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LIGHTFEATHER IO LLC logo
LIGHTFEATHER IO LLC

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

ServiceNow Developer

Software EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 51-200

Location

United States

Posted

45 days ago

Salary

0

Seniority

Mid Level

Job Description

ServiceNow Developer

LIGHTFEATHER IO LLC

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred: - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

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Job DetailsGeneral Summary Under general supervision of the Clinical Director, the Continuous Monitoring Technologist (CM Tech) independently views real-time EEG data and identifies wake, sleep patterns, anomalies and critical events and communicates critical findings to the Reading Physician, per company protocol. The technologist must be thorough in documenting patient events, including clinical and electrographic findings. Effective and timely communication is a critical element of the job. The CM Tech may assist in basic machine troubleshooting and assist on-site staff with electrode repair. The goal of the CM Tech is to produce a quality recording, minimizing artifact and basic technical concerns, to the best of their capability in a remote setting. Patient safety is at the forefront of the exceptional patient care that the CM Tech provides. Duties and Responsibilities 1. Neurotelemetry Equipment a. 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The CM Tech ensures that relevant patient information is documented in the patient log and/or study- including patient history, medication, critical values, reason for EEG, Reading Physician name and contact information, as well as, patient unit phone number and room number, in the event a critical safety event occurs. If this information is not received during handoff, the CM Tech will attempt to obtain this information and notify the shift supervisor. b. While the study is recording, the CM Tech will communicate with hospital staff and Reading Neurologist to provide patient updates, when applicable. c. Remote monitoring is an advanced position in Neurodiagnostics; the CM Tech is proficient in EEG pattern recognition and can provide a technical description to the Reading Physician and on-site staff, per protocol. A technical description is not to be treated as an EEG interpretation, only the Reading Physician can provide that. d. Distinguish between physiological and non-physiological artifacts. e. Recognizes, documents and notifies appropriate personnel of all clinical, electrographic and electroclinical events- per facility protocol. The CM Tech exercises independent judgement in determining when a study meets critical values and notifies the Reading Physician, per facility protocol. f. Identifies and documents normal patterns/variants as well as abnormal patterns and anomalies within the technologists’ scope of practice. g. The CM Tech is expected to complete technologist EEG summaries on each patient, utilizing the most up-to-date ACNS standardized terminology. h. The CM Tech is provided training on clipping, pruning and archiving procedures per facility protocol. i. The CM Tech understands medical and pharmacological conditions that influence the EEG. 3. Documentation Parameters a. The CM Tech is expected to document, at minimum, once within a 30-minute time period, per company protocol. b. 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Demonstrates the interpersonal and communication skills necessary to interact with medical staff, patients, visitors and other hospital employees. b. Ensures timely communication and response to e-mail and cell phone. i. While on shift and actively monitoring, cell phone volume will be turned on. ii. While on shift and actively monitoring, answer all phone calls in a timely manner, no more than 5-10 minutes. If you are unable to meet that requirement due to another commitment, notify the shift supervisor immediately. iii. Respond to text message exchanges, Microsoft Teams communication, and e mail correspondence in a timely manner. iv. If the CM Tech is handling a critical event and is unable to meet above requirements, notify the shift supervisor for assistance, if necessary. c. Participates in individual and company-wide meetings as requested by the leadership team. If unable to attend, notify direct supervisor. 5. Administrative Duties a. Performs on-call duties per policy. b. Performs administrative project work as assigned. c. Assists the leadership team through training and orientation of new hires. d. Assist the leadership team with continuing education initiatives. 2 6. Technical Skills a. Knowledgeable in neuroanatomy relevant to critical care monitoring. b. Stays abreast of updates in ACNS Guidelines. c. Demonstrates competency in operating EEG equipment and troubleshooting. d. Able to identify normal versus abnormal adult, pediatric and neonate patterns. e. Has basic computer knowledge and data entry skills. f. Identifies common seizure syndromes and their EEG correlate. g. Is able to sit for extended periods of time, while concentrating on multiple computer screens. h. Is able to work proficiently when stressful monitoring conditions arise. 7. Working Conditions a. Variable work schedule that may change from week to week, dependent upon case load, patient availability, technologist availability, on-call requirements, or training needs. 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