This is a remote position. We are looking for a detail-oriented QA Tester to join our team. This role is ideal for entry to mid-level professionals who are passionate about ensuring software quality and delivering a seamless user experience. You will work closely with developers, product managers, and other stakeholders to test applications and identify issues before release. Key Responsibilities - Execute manual and/or automated test cases to validate software functionality - Identify, document, and track defects using bug tracking tools - Collaborate with developers to troubleshoot and resolve issues - Participate in test planning, test case creation, and test execution - Perform regression, functional, integration, and user acceptance testing - Ensure applications meet quality standards and business requirements - Assist in maintaining test documentation and reports - Support continuous improvement of QA processes and best practices Required Qualifications - Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) - 1–5 years of experience in software testing or QA - Understanding of software testing methodologies and SDLC/STLC - Experience with bug tracking tools (e.g., JIRA) - Basic knowledge of manual testing techniques - Familiarity with web and/or mobile application testing - Strong attention to detail and analytical skills Preferred Skills - Exposure to test automation tools (Selenium, Cypress, etc.) - Basic knowledge of SQL for data validation - Familiarity with API testing tools (Postman, Rest Assured) - Understanding of Agile/Scrum methodologies - Experience with version control tools (Git)

Role Description The Director of Quality Assurance is responsible for establishing, leading, and continuously improving the company’s quality standards, customer experience processes, and operational procedures. Reporting directly to the Chief Operations Officer, this role ensures that all customer-facing communications, service interactions, and operational processes meet the highest standards of quality, consistency, and professionalism. Additionally, the Director will work closely with leadership across eleven global facilities for process standardization, scrap reduction, compliance programs, and continuous improvement. This leader will develop and implement company-wide quality frameworks, standardize processes and procedures across departments, and serve as the primary steward of the customer experience. The Director of Quality Assurance will partner with leadership and cross-functional teams to drive operational excellence, improve customer satisfaction, and create scalable systems that support company growth. Key Responsibilities - Quality Management System Leadership - Develop and lead the company-wide Quality Assurance strategy aligned with organizational goals - Own and maintain the enterprise QMS in compliance with AS9100 Rev D, ISO 9001:2015, NADCAP, MIL-SPEC/MIL-STD, and applicable FAR/DFARS requirements - Direct internal audit programs, management reviews, and corrective/preventive action systems to ensure systemic quality across all sites - Serve as the primary quality interface for Sales team, with customer quality representatives, and third-party registrars - Establish KPIs related to quality assurance, customer experience, and operational performance - Analyze customer service metrics, quality audits, and process outcomes - Deliver regular reports and insights to the COO and executive leadership - Use data to drive improvements in service delivery and operational consistency - Continuous Improvement (CI) - Work closely with site management teams to identify, prioritize, and address process scrap to drive down operating costs - Champion a data-driven culture by deploying top-5 quality pareto by site, FMEA tools, and advanced product quality planning (APQP) frameworks - Continuously monitor customer-facing processes & procedures for opportunities to improve the customer experience - Create and maintain company-wide Standard Operating Procedures (SOPs) - Identify operational gaps and inefficiencies and implement scalable solutions - Ensure all teams follow documented processes and quality standards - Develop and lead the enterprise CI roadmap leveraging Lean, Six Sigma (DMAIC), Kaizen, 5S, and Value Stream Mapping methodologies to reduce waste, improve throughput, and lower operational costs - Establish and track KPIs including COPQ, OTD, scrap/rework rate, Customer PPM and Escape Rate, and Supplier PPM and incoming Quality Rejection Rate by site – develop a company focus for “quality at the source” - Supply Chain Quality - Develop a Supplier Quality Assurance (SQA) program in partnership with Procurement, including supplier qualification, surveillance, and performance management - Develop supplier scorecards and corrective action processes; lead source inspections and supplier development activities at critical vendors - Ensure flow-down of all quality clauses, NADCAP, and government-mandated requirements to the supply base. - Product & Customer Quality - Establish guidelines and standards for customer communication related to quality across all channels (email, phone, chat, messaging, etc.) - Oversee all customer-facing interactions and communications to ensure consistency, professionalism, and alignment with company standards - Monitor customer feedback, satisfaction metrics, and service outcomes to identify improvement opportunities - Standardize format & content for external communications related to customer complaints, RMAs, and corrective actions - Partner with customer support, sales, and operations teams to optimize the customer communications on quality topics - Partner with