Riverside Insights

Role Description As the Product Director, Reach, you will lead the 0-to-1 build of Riverside's Reach platform — the next generation of the CogAT assessment and set the long-term roadmap for the Potential & Placement portfolio. You'll turn customer and market insight into a validated product strategy, then align Engineering, Psychometrics, and Content partners to deliver it, expanding what Riverside can offer without disrupting the customers who rely on us today. This is the first time in years Riverside has built a product from the ground up, on a platform the board and executive leadership is directly invested in. You'll report to the Sr. Director of Product for the Potential & Placement vertical in a player-coach capacity, partnering closely with a team of 6-8 engineers, 3-4 psychometricians, and 2-3 content specialists. Responsibilities - Lead the 0-to-1 build of the Reach platform, from defining and validating personas through customer discovery to a pilot launch in Fall 2027. - Ensure requirements trace to validated customer problems, keeping scope disciplined and pilot-ready. - Build the value proposition and right-to-win narrative for the platform, and gain leadership sign-off ahead of pilot. - Own the next-generation CogAT assessment platform build end-to-end, from requirements through pilot and full 2028 launch. - Build and execute the customer migration strategy for existing CogAT customers, minimizing churn. - Partner with Product Marketing on go-to-market planning and positioning — providing customer and problem input, without owning GTM strategy or execution. - Partner with the Senior Director of Product to finalize pricing and packaging. - Set the 2-3 year roadmap for the Reach platform, including the next-iteration platform build strategy for the Iowa Assessments. - Partner with Research and Content teams on content requirements, and with Engineering on platform/architecture requirements. - Hold cross-functional teams accountable to milestones, and sequence competing priorities across the Reach build, CogAT relaunch, and Iowa roadmap. - Manage and develop a Senior Product Manager while staying hands-on in core product work. - Deliver monthly written and live updates to stakeholders and executive leadership covering progress, risks, and decisions needed. - Define and track leading indicators of platform health (e.g., activation rate, time-to-integrate, support volume), distinct from revenue. - Partner with CX and Sales on enablement and training ahead of launch — does not own the sales-facing narrative. Qualifications - 8+ years in product management, with demonstrated tenure at prior companies (not a pattern of short stints). - Has taken a product from 0-to-1 — built and successfully launched a piece of software from concept to market. - Prior experience at the Senior Product Manager or Director level. - Experience managing or mentoring product talent (1-3 direct reports) and building an execution team. - Strong technical fluency — able to hold a real conversation with engineering about architecture tradeoffs and translate them clearly for non-technical stakeholders. - Track record partnering with (not owning) GTM, sales, and marketing functions. - Has made build/buy/partner calls before and can explain how the decision shifts with 2x or 0.5x the budget. - Executive presence — able to present to and earn buy-in from senior leadership. - Proficiency with Jira, Asana, and Tableau. Preferred Qualifications - Experience in education, edtech, or assessment-based products. - Experience building a platform or product from early-stage concept through launch in a high-growth or transformation environment. - Familiarity with evaluating API/developer experience — documentation, versioning, backward compatibility. - MBA or advanced degree in a related field. Physical Requirements - Remote. - Travel 1 to 2 times a year for off-site team meetings or conferences. - May require stationary positions, sitting or standing, for extended periods. Benefits - Medical, Dental, and Vision plans. - Company paid basic life and AD and D insurance. - Company paid long-term disability. - Paid Parental Leave. - Supplemental life insurance options. - Company paid Employee Assistance Program (EAP). - Retirement plan with discretionary company matching. - Flexible Spending Account (FSA) and Health Savings Account (HSA) options. - Premium subscription to Calm for employee and dependents. - 33 days of company paid time off (PTO, Holidays, Wellness Days). - Flexible work arrangements. - Tuition Reimbursement Program. - Company orientation and 30, 60, 90 Day Onboarding. Compensation A reasonable estimate of the base compensation range for this position is $180,000-$190,000, plus eligible for a corporate bonus plan. This compensation range is specific to the United States, and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal pay ranges; and market data or range parameters. Company Description Riverside Insights is an Equal-opportunity Employer. Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Riverside Insights is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives.

