helping to grow and develop the revenue accounting function at Fetch. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Analyze and interpret complex contracts to determine appropriate revenue recognition treatment in accordance with ASC 606. - Oversee the daily operational revenue transactions and processes and monthly financial statements for internal review. - Assist in the preparation of monthly, quarterly, and annual financial reports and key KPI analysis. - Develop, maintain, and document internal controls and develop new controls as the Company continues to expand and evolve. - Develop analyses and reporting surrounding Fetch’s rewards points. - Partner with Sales, Legal, and GTM teams to proactively review new contract negotiations and determine revenue recognition impact. - Prepare journal entries and account reconciliations for all revenue-based accounts. - Participate in interactions with external auditors related to revenue-based accounts. - Assist in researching and documenting various accounting topics. - Perform hands-on monthly processes per accounting’s close schedule. - Collaborate with FP&A on budget vs. actuals to ensure accurate revenue forecasting and reporting, providing insights and recommendations based on revenue trends. - Manage commission accruals and calculations, ensuring accuracy and compliance with company policies and accounting standards. - Participate in special projects and initiatives as needed, including system upgrades and process improvements. Qualifications - 8+ years of progressive accounting experience. - 5+ years of operational accounting experience within a high-growth environment, preferably in pre-IPO companies. - 4+ years of leadership experience. - A background in Big 4 audit and startup environments. - Strong understanding of revenue recognition principles, exceptional analytical skills, ability to handle large volumes of data, and the ability to work effectively in a fast-paced, dynamic environment with strong teamwork skills. - Experience with the Order-to-Cash (O2C) process. - CPA certification and in-depth understanding of ASC 606 revenue recognition standards. - Experience with NetSuite, including the Advanced Revenue Management (ARM) module, and Salesforce, with a strong understanding of how these systems integrate with revenue recognition processes. - Demonstrated ability to excel in dynamic environments, adeptly managing multiple tasks, priorities, and deadlines. - A self-starter with a history of identifying and implementing process improvements to enhance accuracy and timeliness of close. - Strong collaboration skills to work effectively with Finance Data, Billing Operations, Deal Desk, and Product teams, to maintain revenue recognition systems to ensure GAAP and SOX compliance. - Solid business acumen and the ability to analyze information from internal and cross-functional teams to assess the need for and execution of manual and/or systematic accounting entries. - Advanced analytical and Data skills, has experience working with large volumes of accounting data, and can investigate revenue discrepancies and drive systemic improvements. - Quick to adapt to new systems and processes, contributing to the continuous improvement and development of a world-class Accounting organization. - Strong written and verbal communication skills. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $138,000 - $163,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description As a Data Analyst on the User Analytics & Insights team, you will help cross-functional teams make better decisions through data. This role will support one of two business areas: Marketing or Apps. In either area, you will partner with Product, Marketing, Growth, Engineering, Data, and Business teams to understand user behavior, measure performance, support experimentation, and create reporting that helps teams track progress against key goals. This role is ideal for someone who is highly analytical, comfortable working with large datasets, and able to turn business questions into clear analysis, dashboards, and recommendations. You will be responsible for: - Building and maintaining self-service reporting - Creating user segments - Supporting experiment setup and analysis - Helping stakeholders understand what is happening, why it is happening, and what actions to take next This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 2+ years of experience in analytics, data analysis, product analytics, marketing analytics, business analytics, or a related field - Strong proficiency in SQL for data manipulation, analysis, validation, and reporting - Experience building dashboards and visualizations in tools such as Hex, Tableau, Looker, Grafana, Mode, or similar platforms - Working knowledge of A/B testing concepts, including hypothesis creation, metric selection, sample sizing, segmentation, and result interpretation - Experience creating user segments, cohorts, or audience groups for analysis, experimentation, reporting, or targeting - Ability to analyze funnels, retention, engagement, conversion, campaign performance, app behavior, or other user/business metrics - Strong