Computer Task Group, Inc

Role Description CTG is seeking to fill a SAP Functional Consultant – LE-WM position for our client. This is a remote 6-month contract opportunity supporting warehouse management and supply chain operations within SAP environments. - Lead and support SAP LE-WM implementations and enhancements. - Conduct stakeholder meetings, requirements gathering sessions, and design workshops. - Create functional specifications and support end-to-end solution design activities. - Configure and support warehouse management processes including inventory management, inbound/outbound logistics, and order fulfillment. - Collaborate with cross-functional SAP teams including MM, PP, and QM. - Support testing, troubleshooting, deployment, and post-go-live activities. - Work within validated system environments while ensuring compliance and data integrity. - Provide end-user support, training, and process improvement recommendations. - Support SAP Stock Room Management (StRM) initiatives where applicable. Qualifications - Strong SAP LE-WM functional consulting and implementation experience. - Experience conducting design workshops and working directly with business stakeholders. - Ability to translate business requirements into functional specifications. - Experience working in validated system environments. - Knowledge of SAP Stock Room Management (StRM) is a plus. - Strong communication, analytical, and troubleshooting skills. Requirements - 5+ years of SAP LE-WM consulting experience. - Experience with SAP SCM and integration with MM, PP, and QM modules. - Experience supporting warehouse operations, logistics execution, and inventory processes. - Bachelor’s degree in Information Technology, Supply Chain, Business, or related field preferred. - SAP certification is a plus. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $118,000 to $125,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - A competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. - Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. - With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. - We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. - At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

Role Description CTG is seeking a highly skilled DevSecOps Consultant to support our client’s enterprise technology initiatives. This role is responsible for analyzing IT environments, designing DevSecOps automation strategies, implementing secure CI/CD solutions, and supporting cloud and infrastructure modernization efforts across development and operations teams. Location: Remote Duration: 7 months Key Responsibilities: - Assess client IT environments and develop DevSecOps transformation roadmaps. - Design and implement secure CI/CD pipelines and automation frameworks. - Architect DevSecOps tooling integrations across cloud and enterprise platforms. - Support full application lifecycle activities including build, test, deployment, monitoring, and operational support. - Integrate security controls, vulnerability scanning, compliance automation, and monitoring into DevOps processes. - Mentor DevOps Engineers and provide technical leadership on DevSecOps best practices. - Research emerging technologies and contribute to solution development initiatives. Qualifications - 7+ years of experience in DevOps, DevSecOps, cloud engineering, or infrastructure automation. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred. - Relevant cloud, DevOps, or security certifications are a plus. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - Strong experience with DevSecOps methodologies, CI/CD pipelines, and automation tools. - Hands-on experience with Jenkins, GitLab CI/CD, Azure DevOps, GitHub Actions, or similar tools. - Cloud platform experience with AWS, Azure, or Google Cloud Platform. - Knowledge of Docker, Kubernetes, Terraform, Ansible, and Infrastructure as Code practices. - Experience integrating security tools such as SonarQube, Fortify, Checkmarx, or related platforms. - Scripting and automation experience using Python, Bash, or PowerShell. - Familiarity with Application Performance Management and monitoring tools. Benefits - The expected base salary for this position ranges from $50.00 to $55.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. - Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. - With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. - We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Role Description CTG’s long-standing Fortune 500 client of over 15 years is seeking a Senior ABAP Developer with deep expertise in SAP Production Planning (PP), Supply Chain, and Order-to-Cash (OTC) processes. This role is ideal for a highly experienced SAP technical professional with strong ABAP development skills, S/4HANA experience, and a proven ability to design scalable SAP solutions and integrations. - Type: Contract - Job Title: Senior ABAP Developer - Location: Remote position. Prefer candidates local to NC. Must be willing to support EST hours. - Pay Rate: $35.98 - $122.89/hour - Work Hours: M-F 8am-5pm - Education: Bachelor’s Degree required Key Responsibilities - Design, develop, test, and support SAP RICEF objects including Reports, Interfaces, Conversions, Enhancements, and Forms - Partner with business users and functional teams to gather requirements and deliver technical SAP solutions - Support SAP Production Planning, Supply Chain, and OTC business processes - Develop integrations using APIs, IDocs, and third-party integration technologies - Coordinate transports and deployment activities with SAP Basis teams - Support SAP implementations, upgrades, cutovers, and post-go-live activities - Develop scalable object-oriented ABAP solutions aligned with SAP best practices - Participate in Agile development and enterprise SAP initiatives Qualifications - 10+ years of SAP ABAP development experience - Strong functional background in Production Planning and Supply Chain - Experience with SAP S/4HANA migration projects - Expertise with Adobe Forms, SmartForms, and SAP Scripts - Strong object-oriented ABAP programming skills - Experience integrating SAP with third-party systems - Knowledge of SAP NetWeaver and enterprise SAP architecture - Experience working in Agile environments Preferred Experience - Manufacturing industry experience preferred - Discrete manufacturing experience is a plus - Experience in at least two of the following areas: - SAP APO - SAP Workflow (WF) - SAP BTP - SAP GTS/FTZ - SAP Commerce Cloud integrations - Third-party planning solution integrations Additional Information - No third party resumes will be accepted - Drug testing and/or other employment-related inquiries may be conducted - CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws - All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors) - CTG is an Equal Employment Opportunity employer - CTG is an E-Verify Company Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. For more information, visit www.ctg.com .

