• Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements. • Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases. • Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance. • Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights. • Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. • Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators Analyze previous and present data for better decision making, building multi-dimensional data models. • Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements. • Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI. • Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. • Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.

CTG is seeking to fill a Platform Engineer – Cloud Platforms position for our client. Location: RemoteDuration: 2 years Duties: - Design, build, and operate scalable, secure, and highly available cloud platform services supporting engineering and analytics teams - Develop and maintain infrastructure-as-code (IaC) solutions to enable consistent and repeatable cloud deployments - Build and enhance CI/CD pipelines to support automated application and platform delivery - Partner with application teams, data engineers, security, and enterprise architects to deliver standardized self-service infrastructure capabilities - Implement and enforce cloud best practices across identity and access management (IAM), networking, security, and compliance controls - Monitor platform health, performance, and cost efficiency; drive optimization initiatives across cloud resources - Design and implement observability solutions including logging, metrics, tracing, and alerting for production workloads - Support incident response, root cause analysis, and operational readiness activities - Continuously improve platform reliability, scalability, and developer experience through automation and standardization - Contribute to cloud governance, architectural standards, and platform roadmaps Skills: - Strong experience with cloud platforms (AWS, Azure, and/or GCP) - Proficiency in infrastructure-as-code tools such as Terraform, CloudFormation, or ARM templates - Experience building and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Azure DevOps) - Strong understanding of containerization and orchestration (Docker, Kubernetes) - Knowledge of networking, IAM, and cloud security best practices - Experience with observability tools (e.g., Prometheus, Grafana, ELK stack, CloudWatch, Azure Monitor) - Strong automation and scripting skills (Python, Bash, or similar) - Familiarity with DevOps and Site Reliability Engineering (SRE) principles - Strong problem-solving skills and ability to operate in complex distributed systems environments Experience: - Proven experience designing and operating cloud-native platforms in production environments - Experience supporting enterprise-scale infrastructure and mission-critical workloads - Demonstrated experience with automation, CI/CD, and infrastructure-as-code practices - Experience collaborating across cross-functional engineering, security, and architecture teams Education: - Bachelor's Degree Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position is up to $127,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

• Design, build, and ship a cutting-edge agent-powered mission console using TypeScript, React, Tailwind, Node.js, and Python. • Partner with customers, mission owners, designers, and other engineers to understand user workflows and create 10x better solutions for their problems leveraging agents. • Help define and shape the surface for which users are enabled by AI and agents at Vannevar. • Implement and maintain robust agentic workflows to enable missions at scale.

Description Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The Solutions Developer plays a key role in designing, developing, and supporting software solutions that help clients achieve their business goals. This role translates user stories and project backlog items into high-quality applications, enhances low-code platforms with custom development, and contributes to the full software development lifecycle within an Agile Scrum environment. The ideal candidate is a strong communicator, a collaborative team member, and a technically curious problem solver who thrives in a high-performance culture. Requirements Essential Activities and Responsibilities: · Estimating, designing, developing, and testing complex software and developed software applications- 60% · Communicating with internal project team and customers throughout the product lifecycle- 30% · Documentation- 10% · Translating project backlog/user stories into software applications that meet business goals. · Providing technical support for software applications. · Enhancing low-code solutions with custom development. · Documentation of software applications delivered. · Participate enthusiastically in all aspects of the Scrum process. Products and Services: · Enterprise Content Management solutions. · Hyland OnBase and Tungsten Automation Enterprise software platforms. · Generative Artificial Intelligence and Intelligent Automation. · Create custom API integrations with customer’s line of business applications. · Configure workflow and low-code applications. Behavioral Characteristics, Attitudes and Skills Required: · Promoting a High-Performance Team environment. · Ability to work in a Pair Programming environment. · Ability to focus on technical tasks assigned and overcome distractions. · Ability to effectively communicate in client meetings. · Critical thinking and problem solving. · Reflect positive culture. · Must be professional on phone, email, on-screen, and in-person meetings. · Must be able to be stationary at a computer for long durations. Primary Contacts: Prosource Director of Professional Service Sr. Project Manager Project Manager Sr. Solution Architect Software Developer Solution Engineer Sr. Solutions Engineer Enterprise Architect Technical Support Client Project Manager Business Owner(s) Information Technology Prerequisites: · Actively seeking a degree in Computer Science, Computer Engineering. · Experience with C#, JavaScript, and Microsoft SQL Server. · Experience with Microsoft Windows Platforms. · Knowledge of network architecture and security. · Firm understanding of standard software development patterns and practices. · Experience with Scrum and Agile processes. · Valid Driver’s license. Compensation Methods, Compensation Range (low to high) and Advancement Opportunities: · The compensation is $35.00 hour. · The ability to work remotely. Behavioral Characteristics: · Dealing with unique or complex situations · Concentration on detail work · Ingenuity to create new ideas · Steadiness of follow an established work pattern · Vision to plan ahead