attention to detail and ability to identify data quality issues - Strong communication skills, with the ability to explain findings clearly to both technical and non-technical audiences - Ability to manage routine analytical requests independently while escalating ambiguity, blockers, or trade-offs with clear context - Comfort working in a fast-paced environment with evolving priorities and imperfect data Requirements - Experience with dbt or analytics engineering workflows - Experience using Git/GitHub for version control, collaboration, or code review - Experience with Python for data analysis, automation, visualization, or statistical analysis - Familiarity with martech, lifecycle marketing, campaign platforms, CDPs, attribution, or audience activation tools - Familiarity with app analytics, event-based tracking, product instrumentation, feature adoption analysis, or app engagement metrics - Experience partnering with Product, Marketing, Growth, or Engineering teams - Comfort using Google Sheets for collaboration and lightweight analysis Benefits At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $92,331-$108,625. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description At Fetch, we're building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission — ensuring our AI models, automations, and LLM-powered workflows deliver quality, reliability, and measurable business impact. As a Project Manager, AI Operations, you'll own complex projects and defined programs that support Fetch's AI and automation initiatives. You'll translate business objectives into operational plans, coordinate execution across teams, proactively manage risks and dependencies, and drive measurable outcomes within your area of responsibility. You'll partner closely with stakeholders across AI Operations, Fetch Labs, Sales, Implementation, GTM, and SMaC (Scan, Match & Catalog) to ensure work remains aligned, scalable, and effective. This role is ideal for someone who excels at bringing structure to complex initiatives, improving operational processes, and driving results in fast-moving environments. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities - Own complex projects and programs: - Lead large-scale projects and defined programs across Fetch's AI and automation initiatives from planning through execution, ensuring deliverables, timelines, and success metrics are achieved. - Translate business goals into execution plans: - Convert established business priorities into actionable project plans, milestones, workflows, and operating processes. - Drive AI evaluation programs: - Shape and sequence a portfolio of evaluation work, setting priorities across projects and grounding program plans in a real understanding of the eval lifecycle. - Set the bar for AI-native ways of working: - Use AI and automation tools natively, and define how the team applies them to plan, coordinate, and communicate at program scale. - Drive cross-functional execution: - Coordinate stakeholders across multiple teams, manage dependencies, and ensure work progresses efficiently toward shared objectives. - Manage risk and remove obstacles: - Identify project and program risks, anticipate where evaluation efforts will strain on capacity, dependencies, or methodology maturity, and resolve issues before they affect delivery, quality, or outcomes. - Improve operational effectiveness and consistency: - Design and implement workflow improvements, SOPs, documentation, templates, and tracking mechanisms that make execution more efficient, scalable, and repeatable. - Use data to guide decisions: - Define and track project metrics, evaluate outcomes, and use insights to recommend improvements and inform execution decisions. - Partner on AI-enabled solutions: - Work with Automation Specialists, AI Operations leaders, and technical teams to identify opportunities where automation and AI can improve operational performance. - Share expertise and support team development: - Serve as a resource for Project Coordinators and Senior Project Coordinators by sharing knowledge, providing guidance, and reinforcing operational best practices. Qualifications - 4+ years of experience with a strong working understanding of how LLMs, evaluations, and AI systems function across a portfolio, enough to drive program strategy and navigate ambiguity independently. - Native, day-to-day use of AI and automation tools (e.g., ChatGPT, Claude, or similar platforms), and the ability to raise the team's fluency around them. - Experience managing complex projects, programs, or operational initiatives with multiple stakeholders and dependencies. - Ability to navigate ambiguity, solve operational challenges, and make sound decisions independently. - Proven track record of managing timelines, risks, priorities, and deliverables across cross-functional teams. - Strong written and verbal communication skills with the ability to effectively partner across teams. - Proficiency with project management, reporting, and collaboration tools (e.g., Asana, Airtable, or similar platforms). Preferred Requirements - Experience in AI, automation, technology, or operations-focused environments. - Experience designing or improving workflows, processes, or operational systems. - Experience partnering with technical teams, engineers, data scientists, or automation specialists. - Project management certification (CAPM, PMP, Agile, Scrum, or equivalent). Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$86,000 - $100,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description Fetch is looking for a Creative Activation Manager, Partner to bring our most innovative custom partner programs to life. This role sits within The Rewards Lab (TRL)—where brands go to unlock the next big ideas in engagement, loyalty, and commerce. As the Creative Activation Manager for bespoke partner programs, you'll own the execution and delivery of custom campaigns from commercial handoff through launch, ensuring every program is creatively compelling, operationally excellent, scalable, and delivers on the promise sold to our partners. This role blends creative production, cross-functional program leadership, and operational rigor to transform ambitious ideas into best-in-class partner experiences. You'll lead activation across Sales, GTM, Product, Creative, Marketing, Fetch Creator Club, agencies, and external partners, independently driving complex programs and continuously improving how TRL delivers custom campaigns at scale. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 5+ years of experience in creative program management, production, or project management supporting a revenue-driving advertising, partnerships, or go-to-market organization. - Proven experience leading complex programs or campaigns end-to-end, ideally involving both pre-sale strategy and post-sale execution. - Strong communication, presentation, and stakeholder management skills; comfortable building decks, shaping partner-facing narratives, leading partner discussions, and aligning cross-functional teams. - Experience leading multi-channel campaign activation across product, creator, social, email, push, and other digital marketing channels. - Thrives in a fast-paced, high-growth environment and enjoys building new processes, creating structure from ambiguity, and continuously improving how teams work. Requirements - Own end-to-end activation of bespoke partner programs, coordinating partners across Sales, GTM, TRL Creative Strategy, Product, Marketing, and Fetch Creator Club from commercial handoff through launch. - Serve as the creative activation manager for advertising partners, resolving issues without escalation while ensuring every program is delivered with excellence and aligned to partner commitments. - Proactively identify execution risks and drive cross-functional alignment to keep complex partner programs moving forward. - Acts as a trusted partner to cross-functional stakeholders, leading execution timelines and communication across multiple concurrent campaigns and programs. - Partner with the Fetch Creator Club team to activate creator-led commercial campaigns and integrate creator workstreams into broader partner programs. - Build and maintain scalable activation playbooks, templates, and workflows that improve consistency across programs and support long-term execution. - Evaluate activation feasibility for custom partner campaigns or programs and translate sold concepts into executable activation plans. - Align activation requirements, production needs, and delivery plans with partner objectives while ensuring alignment to strategy and brand standards. - Lead activation intake and requirements gathering across Sales, GTM, Product, Creative Strategy, and TRL to establish clear ownership before execution begins. - Define activation scope, milestones, and timelines that support successful campaign delivery and clear cross-functional ownership. - Build cross-functional alignment before launch to reduce downstream execution challenges and improve delivery readiness. - Manage timelines, deliverables, creative quality assurance, and cross-functional execution to ensure every campaign is delivered on time and as sold. - Lead cross-functional execution with internal creative teams, Fetch Creator Club, external studios, and production partners to bring custom programs to life with quality and consistency. - Evaluate campaign execution, capture key learnings, and use campaign performance, audience insights, and experimentation to improve future partner activations. Benefits - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. - The base salary range for this position is [$117,000 - $137,000]. