Pacaso

• Work directly with national prospective buyers to convert them into Pacaso homeowners • Qualify inbound sales leads by meeting and exceeding KPI requirements • Have a deep understanding and ability to speak to all of the current market inventory. • Provide feedback to the sales leadership, marketing, and acquisitions teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand • Prepare and provide accurate forecasts to management on a weekly basis • Drive Opportunities for the RD Team by consistently exceeding sales metric targets while maintaining or surpassing expected conversion rates. • Understand and build a deep understanding of the buyer profile • Maintain a customer centric approach obsessing over the experience and representative of the Pacaso brand • Be mission driven, a cultural carrier and ability to work in a team environment • Attend one local or feeder market event monthly to support the region’s sales efforts • Flexibility to work weekends on rotation to connect with buyers within SLA expectations • Travel quarterly to collaborate with the sales team and market support • Adhere to consultative selling • Targets: Completed Consultations: 25 per month, New Opportunity created in Stage: Touring or later: 4 per month, Funded Shares: 2 per month

• We're hiring the person who will build Pacaso's AI-native growth engine that turns interested visitors into high-quality, sales-ready buyers. • You design the architecture of the buyer journey and you build working systems with AI tooling — moving buyers from first signal of intent all the way to a purchase-ready handoff. • You'll have an engineering team and architects in support to take your designs and prototypes to production scale. You set the architecture and prove it works; they help you harden it.

Role Description Join Pacaso to build and own the supply side of Infinity — Pacaso's private home exchange network for whole-home owners. Infinity launched in February 2026 and has moved from concept validation to an expanded swap platform across 21 new markets. To deliver real swap value to our members, we need to scale supply trust-first, AI-native, and fast. As Head of Membership, you will own the top of the funnel demand of Pacaso-worthy second homes for Infinity by Pacaso. This is a builder's role. Top of funnel levers include: - The curated, invite-only Ambassador Program that brings exceptional second homes into the Infinity portfolio. - Strategic partnership sourcing for swap groups. - Innovative ideas leveraging AI. You conduct first-conversation intake/vetting with high-net-worth homeowners and design the AI-powered flows that scale a trust-led acquisition channel toward 1,000 homes by year end and 10,000 with Groups. This is a sales role at heart — focused on supply instead of demand. You will work a pipeline, deliver against monthly activity and outcome targets, and operate with the rigor and accountability of a top-performing salesperson. This is meaningfully different from a classic BD/partnerships role: less about long-cycle relationship cultivation, more about high-volume activity, pipeline discipline, and measurable monthly results. With one critical nuance: your number IS quality. Every Activated Home must clear Pacaso's vetting bar. You'll work a large pipeline, but only the homes and owners that meet the Pacaso-worthy standard count toward your number. Qualifications - 4–8 years of experience in channel partnerships, BD, growth, affiliate, or membership/community programs in a luxury, high-end consumer, or invite-only brand context. - Proven track record in a quota-carrying or activity-driven sales role — owning a number, working a pipeline daily, and reporting against monthly activity and outcome metrics. - Demonstrated BD track record closing institutional or group-level partnerships end-to-end — prospect list, outreach, deal structure, activation — that produced measurable supply, customer, or revenue outcomes. - Demonstrable experience shipping AI-powered features or workflows and using AI tools to accelerate delivery. - Track record of operating top-of-funnel demand engines and growing them through repeatable systems. - Experience working with high-net-worth clientele and the polish, discretion, and judgment the audience expects. - Thrives in high-growth, ambiguous startup environments where priorities shift quickly. - Bachelor's Degree in a relevant field. - Bonus: experience in luxury real estate, hospitality, private aviation, yachting, family office, or private club networks. Requirements - Run this function like a top-performing sales org. Manage a structured pipeline of prospective Ambassadors, homeowner referrals, and group partnerships through every stage. - Deliver against monthly activity targets (inputs: outbound touches, intake calls, group prospects engaged) and outcome targets (quality-gated outputs: Activated Homes that cleared Pacaso's vetting bar, Swap Group partnerships closed). - Take the Ambassador Program from v1 launch to steady-state operations. Recruit, onboard, and activate Ambassadors across priority US and International wealth hubs. - Design and ship AI-driven initiatives that grow Infinity's TOFU demand beyond the Ambassador channel. - Identify, prospect, and close partnerships with high-fit affinity organizations. - Own the full intake-to-activation funnel. Build the AI-powered flows that source, qualify, and vet prospective Infinity members at scale. - Conduct intake calls with AI-vetted homeowners. Benefits - Competitive base salary and meaningful equity — every Crew member shares in what we're building. - Discretionary time off — take the rest you need, when you need it. - Premium medical, dental, and vision coverage for you and your family. - Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare. - 401(k) to help you build long-term security. - Paid parental leave for primary and secondary caregivers. - Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work. - Quarterly team gatherings and ongoing learning and development investment.