Role Description CTG is seeking to fill a Senior Azure AI / MLOps Engineer position for our client. - Design and implement enterprise-scale Azure AI/ML platforms supporting production workloads. - Build and operationalize end-to-end MLOps pipelines using Azure ML, Microsoft Fabric, and CI/CD frameworks. - Architect secure, scalable Azure environments (VNets, RBAC, Entra ID, private endpoints, Key Vault). - Develop and deploy ML models with full lifecycle automation (training, validation, registration, monitoring, rollback). - Build Microsoft Fabric Lakehouse architectures using medallion design (Bronze/Silver/Gold). - Develop data ingestion pipelines integrating SAP, Snowflake, Azure SQL, IoT, and manufacturing systems. - Implement monitoring, observability, and alerting using Azure Monitor, Log Analytics, and Application Insights. - Design dashboards and operational reporting using Power BI and Azure Workbooks. - Enable real-time and near-real-time analytics using Microsoft Fabric Eventstreams and KQL databases. - Ensure security, compliance, governance, and cost optimization across AI/ML environments. Qualifications - Azure (Machine Learning, Fabric, Data Factory, Monitor, Key Vault, Networking) - Strong MLOps expertise (CI/CD, MLflow, model lifecycle management) - Python, PySpark, and data engineering pipelines - Infrastructure as Code (Terraform, Bicep, or ARM) - Cloud security, identity management, and enterprise architecture - Power BI (semantic models, dashboards) - Lakehouse architecture (medallion pattern) - Strong understanding of DevOps and production ML systems - Experience with real-time data processing (KQL, Eventstreams) preferred Requirements - 5+ years in cloud engineering, MLOps, data engineering, or AI platform roles - Proven experience building production-grade ML pipelines in Azure - Experience with enterprise data integrations (SAP, Snowflake, Azure SQL, IoT systems) - Experience implementing cloud governance, security, and monitoring frameworks - Background in manufacturing, supply chain, or industrial analytics preferred - Experience working in enterprise or Agile cross-functional teams Education - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field - Microsoft Azure certifications strongly preferred: - Azure Solutions Architect Expert - Azure AI Engineer Associate - Azure Data Engineer Associate - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $89.00 to $94.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Role Description CTG is seeking an experienced ServiceNow Architect / Developer with strong expertise in Human Resources Service Delivery (HRSD) to lead the design, governance, and scalability of enterprise ServiceNow solutions. This role will serve as a strategic advisor for HRSD architecture, workflow design, platform best practices, and long-term governance as the organization expands beyond current NOPP/LOA processes. The ideal candidate will have deep experience designing scalable ServiceNow HRSD solutions, supporting complex approval workflows, and guiding platform strategy to ensure maintainability, performance, compliance, and operational efficiency across the enterprise. - Serve as the lead architect and technical advisor for ServiceNow HRSD solutions and platform strategy - Design scalable HRSD architectures to support organizational growth and expansion beyond current NOPP/LOA processes - Advise stakeholders on ServiceNow best practices, governance standards, and platform optimization - Lead complex workflow and approval process design within HRSD modules - Architect and develop custom ServiceNow solutions, integrations, and automations - Ensure platform scalability, stability, security, and maintainability across HR operations - Collaborate with HR, IT, security, and business stakeholders to gather requirements and translate them into technical solutions - Establish governance processes, development standards, and configuration management practices - Provide technical leadership for ServiceNow enhancements, upgrades, and implementations - Support workflow orchestration, case management, employee lifecycle events, and HR process automation - Review and approve technical designs, configurations, and development activities - Troubleshoot complex platform issues and provide solution recommendations - Mentor developers and administrators on ServiceNow architecture and development best practices - Maintain technical documentation, architectural diagrams, and governance artifacts Qualifications - 5+ years of ServiceNow development and architecture experience - Strong experience implementing and supporting ServiceNow HRSD modules - Expertise designing complex ServiceNow workflows and approval processes - Experience establishing ServiceNow governance frameworks and development standards - Strong understanding of ServiceNow platform architecture, integrations, and scalability considerations - Hands-on experience with Flow Designer, IntegrationHub, Workflow Editor, and Service Catalog - Experience with JavaScript, Glide APIs, business rules, client scripts, UI policies, and ACLs - Ability to evaluate and recommend scalable enterprise solutions - Strong communication and stakeholder management skills - Experience collaborating with cross-functional business and technical teams Preferred Qualifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow HRSD Implementation Specialist certification - Experience with enterprise HR transformation initiatives - Knowledge of ITIL and enterprise governance frameworks - Experience integrating ServiceNow with HR systems and identity platforms Technical Skills - ServiceNow HRSD - Flow Designer - IntegrationHub - Service Catalog - Workflow Automation - Approval Workflow Design - JavaScript - REST/SOAP APIs - Platform Governance - Agile/Scrum Methodologies - Reporting & Dashboards - Security & Access Controls Soft Skills - Strategic thinking and problem-solving - Strong consulting and advisory capabilities - Excellent verbal and written communication - Ability to influence technical and business stakeholders - Strong organizational and leadership skills - Ability to manage multiple priorities in fast-paced environments - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! Salary Information The expected base salary for this position ranges from $185,000 to $225,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries.

