First Quality

• Overseeing the planning, development, and execution of the organization’s strategic customer marketing initiatives • Analyzing customer trends and developing a deep understanding of the customer’s shopper path to purchase • Partnering with strategic customer to drive the value proposition through an omni-channel messaging strategy • Collaborating with sales leadership across all markets to cultivate key customer relationships • Identifying potential threats that could challenge growth goals • Bringing thought leadership to category business units • Partnering with cross functional leaders to assess and understand opportunities • Creating presentations to highlight and evaluate the results of strategies

Role Description We are seeking a Procurement Leader for our First Quality Homecare Products, LLC company working remotely. The Procurement Leader for First Quality’s Home Care Products business plays a critical role in ensuring the efficiency and profitability of the organization by overseeing the procurement of raw materials and other key spend categories necessary for its operation and continued business growth. This leadership position combines strategic planning, negotiation skills, supplier relationship management, data analysis, and other key skills to contribute to our business growth and strategic objectives. This role develops and executes on a strategy for sourcing, applying best‑in‑class practices that strengthen supplier partnerships, elevates innovation, and improves agility. Working cross-functionally with Supply Chain, Product Development, Operations, Finance, Legal, and other departments, the role will ensure competitive advantage and long-term value creation. The role is also a key people leader responsible for developing and mentoring sourcing professionals that support our Home Care Products business. Success in this role requires a unique blend of deep technical expertise and authentic, values-driven leadership. - Develop and execute integrated sourcing strategies across all spending categories to drive innovation, business continuity, agility, cost improvement, and sustainability. - Establish and govern a rigorous supplier relationship management program, defining clear Key Performance Indicators and performance scorecards to ensure our strategic partners deliver continuous improvement and are held accountable for exceptional results, while evaluating and on-boarding new suppliers. - Build and maintain strong, ethical relationships with suppliers for ongoing collaboration and partnerships. - Negotiate contracts, terms, and pricing to ensure the best value for the organization. - Resolve supplier disputes and manage ongoing performance assessments. - Work closely with materials planning on forecast and any unforeseen demand. - Build a world-class procurement organization with deep market expertise and strong industry presence. - Partner cross functionally to enable systemic improvements in materials sourcing, speed-to-market, and new product launches. - Ensure effective and efficient contract negotiations processes, as well as approval workflows and contract compliance. - Champion the adoption and mastery of key procurement tools and digital platforms, ensuring the team is data-driven, digitally fluent, and empowered to make smarter, faster decisions in a rapidly evolving technology landscape. - Act as a strategic advisor, providing expert counsel on market dynamics, supplier capabilities, and innovative commercial models to help shape more effective business strategies. - Provide clear, consistent, and accurate reporting on procurement performance, savings pipeline, risk mitigation, and market intelligence, offering the visibility needed for strategic decision-making. Qualifications - Bachelor’s degree in Supply Chain management, Business Administration, Finance, or related field. MBA, Master’s degree and/or professional certifications preferred. - A minimum of 10 years of progressive procurement/strategic sourcing experience, with at least 5 years in a senior leadership role. - A proven track record of personally leading complex, multi-million dollar negotiations with sophisticated global suppliers. - Strong financial literacy with the ability to build robust business cases, analyze complex supplier pricing and agency compensation models, and confidently negotiate intricate commercial contracts and statements of work. - Industry experience in consumer goods, chemicals, or packaging preferred. - Experience leading and developing a high performing team. - Ability to influence cross-functional partners and drive organizational alignment. - Experience leading transformation, change management, and capability building within procurement. - Ability to secure favorable terms and pricing through persuasive negotiation techniques. - Strong data analysis skills to evaluate suppliers, contracts, and procurement processes. - Clear verbal and written communication for effective internal and external collaboration. - Quick, informed decision-making ability in a fast-paced environment. - Capable of inspiring others and leading purchasing objectives across cross functional teams. - Precision in managing contracts, legal discussions, record keeping. - Excellent multitasking and organizational skills to manage competing priorities. - Creative and pragmatic approach to resolving procurement issues and bottlenecks. - Experience with procurement software, ERPs, and Microsoft Office Suite. - Commitment to integrity and ethical conduct in all purchasing activities. - Travel required to FQ sites as well as to vendor meetings and industry conferences and events. Benefits - Competitive base salary and bonus opportunities. - Paid time off (three-week minimum). - Medical, dental and vision starting day one. - 401(k) with employer match. - Paid parental leave. - Child and family care assistance (dependent care FSA with employer match up to $2500). - Bundle of joy benefit (year's worth of free diapers to all team members with a new baby). - Tuition assistance. - Wellness program with savings of up to $4,000 per year on insurance premiums. - ...and more!