Title: Ownership Advisor Sales,San Francisco Location: United States, Remote Job Description: About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. About The Role The Pacaso Sales Team provides best-in-class business to customer sales experience in introducing the co-ownership model and bringing on new prospective buyers. In this role, you will be responsible for working with new prospective buyers and sales opportunities at top of the funnel to drive revenue by acquiring new Pacaso owners. You’ll bring market and inventory insight and energy to create lasting first impressions to prospects by providing them with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model. The Ownership Advisor is part of a team that supports the top to bottom funnel sales cycle to tour, close and onboard prospective owners. The role requires a strong mindset, high-level work ethic, sophistication in conversation, and a closer mentality. This is a unique opportunity to be a part of a fast growing rocket ship with a seasoned team of successful leaders in the real estate and property tech space. - Work directly with national prospective buyers to convert them into Pacaso homeowners - Qualify inbound sales leads by meeting and exceeding KPI requirements - Have a deep understanding and ability to speak to all of the current market inventory. - Provide feedback to the sales leadership, marketing, and acquisitions teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand - Prepare and provide accurate forecasts to management on a weekly basis - Drive Opportunities for the RD Team by consistently exceeding sales metric targets while maintaining or surpassing expected conversion rates. - Understand and build a deep understanding of the buyer profile - Maintain a customer centric approach obsessing over the experience and representative of the Pacaso brand - Be mission driven, a cultural carrier and ability to work in a team environment - Attend one local or feeder market event monthly to support the region’s sales efforts - Flexibility to work weekends on rotation to connect with buyers within SLA expectations - Travel quarterly to collaborate with the sales team and market support - Adhere to consultative selling - If in a Pacaso market, work with interested buyers to tour prospects of the Pacasos of interest - approx. 24 tours virtual or on site / monthly. Who You Are - 2+ years of experience in new acquisitions sales or real estate sales experience - Track record of over-achieving sales targets - Experience working with Salesforce.com - You’re achievement driven, competitive, with high ethical values and professionalism - Ability to prioritize and be organized with time management - Ability to learn quickly and work effectively in a virtual environment - Strong written and verbal communicator with internal and external awareness. - Willingness to work varied schedules based on market needs and response SLAs. - BA or college degree preferred - Real Estate license or tour experience preferred Compensation - Base Salary 60-65k with monthly bonus based on sales goals (OTE $110k) - RSU stock package You’ll love working at Pacaso because of our ... - Competitive salary and stock options. - Unlimited, flexible PTO for exempt employees. - Excellent medical, dental and vision insurance. - Sponsored memberships to One Medical, Ginger and Carrot. - 401(k) to help you save for the future. - Paid maternity and paternity leave. - Generous home office stipend and monthly cell phone reimbursement. - Quarterly remote team building events and L&D opportunities. Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

Title: Ownership Advisor, Sales Location: United States, Remote Job Description: About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. About The Role The Pacaso Sales Team provides best-in-class business to customer sales experience in introducing the co-ownership model and bringing on new prospective buyers. In this role, you will be responsible for working with new prospective buyers and sales opportunities at top of the funnel to drive revenue by acquiring new Pacaso owners. You’ll bring market and inventory insight and energy to create lasting first impressions to prospects by providing them with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model. The Ownership Advisor is part of a team that supports the top to bottom funnel sales cycle to tour, close and onboard prospective owners. The role requires a strong mindset, high-level work ethic, sophistication in conversation, and a closer mentality. This is a unique opportunity to be a part of a fast growing rocket ship with a seasoned team of successful leaders in the real estate and property tech space. Responsibilities - Work directly with national prospective buyers to convert them into Pacaso homeowners - Qualify inbound sales leads by meeting and exceeding KPI requirements - Have a deep understanding and ability to speak to all of the current market inventory. - Provide feedback to the sales leadership, marketing, and acquisitions teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand - Prepare and provide accurate forecasts to management on a weekly basis - Drive Opportunities for the RD Team by consistently exceeding sales metric targets while maintaining or surpassing expected conversion rates. - Understand and build a deep understanding of the buyer profile - Maintain a customer centric approach obsessing over the experience and representative of the Pacaso brand - Be mission driven, a cultural carrier and ability to work in a team environment - Attend one local or feeder market event monthly to support the region’s sales efforts - Flexibility to work weekends on rotation to connect with buyers within SLA expectations - Travel quarterly to collaborate with the sales team and market support - Adhere to consultative selling - If in a Pacaso market, work with interested buyers to tour prospects of the Pacasos of interest - approx. 