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Headquartered in Kenilworth, New Jersey, Merck is a global pharmaceuticals company offering products that include biologic therapies, vaccines, prescription med
Gestionnaire de comptes clés (Unité d’affaires Animaux de compagnie) / Key Account Manager (Companion Animal Business Unit)
Location
Canada
Posted
67 days ago
Salary
0
Seniority
Lead
Job Description
Gestionnaire de comptes clés (Unité d’affaires Animaux de compagnie) / Key Account Manager (Companion Animal Business Unit)
Merck
Job Description Gestionnaire de comptes clés (Unité d’affaires Animaux de compagnie) Le ou la Directeur(trice) associé(e) des comptes clés est un rôle de leadership responsable de la gestion et du développement des relations avec les clients stratégiques de l’entreprise, de la stimulation de la croissance des revenus et de l’assurance de la satisfaction des clients. La personne titulaire du poste élabore des plans stratégiques de comptes, identifie de nouvelles occasions d’affaires et collabore avec des équipes internes au Canada et à l’international afin d’offrir un service d’excellence. Elle agit comme principal point de contact pour les comptes clés, supervisant l’ensemble de la relation client et veillant à l’alignement avec les objectifs stratégiques de l’entreprise. Les responsabilités principales du poste comprennent, sans s’y limiter : - Gestion des relations: Établir et maintenir des relations solides et durables avec les clients clés, y compris les cadres supérieurs (C-suite). - Planification stratégique : Élaborer et mettre en œuvre des plans stratégiques de comptes afin d’atteindre les objectifs de revenus et de répondre aux besoins des clients. - Développement des affaires : Identifier et exploiter de nouvelles occasions d’affaires au sein des comptes existants, notamment par la vente incitative et la vente croisée. - Collaboration interfonctionnelle : Travailler étroitement avec les équipes internes (ventes, marketing, opérations, etc.) afin de répondre aux besoins des clients et d’assurer la livraison efficace des solutions. - Gestion de la performance : Suivre la performance des comptes, analyser les indicateurs clés et produire des rapports réguliers. - Négociation contractuelle : Négocier les contrats et ententes avec les comptes clés, élaborer des propositions de prix et assurer la rentabilité ainsi que des bénéfices mutuels. - Résolution de problèmes : Gérer les préoccupations des clients et résoudre les enjeux afin d’assurer leur satisfaction et leur fidélisation. - Connaissance de l’industrie : Se tenir informé(e) des tendances de l’industrie, des activités des concurrents et des conditions du marché afin d’identifier les risques et les opportunités. - Mentorat : Le cas échéant, encadrer et accompagner d’autres membres de l’équipe de gestion des comptes. Compétences requises: - Solides compétences en ventes et en négociation : essentielles pour établir des relations, conclure des ententes et gérer les contrats. - Pensée stratégique : capacité à développer et à exécuter des stratégies de comptes à long terme. - Excellentes compétences en communication et en relations interpersonnelles : indispensables pour collaborer avec les clients et les équipes internes. - Leadership et travail d’équipe : capacité à mobiliser et à motiver les équipes, tant au sein de la fonction que transversalement. - Capacité d’analyse et de résolution de problèmes : essentielle pour gérer les enjeux clients et prendre des décisions fondées sur les données. - Connaissance de l’industrie : compréhension des dynamiques du marché et du secteur d’activité. Qualifications: - Baccalauréat en sciences animales, en administration des affaires ou dans un domaine connexe. - Minimum de cinq (5) années d’expérience en ventes et/ou en marketing ou dans un domaine connexe. - Au moins deux (2) années d’expérience dans la conduite d’initiatives ou de projets, avec des réalisations démontrées en matière d’influence des résultats sans autorité hiérarchique directe. - Maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint). - Permis de conduire valide requis. - Disponibilité pour des déplacements fréquents avec nuitées (environ 25 %). - La maîtrise du français est requise (pour les candidats basés au Québec uniquement). Nous sommes fiers d'être une entreprise qui embrasse la valeur de rassembler des personnes diversifiées, talentueuses et engagées. La façon la plus rapide d’innover est de rassembler des gens de diverses opinions dans un environnement inclusif. Nous encourageons nos collègues à remettre en question avec respect les problèmes de réflexion et d’approche de l’un et de l’autre. Nous sommes un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes déterminés à favoriser un milieu de travail inclusif et diversifié. Required Skills: Account Management, Adaptability, Animal Science, Business Development, Business Planning, Communication, Customer Experience Management, Customer Needs Assessments, Customer Rapport, Customer Satisfaction, Identifying Sales Opportunities, Industry Knowledge, Market Analysis, Microsoft Excel, Profitability Management, Relationship Management, Results-Oriented, Revenue Growth, Sales Forecasting Management, Sales Operations, Strategic Planning, Strategic Thinking, Teamwork Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: Key Account Manager (Companion Animal Business Unit) The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals. Key Responsibilities of the role include but are not limited to: - Relationship Management: Building and maintaining strong, long-term relationships with key clients, including C-suite executives. - Strategic Planning: Developing and executing strategic account plans to meet revenue targets and achieve client objectives. - Business Development: Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling. - Collaboration: Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively. - Performance Management: Monitoring account performance, tracking key metrics, and providing regular reports - Contract Negotiation: Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit. - Issue Resolution: Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention. - Industry Knowledge: Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities. - Mentorship: In some cases, mentoring and coaching other members of the account management team. Skills Required: - Strong Sales and Negotiation Skills: Essential for building relationships, closing deals, and managing contracts. - Strategic Thinking: Ability to develop and execute long-term account strategies. - Communication and Interpersonal Skills: Crucial for building rapport with clients and collaborating with internal teams. - Leadership and Teamwork: Ability to lead and motivate teams, both within the account management function and cross-functionally. - Problem-Solving and Analytical Skills: Essential for identifying and resolving client issues and making data-driven decisions. - Industry Knowledge: Understanding of the specific industry and market dynamics is required. Qualifications: - Bachelor’s degree in animal science, Business or related discipline. - Minimum of five (5) years Sales and/or Marketing or related experience. - At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority. - Proficiency in Microsoft Office including Word, Excel, PowerPoint. - Must have a valid driver’s license. - Must be available for extensive overnight travel (25%). - Fluency in French is required (for candidates based in Quebec only). We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/16/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R391457
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