• Provide technical oversight of SAP on NetWeaver 7.5 running on Oracle/Linux • Partner with Managed Service Basis and infrastructure teams on: System performance optimization, Capacity planning, Landscape stability, Transport and environment coordination • Monitor and optimize Oracle database performance • Ensure reliable connectivity between: ECC, EWM, TM, SCM systems, MDG, GRC, BW, External MES and warehouse systems • Lead execution of SAP data archiving strategies

• Receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms. • Determining the nature of the contact and providing the appropriate response. • Entering relevant data into the consumer information data base. • Successfully handling difficult or sensitive issues with consumers while maintaining departmental standards of quality. • Responding accurately, promptly, and effectively to consumer and customer calls, emails, online reviews, and letters. • Making quick decisions about the legitimacy of concerns and involving the CIRG Supervisor or Manager where needed. • Effectively communicating with consumers by composing accurate, prompt, and effective replies. • Monitoring consumer contacts to ensure action on possible product liability or product tampering incidents. • Performing data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters. • Participating with Quality Action Team by analyzing consumer trends and concerns for a particular product line. • Creating and disseminating reports to Manufacturing, Marketing, QA, and Product Development personnel.

• Evaluate and recommend end-user software and hardware; create and negotiate proposals for purchasing new or upgraded products • Establish and maintain the “Digital Workplace Roadmap” which includes processes and technologies which continuously enhance and modernize our end user experience • Deploy Enterprise solutions which drive collaboration between team members enabling them to work together easily and efficiently in a modern workplace • Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly • Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals as well as setting and maintaining the roadmaps • Provide training to the End User Technology team members around use and administration of relevant platforms and services • Validate new and existing IT services provided to customers are optimal and meet business needs • Collaborate with other IT team members and business members to plan, build, and operate technologies and systems • Ensure end user technology solutions are a best fit to First Quality and adhere to enterprise architecture and principles • Create and maintain current documentation associated with applications and systems managed by the team • Responsible for software licensing management and compliance • Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues • Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals • Assist in project change management efforts • Active Directory (AD) administration to maintain user and machine accounts, access rights for users and groups, machines, and group policy updates to deliver end user capabilities • Utilize resources and tools to monitor and manage systems and services ensuring their overall health and availability • Responsible for maintaining up to date and secure desktop Operating System images for FQ