24 tours virtual or on site / monthly. Who You Are - 2+ years of experience in new acquisitions sales or real estate sales experience - Track record of over-achieving sales targets - Experience working with Salesforce.com - You’re achievement driven, competitive, with high ethical values and professionalism - Ability to prioritize and be organized with time management - Ability to learn quickly and work effectively in a virtual environment - Strong written and verbal communicator with internal and external awareness. - Willingness to work varied schedules based on market needs and response SLAs. - BA or college degree preferred - Real Estate license or tour experience preferred Compensation - Base Salary 60-65k with monthly bonus based on sales goals (OTE $100k) - RSU stock package You’ll love working at Pacaso because of our ... - Competitive salary and stock options. - Unlimited, flexible PTO for exempt employees. - Excellent medical, dental and vision insurance. - Sponsored memberships to One Medical, Ginger and Carrot. - 401(k) to help you save for the future. - Paid maternity and paternity leave. - Generous home office stipend and monthly cell phone reimbursement. - Quarterly remote team building events and L&D opportunities. Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

• Refresh and maintain sales playbooks for all sales roles on a bi-weekly cadence. • Design and deliver regular training materials for sales leadership to execute with their teams — including recorded modules, live sessions, and job aids. • Partner with Marketing and Product to turn product launches, positioning updates, and market intel into enablement content. • Document and publish best practices so high-performing behaviors scale across the sales organization. • Maintain and distribute training recordings, AI transcripts, and session materials following live training sessions for async access by the team. • Own the weekly AI-powered sales newsletter — curate market insights, industry news, and actionable takeaways for the sales team. • Coordinate and execute the full onboarding process for new sales hires per the Manager's strategy — including scheduling sessions, system access setup, shadowing rotations, materials preparation, and 30/60/90-day certification checkpoints. • Manage calendar coordination with trainers and sales leadership for onboarding sessions, including Zoom scheduling and recording distribution. • Maintain the central enablement library so onboarding content is always current and findable. • Own the bi-weekly refresh and maintenance of rep-facing dashboards (e.g., RM Dashboard, RD Dashboard), ensuring data accuracy, hygiene flags, and clean formatting. • Build and deliver ad-hoc Salesforce reports for sales leadership and cross-functional partners on request, partnering with the Manager on executive-level deliverables. • Monitor data quality, flag anomalies and stale opportunities, and drive hygiene follow-ups with the field. • Support weekly pacing reports, pipeline hygiene reviews, and the forecasting rhythm owned by the Manager. • Execute Salesforce updates (fields, page layouts, validation rules, report folders) against requirements written by the Manager or tech-stack consultants. • Provide day-to-day administration for the sales tech stack — Salesforce, Dialpad, Gong, Zoom, Calendly, and Google Workspace — including user provisioning, permissions, caller ID configuration, call recording access, new hire system setup, round robin pool configuration, and basic troubleshooting. • Serve as first responder to incoming requests through the team's internal RevOps intake channel — triage and resolve standard requests (ad-hoc reports, field updates, troubleshooting), and escalate complex architecture or flow changes to the Manager with clear context. • Develop AI-powered solutions within the sales tech stack to streamline workflows, enhance pipeline visibility, and deliver actionable buyer insights. • Act as a liaison between sales, marketing, and operations on the execution of shared initiatives. • Coordinate with IT and Engineering on routine system requests, ticket follow-ups, and integration testing under the Manager's direction. • Handle quick fixes and provide context on day-to-day technical issues, escalating higher-impact items to the Manager. • Provide regular status updates to the Manager, Sales Enablement on project progress, blockers, and opportunities. • Surface recurring pain points, process gaps, or tool friction from the sales team to the Manager with clear context and suggested improvements.