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description Fetch's vision is to become a daily rewards platform for 1 in 10 Americans, and we're seeking a self-driven Staff Product Manager – Referral Growth to lead the vision, strategy, and roadmap for building Fetch's referral growth engine—creating delightful, scalable referral experiences that generate durable network effects and accelerate progress toward our North Star metric of Monthly Active Users (MAU). You'll reimagine referrals as more than a one-time acquisition channel by building loops directly into the user experience, creating products that make sharing Fetch rewarding, habitual, and embedded throughout the customer journey. This role will own the end-to-end referral lifecycle—from invitation and conversion through onboarding, activation, re-engagement, and long-term advocacy. You'll build the systems, incentives, experimentation framework, and product capabilities that power Fetch's referral growth engine, while surfacing features that turn satisfied users into advocates, advocates into ambassadors, and ambassadors into a self-sustaining community that fuels Fetch's long-term growth. Working across Product, Engineering, Design, Data Science, Marketing, Consumer Insights, User Research, and Lifecycle Marketing, you'll identify opportunities where social behaviors, AI-powered personalization, and community experiences can amplify organic growth. Success in this role requires a deep understanding of consumer psychology, incentive design, behavioral economics and growth loops to create experiences that compound over time. At Fetch, we believe that earning rewards should be fun, playful, and add value to our users' lives every day. We're looking for a product leader who shares this mindset—someone who can transform referrals into engaging, community-driven experiences that feel natural, rewarding, and exciting while helping millions of users discover Fetch through the people they trust most. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 5+ years of product management experience, including meaningful experience building consumer growth, referral, marketplace, social, or network-effect products. - Proven track record designing, launching, measuring, and scaling referral programs, viral loops, user advocacy systems, or consumer growth products that drive measurable business outcomes. - Deep understanding of growth loops, behavioral economics, incentive design, lifecycle marketing, experimentation frameworks, funnel optimization, and retention models. - Experience leveraging AI-driven products, personalization, or data science to create more intelligent and effective consumer experiences. - Strong analytical fluency, with the ability to interpret user behavior, define success metrics, evaluate tradeoffs, and make data-informed decisions through experimentation. - Demonstrated success leading complex cross-functional initiatives and aligning diverse teams around a clear product strategy. - Excellent communication, stakeholder management, and influencing skills, including experience partnering with senior leadership. - Strong product judgment, balancing user needs, business goals, technical constraints, and speed of execution. - Comfort operating in ambiguity, creating structure where none exists, and defining new product spaces. - Demonstrated ability to lead through influence, raise the bar for product quality, and mentor or guide other product managers. - Strong ownership mindset with a bias for action and a willingness to dive into the details to deliver exceptional user experiences. Requirements - Set the vision, strategy, and roadmap for building Fetch's referral growth engine, defining priorities, success metrics, and OKRs that align with company growth goals and our North Star of MAU. - Design referral loops and sharing experiences that create compounding network effects across acquisition, activation, engagement, and retention. - Own the end-to-end referral lifecycle engine, including invitations, rewards, onboarding, activation, advocacy, re-engagement, and lifecycle optimization. - Build the product capabilities, incentive systems, and experimentation framework that enable Fetch's referral growth engine to scale efficiently over time. - Leverage AI and machine learning to personalize referral experiences, optimize incentive structures, and unlock new opportunities for organic growth. - Lead complex cross-functional initiatives across Product, Engineering, Design, Data Science, Marketing, Lifecycle Marketing, Research, and business teams, creating alignment through clear communication of strategy, progress, and measurable outcomes. - Serve as the product leader for referral growth metrics, using qualitative insights, behavioral data, experimentation, and product intuition to identify and prioritize high-impact growth opportunities. - Develop and execute an experimentation strategy around referral incentives, sharing mechanics, social proof, AI-driven personalization, lifecycle messaging, and community engagement. - Partner closely with Lifecycle Marketing to orchestrate personalized referral journeys across owned channels and maximize referral conversion, activation, and long-term retention. - Define and monitor key referral health metrics, including invite rate, referral conversion, viral coefficient, referral activation, retention of referred users, cost per referred acquisition, and overall contribution to MAU growth. - Maintain a deep understanding of Fetch users, consumer behavior, partner dynamics, competitive referral programs, emerging AI capabilities, and industry growth trends. - Take ownership of outcomes, proactively remove roadblocks, and operate with a high degree of accountability in a fast-paced environment.