Program Management and Sales to establish and execute program-specific Quality Assurance Plans as required and in anticipation of customer expectations - Lead root cause analysis (RCA) and 8D corrective action reporting for customer escapes, field failures, and non-conformances - Represent the organization in customer audits and production/operations reviews - Organizational Leadership & Development - Build, mentor, and lead a high-performing Quality organization across inspection, quality engineering, supplier quality, and CI functions. - Establish training programs for quality tools, regulatory requirements, and continuous improvement methodologies at all levels. - Develop succession plans and career paths to attract and retain top quality talent in a competitive aerospace and defense market. - Manage department budget including capital expenditure planning for metrology, inspection equipment, and laboratory capabilities Qualifications - Bachelor's degree in Engineering, Manufacturing, Quality Science, or a related technical discipline (required). - Minimum 12 years of progressive quality assurance experience, with at least 5 years in a senior leadership role - Demonstrated expertise with AS9100 Rev D and/or NADCAP program management; experience leading third-party registrar audits. - Proven track record designing and deploying Lean Six Sigma programs; Green Belt certification required (Black Belt or Master Black Belt strongly preferred). - Experience managing supplier quality programs including conducting source surveillance and corrective action management. - Proficiency in APQP, FMEA (D/P), Control Plans, SPC, MSA, and 8D/RCA methodologies. - Strong written and verbal communication skills, including executive-level presentation and government customer interface experience Key Skills & Competencies - Strategic leadership and operational excellence - Process design and standardization - Customer experience management - Quality assurance methodologies and frameworks - Data analysis and performance metrics - Strong communication and cross-functional leadership - Change management and organizational alignment - Problem-solving and continuous improvement mindset Benefits - Be part of a market leader in advanced magnetic and materials technology. - Shape the global Procurement function and direction for a rapidly growing, technology-driven, innovative company. - Collaborate with a world-class team dedicated to engineering excellence and customer success.

Ultrasonic Testing Service Excellence Engineer Do you enjoy solving complex ultrasonic testing challenges while acting as the technical focal point for customers and field service teams? Would you like to support cutting‑edge ultrasonic products through hands‑on troubleshooting, technical training, and collaboration across global service and engineering teams? Partner with the best Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. Fuel your passion The Ultrasonic Testing Service Excellence Engineer (UT SEE) is responsible for resolving customer issues, technical training, and other projects with moderate complexity including supporting NPI and customer Field Service visits. In this role, you will use defined tools, follow processes/guidelines and escalation paths, meet day-to-day short-term objectives, and must have the ability to independently lead the resolution of issues through immediate action or short-term planning. As an Ultrasonic Testing Service Excellence Engineer (UT SEE), you will be responsible for: - Acting as the single point of contact with the customer for timely and satisfactory resolution of a wide variety of technical issues/queries for the Ultrasonic product lines, driving and leading the resolution process. - Having fundamental knowledge of Ultrasonics, the associated installations, repairs, troubleshooting, and applications. - Involving other teams as required, facilitating and motivating them to support the resolution process, and using own leadership skills to gain buy‑in and engagement. - Effectively handling technical queries from assigned customers and being knowledgeable of and sensitive to business, social, and cultural issues significant to the customers. - Building strong relationships with different internal teams and customers. - Working with the regions and leadership to prioritize cases. - Supporting Remote Service team members and other teams as required. - Developing, preparing, and conducting training for internal and external technicians. - Attending, participating in, and completing field interventions as required to support remote service cases or field service needs. - Supporting New Product and New Service Introductions by being on development teams, developing training, and attending training to continually expand knowledge and expertise. To be successful in this role you will: - Have extensive experience in Ultrasound, Testing Machines, in-house repair, field services, and software applications. - Have fluent English language skills with the ability to discuss technical matters. Additional languages are a plus. - Have a Bachelor’s degree in engineering from an accredited university or college. - Have experience in analyzing technical issues. - Have strong oral and written communication skills. - Have strong interpersonal skills, be team oriented, and show willingness to work remotely in a global team. - Have the ability to work with changing priorities throughout the day as new customer issues and needs arise. - Have the willingness and ability to work a flexible schedule. - Have willingness and ability to travel for training and customer site visits. Desired Skills: - Have technical skills in LAN networks, TCP/IP protocols, and network technologies. - Have computer knowledge and be able to troubleshoot failures, install and set up hardware, and install and configure software and drivers. - Have experience with PLC Simatic S7 and be able to use Simatic Manager and TIA Portal to support installation, testing, and troubleshooting. - Have experience using electrical measuring equipment such as multimeters, oscilloscopes, attenuators, and generators. - Have authorization to perform electrical work in the low-voltage range as required by local governing bodies. - Have experience with SAP and SalesForce.com. - Have structured work methods and strong analytical skills. - Have experience managing multiple tasks in parallel. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: - Working fully remote from home office in the US. - Working flexible hours – flexing the times when you work during the day to help you fit everything in and work when you are most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: • Contemporary work-life balance policies and wellbeing activities • Comprehensive private medical care options • Safety net of life insurance and disability programs • Tailored financial programs • Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering

Overview DecisionPoint seeks a Knowledge Base / AI Specialist / QA (Tier 0) to develop, maintain, and optimize an intelligent self-service environment supporting enterprise-wide help desk and user training functions for a secure Department of Defense (DoD) program. The Specialist will lead the creation of a knowledge-driven Tier 0 solution, integrating AI-assisted content retrieval, automated responses, and continuous feedback loops to improve customer experience, knowledge accuracy, and service efficiency. This position also plays a key role in quality assurance—ensuring knowledge articles, chatbot interactions, and service content meet usability, accessibility, and compliance standards. This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. Duties & Responsibilities The Knowledge Base / AI Specialist / QA (Tier 0) will: - Design, implement, and maintain a Tier 0 AI-powered self-service knowledge base, enabling users to resolve issues independently through curated content, FAQs, and intelligent search. - Author, review, and continuously update knowledge articles, ensuring technical accuracy, consistency, and alignment with system releases and updates. - Integrate AI models, chatbots, and virtual assistants with service desk systems to provide real-time responses, guided troubleshooting, and training resources. - Track and analyze user interaction data to identify knowledge gaps and optimize content based on usage patterns and feedback. - Collaborate with help desk (Tiers 1–3) and training teams to ensure seamless escalation workflows and consistent information across all tiers. - Maintain version-controlled documentation, quick reference guides, and end-user help content supporting DCIPS Future application features. - Participate in QA reviews for help desk content, ensuring compliance with DoD style and accessibility standards (e.g., Section 508, WCAG). - Develop automated validation scripts and regression test routines to ensure knowledge base search, categorization, and link integrity remain functional after system updates. - Support integration of training repositories (e.g., SharePoint or Google Workspace) to ensure current and approved content is easily accessible to end users. - Maintain metrics on article usage, resolution rates, and user satisfaction to drive continuous improvement. - Contribute to the Continuous Service Improvement (CSI) process by identifying recurring issues and recommending new AI or automation enhancements. - Conduct QA and user acceptance validation of knowledge management tools during major releases and updates. Qualifications Clearance Requirement: - Must hold an active Secret clearance. Education: - Bachelor’s degree in Information Systems, Data Science, or related technical field. Experience: - Minimum 5 years of experience in knowledge management, IT service automation, or AI-driven support systems. - Experience supporting multi-tier service environments in federal or defense programs. - Familiarity with Agile and ITIL frameworks for knowledge lifecycle and service delivery. Technical Knowledge: - Expertise in knowledge base and self-service portal development. - Familiarity with AI-driven search, natural language processing (NLP), or chatbot configuration. - Experience using ITSM tools such as ServiceNow, Jira Service Management, or Remedy. - Working knowledge of metadata tagging, taxonomy, and content governance. - Understanding of QA methods, version control, and accessibility compliance (Section 508/WCAG). - Proficiency with analytics tools for performance measurement and improvement tracking. Certifications (Preferred): - ITIL v4 Foundation or Knowledge-Centered Service (KCS) certification. - CompTIA Security+ CE or equivalent DoD 8570 certification. - AI, data analytics, or automation certification (e.g., AWS Machine Learning, Microsoft AI Fundamentals). Skills: - Excellent writing, editing, and content structuring skills for technical and end-user audiences. - Strong analytical mindset for monitoring service trends and AI performance metrics. - Ability to collaborate across help desk, cybersecurity, and DevSecOps teams. - Creative problem-solving and commitment to continuous service improvement. Our Equal Employment Opportunity Policy - EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. - Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. - Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.