• Directly manage and develop a team of Regional Directors across multiple markets, driving consistent achievement of individuals. • Coach Regional Directors on tour execution, discovery, objection handling, and closing techniques; ride along on virtual and on-site tours to diagnose performance and elevate craft. • Lead onboarding and ongoing enablement for Regional Directors, including ramp plans for new hires, market-specific inventory training, and sales skill development. • Partner with the VP, Sales and People & Talent team on hiring, performance management, and succession planning for the closing team; own the bar for who joins and who grows. • Foster an inclusive, high-performance culture where Regional Directors feel supported, challenged, and proud to carry the Pacaso mission. • Own the weekly and monthly sales cadence — pipeline reviews, forecast calls, deal inspection, and one-on-ones — to ensure disciplined execution across the closing team. • Deliver accurate weekly forecasts to the VP, Sales, identifying risks and upside early and holding Regional Directors accountable for forecast accuracy and data hygiene. • Translate the VP's sales strategy into clear team-level plans, quotas, and priorities, and ensure the team understands how their work ladders up to company goals. • Monitor KPIs (list KPI’s) and run targeted interventions — training, process changes, territory adjustments — when metrics slip. • Maintain a deep working knowledge of current market inventory and buyer dynamics so you can coach credibly and step into deals when needed. • Partner closely with Regional Managers to ensure a seamless lead handoff to Regional Directors — align on lead qualification criteria, handoff SLAs, context completeness, and shared conversion metrics; run joint pipeline reviews to tighten the top-of-funnel-to-close motion and surface friction early. • Serve as the closing team's primary customer for Sales Enablement — co-create playbooks, onboarding curriculum, tour scripts, and market-specific training; provide structured field feedback on what's working and what the team needs next; champion adoption of new enablement programs and measure their impact on ramp time and win rates. • Build a tight feedback loop with the Acquisitions team so the homes we source reflect real, near-term buyer demand — systematize how Regional Directors capture prospect preferences and surface specific properties or listings buyers are asking about; meet regularly with Acquisitions leadership to translate field intelligence into sourcing priorities and flag inventory gaps before they cost us deals. • Partner with Marketing on lead quality and top-of-funnel performance, and with Operations on the buyer handoff and homeowner experience. • Represent the field's voice in cross-functional forums — bringing buyer feedback, market intelligence, and operational friction to Product, Marketing, and Operations partners. • Drive integration of AI into the closing team's daily workflow — prospect research, buyer briefings, call and tour recaps, follow-up drafting, objection prep, and deal coaching — so Regional Directors spend more time in front of buyers and less time on prep and admin. • Partner with Sales Enablement to operationalize AI within Salesforce — lead scoring, next-best-action prompts, automated activity capture, pipeline hygiene nudges, and AI-generated deal summaries — and hold the team accountable to using these tools to lift conversion and forecast quality. • Travel: ~10 - 15% for market visits, team ride-alongs, and key deal support.