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a University Relations Lead for our First Quality Enterprises company working remotely. The University Relations Lead will be part of First Quality’s Talent Acquisition team and be responsible for driving the strategy and day-to-day management of all campus recruitment activities, relationships, and initiatives supporting all First Quality companies. The role will design and execute engagement strategies with colleges, universities and professional associations to attract exceptional people and strengthen our talent pipeline. This is a high-profile, front-line role, with responsibility for delivering tailored, world class campus recruiting solutions across multiple functions, sites and business units. The role will include continuous improvement in processes and efficiencies as well as managing all strategic and tactical components required to effectively execute a campus recruitment program. The role requires leveraging proven interpersonal and networking skills to develop lasting relationships with career services, faculty, students, and professional organizations. Primary responsibilities include: - Partner with colleagues within each function and business unit, as well as with HR to drive, develop and execute campus recruitment strategies, which include internships, co-op programs, undergraduate and graduate level recruitment initiatives and position First Quality as an employer of choice - Develop relationships with specific university career services teams, student clubs, university leaders, and other campus influencers that will offer opportunities to identify and recruit top talent from each university - Engage key stakeholders and collaborate with corporate marketing to create and maintain compelling collateral that strengthens our employer brand across all outreach channels - Represent First Quality at key events including career fairs, association conferences, networking forums, virtual engagements, and non-recruiting activities such as resume workshops and advisory councils. - Track and analyze engagement metrics to evaluate the effectiveness of outreach strategies and continuously improve results. - Develop year-round on campus activities that facilitate brand awareness and maximize sponsorship opportunities - In partnership with Marketing, develop and manage event collateral and launch contemporary social media strategies - Manage campus calendar and logistics including event registration, event details, and shipping schedule for event materials - Responsible for strategic and competitive management of campus event registration to ensure events are scheduled at the earliest possible dates - Manage campus resume deadlines for on-campus interview days and resume drops - Work internally with colleagues to develop campus teams for each school, with appropriate representatives - Partner with key Leaders to leverage them for key presentations and appearances at campus recruiting events - Assist with the headcount process and keep track of hiring and metrics which demonstrate results by school and event - Parter with HR and each business to ensure we employ an intern and co-op conversion strategy to ensure that we extend offers in a timely fashion and stay in constant communication - Manage and support all Internship/Co-Op Programs, including evaluation process & facilitation of hiring decisions - Candidate management including developing and closing offers - Implement new policies and procedures to drive the success of campus recruiting - Ensure all data relating to recruiting and candidate management are accurately maintained. - Manage campus recruiting budget - Play the lead event planning role in all campus related activities, regardless of location The ideal candidate should possess the following: - Bachelor’s degree required - Minimum of 5 years of campus recruiting experience, either in a mid-to-large corporation, or at the university level working in a career services capacity - Able to travel during peak campus recruiting time periods, and as necessary during off-peak seasons - Solid working knowledge of full-cycle campus-recruiting practices gained from experience in a similar role - Understanding and experience of designing and managing campus advertising campaigns. - Demonstrated experience in marketing and sourcing candidates in multitude of creative areas including social media and leveraging innovative technology to reach target audiences - Highly skilled in interviewing, negotiating, and influencing - Strong team player with excellent interpersonal skills, influencing & decision facilitation skills - Competent user of MS Excel, MS Word and MS PowerPoint as well as applicant tracking systems - Highly organized, with strong time management and prioritization capabilities, with ability to multi-task and self-manage - Ability to think strategically while maintaining an eye for detail - Excellent written and oral communication skills along with an ability to interact and develop networks in a professional manner across businesses and functions, as well as with external constituents Travel is limited during off-campus recruitment cycles, but will become frequent during peak on-campus activity and summer internship event season. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: - Competitive base salary and bonus opportunities - Paid time off (three-week minimum) - Medical, dental and vision starting day one - 401(k) with employer match - Paid parental leave - Child and family care assistance (dependent care FSA with employer match up to $2500) - Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) - Tuition assistance - Wellness program with savings of up to $4,000 per year on insurance premiums - ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking an IT Solution Engineer – Production Planning for our First Quality Enterprises company working remotely. The Production Planning Solution Engineer will be a key member of the in-house “Build” team, focusing on Production Planning processes that are continuous as well as discrete in the CPG industry. This role is responsible for hands-on configuration, implementation, and support of projects and enhancements within our SAP ECC landscape, including integrations with other SAP modules and non-SAP applications. The engineer will collaborate closely with business stakeholders, functional teams, and technical resources to deliver robust, efficient, and compliant PP solutions Primary responsibilities include: - Collaborate with business stakeholders, Solution Architects, and other SAP configuration specialists to gather, analyze, and document requirements, and implement approved designs. - Coordinate proactively with colleagues to understand business processes, system integrations, and dependencies to complete assigned tasks efficiently. - Manage small projects and enhancements within the Production Planning domain, ensuring timely delivery and quality