Career Category Sales Job Description Position Overview The Rare Disease Account Liaison (RDAL) is a hybrid strategic field role responsible for driving new patients by enabling end-to-end treatment pathways in rare diseases. Unlike traditional Sales Representatives or Key Account Managers, RDALs drive patient access activation and treatment initiation. By bridging across specialties, institutions, and access pathways, RDALs convert clinical intent into actual treatment initiation in complex rare disease environments. Location Remotely located in designated territory, with regular travel undertaken as required Core Responsibilities and Deliverables Patient Pathway Activation & Treatment Initiation - Identify and activate eligible patients by addressing barriers across diagnosis, referral, and treatment journey - Implement account-specific plans to support timely treatment initiation in rare disease - Support optimization of patient flow by leveraging key patient journey touchpoints Multidisciplinary Engagement & Referral Network Development - Build and maintain relationships with KOLs and cross-specialty stakeholders to shape the diagnosis and treatment environment - Support MDT collaboration and referral pathway development within accounts - Deliver tailored omnichannel engagement aligned with customer preferences Strategic Account Planning & Insight into Action - Lead end-to-end account readiness including hospital protocol, account open, and infrastructure set-up - Facilitate patient access by navigating patient access processes especially during private-pay setting - Generate and apply insights into strategic actions to maximize opportunities within accounts Execution Excellence - Execute engagement plans and activities with discipline across timelines, budget, and quality - Continuously evolving account strategies based on field insights and evolving market dynamics - Prioritize activities and resource aligned with business impact and patient value Performance & General - Deliver sales and account target within assigned territory - Drive performance management through data-driven insights and continuous improvement - Demonstrate continuous learning, compliance adherence, and alignment with Amgen values - RDAL is eligible for SIP based on MAP achievement. Key Selection Criteria, Desired Experience & Competencies The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or equivalent: Qualifications - Advanced understanding of life sciences, biomedical/health sciences and/or business - Demonstrated ability to lead with strong compliance mindset within pharmaceutical industry standards Experience & Skills - Minimum 5 years of experience in the pharmaceutical industry including sales rep, key account manager, Marketing or MSL role - Good understanding of disease area, patient journey, and access pathways to support identification of treatment barriers - Demonstrated ability to deliver results in complex or access-restricted environments (e.g., private-pay) - Experience applying omnichannel approaches to engage multi-specialty stakeholders - Ability to build and maintain trusted customer relationships and effective partnerships Preferred - TA Experience in Rare Disease, Autoimmune Disease, Ophthalmology, Endocrinology settings or High-cost specialty TAs - Experience in MDT collaboration and inter-hospital network development - 1+ years of Marketing, Medical, KAM or business development experience in the biotechnology/ pharmaceutical industry - Proven competency demonstrated by achieving “Exceeds Expectations” ratings multiple times over the past three years as a Sales Representative. RDAL Competencies Clinical Knowledge - Applies strong clinical knowledge across TED diagnosis, AE management, and product adoption to support effective treatment decisions along the patient journey Cultivating Impactful Customer Relationships - Builds strategic partnerships with multidisciplinary HCPs and supports development of inter-hospital networks to enable TED patient referral pathways Business Acumen & Strategic Account Planning - Applies insights to develop and execute account strategies that address key barriers and support business and patient outcomes Execution Excellence - Executes plans with discipline, demonstrating agility, collaboration, and ownership to deliver targeted outcomes The RDAL role is currently classified under the Sr Biopharmaceutical Rep job profile. Please note that the position title may be subject to change in the future according to evolving business needs. .