About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. Overview Pacaso is building a trusted network of pre-vetted contract designers to extend our internal design team as acquisition volume grows. This is not a traditional freelance posting. We are looking for experienced residential designers who want an ongoing source of well-defined, repeatable project work within a structured creative framework. Contract designers work on a project-by-project basis — either per home or on a flexible retainer depending on pipeline needs — and are compensated on a flat project fee tied to FF&E budget scope. Designers who complete a successful pilot engagement are added to the approved Pacaso Design Partner Roster and are prioritized for future assignments. The Opportunity Pacaso homes are co-owned luxury residences — designed to feel elevated, personal, and effortlessly livable for multiple owners year-round. Our internal design team leads all creative direction, but with 33 projected acquisitions in 2026 and peak volume reaching 3–5 homes per month in Q3 and Q4, we are building an external partner network to scale alongside us. As a contract designer, you will execute full FF&E design for individual Pacaso homes — from space planning through final documentation — working within Pacaso's brand standards, vendor frameworks, and production templates. The Senior Manager of Design reviews and approves all work at defined milestones. Think of this as a hospitality-minded approach to residential design: beautiful spaces that are also durable, broadly appealing within a regional aesthetic, and built to perform across heavy use. If you thrive in structured creative environments and value steady, repeat work over one-off bespoke commissions, this is the right fit. What You'll Do Core Design Deliverables (per home) - Develop space plans using your preferred tool - Build a Design Schematic in Pacaso's Canva template, presenting concept direction and FF&E selections in a format ready for owner-facing use - Specify full FF&E using Pacaso's preferred vendor list and sourcing frameworks - Populate the Spec Book in Google Sheets with complete, accurate product and placement data - Produce Placement Documents in Canva per Pacaso standards - Attend all milestone reviews with the Senior Manager of Design: space plan, schematic/FF&E, budget alignment, and final documentation Project Collaboration - Receive and work from the Pacaso Design Assignment Packet provided at project kickoff - Partner with Pacaso's Procurement and Sourcing teams to confirm product availability and budget compliance - Collaborate with cross-functional partners (Operations, Onboarding, Logistics) to support successful installation - Travel to onboardings and manage in-person staging and styling as needed (project-dependent) - Communicate proactively, meet deadlines, and deliver clean documentation at every stage Design Refresh & Ongoing Work - Support existing Pacaso homes with replacement FF&E sourcing and periodic design audits - Contribute to full-home design refreshes as assigned What We're Looking For Experience & Credentials - Bachelor's degree in Interior Design or Architecture (NCIDQ / CID preferred) - 5+ years of professional experience with a focus on high-end residential and/or hospitality design - Demonstrated portfolio of luxury residential work with strong regional aesthetic sensibility - Hospitality, multifamily, or investment residential experience is a strong plus — familiarity with client-directed, operationally conscious design processes - Active project experience in or near one of our target markets (Kiawah/Charleston, South Florida, Mountain West, SoCal, or Wine Country) Design & Technical Skills - Proficiency in Revit and AutoCAD required; SketchUp Pro and/or Rhino preferred - Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat) required - Comfort working in Google Workspace (Slides, Sheets, Docs, Drive) and Canva — these are Pacaso's primary workflow tools - Exceptional design presentation skills — your concept decks are polished, client-ready, and clearly communicate a point of view Working Style & Mindset - You thrive in structured creative environments and deliver excellent work within defined budgets and vendor frameworks - You are documentation-oriented, deadline-driven, and easy to collaborate with remotely - You bring a hospitality sensibility to residential work: spaces that feel personal and elevated without being precious - You have the bandwidth and business structure to take on contract engagements alongside existing projects - You operate as a registered business entity and carry professional liability insurance How the Partnership Works The Vetting Process Every designer goes through the same process before being approved for a Pacaso home. This is a six-step process owned by the Senior Manager of Design: - Portfolio review (internal, no contact required) - Initial outreach — brief introduction to Pacaso's model and partnership structure - 30-minute discovery call — assessing communication style, bandwidth, and fit - Reference check — one to two past clients or collaborators - Deep dive on one completed project — walk us through budget, vendor choices, documentation, and install - Paid pilot engagement — one project together before formalizing