Role Description We are seeking a talented Platform Engineer to join the Navy Certificate to Ship (CtS) team, which translates to a mix of a devops and a platform application security team. The ideal candidate will play a crucial role in the development and maintenance of our platform, demonstrating a strong understanding of system architecture, problem-solving skills, and the ability to guide other engineers. We are seeking an experienced professional who can fulfill technical responsibilities and contribute to the strategic vision and innovation of our products. As a Platform Engineer within our organization, you will join a team of dedicated unicorns who are focused on advancing freedom and independence globally. Our teams work on various different technical baselines depending on specific engagements. We focus our Products on the Platform layer, but to deliver for our Heroes, we also work on CI/CD components, runner deployments and maintenance, and automating processes. Responsibilities: - Serve as a crucial link between applications, either custom development, COTS, or OSS, and the Navy platform environment, advocating best practices and facilitating communication between application teams and platform teams. - Innovate and Solve Problems: - Evaluate and weigh different methods for solving complex business problems; identify innovative solutions. - Demonstrate Technical Skill: - Solve technical problems that span 2-3 knowledge domains, showcasing a broad understanding of diverse technological landscapes. - Demonstrate expert knowledge in 1-2 key technologies such as pipelines, GitOps, Kubernetes, Go, or others, contributing to the team's technical excellence. - Influence the Strategic Vision: - Contribute to the strategic planning that aligns technological advancements with the mission objectives. - Exhibit strong programming skills and deep familiarity with Linux/Unix operating systems. - Implement infrastructure as code and contribute to the build/maintenance of Kubernetes clusters on various distributions (i.e EKS & RKE2). - Apply extensive experience with cloud native technology deployments, emphasizing secure coding practices and vulnerability remediation. - Elevate the technical knowledge of the team. Build relationships with external mission app teams and collaborate with other platform teams. Travel Expectations: 10%-25% The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Qualifications - Expertise in solving technical problems that span multiple knowledge domains. - Deep knowledge in 1-2 key technologies, demonstrating proficiency in areas such as pipelines, GitOps, Kubernetes, Go, or others. - Experience working with YAML to create Kubernetes manifests, Kubernetes CRDs, and pipeline configurations. - Proficient with security automation and familiarity with API Security, Container Security, and Cloud Security. - Proficient in architecture security design, monitoring, and performance instrumentation in a complex enterprise environment. - Experience with continuous delivery, distributed architectures, systems, everything-as-code, containerization, and cloud services. - Experienced in working on a team following an Agile framework in a remote environment. Comfortable leading a team, as required. - Proficient in identifying and articulating gaps in existing processes, helping us iterate to better ways of working. - Strong problem-solving skills and the ability to work independently. - Proven track record of evaluating and selecting optimal methods for solving complex business problems. - Experienced at assessing and making decisions on new products, understanding their potential impact on mission objectives. - Ability to mentor, develop and grow junior level engineers in their role through pairing and code reviews. - Hold a security clearance/Eligible to apply for a security clearance. - Possess or ability to obtain a DoD 8570 IAT II certification. - Confident in DevSecOps/DevOps and CI/CD theory. - Experienced in Department of Defense work, specifically working on a production Authority to Operate (ATO'd) system. - Experienced with UDS Core, Iron Bank, and/or C-ATO processes. Benefits - Health: - Medical/Dental/Vision - Premiums are 100% Company Paid - Health Reimbursement Account - Life Insurance - Disability Insurance - Financial: - 401k Retirement Plan - Company Stock Options - Home Office Budget - Leave: - Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s - Paid Parental Leave - Learning: - Reimbursement for approved trainings/subscriptions - Conferences (travel, lodging, and fees)

• Design and build scalable data platform infrastructure, including distributed systems that power data discovery, metadata management, and data access • Develop and maintain tooling that enables teams to self-serve data transformations, testing, and deployment workflows within the Lakehouse • Improve data reliability and observability by building systems for monitoring, alerting, and data quality validation • Partner with machine learning engineers, analysts, and product teams to understand data needs and drive adoption of platform capabilities • Contribute to platform evolution in areas such as metadata services, natural language data access, and AI-enabled data interactions • Lead and influence technical design decisions, balancing short-term delivery with long-term platform scalability and maintainability