Role Description We are looking for a Regional Account Manager to join one of our growing dedicated pharmaceutical client account teams. You will be responsible for growing and maintaining client relationships and operations for a portion of EMEA markets. Responsible for achieving client goals in relation to strategic programme evolution, operational excellence and consistency alongside strong client stakeholder engagement. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion. You will have strong interpersonal skills to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of activity both virtually and in-person, client excellence and retention is at your core along with innovating. You will be comfortable working on a regional basis ensuring all global goals and actions are aligned within your allocated markets. As a Regional Account Manager, you will: - Be directly accountable for account relationship, meeting client expectations, and BCD M&E account regional financial performance. - Provide both strategic and tactical operational input that supports account development, retention and growth. - Serve as part of the account leadership overseeing the BCD M&E/client relationship with both the client and BCD organizations. - Ensure the customer's programme will result in achieving both BCD M&E and the clients' financial, growth and service goals. - Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives. - Plan and conduct regular regional review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability. - Develop client specific marketing strategies to target adoption, compliance and non-participating countries. Ensure country-specific Marketing / Communications plan fits the needs and budget goals of the customer. - Partner with account and operational leadership to share the BCD M&E values and reinforce the established culture throughout the operations team. - Stay abreast of industry trends and BCD M&E products and service to be able to support client needs. Qualifications - Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and colleagues. - Proven experience in account / client management role(s). - Proven experience within the meetings & events industry. - Proven experience in pharmaceutical meeting / congress sector. - Experience with influencing stakeholders. - Proven track record on successful client negotiation. - Expertise in deriving insights from data and analytics. - Excellent oral and written communication skills, including public speaking and presentations, RFP writing. - Competency to manage client relationships - establishing, developing and maintaining client trust and loyalty over time and through changes. - Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions. - Ability to travel as required for client meetings and/or networking / industry or key client events. - Ability and desire to work within a global team and be flexible to time zone adjustments on occasion. Requirements - Experience of using Cvent meeting technology. - Additional European languages. - Knowledge of Event Apps. Benefits - Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. - Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. - Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. - Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. - We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. - We’re positive. You’ll love it: It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

• We are seeking a Healthcare Partnerships Manager who thrives in ambiguity and draws energy from building the relationships that drive our mission forward. • You will own the full sales cycle—utilizing provided lead lists to drive aggressive outbound sourcing, consulting, and closing providers. • You will be responsible for all in-person selling and relationship management for accounts within a 2.5-hour radius of your major metro, while maintaining remote selling strategies for assigned accounts outside that immediate geography. • This is a high-velocity, "boots-on-the-ground" sales position requiring you to be in the field at least 3 days per week.

Job Description Gestionnaire de comptes clés (Unité d’affaires Animaux de compagnie) Le ou la Directeur(trice) associé(e) des comptes clés est un rôle de leadership responsable de la gestion et du développement des relations avec les clients stratégiques de l’entreprise, de la stimulation de la croissance des revenus et de l’assurance de la satisfaction des clients. La personne titulaire du poste élabore des plans stratégiques de comptes, identifie de nouvelles occasions d’affaires et collabore avec des équipes internes au Canada et à l’international afin d’offrir un service d’excellence. Elle agit comme principal point de contact pour les comptes clés, supervisant l’ensemble de la relation client et veillant à l’alignement avec les objectifs stratégiques de l’entreprise. Les responsabilités principales du poste comprennent, sans s’y limiter : - Gestion des relations: Établir et maintenir des relations solides et durables avec les clients clés, y compris les cadres supérieurs (C-suite). - Planification stratégique : Élaborer et mettre en œuvre des plans stratégiques de comptes afin d’atteindre les objectifs de revenus et de répondre aux besoins des clients. - Développement des affaires : Identifier et exploiter de nouvelles occasions d’affaires au sein des comptes existants, notamment par la vente incitative et la vente croisée. - Collaboration interfonctionnelle : Travailler étroitement avec les équipes internes (ventes, marketing, opérations, etc.) afin de répondre aux besoins des clients