Research Solutions

• Collaborate closely with stakeholders to understand business requirements and design comprehensive test cases. • Conduct functional and regression testing to identify and address potential issues. • Track and register defects, collaborating with the development team to ensure timely resolution (defect lifecycle). • Retest applications after bug fixes to confirm effective resolution. • Provide daily status updates to team leaders and project stakeholders. • Communicate effectively with both technical and non-technical stakeholders.

• Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey. • Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints. • Develop a deep understanding of each customer's business objectives and align our solutions to their needs. • Monitor customer health scores and usage data to anticipate risks and opportunities. • Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization. • Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs. • Own and manage renewals, upsells, and account growth strategies to maximize customer lifetime value. • Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).

• Providing detailed product information • Resolving complex inquiries • Ensuring a seamless experience for our clients through proactive problem-solving

• Continuously improve the performance, reliability, and scalability of the platform, focusing on enhancing throughput and reducing latency. • Implement new features, improvements, and fixes to the software, ensuring its accuracy, reliability, and user experience. • Maintain and Improve Web Applications. Address bugs and enhance functionality to improve user interaction and overall performance. • Contribute to infrastructure improvements and DevOps tasks to support scaling, security hardening, and system resilience.

• Achieve and exceed quarterly and annual sales targets by acquiring new clients. • Conduct comprehensive market research to identify potential clients and opportunities. • Lead the entire sales cycle from prospecting to closing deals. • Conduct discovery and demo calls, effectively qualifying and presenting our SaaS solutions to potential clients. • Build and maintain strong relationships with key decision-makers within target organizations. • Develop and deliver compelling client proposals and presentations that highlight the value of our solutions.

• Achieve and exceed quarterly and annual sales targets by acquiring new clients. • Conduct comprehensive market research to identify potential clients and opportunities. • Lead the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process. • Conduct discovery and demo calls, effectively qualifying and presenting our SaaS solutions to potential clients. • Utilize Solution Selling techniques to understand client needs and propose tailored solutions. • Build and maintain strong relationships with key decision-makers within target organizations. • Develop and deliver compelling client proposals and presentations that highlight the value of our solutions that address critical business issues for prospects. • Collaborate with internal teams, including marketing, product, and customer success, to ensure alignment and support for sales efforts.

• Achieve and exceed quarterly and annual sales targets by acquiring new clients. • Conduct comprehensive market research to identify potential clients and opportunities. • Lead the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process. • Conduct discovery and demo calls, effectively qualifying and presenting our SaaS solutions to potential clients. • Utilize Solution Selling techniques to understand client needs and propose tailored solutions. • Build and maintain strong relationships with key decision-makers within target organizations. • Develop and deliver compelling client proposals and presentations that highlight the value of our solutions that address critical business issues for prospects. • Collaborate with internal teams, including marketing, product, and customer success, to ensure alignment and support for sales efforts. • Stay updated on industry trends and competitor activities to identify new opportunities and challenges.

• Achieve and exceed quarterly and annual sales targets by acquiring new clients in the academic sector. • Conduct comprehensive market research to identify potential clients and opportunities. • Develop and maintain a robust sales pipeline through strategic prospecting and networking. • Lead the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process. • Conduct discovery and demo calls, effectively presenting our SaaS solutions to potential clients. • Utilize consultative sales techniques to understand client needs and propose tailored solutions. • Build and maintain strong relationships with key decision-makers within target organizations. • Develop and deliver compelling client proposals and presentations that highlight the value of our solutions. • Ensure client satisfaction and retention by providing ongoing support and addressing any issues promptly. • Collaborate with internal teams, including marketing, product, and customer success, to ensure alignment and support for sales efforts. • Utilize CRM tools to track sales activities, manage client information, and generate reports for strategic planning. • Stay updated on industry trends and competitor activities to identify new opportunities and challenges.