Role Description The Fetch Product Design team is responsible for the entirety of design within the Fetch app from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without. Fetch is looking for experienced Directors to join our Product Design team. You will be working within a focused, balanced team; it is your responsibility to lead efforts that measurably improve people’s lives. You will lead our team’s culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your Collective and across the organization. Product designers at Fetch must be: - Risk-takers: You’ve got ample room to fail and no time to play it safe. - Endlessly curious: You never hesitate to ask “why” and tirelessly seek out innovative solutions. - Expert collaborators: You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers. - UI craftspeople: A background in visual design is not required but a well-practiced eye for detail & aesthetics absolutely is. You (and your team’s) shipped, mobile app work needs to knock our socks off. - Radically scrappy: You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done! - Team-players: Our secret sauce is our team dynamic; we don’t have time for egos. This is a full-time role that can be held from one of our US offices or remotely in the United States. By month 3 you will be: - Managing 2+ direct reports inside your Collective (a group of multi-disciplinary teams focused on the same problem space) and coach them in: - Design strategy and continuous discovery - World-class UI design - Strategic, user-centered research & usability testing - Acquainted with the existing roadmap and vision - Learning our design process by contributing as an individual designer - Owning the team’s design roadmap; aligning to product area goals and beginning to shape near-term priorities By month 6 you will be: - Driving the design vision and strategy of your collective in collaboration with Product, Engineering, and Research - Contributing to a long-term vision (6+ months) for your collective - Resolving team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems - Holding team members accountable for delivery quality—addressing performance gaps early and directly - Identifying and addressing team health risks—burnout, unclear ownership, and misalignment—before they compound - Maintaining trust under delivery pressure by surfacing and resolving disagreements early and directly By year 1 you will be: - Maintaining a high-functioning design practice for your Collective - Influencing cross-functional partners on scope, priorities, and tradeoffs—pushing back clearly when work is misaligned - Proactively managing dependencies and sequencing—ensuring stakeholders understand priorities, tradeoffs, and timelines - Leading small cross-team efforts with defined scope and clear ownership - Improving team-level processes—clearer requirements, better prioritization, stronger communication - Coaching designers across many collectives Qualifications - Player-coach leadership experience - 3+ years of people management experience for Product Design team(s) or organization(s) - Must have been for a consumer product at some point - 8+ years of relevant experience, consumer, mobile app design experience required - Exceptional eye for detail - Experience with Figma - Experience coaching designers on building research into their practice - Experience partnering with animators and illustrators - Bonus if you have experience working with Rive - Technical acumen and experience designing for complex problems and tools - Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment

Role Description Fetch is looking for a Senior Graphic Designer to help bring our brand to life across campaigns, product launches, partnerships, and everyday customer touch points. In this role, you'll lead creative development for high-visibility initiatives, partnering with strategists, copywriters, marketers, and designers to create work that is visually compelling, strategically grounded, and built to perform. You'll play a key role in elevating creative quality across the Brand Experience team, contributing strong design craft, thoughtful problem-solving, and a collaborative approach to bringing ideas to life. This is a full-time role that can be held from one of our US offices or remotely in the United States. Responsibilities - Lead creative development for integrated marketing campaigns, product launches, partnerships, and brand initiatives. - Translate briefs, insights, and creative concepts into polished executions across the app, CRM, paid media, lifecycle, web, and emerging channels. - Develop visual systems, campaign toolkits, and scalable design frameworks that improve creative consistency, efficiency, and effectiveness across channels. - Drive alignment across cross-functional partners, proactively navigating feedback, tradeoffs, and competing priorities to deliver cohesive creative solutions. - Present work with clear rationale and incorporate feedback thoughtfully throughout the creative process. - Maintain a high bar for craft, consistency, and brand expression across all deliverables. - Help improve team workflows, creative processes, and design standards. - Mentor junior designers through feedback, project guidance, and creative coaching, helping elevate overall team capability and design quality. - Use performance insights, campaign results, and customer feedback to inform creative decisions and continuously improve effectiveness across initiatives. Qualifications - 5–8 years of experience in brand, digital, or integrated marketing design. - A portfolio demonstrating strong visual craft, conceptual thinking, and campaign development across multiple channels. - Expertise in Figma and Adobe Creative Suite. - Strong understanding of typography, composition, visual storytelling, and brand systems. - Experience leading projects from concept through execution with minimal oversight. - Translate ambiguous business needs, marketing objectives, and customer insights into clear creative approaches and execution plans. - Strong communication and presentation skills. Preferred Requirements - Motion design experience. - Video editing or art direction experience. - Familiarity with AI-assisted creative workflows and emerging design tools. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$103,000 - $122,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description Fetch is looking for a Senior Data Engineer to join a cross-functional product team, working closely with machine learning engineers, backend engineers, and product managers to build robust data infrastructure that powers Fetch’s recommendation and audience targeting systems. In this role, you will take ownership of critical data infrastructure components, including: - Data transformation pipelines - Real-time event ingestion systems - Data contracts that ensure reliability across our platforms Your work will enable downstream services and applications to access high-quality, low-latency data at scale, processing terabytes of data daily. This position requires deep technical expertise in building scalable, reliable data systems, along with strong collaboration skills to translate cross-functional requirements into durable and well-designed solutions. Role Responsibilities - Design, build, and operate scalable data pipelines using batch and real-time processing technologies such as Apache Spark, Kafka, Flink, or managed cloud streaming services to process terabytes of data daily. - Build data infrastructure that ingests real-time events and stores them efficiently across databases, data warehouses, and data lakes within AWS. - Establish and enforce data contracts with backend engineering teams by implementing schema management, data quality checks, and monitoring to ensure pipeline reliability. - Make data accessible and consumable for operational services, analytics platforms, and data-intensive product features, balancing latency, freshness, and accuracy requirements. - Collaborate closely with backend engineers, machine learning engineers, and product partners to understand data access patterns, system constraints, and quality expectations. - Take ownership of significant portions of the data platform architecture, driving design decisions and technical prioritization. - Develop tools, frameworks, and recommended patterns that enable rapid development of data products and consistent pipeline deployments. - Mentor engineers on data engineering best practices and raise the overall quality bar across the organization. - Stay current with emerging technologies in data processing and infrastructure, evaluating their applicability and impact on Fetch systems. Recommendation Systems Team In this role, you will focus on building data infrastructure that powers Fetch’s recommendation systems. You will partner closely with machine learning engineers to design and implement the platforms and pipelines that enable personalized recommendations at scale. Key areas of focus include: - Building and maintaining feature store infrastructure to support efficient feature development, discovery, and reuse across recommendation models. - Designing and operating low-latency feature serving systems that power real-time recommendation APIs for both training and inference workloads. - Implementing monitoring and quality checks to ensure feature freshness, accuracy, and consistency. - Collaborating with ML engineers to understand feature access patterns, model requirements, and latency and throughput needs. Qualifications - 6+ years of professional experience in data engineering, building and operating production data systems at scale. - Proven experience designing, building, and maintaining scalable batch and real-time data pipelines capable of processing terabytes of data daily. - Hands-on experience with modern data processing frameworks such as Apache Spark, Kafka, Flink, Open Table Formats, and modern OLAP databases. - Strong foundation in data architecture principles, including data modeling, schema design, and tradeoffs between latency, reliability, and cost. - Proficiency in at least one modern programming language such as Go, Python, Java, or Rust, along with strong SQL skills. - Experience with Infrastructure as Code tools such as Terraform or CloudFormation in a production environment. - Familiarity with CI/CD processes and modern software development lifecycle practices, with an emphasis on shipping incrementally and improving systems over time. - Experience implementing data quality controls, including validation, monitoring, and anomaly detection. - Ability to take ownership of projects with guidance, driving designs from initial architecture through implementation and adoption. - Comfort presenting technical designs, participating in peer reviews, and constructively challenging decisions. - Strong collaboration skills with experience working closely with software engineers, machine learning engineers, data analysts, and product partners. - Undergraduate or graduate degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $149,523 - $206,578. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

• Regularly engage communities and ownership-group leadership to gauge sentiment, surface emerging needs, and keep the account aligned to a documented success plan. • Score customer health against established guidelines to proactively flag risk and surface growth opportunities. • Identify and mitigate recurring issues experienced by clients. To do this, you will have direct access to all communication channels needed to ensure problem areas are identified and triaged. • Build relationships beyond day-to-day site contacts by identifying and nurturing champions and engaging executive decision-makers across the ownership group. • Act as the voice of the customer—gathering feedback and partnering with Product, Support, and Marketing to shape the roadmap. • Own retention and net revenue retention (NRR) targets for your book of business. • Work closely with Sales on expansion strategy and with Support and Operations to ensure a seamless client experience. • Lead strategic business reviews that report on ROI and account health, and provide regular reporting on satisfaction levels and identified opportunities for growth or improvement.