As a Director of Partnership Executives, you will lead Riverside Insights' K-12 new business partnerships team, driving growth through strategic sales leadership, pipeline rigor, and the development of a high-performing team of Regional Partnership Executives. This role is centered on building and guiding a team that translates market opportunity into predictable revenue, advances persona-based selling, and forges partnerships that expand access to research-backed assessments for schools and districts. You will establish operating discipline, ensure forecast accuracy, and cultivate a collaborative, high-accountability culture that supports Riverside's mission and long-term growth. What You’ll Do  - Lead, develop, and retain a high-performing team, setting clear expectations and modeling Riverside’s values. - Own and deliver new business revenue outcomes, including achieving or exceeding annual quota.  - Lead and operationalize a persona-based selling model with clear account ownership, success metrics, and role expectations.  - Establish and maintain consistent operating rhythms, including pipeline reviews, forecast calls, and quarterly business reviews.  - Reinforce pipeline hygiene standards, stage exit criteria, and CRM data accuracy to support reliable forecasting.  - Use forecast and pipeline insights to proactively manage risk, capacity, and prioritization.  - Recruit, onboard, coach, and develop Regional Partnership Executives to execute collaborative, value-based selling.  - Drive performance management, feedback, and coaching practices that improve quota attainment and team engagement.  - Partner cross-functionally with Marketing, Customer Success, and other GTM teams to support coordinated selling motions.  - Build a culture of accountability, collaboration, and continuous improvement during periods of change.  Disclaimer  The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.

• Manage inbound and self-sourced opportunities through a structured pipeline. Maintain accurate CRM records and ensure opportunities move efficiently through each stage of the sales process. • Lead discovery calls to understand prospect workflows, challenges, and goals. Identify how Hudu fits into their documentation and operational processes. • Deliver tailored product demonstrations that clearly communicate the value of Hudu to MSPs and IT teams. • Prepare proposals, handle common objections, and guide prospects through the decision-making process to close new business. • Actively explore and leverage AI tools to improve prospecting, research, follow-up communication, and sales productivity. Stay informed on emerging AI trends that can enhance the sales process. • Work closely with marketing, product, and customer success to ensure prospects receive accurate information and a smooth transition from sales to onboarding. • Develop a strong understanding of the MSP and IT documentation landscape, including competitive tools and industry trends.

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Executive About your role: As a Sales Executive on the Government Solutions team, you will lead strategic management for new clients, crafting sales plans and selling an innovative suite of payment and technology solutions in complex environments. This quota-carrying position focuses on expanding Fiserv's market share and presence through value-driven sales activities with existing and prospective clients, particularly within the public sector sales portfolio in the western US mountain states. What you will do: - Drive new account sales with state and local government agencies across moderate- to long-cycle sales processes—qualify prospects, assess client needs, present Fiserv solutions, lead RFP responses, negotiate, and close new business. - Own and deliver against an assigned sales revenue quota by accurately managing, tracking, and forecasting revenue opportunities in a customer relationship management system, maintaining strong CRM discipline. - Effectively present value to C-level executives both remotely and in person, including discussing complex topics, negotiating, and delivering effective presentations. - Maintain and grow base accounts post-sale, serving as an ongoing point of contact to support relationship management needs (e.g., invoicing coordination, issue resolution, and internal escalation/coordination) to ensure client retention and identify renewal/expansion opportunities. What you will need to have: - 5+ years of experience in public sector solution sales, driving strategies, tactics and account plans to identify, qualify and secure new clients - 5+ years previous experience in outside or field sales roles - Bachelor’s degree or an equivalent combination of education, work, and/or military experience What would be great to have: - Proven track record of consistent quota attainment in complex, consultative sales cycles - Public sector RFP experience—leading internal teams through strategy, solutioning, proposal development, and submission as deal owner - Comfortable operating in a large, matrixed organization with sound judgment and discretion (including handling confidential information) - Payments industry experience and/or experience selling financial and technology products - Strong customer service mindset with consistent follow-through How you'll work: - This role requires use of a computer and audio equipment. - This role requires frequent travel Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: - Fuel Your Life program to support your physical, financial, social, and emotional well-being. - Paid holidays and generous time away policies. - No-cost mental health support through Employee Assistance Programs. - Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. - Eight Employee Resource Groups to foster a collaborative culture and expand your network. - Unparalleled professional growth with training, development, and internal mobility opportunities. - Medical, dental, vision, life, and disability insurance options available from day one. - Retirement planning and discounted shares with the Employee Stock Purchase Plan. - Tuition assistance and reimbursement program. - Paid parental, caregiver, and military leave. Salary Range $71,400.00 - $151,900.00 These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Client Success Executive Altera Digital Health – TouchWorks Remote – US About the Role We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health. TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention. This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment. What You’ll Do Day-to-Day - Partner closely with Client Delivery and Account teams to support the overall client experience - Act as a key point of contact for a portfolio of TouchWorks clients - Build strong, trusted relationships with stakeholders, including clinical and operational leaders - Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback - Support client success initiatives, including adoption, satisfaction, and retention efforts - Contribute to Net Promoter Score (NPS) and overall client experience goals - Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes - Balance client interaction with internal coordination and planning What You’ll Bring We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role. - 0–3 years’ experience in a client-facing, customer success, or account support role - Strong communication and relationship-building skills - A genuine interest in healthcare technology and improving client outcomes - Highly organised with the ability to manage multiple priorities - Positive, proactive attitude with a willingness to learn - Comfortable engaging with a range of stakeholders Nice to have: - Experience in healthcare IT, EHR systems, or digital health - Exposure to Customer Success, Account Management, or client delivery environments Why Join Us - Career Growth: Clear progression opportunities within a growing business unit - Meaningful Work: Support healthcare providers in delivering better patient care - Exposure: Work closely with clients and internal teams across the organisation - Supportive Environment: Hands-on onboarding, mentorship, and ongoing development Additional Information - Travel: Up to 25% - Location: Remote (US-based) - USD 80-100k