Hudu

• Design, build, test, and maintain integrations with third-party platforms (PSAs, RMMs, identity providers) via REST APIs • Implement and troubleshoot OAuth and other auth flows across multiple integration partners • Design and debug background job processing (Sidekiq) for sync jobs at scale — including diagnosing flaky or slow jobs under real production load • Write/test code for back-end operations, monitor architecture performance, troubleshoot and resolve issues • Implement new features and integrations, and help improve existing ones • Perform systems analysis to maintain and control the use of computer systems software as a systems programmer • Revise, repair, or expand existing programs to increase operating efficiency or adapt to new integration partner requirements • Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes • Compile and write documentation of program development and revisions, including code comments so others can understand the program • Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.

Role Description We're seeking a versatile Designer to join our team at Hudu to own the user experience (UX) and user interface (UI) of our various digital assets. You will collaborate on the design of our products, breaking down complex ideas, and turning them into simple, elegant, user-centric solutions. We want you to create intuitive, delightful, and seamless experiences for our customers. You will help conduct user research and conduct usability testing to ensure all designs meet user and client requirements, optimize services and products for a range of clients, develop mockups for the design and development teams, and assist sales and marketing with product images for GTM and product campaigns. The essential functions include, but are not limited to the following: - UX Investigation & Optimization: Investigate user experience requirements for our digital suite, comparing existing applications to design higher-performing alternatives. - Design System Management: Utilize and maintain our existing component library to build UI elements (navigation, search, widgets). Identify gaps in the library and design new components as needed to ensure scalability. - Iterative Prototyping: Rapidly translate product ideas into high-fidelity designs. For every project, provide multiple creative solutions with a clear "Pros vs. Cons" breakdown to facilitate collaborative team decision-making. - User Research Execution: Conduct end-to-end user research and testing activities to analyze behavior and validate design decisions (rather than just providing guidance on them). - Development Handoff: Prepare clean, well-documented design files to ensure a seamless handoff to the Dev team. - Industry Literacy: Maintain a deep understanding of industry trends, best practices, and competitor products to keep our digital assets competitive. - Design System Adherence: Work strictly within established design systems to ensure consistency across all platforms, focusing on product-centric typography and layout. Qualifications - Degree or certification in Product Design, UX/UI Design, Digital Design, or a related field (Relevant professional experience is equally valued). - Minimum of four years of professional experience in UI/UX or Product Design for digital services. - A strong portfolio demonstrating shipped work for both web and mobile applications. - Expert-level proficiency in Figma (Experience with Canva is a plus for supporting marketing initiatives, but not required). - Flexible and agile understanding of mobile + web best practices. - Fluent oral and written English communication skills; ability to articulate design logic to stakeholders. Benefits - Health Insurance - 401k plan with company matching - Paid time-off - Flexible work hours - Work Life Balance

• Write clean, maintainable code within the Rails framework, utilizing best practices. • Design and optimize RESTful APIs that power our suite of applications, ensuring they are reliable, performant, and consistent across the platform. • Integrate Hotwire components like Turbo Streams, Turbo Frames, and Stimulus to achieve smooth, near-instantaneous user interactions on the front-end. • Collaborate with UX design and product management teams to brainstorm new and existing requirements • Implement new features, new products, and help to improve existing features • Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. • Keep your team up-to-date with your progress, issues, and status

• Write and refine copy for web pages, case studies, social media posts, and marketing assets • Manage social media channels (organic and paid), ensuring consistent posting, community engagement, and aligned branding • Produce basic visuals and graphics that fit our established brand aesthetic (e.g., simple social graphics, presentation materials) • Support ongoing marketing campaigns, coordinating content needs, tracking performance metrics, and suggesting improvements • Collaborate with cross-functional teams (designers, developers, leadership) to ensure cohesive messaging and timely execution • Gain experience to SEO management, including keyword research, on-page optimization, and performance tracking • Support paid ad campaigns across platforms • Maintain and organize marketing assets, ensuring brand materials, templates and resources are updated and accessible • Foster marketing relationships with partners, vendors, and external collaborators to support campaign execution and brand growth

