Lead business analysis and solution design by translating mission needs into user stories, manage release lifecycles and deployment documentation, and provide operational support to ensure compliance and system health in a complex environment.

• Actionable Quality Insights: Conduct daily, in-depth audits of resident interactions to ensure service excellence across all brands (Package Delivery, Storage, Market and Valet Trash). • Gap Analysis & Strategy: Proactively identify systemic knowledge gaps and process friction, translating them into targeted development initiatives for our agents. • Performance Tracking & Reporting: Maintain and evolve reporting that visualizes individual agent growth and overall team health. • Dynamic Rating Systems: Partner with leadership to design and implement data-driven performance metrics that reflect a modern, resident-centric experience. • Stakeholder Collaboration: Represent the "Voice of the Resident" in syncs with internal leadership, BPO partners, and Product stakeholders to align quality with company goals. • Strategic Presentations: Create and deliver compelling reports that link agent performance data to broader business trends, learning opportunities, and product enhancements. • Special Projects: Act as a subject matter expert on cross-functional initiatives aimed at scaling our support operations and reducing resident friction. • Remote Workspace: We require a dedicated, distraction-free workspace that allows for uninterrupted "deep work" and clear communication during stakeholder syncs. • Technical Readiness: High-speed, reliable internet capable of supporting seamless video conferencing and high-volume data analysis.

Role Description The Quality Assurance Testers play critical roles in protecting Sarnova’s operational reliability and customer trust. By preventing defects before they reach production, these roles reduce rework and downtime, accelerate delivery cycles, and safeguard data integrity across mission‑critical systems. The Quality Assurance Testers ensure Sarnova’s applications, web platforms, and integrations meet defined business and technical requirements, with a strong focus on reliability, performance, security, and user experience. You will: - Design and execute manual and automated test plans for web and API applications. - Validate functionality, collaborate with developers and product teams, and help maintain quality standards across the software development lifecycle. - Translate business and technical requirements into clear test plans, test cases, and acceptance criteria. - Success translates into measurable business outcomes—fewer escaped defects, faster issue resolution, higher user adoption, and smoother releases. Qualifications - Bachelor’s Degree in Computer Science or similar field required. - 2–4 years of QA experience in software/application testing within IT or product teams. - Hands-on experience authoring and executing test plans, test cases, and defect reports. - Exposure to Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps). - Experience with API testing (e.g., Postman, REST/JSON), basic SQL for data validation, and browser/dev tools for UI validation. - Experience testing of physical IoT products preferred. - Familiarity with test management tools (e.g., Zephyr, Xray, TestRail, Azure Test Plans). - Strong analytical, documentation, and communication skills; ability to partner across functions. - Experience in healthcare, medical distribution, or regulated environments preferred but not required. Requirements - Execute manual and automated web application test suites; document results, defects, and remediation steps with clarity and completeness. - Identify, triage, and track defects; collaborate with developers and product owners to reproduce issues, set severity/priority, and verify fixes. - Build and maintain basic automated test scripts/frameworks for web UI regression and API testing; recommend automation candidates based on ROI. - Prepare test data; validate environment readiness; support configuration and release validation across dev/test/stage/production. - Participate in sprint planning, backlog grooming, and daily stand-ups; advocate for testability, quality gates, and risk-based testing. - Maintain test artifacts, traceability matrices, and release notes; contribute to QA standards and SOPs. - Track and report key quality indicators (defect density, escaped defects, test coverage, cycle time); recommend improvements. - Coordinate user acceptance testing with business stakeholders; capture feedback and ensure sign-off criteria are met. - Validate adherence to security, data privacy, and compliance requirements (e.g., HIPAA-adjacent considerations where applicable). Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description The Cash Posting Representative plays a critical role in Digitech’s revenue cycle operations by accurately posting, allocating, and reconciling payments received from Medicare, Medicaid, commercial insurance carriers, and patients. This position ensures that all incoming payments are correctly recorded and that client accounts remain balanced and up to date. The ideal candidate is detail-oriented, highly organized, and committed to maintaining precision in a fast-paced, high-volume environment. This role reports to the Manager of the Cash Posting Department and is 100% remote. Essential Duties and Responsibilities - Receive, process, and reconcile payments from multiple sources, including electronic funds transfers (EFTs), paper checks, and credit card transactions. - Accurately post payments and adjustments to patient accounts in accordance with payer rules, internal procedures, and client-specific requirements. - Perform daily balancing of assigned client accounts, ensuring that all payments, deposits, and batch totals align with financial documents and internal records. - Reconcile transactions against bank statements and related documentation to ensure accuracy, identify discrepancies, and resolve issues promptly. - Research and resolve posting variances, missing payment details, misapplied funds, and other exceptions to support accurate account maintenance. - Maintain timely and detailed documentation of all posting activities, reconciliations, and variances in alignment with department standards. - Collaborate with team members, supervisors, and cross-functional departments, including Billing, Payment Posting, and Client Support, to resolve complex posting issues. - Support special projects such as bulk reconciliations, process improvements, or new client onboarding as assigned by the Cash Posting Manager. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Previous experience processing payments, reconciling accounts, or working in cash posting or revenue cycle roles is preferred. - Strong multitasking ability with the capacity to manage high-volume, deadline-driven work. - Demonstrated ability to work collaboratively with internal teams and external partners. - Professional, courteous, and positive demeanor when interacting with clients, teammates, and other departments. - Ability to maintain composure and accuracy under pressure or during periods of high workflow. - High computer literacy, including comfort navigating multiple systems and working with dual monitors. - Strong follow-through and commitment to accurate, timely completion of work. - Solid mathematical skills and financial accuracy; ability to identify and resolve numerical discrepancies. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Quick learner with strong attention to detail and a habit of maintaining clean, organized records. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Physical Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.