• Lead the 0-to-1 build of the Reach platform, from defining and validating personas through customer discovery to a pilot launch in Fall 2027 • Ensure requirements trace to validated customer problems, keeping scope disciplined and pilot-ready • Build the value proposition and right-to-win narrative for the platform, and gain leadership sign-off ahead of pilot • Own the next-generation CogAT assessment platform build end-to-end, from requirements through pilot and full 2028 launch • Build and execute the customer migration strategy for existing CogAT customers, minimizing churn • Partner with Product Marketing on go-to-market planning and positioning — providing customer and problem input, without owning GTM strategy or execution • Partner with the Senior Director of Product to finalize pricing and packaging • Set the 2-3 year roadmap for the Reach platform, including the next-iteration platform build strategy for the Iowa Assessments • Partner with Research and Content teams on content requirements, and with Engineering on platform/architecture requirements • Hold cross-functional teams accountable to milestones, and sequence competing priorities across the Reach build, CogAT relaunch, and Iowa roadmap • Manage and develop a Senior Product Manager while staying hands-on in core product work • Deliver monthly written and live updates to stakeholders and executive leadership covering progress, risks, and decisions needed • Define and track leading indicators of platform health (e.g., activation rate, time-to-integrate, support volume), distinct from revenue • Partner with CX and Sales on enablement and training ahead of launch — does not own the sales-facing narrative

Role Description As a Senior Product Manager, Reach you will lead product strategy and execution for a new assessment platform, translating an early vision into a scalable, customer-centered solution that helps educators uncover insights and grow the potential in every student. In this role, you will shape how Reach comes to life from pre-build through launch, building the product foundation, aligning cross-functional teams, and ensuring the solution delivers meaningful outcomes for educators and learners. You will work closely with Engineering, Design, Research, Marketing, Sales, and Customer Success to bring a high-impact product to market. - Create and execute a 12 to 18 month product roadmap for Reach - Define a 3 year product strategy and vision for assessment development across new use cases and market segments - Lead and develop a small product team while remaining hands-on across core product work - Oversee product design and development for the Reach platform and associated assessments - Refine and translate early product vision, requirements, and MVP design into actionable build plans - Identify key personas and define clear problem statements for each user segment - Lead customer discovery and foundational user research to validate assumptions and shape direction - Establish product management processes, including sprint planning, backlog management, and stakeholder communication cadences - Partner closely with Engineering leadership to drive on-time product delivery and execution excellence - Partner with Marketing to build a robust go-to-market strategy, including customer migration planning - Develop the business model, including pricing and packaging for Reach products - Define and track KPIs and success metrics, fostering a data-informed product culture - Collaborate with Sales and Customer Success to launch beta programs, pilot cohorts, and early adopter feedback loops - Align executive stakeholders through regular updates on milestones, risks, and key decisions - Build and maintain a competitive intelligence practice focused on edtech trends and market dynamics You will play a critical role in shaping Riverside’s product portfolio, partnering across teams to deliver research-backed assessments that meet the evolving needs of today’s educators and students. Qualifications - 5+ years of experience in product management with a track record of product delivery and growth - Proven ability to lead products from concept through launch and post-launch optimization - Strong experience in product strategy, roadmap planning, and execution - Expertise in user research, persona development, and user-centered design principles - Ability to uncover customer needs through structured discovery and probing questions - Demonstrated success managing cross-functional teams and driving alignment - Strong analytical skills, including experience with business metrics and financial modeling - Experience evaluating market trends, customer needs, and competitive landscapes - Proficiency with tools such as Jira, Asana, and Tableau - Ability to define and execute product positioning informed by win/loss analysis - Strategic mindset with the ability to balance customer needs and business priorities Preferred Qualifications - MBA or advanced degree in a related field - Experience in education, edtech, or assessment-based products - Experience building products from early-stage concept through launch - Familiarity with go-to-market planning and pricing strategy development - Experience working in high-growth or transformation environments Physical Requirements - Remote - Travel 1 to 2 times a year for off-site team meetings or conferences - May require stationary positions, sitting or standing, for extended periods Benefits - Medical, Dental, and Vision plans - Company paid basic life and AD and D insurance - Company paid long-term disability - Paid Parental Leave - Supplemental life insurance options - Company paid Employee Assistance Program (EAP) - Retirement plan with discretionary company matching - Flexible Spending Account (FSA) and Health Savings Account (HSA) options - Premium subscription to Calm for employee and dependents - 33 days of company paid time off (PTO, Holidays, Wellness Days) - Flexible work arrangements - Tuition Reimbursement Program - Company orientation and 30, 60, 90 Day Onboarding

• Acquire net-new district logos and meet annual new business quota within an assigned territory. • Build and maintain 3x pipeline coverage to support quarterly and annual quota attainment. • Drive cross-sell of at least one new Riverside Insights product into existing customer districts each year. • Partner with Renewal Account Managers in quarterly joint account planning for top districts. • Run a disciplined, stage-based sales process with clearly defined exit criteria and accurate CRM hygiene. • Position product value and ROI against district initiatives such as MTSS, PBIS, SEL, early learning, and assessment modernization. • Convert pilots and limited implementations into multi-school or district-wide adoption in partnership with Professional Learning and Customer Success. • Deliver forecast accuracy within plus or minus 10% on a rolling quarterly basis.

• Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams • Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process • Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions • Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools • Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs • Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement • Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria • Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency

Role Description As a Revenue Technology Analyst, you will own and evolve the CRM and revenue tech stack that powers Riverside's sales, marketing, and customer success teams, making data reliable, workflows intuitive, and insights actionable across the GTM organization. The Revenue Technology Analyst sits within GTM Operations and is responsible for CRM performance, HubSpot platform management, and the operational analytics that help our sales and customer experience teams serve schools and districts more effectively. This is a high-impact individual contributor role for someone who thrives at the intersection of systems thinking, data quality, and cross-functional collaboration. - Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams. - Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process. - Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions. - Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools. - Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs. - Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement. - Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria. - Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency. Qualifications - Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role. - Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization. - Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data. - Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices. - Ability to identify upstream drivers of support or process friction and address them systemically, not just symptomatically. - Strong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners. - Ability to audit inventory workflows to maximize scalability with our systems. - Bachelor's degree required. Requirements - Master's degree in a relevant field (preferred). - Experience managing data migrations from third-party automation or CRM tools into HubSpot (preferred). - Familiarity with AI tools and automation platforms (preferred). - Understanding of AI agent concepts and practical experience applying AI in GTM or operational contexts (preferred). - Remote work capability. - Travel 1-2 times a year for off-site team meetings or conferences. - May require stationary positions (sitting or standing) for extended periods. Benefits - Medical, Dental, and Vision plans. - Company paid basic life and AD and D insurance. - Company paid long-term disability. - Paid Parental Leave. - Supplemental life insurance options. - Company paid Employee Assistance Program (EAP). - Retirement plan with discretionary company matching. - Flexible Spending Account (FSA) and Health Savings Account (HSA) options. - Premium subscription to Calm for employee and dependents. - 33 days of company paid time off (PTO, Holidays, Wellness Days). - Flexible work arrangements. - Tuition Reimbursement Program. - Company orientation and 30, 60, 90 Day Onboarding.

• Resolve assigned customer support tickets within SLAs by prioritizing urgency and following clear resolution timelines. • Maintain steady daily ticket throughput while delivering positive, solution-focused service. • Adhere to assigned schedules and ensure full coverage of priority contact channels during peak hours. • Educate customers on new platform features, updates, and best practices, translating technical concepts into clear next steps. • Proactively guide customers toward ecommerce ordering and reinforce the benefits of self-service. • Review QA feedback and apply improvements to maintain strong quality scores. • Document tickets accurately and completely so that internal partners can pick up context without rework. • Participate actively in team and business unit meetings, contributing to a collaborative support culture. • Pursue ongoing professional development and apply new skills to improve customer satisfaction and resolution time.

Role Description As a Customer Service Agent you will be the first voice and trusted guide for the educators and administrators who rely on Riverside Insights every day, helping them resolve questions quickly so they can stay focused on the students they serve. This role sits on our CX team and supports customers through phone, email, and ticket channels. You will resolve issues within established service-level agreements (SLAs), educate customers on platform features, and guide them toward self-service options like ecommerce ordering. Success in this role looks like steady ticket throughput, strong quality scores, and customers who feel supported and informed. - Resolve assigned customer support tickets within SLAs by prioritizing urgency and following clear resolution timelines. - Maintain steady daily ticket throughput while delivering positive, solution-focused service. - Adhere to assigned schedules and ensure full coverage of priority contact channels during peak hours. - Educate customers on new platform features, updates, and best practices, translating technical concepts into clear next steps. - Proactively guide customers toward ecommerce ordering and reinforce the benefits of self-service. - Review QA feedback and apply improvements to maintain strong quality scores. - Document tickets accurately and completely so that internal partners can pick up context without rework. - Participate actively in team and business unit meetings, contributing to a collaborative support culture. - Pursue ongoing professional development and apply new skills to improve customer satisfaction and resolution time. Qualifications - Prior call center or customer service phone experience. - Strong professional communication skills, both oral and written. - Ability to multitask across systems, channels, and customer issues without losing accuracy. - Ability to meet deadlines and consistently hit daily ticket and coverage targets. - Proficiency with computers and standard support tools. - Reliable home internet with strong speed and stability for sustained phone and ticket work. - Strong time management, prioritization, and attention to detail. - Openness to QA feedback and a track record of acting on it. Requirements - Experience supporting customers in an education, edtech, or assessment-platform environment. - Familiarity with ticketing platforms (such as Salesforce Service Cloud, Zendesk, or similar). - Experience guiding customers toward self-service or ecommerce purchasing options. - Comfort explaining technical platform features in plain, customer-friendly language. Benefits - Medical, Dental, and Vision plans - Company paid basic life and AD and D insurance - Company paid long-term disability - Paid Parental Leave - Supplemental life insurance options - Company paid Employee Assistance Program (EAP) - Retirement plan with discretionary company matching - Flexible Spending Account (FSA) and Health Savings Account (HSA) options - Premium subscription to Calm for employee and dependents - 33 days of company paid time off (PTO, Holidays, Wellness Days) - Flexible work arrangements - Tuition Reimbursement Program - Company orientation and 30, 60, 90 Day Onboarding