et d’assurer la livraison efficace des solutions. - Gestion de la performance : Suivre la performance des comptes, analyser les indicateurs clés et produire des rapports réguliers. - Négociation contractuelle : Négocier les contrats et ententes avec les comptes clés, élaborer des propositions de prix et assurer la rentabilité ainsi que des bénéfices mutuels. - Résolution de problèmes : Gérer les préoccupations des clients et résoudre les enjeux afin d’assurer leur satisfaction et leur fidélisation. - Connaissance de l’industrie : Se tenir informé(e) des tendances de l’industrie, des activités des concurrents et des conditions du marché afin d’identifier les risques et les opportunités. - Mentorat : Le cas échéant, encadrer et accompagner d’autres membres de l’équipe de gestion des comptes. Compétences requises: - Solides compétences en ventes et en négociation : essentielles pour établir des relations, conclure des ententes et gérer les contrats. - Pensée stratégique : capacité à développer et à exécuter des stratégies de comptes à long terme. - Excellentes compétences en communication et en relations interpersonnelles : indispensables pour collaborer avec les clients et les équipes internes. - Leadership et travail d’équipe : capacité à mobiliser et à motiver les équipes, tant au sein de la fonction que transversalement. - Capacité d’analyse et de résolution de problèmes : essentielle pour gérer les enjeux clients et prendre des décisions fondées sur les données. - Connaissance de l’industrie : compréhension des dynamiques du marché et du secteur d’activité. Qualifications: - Baccalauréat en sciences animales, en administration des affaires ou dans un domaine connexe. - Minimum de cinq (5) années d’expérience en ventes et/ou en marketing ou dans un domaine connexe. - Au moins deux (2) années d’expérience dans la conduite d’initiatives ou de projets, avec des réalisations démontrées en matière d’influence des résultats sans autorité hiérarchique directe. - Maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint). - Permis de conduire valide requis. - Disponibilité pour des déplacements fréquents avec nuitées (environ 25 %). - La maîtrise du français est requise (pour les candidats basés au Québec uniquement). Nous sommes fiers d'être une entreprise qui embrasse la valeur de rassembler des personnes diversifiées, talentueuses et engagées. La façon la plus rapide d’innover est de rassembler des gens de diverses opinions dans un environnement inclusif. Nous encourageons nos collègues à remettre en question avec respect les problèmes de réflexion et d’approche de l’un et de l’autre. Nous sommes un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes déterminés à favoriser un milieu de travail inclusif et diversifié. Required Skills: Account Management, Adaptability, Animal Science, Business Development, Business Planning, Communication, Customer Experience Management, Customer Needs Assessments, Customer Rapport, Customer Satisfaction, Identifying Sales Opportunities, Industry Knowledge, Market Analysis, Microsoft Excel, Profitability Management, Relationship Management, Results-Oriented, Revenue Growth, Sales Forecasting Management, Sales Operations, Strategic Planning, Strategic Thinking, Teamwork Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: Key Account Manager (Companion Animal Business Unit) The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals. Key Responsibilities of the role include but are not limited to: - Relationship Management: Building and maintaining strong, long-term relationships with key clients, including C-suite executives. - Strategic Planning: Developing and executing strategic account plans to meet revenue targets and achieve client objectives. - Business Development: Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling. - Collaboration: Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively. - Performance Management: Monitoring account performance, tracking key metrics, and providing regular reports - Contract Negotiation: Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit. - Issue Resolution: Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention. - Industry Knowledge: Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities. - Mentorship: In some cases, mentoring and coaching other members of the account management team. Skills Required: - Strong Sales and Negotiation Skills: Essential for building relationships, closing deals, and managing contracts. - Strategic Thinking: Ability to develop and execute long-term account strategies. - Communication and Interpersonal Skills: Crucial for building rapport with clients and collaborating with internal teams. - Leadership and Teamwork: Ability to lead and motivate teams, both within the account management function and cross-functionally. - Problem-Solving and Analytical Skills: Essential for identifying and resolving client issues and making data-driven decisions. - Industry Knowledge: Understanding of the specific industry and market dynamics is required. Qualifications: - Bachelor’s degree in animal science, Business or related discipline. - Minimum of five (5) years Sales and/or Marketing or related experience. - At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority. - Proficiency in Microsoft Office including Word, Excel, PowerPoint. - Must have a valid driver’s license. - Must be available for extensive overnight travel (25%). - Fluency in French is required (for candidates based in Quebec only). We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/16/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R391457