outcomes. - Perform hands-on SAP ECC configuration, with strong expertise in Production Planning and execution, Supply Chain, Inventory Management, - Utilize deep knowledge of SAP Data model and related master and transactional data table/ fields - Experience with IDOC’S, User exists, BAPIs and function modules are expected - Demonstrate a thorough understanding of PP Org Structures and relationship to Business structures, Master Data, integration into modules and systems covering the functions of covering MM, SD, QM, PM - Well versed, technically, and functionally, in MRP & Scheduling Logic and integrations to Planning to include tools like APO /IBP and or the transitioned design in S/4 HANA - Support Solution Architects in evaluating solution options, brainstorming design approaches, and implementing the best-fit solutions within the existing environment. - Adapt systems and configurations to align with evolving business processes and requirements. - This contributes to the execution of a multi-year PP roadmap, including integration of systems from newly acquired entities. - Assist in developing an SAP S/4HANA migration roadmap and participate in downstream implementation activities. - Provide end-user training and develop comprehensive training materials to support adoption of new processes and systems. - Conduct unit testing, integration testing, and user acceptance testing (UAT) for PP-related configurations and developments. - Maintain detailed configuration documentation, functional specifications, and process flows for audit and knowledge transfer purposes. - Understands manufacturing standards and compliance requirements and be able to adhere to internal policies and procedures - Identify opportunities to optimize PP processes, reduce manual effort, and improve system performance. - Stay current with SAP ECC and S/4HANA PP innovations, best practices, and industry trends. - Partner with Business and IT teams to ensure seamless requirements gathering and end-to-end PP process integration. - Function as a subject matter expert (SME) for PP in cross-functional projects. - Collaborate with external vendors, consultants, and integration partners to deliver solutions involving third-party systems. - Assist in change impact analysis, communication planning, and stakeholder engagement for PP-related initiatives. The ideal candidate should possess the following: - 12+ years of IT experience supporting business processes within the Production Planning - 10+ years of engineering experience, building solutions under established high-level and architectural designs. - 2+ years of solution architecture experience, actively contributing to enterprise-level designs from process, technology, people, and data perspectives. - Extensive hands-on SAP ECC configuration experience in the SAP PP domain– configuration, master data management, and integration with other SAP modules (MM, IM, WM, SD, QM, PM, FICO, APO, MES systems etc. - Knowledge of Bill of Materials (BOM), Work Centers, Routing, and Production Orders. - Relevant SAP certifications a plus - Deep understanding of MRP (Material Requirements Planning), capacity planning, and shop floor control. - Experience with SAP S/4 HANA a plus - Ability to perform system testing, troubleshoot issues, and implement enhancements. - Basic ABAP debugging skills (optional but helpful). - Strong technical expertise with SAP tables, fields, custom fields, pricing procedures, BAPIs, and function modules. - Proven experience integrating SAP PP processes with other SAP modules and non-SAP applications - Familiarity with SAP S/4HANA migration concepts and roadmap planning. - Project management experience or exposure, with the ability to manage small to medium workstreams. - Consumer Packaged Goods (CPG) manufacturing industry experience preferred. - Business process design experience, with a focus on optimizing Production Planning and Execution Workflows - Enterprise-level integration capabilities, including post-merger announcement systems migration and integration. - Ensure data accuracy and compliance with company standards. - Excellent interpersonal skills to build, develop, and maintain strong relationships internally and externally; proven ability to partner cross-functionally. - Genuine collaborator and team player with sound judgment and integrity. - Strategic mindset with the ability to align technology solutions to business objectives. - Strong change management and communication skills, with experience supporting organizational adoption of new processes and systems. - Ability to thrive in entrepreneurial, dynamic, and fluid environments while delivering results. - Comfortable with agility, able to manage ambiguity, and pivot strategies in response to changing internal and external dynamics. - Strong work ethic, professionalism, and a high level of integrity in all interactions that fit our culture - Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions - SAP certification in PP and related modules a plus - Adaptability and resilience in managing change, ambiguity, and evolving priorities. - Collaborative mindset, able to work effectively as part of a team and contribute to shared goals. - Grasp of project/delivery methodologies like SAP’s ASAP methodology, Agile a plus - Good proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook), flow charting and modeling tools, and abreast of growing AI technologies in his domain is expected - Ability to prepare High level conceptual designs, System designs and Low-level designs and presentations professional documentation and presentations. - Effective verbal and written communication skills, with the ability to present confidently to cross-functional teams. - Ability to plan, prioritize, and manage multiple projects, tasks, and initiatives simultaneously in a fast-paced environment. - Proven ability to build and maintain productive relationships with stakeholders at all levels, both internally and externally. - High level of organizational skills and attention to detail, ensuring accuracy and quality in deliverables. - Continuous learning orientation, staying current with emerging technologies, SAP innovations, and industry best practices in the industry. May need to occasionally travel to manufacturing sites and other First Quality locations. We do encourage all our Team members to visit the manufacturing sites to understand the business and operations closely. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: - Competitive base salary and bonus opportunities - Paid time off (three-week minimum) - Medical, dental and vision starting day one - 401(k) with employer match - Paid parental leave - Child and family care assistance (dependent care FSA with employer match up to $2500) - Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) - Tuition assistance - Wellness program with savings of up to $4,000 per year on insurance premiums - ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