the relationship The pilot engagement is the most important step. It's an opportunity for both parties to experience the working relationship before making a longer-term commitment. Pacaso evaluates the work against our standards; you experience our process firsthand. Once Approved Approved designers are added to the Pacaso Design Partner Roster — a living document maintained by the Senior Manager of Design. There is no standing retainer or volume commitment. When a project is identified as appropriate for an external partner, we select from the approved roster based on market fit and availability. Partners are evaluated after each engagement on timeliness, accuracy, budget discipline, ease of collaboration, and install outcomes. Strong performers are prioritized for future work. You’ll love working at Pacaso because of our ... - Competitive salary and stock options. - Unlimited, flexible PTO for exempt employees. - Excellent medical, dental and vision insurance. - Sponsored memberships to One Medical, Ginger and Carrot. - 401(k) to help you save for the future. - Paid maternity and paternity leave. - Generous home office stipend and monthly cell phone reimbursement. - Quarterly remote team building events and L&D opportunities. Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. Overview Pacaso is building a trusted network of pre-vetted contract designers to extend our internal design team as acquisition volume grows. This is not a traditional freelance posting. We are looking for experienced residential designers who want an ongoing source of well-defined, repeatable project work within a structured creative framework. Contract designers work on a project-by-project basis — either per home or on a flexible retainer depending on pipeline needs — and are compensated on a flat project fee tied to FF&E budget scope. Designers who complete a successful pilot engagement are added to the approved Pacaso Design Partner Roster and are prioritized for future assignments. The Opportunity Pacaso homes are co-owned luxury residences — designed to feel elevated, personal, and effortlessly livable for multiple owners year-round. Our internal design team leads all creative direction, but with 33 projected acquisitions in 2026 and peak volume reaching 3–5 homes per month in Q3 and Q4, we are building an external partner network to scale alongside us. As a contract designer, you will execute full FF&E design for individual Pacaso homes — from space planning through final documentation — working within Pacaso's brand standards, vendor frameworks, and production templates. The Senior Manager of Design reviews and approves all work at defined milestones. Think of this as a hospitality-minded approach to residential design: beautiful spaces that are also durable, broadly appealing within a regional aesthetic, and built to perform across heavy use. If you thrive in structured creative environments and value steady, repeat work over one-off bespoke commissions, this is the right fit. What You'll Do Core Design Deliverables (per home) - Develop space plans using your preferred tool - Build a Design Schematic in Pacaso's Canva template, presenting concept direction and FF&E selections in a format ready for owner-facing use - Specify full FF&E using Pacaso's preferred vendor list and sourcing frameworks - Populate the Spec Book in Google Sheets with complete, accurate product and placement data - Produce Placement Documents in Canva per Pacaso standards - Attend all milestone reviews with the Senior Manager of Design: space plan, schematic/FF&E, budget alignment, and final documentation Project Collaboration - Receive and work from the Pacaso Design Assignment Packet provided at project kickoff - Partner with Pacaso's Procurement and Sourcing teams to confirm product availability and budget compliance - Collaborate with cross-functional partners (Operations, Onboarding, Logistics) to support successful installation - Travel to onboardings and manage in-person staging and styling as needed (project-dependent) - Communicate proactively, meet deadlines, and deliver clean documentation at every stage Design Refresh & Ongoing Work - Support existing Pacaso homes with replacement FF&E sourcing and periodic design audits - Contribute to full-home design refreshes as assigned What We're Looking For Experience & Credentials - Bachelor's degree in Interior Design or Architecture (NCIDQ / CID preferred) - 5+ years of professional experience with a focus on high-end residential and/or hospitality design - Demonstrated portfolio of luxury residential work with strong regional aesthetic sensibility - Hospitality, multifamily, or investment residential experience is a strong plus — familiarity with client-directed, operationally conscious design processes - Active project experience in or near one of our target markets (Kiawah/Charleston, South Florida, Mountain West, SoCal, or Wine Country) Design & Technical Skills - Proficiency in Revit and AutoCAD required; SketchUp Pro and/or Rhino preferred - Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat) required - Comfort working in Google Workspace (Slides, Sheets, Docs, Drive) and Canva — these are Pacaso's primary workflow tools - Exceptional design presentation skills — your concept decks are