InductiveHealth Informatics

• Assist in designing, developing, and maintaining automation solutions across our applications environment • Support the development and maintenance of applications using C# and .NET technologies • Write and optimize queries in SQL Server to support application functionality and reporting • Build and maintain scripts using PowerShell for automation, deployment, and system management • Help write and maintain unit and integration tests in C# (xUnit, Moq, AutoFixture), following the team's documented testing patterns and reusing existing test helpers • Contribute to the development and maintenance of CI/CD pipelines to support efficient and reliable software delivery • Assist with migrating our database deployment process away from a homegrown tool to Red Gate Flyway, supporting the team's transition to a modern, standardized migration workflow • Collaborate with cross-functional teams to identify automation opportunities and improve processes • Troubleshoot application issues and support ongoing system enhancements • Apply an AI-first approach to problem-solving, exploring opportunities to leverage AI/automation tools to increase productivity and innovation • Document processes, solutions, and best practices • Work with DevOps to build and maintain application observability, including dashboards, alerts, and telemetry, using Application Insights and Azure Monitor to give the team visibility into application health, job execution, and integration performance.

• Develop Automated Test Scripts: Create, run and maintain automated tests for critical web application workflows using tools like Selenium WebDriver and Playwright frameworks. Create robust scripts to validate UI functionality, workflows, and data integrity across InductiveHealth’s product suite. • Ensure Software Quality: Work alongside QA and development teams to understand application behavior, implement comprehensive test plans covering functional, regression, and end-to-end scenarios. Continuously improve test coverage to maintain high reliability of our applications through regular releases. • Leverage AI & Modern Tools Effectively: Utilize AI-assisted development and testing tools to improve productivity in test design, scripting, debugging, and maintenance. Work with generative AI assistants (e.g., code-completion, test case generation tools) to accelerate script development and maintenance. Maintain self-healing test frameworks and AI-based analytics to reduce flaky tests and improve defect detection. • Execute and Monitor Automated Testing: Monitor automated test runs, analyze failures, document findings, and ensure timely resolution of any breaking changes. • Document Test Assets and Results: Document test steps, results, and defects clearly. Maintain testing artifacts (test plans, cases, scripts) in our repository. Provide concise reports on testing progress, coverage, gaps, quality risks, and related quality metrics to the team. • Learn the Product and Domain: Build understanding of public health domain and InductiveHealth’s applications (like disease surveillance workflows, data privacy requirements). Ensure testing approaches account for relevant regulatory, security and accessibility standards (e.g., data confidentiality, HIPAA compliance, 508 Compliance).

• Triage, investigate, and resolve assigned support requests in a timely and effective manner, escalating issues when appropriate • Guide clients remotely through issues, questions, and application functionality, including basic user guidance and support • Listen attentively to clients’ questions and concerns, assess the issue, and provide clear and practical solutions • Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues to the appropriate internal teams • Partner with DevOps Engineers and other cross-functional teams to investigate, escalate, and resolve technical issues • Provide clients with timely and accurate status updates on open requests, ensuring clear communication throughout the issue lifecycle • Create and maintain client support knowledge articles, support documentation, and standard operating procedures (SOPs) • Own assigned requests through resolution, including follow-up, documentation, and coordination across internal teams • Identify recurring issues, support trends, and process improvement opportunities and communicate them to internal stakeholders • Translate technical issues and system behavior into clear, client-friendly language for users with varying levels of technical experience • Represent InductiveHealth with professionalism and integrity while helping to advance our company mission