• Work as a core member of the Build Team to design and implement Salesforce solutions that align with business goals • Translate business requirements into Salesforce features using best practices in configuration and custom development • Build scalable solutions including Flows, custom objects, validation rules, Apex classes, and Lightning components • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Collaborate with stakeholders to gather requirements and conduct design reviews • Document solutions, user stories, and technical processes to support smooth handoffs • Coordinate with the Run Team to deliver training, walkthroughs, and knowledge transfer sessions • Ensure proper deployment and environment strategy is followed for releases • Provide post-deployment support and monitor for initial performance or adoption issues • Manage configuration items such as profiles, permission sets, page layouts, and automations • Support change management processes including version control and deployment documentation • Stay current on Salesforce releases and suggest opportunities to improve performance or automation

• Employs structured project management methodologies (e.g. PMI) to deliver successful business outcomes through expertly managed projects at the IT or enterprise level • Develops detailed project plans, deliverables, milestones, goals and inter/intra project dependency maps that ensure all required project work is executed completely, correctly and timely • Works with project sponsors and stakeholders to define the appropriate resource requirements in terms of skills, knowledge, availability and capacity to successfully conduct project work • Ensures that any gap is identified and addressed at the proper time within the project timeline to maximize project efficiency and efficacy • Assembles and coordinates project team members and assignments across individuals maintaining balanced workloads • Creates comprehensive communications plans that identify the level, type, format and style of communications for the project team, stakeholders, and sponsors • Utilizes standard tools (e.g. RACI) to define roles and responsibilities at all times within the project lifecycle • Prepares requests for proposals (RFPs) for external services and conducts all necessary meetings to facilitate selection • Monitors contracts and maintains regular communication with service providers • Develops proper risk management strategies that focus on risk identification and proactive response/mitigation • Ensures that issue management is comprehensive, visible and timely to minimize impact to the project • Educates team members in risk/issue management and ensure that the discipline is built into the DNA of the project team and its operations • Develops, maintains and communicates detailed project financial budgets and forecast status • Ensure project financials are managed proactively and provides visibility at required levels of the organization • Works closely with Sourcing and Vendor Management to ensure supplier engagements meet the project requirements and benefit the organization • Complies with all policies and procedures and ensure the project teams are educated and follow them • Works with IT Leadership to continuously improve project and change management processes, tools, knowledge and capability across the organization • Employs a structured change management methodology (e.g. ADKAR) to facilitate change and promote commitment to adapt to the change • Knows how to tailor this methodology to be culturally appropriate for the enterprise • Prepares for change by assessing the magnitude of change and the organization’s change readiness • Identifies pitfalls and potential points of challenge or change aversion • Develops counterstrategies to mitigate or minimize potential issues • Assesses impact to stakeholders affected by the change and regularly reviews the community for potential change fatigue • Tailors change management plans (training and orientation) to accommodate the needs of the different stakeholder groups impacted • Works with HR and other stakeholders to create a communications strategy and plan to ensure all employees are fully aware of impending changes • Creates mechanisms to de-emphasize old behaviors and encourage new desired ones • Identifies, educates and provides leadership for change agents and change advocates within the stakeholder, executive and trusted informal leaders to create employee understanding and influence successful organizational change • Performs quantitative assessment of change success and change adoption • Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives

• Primary responsibility for architecting and implementing enterprise class wireless networks in high-density environments, ensuring uptime and scalability both in the office, manufacturing, and warehouse space. • Works closely with the Network Architect to create functional specifications, and low-level technical designs. • Delivers and implements wireless solutions which meet the processing capacity and stability needs of the First Quality business. • Improve throughput, reduce latency, and enhance user experience through advanced tuning and monitoring of the network and devices. • Diagnoses and resolves connectivity issues across switches, routers, wireless controllers, and access points as well as all wireless endpoints including but not limited to laptops, printers, tablets, mobile devices, RF guns, Self-Guided Vehicles (SGV), and IoT devices. • Integration of IoT devices, private 5G networks, and cloud-managed wireless solutions. • Creates test plans, test scripts, and executes to ensure the services operate as expected. • Leads wireless security remediation activities, reducing vulnerabilities, and ensuring compliance with industry standards. • Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support. • Responsible for service transition to the support team including, but not limited to, knowledge transfer sessions and documentation review. • Creates any necessary user training or guide materials. • Provides updated and timely status reports to Project Managers or Solutions Architects. • Participates in Budget Process and Financial Management of the hardware, platforms, and services responsible for. • Attends customer/internal customer facing meetings as required. • Ensures adherence to IT Architecture principles and guidelines. • Acts as a Level 3 escalation for support activities. • Collaborates with outsourced partners in delivery of network and voice services. • Delivers effective communications both written and verbal. • Updates job knowledge by attending educational opportunities and training events.