polished, client-ready, and clearly communicate a point of view Working Style & Mindset - You thrive in structured creative environments and deliver excellent work within defined budgets and vendor frameworks - You are documentation-oriented, deadline-driven, and easy to collaborate with remotely - You bring a hospitality sensibility to residential work: spaces that feel personal and elevated without being precious - You have the bandwidth and business structure to take on contract engagements alongside existing projects - You operate as a registered business entity and carry professional liability insurance How the Partnership Works The Vetting Process Every designer goes through the same process before being approved for a Pacaso home. This is a six-step process owned by the Senior Manager of Design: - Portfolio review (internal, no contact required) - Initial outreach — brief introduction to Pacaso's model and partnership structure - 30-minute discovery call — assessing communication style, bandwidth, and fit - Reference check — one to two past clients or collaborators - Deep dive on one completed project — walk us through budget, vendor choices, documentation, and install - Paid pilot engagement — one project together before formalizing the relationship The pilot engagement is the most important step. It's an opportunity for both parties to experience the working relationship before making a longer-term commitment. Pacaso evaluates the work against our standards; you experience our process firsthand. Once Approved Approved designers are added to the Pacaso Design Partner Roster — a living document maintained by the Senior Manager of Design. There is no standing retainer or volume commitment. When a project is identified as appropriate for an external partner, we select from the approved roster based on market fit and availability. Partners are evaluated after each engagement on timeliness, accuracy, budget discipline, ease of collaboration, and install outcomes. Strong performers are prioritized for future work. You’ll love working at Pacaso because of our ... - Competitive salary and stock options. - Unlimited, flexible PTO for exempt employees. - Excellent medical, dental and vision insurance. - Sponsored memberships to One Medical, Ginger and Carrot. - 401(k) to help you save for the future. - Paid maternity and paternity leave. - Generous home office stipend and monthly cell phone reimbursement. - Quarterly remote team building events and L&D opportunities. Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

Role Description The Owner Experience Agent is the front line of the Pacaso owner journey, delivering high-touch, concierge-level service across phone, email, chat, text, and AI-supported channels. Operating within a 24/7 support environment, this role supports approximately 2,000 owners and serves as the first point of contact for all inquiries, issues, and stay-related needs. Agents diagnose concerns, resolve the majority remotely, and coordinate cross-functionally when necessary — maintaining full ownership through resolution. Core Responsibilities - Owner Relationship Management & Case Ownership - Serve as the primary point of contact for all owner inquiries - Deliver empathetic, confident, and personalized service aligned with Pacaso’s luxury standards - Take end-to-end ownership of cases, ensuring clear communication and resolution - Maintain detailed documentation of owner preferences, history, and case notes to ensure seamless continuity across shifts - Build trusted, long-term relationships through proactive updates and consistent follow-through - Issue Resolution & Stay Support - Troubleshoot home systems and operational issues using playbooks and home-specific knowledge - Resolve the majority of issues without escalation - Partner with downstream teams (Asset Management, Accounting, Legal, Experience Managers, etc.) when needed, maintaining accountability for outcomes - Provide real-time support during owner stays, including urgent maintenance, housekeeping coordination, access needs, and concierge-style requests - Remain calm and solution-oriented during high-pressure in-stay situations - Operating Standards - Meet or exceed service-level expectations for responsiveness, resolution time, and owner satisfaction - Participate in 24/7 shift coverage, including weekends, holidays, and on-call rotations - Contribute to continuous improvement of workflows, playbooks, and service standards - Uphold Pacaso’s luxury brand standards in every interaction Qualifications - 3–5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support - Experience supporting high-value clients or owners with elevated expectations - Strong troubleshooting and critical-thinking skills - Calm, professional presence under pressure - Excellent written and verbal communication skills - Comfortable working in a 24/7 support environment (shift work) Benefits - Competitive salary and stock options - Unlimited, flexible PTO for exempt employees - Excellent medical, dental and vision insurance - Sponsored memberships to One Medical, Ginger and Carrot - 401(k) to help you save for the future - Paid maternity and paternity leave - Generous home office stipend and monthly cell phone reimbursement - Quarterly remote team building events and L&D opportunities