Location: [Poland] We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. You Will: - Monitor and troubleshoot SSP integrations, resolve technical issues, and analyze data to identify trends or anomalies. Collaborate with product and engineering teams to ensure platform stability and performance. Use querying tools (E.g. SQL) to dig into log-level data and support operational improvements. - Manage communication with SSP partners, respond to operational requests, and prepare insights for partner reviews. Maintain clear documentation and contribute to smooth, informed collaboration across internal and external stakeholders. - Support evaluation and onboarding of new partners. Assess inventory quality and uniqueness, monitor for duplication, and maintain accurate records of supply configurations and integrations. - Ensure partner adherence to privacy regulations and internal brand safety standards. Monitor restricted verticals and support enforcement in collaboration with legal and policy teams. - Assist with invoice validation, revenue reconciliation, and investigation of billing discrepancies using data analysis and cross-functional coordination. Desired Experience: - Strong analytical, troubleshooting, and problem-solving skills; experience with SQL or similar querying tools (proficiency a strong plus) - Effective communicator with the ability to work cross-functionally across technical, business, and partner-facing teams - Self-starter comfortable operating in a remote environment and collaborating with distributed teams We Offer: - Remote or hybrid model - it's up to you! - A unique opportunity to join a creative, dynamically developing company in online advertising, one of the fastest-growing tech companies in Europe. - The ability to collaborate in a truly international environment and win the market with the best people. - A collaborative culture that values feedback, innovation, and continuous improvement. - Stable, long-term cooperation based on a B2B contract or contract of mandate Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Description Responsibilities: At this client, your work goes beyond a traditional consulting engagement. In this role, you will partner closely with Wave and this cleint leadership to evaluate, optimize, and scale our Zendesk support environment. You’ll bring both strategic perspective and hands-on expertise to ensure our support operations are efficient, data-driven, and built to support long-term growth. You will assess how Zendesk is currently configured and used across support operations, identify opportunities to improve agent productivity and customer outcomes, and help leadership gain clearer visibility into operational performance. This role plays a critical part in shaping how we deliver scalable, high-quality support experiences. This role is focused on optimizing a customer‑facing digital platform and how it enables business operations. Zendesk Platform Assessment • Conduct a comprehensive review of Wave’s Zendesk configuration, including workflows, automations, triggers, macros, and ticket lifecycle management. • Evaluate queue structure, routing logic, and ticket categorization to ensure they support efficient case management and operational visibility. • Identify configuration gaps or inefficiencies contributing to ticket backlog or delayed resolution. Operational Efficiency & Case Management • Analyze end-to-end ticket handling processes to identify opportunities to improve agent productivity and resolution times. • Help define cases-per-hour productivity benchmarks and other operational metrics to support workforce planning and performance management. • Recommend improvements to ticket triage, escalation management, and case resolution workflows. Reporting & Insights • Design Zendesk reporting frameworks for multiple audiences, including: o Executive leadership (operational health, backlog trends, SLA performance) o Operational teams (queue health, daily performance, agent productivity, aging tickets) • Evaluate current use of Zendesk Explore and recommend improvements, enhancements, or integrations. • Recommend dashboards that enable leadership to monitor workload distribution and performance in real time. Workflow & Queue Optimization • Assess Zendesk queue architecture and recommend improvements that enhance routing efficiency and reporting clarity. • Evaluate the use of tags, fields, ticket types, and automations to ensure scalability. • Recommend best practices for organizing queues to improve ownership, visibility, and escalation pathways. Agent & Leadership Enablement • Identify opportunities to improve agent productivity through macros, automation, workflows, and knowledge base integration. • Recommend ways to streamline agent workflows and reduce manual effort. • Improve management visibility through dashboards, monitoring tools, and reporting cadences. Enterprise Platform Strategy • Evaluate whether Zendesk is optimally configured to support current and future support strategy. • Provide guidance on scalability, integrations, and architectural improvements. • Assess whether Zendesk remains the right long-term platform or if alternative solutions should be considered. • Develop strategic recommendations and supporting analysis for potential platform evolution or migration. What you’ll deliver… • A comprehensive Zendesk environment assessment report • Recommendations for queue structure and workflow optimization • A proposed operational reporting and dashboard framework • Agent productivity benchmark recommendations • Identified opportunities for automation and efficiency gains • A platform strategy recommendation outlining the long-term suitability of Zendesk Skills zendesk, Zendesk support optimization, Zendesk dashboarding, Communication, CX/ support platform experience, Change Management & Enablement Experience Top Skills Details zendesk,Zendesk support optimization,Zendesk dashboarding,Communication Additional Skills & Qualifications Qualifications: - 5+ years of hands-on experience administering or consulting on Zendesk environments - Demonstrated expertise with Zendesk Support, Zendesk Explore, and workflow automation - Experience designing support operations reporting for both operational teams and executive leadership - Proven track record of improving support productivity and ticket resolution efficiency - Strong understanding of support metrics, including SLAs, backlog analysis, and agent productivity - Experience evaluating and redesigning queue structures, routing logic, and escalation processes - Ability to balance strategic consulting with practical, actionable recommendations - Strong communication skills and comfort partnering with high level stakeholders Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Kansas City, MO. Pay and BenefitsThe pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.