• Lead and support engineering teams across Platform Engineering and Interoperability, ensuring alignment on architecture, delivery, and engineering standards, supporting the organization’s growth and focus areas • Drive the design and evolution of core platform services, including identity (SSO/MFA), API gateway, and shared service layers used across products • Own and scale identity and access management solutions (e.g., Keycloak), including federation, configuration, and secure authentication workflows • Define and enforce best practices for API design and gateway management & governance, including authentication, rate limiting, and observability, ensuring APIs are observable, well-documented and developer friendly • Lead the development and scaling of data integration architecture, including Apache NiFi and legacy HL7-based processing systems • Drive migration of legacy data pipelines into modern frameworks while maintaining continuity and system reliability • Design and optimize data flows across APIs (FHIR/REST), SFTP, and internal systems, supporting both batch and near real-time processing • Establish integration patterns, standards, and reusable components that can be leveraged across teams • Ensure strong data validation, transformation, and error-handling practices across all pipelines supporting easier troubleshooting • Implement and evolve monitoring and observability practices (e.g., OpenSearch) to ensure system health and performance, with a focus on fast detection and recovery • Partner with Product, Security, and Compliance to align platform and interoperability capabilities with regulatory and business needs, enabling great client and developer experiences • Guide architectural decisions across platform and integration layers, ensuring consistency, scalability, maintainability and documentation • Mentor engineers and technical leads, reinforcing best practices across platform services and data systems and modeling a growth mindset, raising the bar for engineering excellence • Lead incident response and root-cause analysis for complex system and integration issues, and drive long-term resolution strategies that prevent recurrence

• Lead the design and execution of an organization-wide analytics strategy focused on scalability, usability, and impact • Partner with Product, Engineering, and stakeholders to define data requirements and ensure alignment with business and public health outcomes • Own and evolve data modeling practices to support high-quality reporting, dashboards, and downstream analytics use cases • Drive development and optimization of SQL-based data pipelines across Azure SQL and SQL Server environments • Oversee Power BI development, including Direct Query models and paginated reporting for operational and executive use • Establish and improve ETL/ELT processes to ensure reliable, performant, and maintainable data flows • Implement and monitor data observability practices (e.g., Application Insights) to proactively identify and resolve data issues • Guide technical decision-making across .NET-based data services, including Entity Framework and related tooling • Mentor and develop team members, elevating technical capabilities and promoting best practices across the data stack • Champion data adoption across the organization by improving accessibility, usability, and trust in analytics outputs

• Partner with clients, Product, Engineering, Architecture, Security, Operations, and Public Health stakeholders to develop a comprehensive, end‑to‑end understanding of solution needs, constraints, and priorities • Continuous user and client discovery and validation, conducting user interviews to understand pain points and the user journey to create intuitive experiences that deliver value. • Own and communicate product vision and roadmap, articulating the “why” behind the product vision ensuring alignment across stakeholders, Scrum teams, and leadership • Lead quarterly product planning, defining clear goals, priorities, and success measures, and ensuring quarterly commitments are delivered through active coordination and execution tracking • Translate client, business, and regulatory needs into clear, actionable product direction, including epics, features, user stories, acceptance criteria, and non‑functional requirements • Maintain backlog of at least two sprints of fully refined work items that are execution ready • Data driven decision making to measure success and drive product priority decisions using prioritization frameworks like MoSCoW or RICE to align with business goals. • Maintain backlog of the next quarter’s epics and features to provide a roadmap for the team and define quarterly planning • Ensure solutions are designed with security, scalability, performance, reliability, accessibility, and user experience as first‑class considerations • Evaluate how proposed capabilities fit within the broader platform ecosystem, including shared services, integrations, data flows, and long‑term roadmap implications • Incorporate AI‑assisted practices throughout the SDLC, using responsible AI to support discovery, requirements definition and refinement, prioritization, documentation, and delivery—while ensuring human oversight, accuracy, security, and compliance remain central • Partner closely with engineering throughout the delivery lifecycle—refining scope, clarifying intent, answering questions, and validating delivered outcomes against expected end‑to‑end behavior • Partner closely with internal teams to ensure operational readiness of launched features and products • Lead and facilitate planning sessions to align stakeholders on priorities, tradeoffs, and solution approaches • Create and maintain supporting artifacts (workflows, user journeys, diagrams, and supporting documentation) that enable effective solution design and delivery • Demo new capabilities to internal teams and external stakeholders, incorporating feedback into ongoing product evolution

• Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable • Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project • Track and ensure project burn rate is within identified projections • Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion • Develop a high-level understanding of our supported products and how they are used • Understand the contract and all deliverables to ensure requirements and scope are widely known and met • Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests • Work with Client Success Manager to request funding approval for out-of-scope work requests • Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation • Review client complaints and concerns and seek to improve the client experience • Create a monthly project status report • Work with Client Success Manager to provide metrics for monthly client status report • Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate • Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues • Follow established change control procedures to manage overall project scope • Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members • Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed • Manage utilization, allocation, and burn for each project • Facilitate regular project team meetings including meetings with internal team members and client representatives • Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items • Follow up on all action items and outstanding tickets in a timely manner • Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects • Assist in RFP responses • Attend internal and external subject matter meetings as needed

