Role Description The Cash Posting Representative plays a critical role in Digitech’s revenue cycle operations by accurately posting, allocating, and reconciling payments received from Medicare, Medicaid, commercial insurance carriers, and patients. This position ensures that all incoming payments are correctly recorded and that client accounts remain balanced and up to date. The ideal candidate is detail-oriented, highly organized, and committed to maintaining precision in a fast-paced, high-volume environment. This role reports to the Manager of the Cash Posting Department and is 100% remote. Essential Duties and Responsibilities - Receive, process, and reconcile payments from multiple sources, including electronic funds transfers (EFTs), paper checks, and credit card transactions. - Accurately post payments and adjustments to patient accounts in accordance with payer rules, internal procedures, and client-specific requirements. - Perform daily balancing of assigned client accounts, ensuring that all payments, deposits, and batch totals align with financial documents and internal records. - Reconcile transactions against bank statements and related documentation to ensure accuracy, identify discrepancies, and resolve issues promptly. - Research and resolve posting variances, missing payment details, misapplied funds, and other exceptions to support accurate account maintenance. - Maintain timely and detailed documentation of all posting activities, reconciliations, and variances in alignment with department standards. - Collaborate with team members, supervisors, and cross-functional departments, including Billing, Payment Posting, and Client Support, to resolve complex posting issues. - Support special projects such as bulk reconciliations, process improvements, or new client onboarding as assigned by the Cash Posting Manager. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Previous experience processing payments, reconciling accounts, or working in cash posting or revenue cycle roles is preferred. - Strong multitasking ability with the capacity to manage high-volume, deadline-driven work. - Demonstrated ability to work collaboratively with internal teams and external partners. - Professional, courteous, and positive demeanor when interacting with clients, teammates, and other departments. - Ability to maintain composure and accuracy under pressure or during periods of high workflow. - High computer literacy, including comfort navigating multiple systems and working with dual monitors. - Strong follow-through and commitment to accurate, timely completion of work. - Solid mathematical skills and financial accuracy; ability to identify and resolve numerical discrepancies. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Quick learner with strong attention to detail and a habit of maintaining clean, organized records. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Physical Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

QA & Training Supervisor Location: Remote Working Hours: CST About the Role On our client's behalf, we’re hiring a QA & Training Supervisor to lead their quality and performance across our Patient Concierge team. This role sits at the core of our operations — ensuring every agent interaction meets a high standard while actively developing team performance through structured coaching and training. This is not a passive QA role. You will own quality, drive improvement, and directly impact team performance. What You’ll Be Responsible For Quality Assurance & Performance Monitoring - Monitor and evaluate agent interactions to ensure alignment with client expectations and service standards - Identify performance gaps, trends, and areas for improvement across the team - Maintain consistent QA scoring and feedback processes Coaching & Agent Development - Conduct structured coaching sessions to improve agent performance and communication - Deliver clear, actionable feedback that drives measurable behavior change - Support agents in building confidence, consistency, and service quality Training Program Ownership - Design, implement, and continuously improve onboarding and training programs - Ensure new hires are fully prepared to perform at a high level from day one - Develop training materials, documentation, and structured learning paths Reporting & Performance Insights - Prepare coaching reports, QA summaries, and performance trend analysis - Track agent progress and training outcomes - Provide visibility into team performance and quality metrics Operational Ownership - Manage your QA review cycle and training calendar independently - Ensure consistency in training delivery and quality standards - Maintain structured processes and documentation across all activities What We’re Looking For Must-Haves - Proven experience in a high-volume customer service or call center environment - Strong background in QA, coaching, or training roles - Bilingual: Fluent in English and Spanish (written and verbal) - Excellent communication skills — clear, structured, and professional - Strong organizational skills and ability to manage multiple priorities - Ability to deliver feedback confidently while maintaining professionalism Ideal Candidate - Detail-oriented with a strong ear for quality and communication - Comfortable holding others accountable while supporting their growth - Proactive and self-managed — doesn’t require constant oversight - Calm under pressure and able to handle performance conversations effectively - Focused on building a high-performance, quality-driven culture Nice to Have - Previous supervisory or team leadership experience - Experience in patient services, scheduling, or healthcare-related environments - Familiarity with QA frameworks, call scoring systems, or CRM tools What Success Looks Like - Consistent improvement in agent performance and QA scores - New hires ramp quickly and meet quality expectations - Coaching sessions lead to measurable behavior change - Clear visibility into team performance through structured reporting - A strong, consistent quality culture across the team Interview Process (Short) - Initial Screening Assess communication, QA experience, and bilingual proficiency - Client Interview Deep dive into coaching approach, QA methodology, and real scenarios - Final Interview Alignment on expectations, leadership style, and role ownership

