Keywords Studios logo
Keywords Studios

Keywords Studios provides creative and technical services to the international video game industry. Founded in 1998, the company is globally headquartered in Du

Lead Solutions Architect, VIP Services

Location

Oregon

Posted

53 days ago

Salary

0

Seniority

Senior

8 yrs expEnglish

Job Description

Lead Solutions Architect, VIP Services

Keywords Studios

• Architect end-to-end VIP engagement models, defining the "Player Journey" • Design and configure proactive outreach campaigns within Helpshift • Develop frameworks for reporting on VIP program health • Act as Subject Matter Expert for all VIP service inquiries • Work with Operations teams to define the specific profile and training requirements for VIP Account Managers • Own the narrative for all VIP-related bids, articulating an approach to player psychology and retention.

Job Requirements

  • 8+ years in Player Support or Account Management
  • 3+ years focused on VIP, HNW, or Loyalty program management within gaming or luxury digital services
  • Understanding of "Support as a Profit Center"
  • Discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies
  • Exceptional presence and communication skills.
  • Build immediate trust with client-side Product Managers and Commercial Directors.
  • Proven ability to turn player data and client goals into structured, scalable service programs.
  • Deep understanding of "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service).

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