• Deploy and manage Ruby on Rails applications in AWS and Kubernetes environments, ensuring high availability, scalability, and resilience across all production and staging systems. • Implement and maintain security best practices across the infrastructure, including identity and access management (IAM), encryption at rest and in transit, container security scanning, and patch management. • Monitor and analyze application and infrastructure logs (Rails logs, Kubernetes logs, AWS CloudWatch, S3 access logs, Nginx, PostgreSQL, etc.) to proactively identify, investigate, and resolve issues. • Debug system performance bottlenecks across the stack, including slow database queries, S3 object storage latency, misconfigured Nginx or load balancers, or Rails application-level issues. • Design and maintain CI/CD pipelines that automate build, test, and deployment processes with minimal downtime. • Collaborate with developers to improve observability and instrumentation, ensuring that metrics, tracing, and logging are in place to diagnose issues quickly. • Conduct infrastructure capacity planning to ensure resources are optimized for cost and performance as customer usage grows. • Respond to incidents and outages, participate in root cause analysis, and implement corrective actions to prevent recurrence. • Maintain and optimize Kubernetes clusters, ensuring proper resource allocation, autoscaling, and workload distribution. • Work with databases (PostgreSQL) to tune queries, configure backups, manage replication, and ensure reliability. • Manage and monitor cloud storage systems (S3, EBS, etc.), ensuring secure, performant, and cost-effective use. • Implement disaster recovery strategies, including regular testing of backups and failover processes. • Stay current on DevOps, Rails, AWS, and Kubernetes practices and technologies, applying them to continuously improve system reliability, security, and performance.

• Manage inbound and self-sourced opportunities through a structured pipeline. Maintain accurate CRM records and ensure opportunities move efficiently through each stage of the sales process. • Lead discovery calls to understand prospect workflows, challenges, and goals. Identify how Hudu fits into their documentation and operational processes. • Deliver tailored product demonstrations that clearly communicate the value of Hudu to MSPs and IT teams. • Prepare proposals, handle common objections, and guide prospects through the decision-making process to close new business. • Actively explore and leverage AI tools to improve prospecting, research, follow-up communication, and sales productivity. Stay informed on emerging AI trends that can enhance the sales process. • Work closely with marketing, product, and customer success to ensure prospects receive accurate information and a smooth transition from sales to onboarding. • Develop a strong understanding of the MSP and IT documentation landscape, including competitive tools and industry trends.

• Writing clean, maintainable code within the Rails framework, utilizing best practices. • Integrating Hotwire components like Turbo Streams, Turbo Frames, and Stimulus. • Optimizing backend logic to quickly generate HTML fragments for updates. • Collaborate with UX design and product management teams to brainstorm requirements. • Implement new features, new products, and help to improve existing features. • Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. • Keep your team up-to-date with your progress, issues, and status.

• Collaborate with designers and developers in reviews to provide early feedback on usability, layout, and interaction design. • Conduct thorough manual and automated UI/UX testing of Ruby on Rails applications across desktop and mobile, ensuring responsive design, intuitive flows, and pixel-perfect rendering. • Perform exploratory, regression, and cross-browser testing to validate dynamic interfaces, real-time updates, and user interactions under varied conditions. • Identify and document findings with clear reproduction steps, screenshots, console logs, and session recordings for efficient developer resolution. • Execute performance-focused UX testing, verifying smooth data loading, error handling, and feedback during slow or failed backend responses. • Continuously improve test coverage, tools, and processes to support rapid Rails feature delivery with high quality.

• Define Product Vision and Strategy • Engage directly with MSPs, IT teams, and users through interviews, feedback analysis, community forums, and support data to uncover pain points in IT documentation and operations. • Build and maintain a prioritized roadmap, balancing quick wins (e.g., new integrations) with long-term innovations, informed by customer upvotes and usage metrics. • Write clear user stories, specs, and PRDs for features like custom asset layouts, secure password management, workflow automation, or mobile/browser extensions. • Partner closely with engineering, design, support, sales, and marketing teams to guide development, resolve issues, and ensure seamless launches. • Support sprint planning, backlog grooming, QA, and coordinate releases with go-to-market activities (e.g., feature announcements, demos, changelog updates). • Monitor key SaaS metrics (e.g., adoption, retention, churn, feature usage via analytics), gather post-launch feedback, and iterate rapidly. • Communicate roadmaps, progress, and insights to leadership and the team; contribute to customer-facing content like release notes, blogs, and demos.

• Collaborate with designers and developers in reviews to provide early feedback on usability, layout, and interaction design. • Conduct thorough manual and automated UI/UX testing of Ruby on Rails applications across desktop and mobile, ensuring responsive design, intuitive flows, and pixel-perfect rendering. • Perform exploratory, regression, and cross-browser testing to validate dynamic interfaces, real-time updates, and user interactions under varied conditions. • Identify and document findings with clear reproduction steps, screenshots, console logs, and session recordings for efficient developer resolution. • Execute performance-focused UX testing, verifying smooth data loading, error handling, and feedback during slow or failed backend responses. • Continuously improve test coverage, tools, and processes to support rapid Rails feature delivery with high quality.