• Lead and manage all daily accounting operations, including general ledger management, reconciliations, accruals, and the preparation of journal entries in compliance with US GAAP. • Oversee full-cycle accounts receivable and accounts payable processes, ensuring accurate cash flow management and strong customer/vendor relationships. • Own the monthly, quarterly, and annual close processes - setting timelines, reviewing all deliverables, and performing key closing tasks directly as needed. • Prepare, review, and ensure accuracy of financial statements (P&L, balance sheet, cash flow) and key management reports. • Lead the accounting integration of acquired companies, including system migrations into NetSuite and alignment of accounting policies, processes, and controls. • Partner with Client Success and Operations to define, document, and operationalize revenue recognition practices in compliance with ASC 606. • Ensure accurate and timely revenue recording by overseeing revenue schedules, contract reviews, and system configurations supporting usage-based or subscription billing models. • Serve as the primary point of contact for external auditors, coordinating audit activities, providing documentation, and responding to inquiries. • Partner with external tax advisors to ensure all federal, state, and local filings are completed accurately and on time. • Own day-to-day banking and treasury management. • Serve as the primary point of contact for Company insurance broker, driving annual renewals and managing claims. • Develop, refine, and maintain internal controls, accounting policies, and financial procedures that support scalability and operational excellence. • Lead, mentor, and develop accounting team members, fostering a culture of accuracy, accountability, and continuous learning. • Work closely with the CFO and Director of Finance on budgeting, forecasting, variance analysis, and strategic financial planning. • Collaborate cross-functionally with business leaders to support operational decision-making and financial transparency. • Identify and implement opportunities to streamline and automate accounting processes while maintaining high-quality day-to-day execution. • Drive ERP system utilization and enhancements (NetSuite strongly preferred) to support business scaling.

• Develop and maintain project plans, timelines, and roadmaps using Smartsheet, Jira, and/or other project management tools. • Coordinate with cross-functional teams (DevOps, Data, Product, Client Delivery, Operations, etc.) to define scope, deliverables, and milestones. • Manage cross-team dependencies across Product, Engineering, DevOps, and business stakeholders to support timely delivery. • Serve as the central point of coordination for internal initiatives, facilitating meetings, preparing agendas, documenting decisions, and publishing action items. • Track project progress, resource allocation, utilization, and burn rate for internal efforts. • Identify risks, issues, and dependencies early; develop mitigation plans and collaborate with SMEs to resolve blockers. • Document technical decisions, action items, risks, and delivery assumptions in a clear and actionable format for both technical and non-technical stakeholders. • Follow established change-control procedures to manage adjustments in scope, timing, or resources. • Leverage internal tools (Jira, Smartsheet, Confluence, etc.) to track progress, drive transparency, and standardize processes. • Provide guidance, mentoring, and escalation support for team members working on project workstreams. • Contribute to internal process evaluations and organizational improvement initiatives. • Support development of internal proposals, business cases, and readiness for new tools, system upgrades, or technology transitions. • Participate in internal planning sessions and cross-functional strategic initiatives as needed.

• Lead the continued transition of legacy SAS-based ETL processes to SQL Server, completing remaining migrations and validating results through parallel processing and data reconciliation. • Translate undocumented or minimally documented legacy ETL logic into maintainable, fault tolerant SQL Server and SSIS workflows. • Improve and standardize incremental data processing patterns, reducing reliance on full data refreshes and destructive reload processes. • Own the reliability and performance of ETL pipelines by identifying and resolving bottlenecks, particularly in high-volume and performance-sensitive workflows. • Investigate and correct data flow issues that prevent records from consistently reaching downstream systems across environments. • Support production data operations by partnering with product, engineering, and support teams to triage and resolve data-related issues and support tickets. • Participate in regular operational check-ins and serve as a primary escalation point for ETL and data pipeline concerns. • Document ETL logic, dependencies, and operational processes to reduce institutional knowledge risk and improve long-term maintainability. • Introduce improved logging, monitoring, automation, and repeatability across data integration workflows. • Collaborate with engineering peers and domain experts to establish clearer ownership and standards for ETL and data pipeline practices.