QA & Training Supervisor Location: Remote Working Hours: CST About the Role On our client's behalf, we’re hiring a QA & Training Supervisor to lead their quality and performance across our Patient Concierge team. This role sits at the core of our operations — ensuring every agent interaction meets a high standard while actively developing team performance through structured coaching and training. This is not a passive QA role. You will own quality, drive improvement, and directly impact team performance. What You’ll Be Responsible For Quality Assurance & Performance Monitoring - Monitor and evaluate agent interactions to ensure alignment with client expectations and service standards - Identify performance gaps, trends, and areas for improvement across the team - Maintain consistent QA scoring and feedback processes Coaching & Agent Development - Conduct structured coaching sessions to improve agent performance and communication - Deliver clear, actionable feedback that drives measurable behavior change - Support agents in building confidence, consistency, and service quality Training Program Ownership - Design, implement, and continuously improve onboarding and training programs - Ensure new hires are fully prepared to perform at a high level from day one - Develop training materials, documentation, and structured learning paths Reporting & Performance Insights - Prepare coaching reports, QA summaries, and performance trend analysis - Track agent progress and training outcomes - Provide visibility into team performance and quality metrics Operational Ownership - Manage your QA review cycle and training calendar independently - Ensure consistency in training delivery and quality standards - Maintain structured processes and documentation across all activities What We’re Looking For Must-Haves - Proven experience in a high-volume customer service or call center environment - Strong background in QA, coaching, or training roles - Bilingual: Fluent in English and Spanish (written and verbal) - Excellent communication skills — clear, structured, and professional - Strong organizational skills and ability to manage multiple priorities - Ability to deliver feedback confidently while maintaining professionalism Ideal Candidate - Detail-oriented with a strong ear for quality and communication - Comfortable holding others accountable while supporting their growth - Proactive and self-managed — doesn’t require constant oversight - Calm under pressure and able to handle performance conversations effectively - Focused on building a high-performance, quality-driven culture Nice to Have - Previous supervisory or team leadership experience - Experience in patient services, scheduling, or healthcare-related environments - Familiarity with QA frameworks, call scoring systems, or CRM tools What Success Looks Like - Consistent improvement in agent performance and QA scores - New hires ramp quickly and meet quality expectations - Coaching sessions lead to measurable behavior change - Clear visibility into team performance through structured reporting - A strong, consistent quality culture across the team Interview Process (Short) - Initial Screening Assess communication, QA experience, and bilingual proficiency - Client Interview Deep dive into coaching approach, QA methodology, and real scenarios - Final Interview Alignment on expectations, leadership style, and role ownership

QA & Training Supervisor Location: Remote Working Hours: CST About the Role On our client's behalf, we’re hiring a QA & Training Supervisor to lead their quality and performance across our Patient Concierge team. This role sits at the core of our operations — ensuring every agent interaction meets a high standard while actively developing team performance through structured coaching and training. This is not a passive QA role. You will own quality, drive improvement, and directly impact team performance. What You’ll Be Responsible For Quality Assurance & Performance Monitoring - Monitor and evaluate agent interactions to ensure alignment with client expectations and service standards - Identify performance gaps, trends, and areas for improvement across the team - Maintain consistent QA scoring and feedback processes Coaching & Agent Development - Conduct structured coaching sessions to improve agent performance and communication - Deliver clear, actionable feedback that drives measurable behavior change - Support agents in building confidence, consistency, and service quality Training Program Ownership - Design, implement, and continuously improve onboarding and training programs - Ensure new hires are fully prepared to perform at a high level from day one - Develop training materials, documentation, and structured learning paths Reporting & Performance Insights - Prepare coaching reports, QA summaries, and performance trend analysis - Track agent progress and training outcomes - Provide visibility into team performance and quality metrics Operational Ownership - Manage your QA review cycle and training calendar independently - Ensure consistency in training delivery and quality standards - Maintain structured processes and documentation across all activities What We’re Looking For Must-Haves - Proven experience in a high-volume customer service or call center environment - Strong background in QA, coaching, or training roles - Bilingual: Fluent in English and Spanish (written and verbal) - Excellent communication skills — clear, structured, and professional - Strong organizational skills and ability to manage multiple priorities - Ability to deliver feedback confidently while maintaining professionalism Ideal Candidate - Detail-oriented with a strong ear for quality and communication - Comfortable holding others accountable while supporting their growth - Proactive and self-managed — doesn’t require constant oversight - Calm under pressure and able to handle performance conversations effectively - Focused on building a high-performance, quality-driven culture Nice to Have - Previous supervisory or team leadership experience - Experience in patient services, scheduling, or healthcare-related environments - Familiarity with QA frameworks, call scoring systems, or CRM tools What Success Looks Like - Consistent improvement in agent performance and QA scores - New hires ramp quickly and meet quality expectations - Coaching sessions lead to measurable behavior change - Clear visibility into team performance through structured reporting - A strong, consistent quality culture across the team Interview Process (Short) - Initial Screening Assess communication, QA experience, and bilingual proficiency - Client Interview Deep dive into coaching approach, QA methodology, and real scenarios - Final Interview Alignment on expectations, leadership style, and role ownership