Role Description As a Regional Partnership Executive, you will open new doors across K-12 districts, bringing Riverside Insights assessment and student wellness solutions to leaders who are working to grow the potential in every student. You will own net-new logo acquisition, expand product adoption inside existing districts, and partner closely with Renewal Account Managers to build durable, multi-year district relationships. This role sits at the front edge of that work, connecting district priorities (MTSS, PBIS, SEL, early learning, and assessment modernization) to the products that move the needle for students. What you will do: - Acquire net-new district logos and meet annual new business quota within an assigned territory. - Build and maintain 3x pipeline coverage to support quarterly and annual quota attainment. - Drive cross-sell of at least one new Riverside Insights product into existing customer districts each year. - Partner with Renewal Account Managers in quarterly joint account planning for top districts. - Run a disciplined, stage-based sales process with clearly defined exit criteria and accurate CRM hygiene. - Position product value and ROI against district initiatives such as MTSS, PBIS, SEL, early learning, and assessment modernization. - Convert pilots and limited implementations into multi-school or district-wide adoption in partnership with Professional Learning and Customer Success. - Deliver forecast accuracy within plus or minus 10% on a rolling quarterly basis. You will work alongside a collaborative go-to-market team, including Renewal Account Managers, Professional Learning, Customer Success, and Marketing, with a shared commitment to long-term district outcomes over short-term credit. Qualifications - Demonstrated K-12 sales experience with a track record of net-new logo acquisition. - Proven history of consistent quota attainment in a hunting and cross-selling role. - Experience managing complex, multi-stakeholder district sales cycles from prospect to close. - Strong pipeline-building, KPI, and forecasting discipline, including 3x pipeline coverage and accurate CRM documentation. - Consultative discovery and needs-analysis skills, with the ability to align solutions to district instructional priorities. - Strong negotiation and closing capability, including multi-year agreements. - Persistence, urgency, and resilience in competitive markets. - Ability to collaborate across internal teams (Renewals, Professional Learning, Customer Success) with a district-first mindset. Preferred Qualifications - Working knowledge of K-12 instructional, assessment, and student wellness frameworks (MTSS, PBIS, SEL, early learning). - Experience selling assessment, SEL, or student wellness solutions to district leadership. - Experience converting pilots into district-wide adoption. - Existing relationships with district decision-makers in the assigned territory. Physical Requirements - Remote. - Travel 50-70% for district visits, conferences, and presentations. - May require stationary positions (sitting or standing) for extended periods. Benefits - Medical, Dental, and Vision plans. - Company paid basic life and AD and D insurance. - Company paid long-term disability. - Paid Parental Leave. - Supplemental life insurance options. - Company paid Employee Assistance Program (EAP). - Retirement plan with discretionary company matching. - Flexible Spending Account (FSA) and Health Savings Account (HSA) options. - Premium subscription to Calm for employee and dependents. - 33 days of company paid time off (PTO, Holidays, Wellness Days). - Flexible work arrangements. - Tuition Reimbursement Program. - Company orientation and 30, 60, 90 Day Onboarding. Compensation A reasonable estimate of the OTE range for this position is $100,000-$105,000 USD plus applicable commission. This compensation range is specific to the United States, and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal pay ranges; and market data or range parameters. Equal Opportunity Employer Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Partner with sales leaders and finance teams to enhance the accuracy, reliability, and consistency of sales forecasts • Manage and optimize the sales process across multiple product lines and business units • Ensure sales teams have access to high-quality data, tools, and reporting systems • Work with Business Unit leaders and sales leadership to oversee account assignment and quota setting processes • Communicate and collaborate with cross-functional teams on sales priorities and business objectives • Continuously assess and improve sales processes, tools, and reporting systems • Track sales data to assess team performance against targets and recommend actions for improvement