Role Description CTG is seeking a ServiceNow Application Consultant to support our client’s enterprise ServiceNow initiatives. This role is responsible for configuring, maintaining, and optimizing ServiceNow applications while collaborating with stakeholders to deliver scalable and efficient IT service management solutions. Location: Remote Duration: 5 months Key Responsibilities: - Configure, customize, and support ServiceNow platform implementations and enhancements. - Collaborate with business and technical teams to gather requirements and deliver effective solutions. - Lead ServiceNow strategy discussions based on value, effort, and business priorities. - Develop workflows, integrations, forms, business rules, and automation solutions. - Prepare effort estimates, project timelines, and cost-benefit analyses. - Support ITSM and ITIL process improvements across the organization. - Troubleshoot platform issues and ensure system reliability and performance. - Participate in solution design, testing, deployment, and post-implementation support. - Ensure projects remain aligned with scope, budget, and delivery timelines. Qualifications - Strong experience with ServiceNow administration, configuration, and implementation. - Knowledge of ITSM, ITIL processes, and ServiceNow best practices. - Experience with REST/SOAP APIs, XML, HTML, JavaScript, and Web Services. - Understanding of LDAP, VPN, SSL, SSO, and related infrastructure technologies. - Strong analytical, problem-solving, and communication skills. - Ability to manage multiple priorities in a fast-paced consulting environment. Requirements - 5+ years of ServiceNow experience. - Experience supporting enterprise ServiceNow environments. - ServiceNow certifications preferred. - Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred. - Equivalent combination of education and relevant experience will also be considered. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $70.00 to $75.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

Role Description CTG is seeking a skilled GIS Project Manager to lead and coordinate enterprise GIS initiatives for our client. This role requires strong experience with Esri/ArcGIS technologies, Agile project delivery, and cross-functional stakeholder collaboration in complex technical environments. Utility industry and compliance-related experience, including FAC-003/FAC-008 initiatives, is highly preferred. Location: Remote Duration: 7 months Key Responsibilities: - Lead GIS project delivery from planning through execution and implementation. - Collaborate with GIS professionals, developers, architects, and business stakeholders to define project requirements and delivery strategies. - Manage Agile processes including sprint planning, backlog refinement, and project tracking. - Coordinate cross-functional technical teams to support GIS application and enterprise solution delivery. - Support process improvement, workflow optimization, and compliance-focused initiatives. - Identify and manage project risks, issues, timelines, and dependencies. - Provide status reporting and maintain strong stakeholder communication throughout the project lifecycle. Qualifications - Strong hands-on experience with Esri GIS and ArcGIS technologies is required. - Experience leading projects using Agile delivery methodologies. - Ability to translate business and technical requirements into actionable project plans. - Strong communication, leadership, and organizational skills. - Experience working within enterprise GIS and application environments. - Utility operations and regulatory compliance experience preferred, including FAC-003/FAC-008 initiatives. - Bachelor’s degree in GIS, Information Technology, Business, Engineering, or related field preferred. - PMP, Scrum, Agile, or GIS certifications are a plus. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. Benefits - The expected base salary for this position ranges from $55.00 to $75.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

Role Description We are seeking a highly skilled Workday Payroll Consultant with strong expertise in Absence, Time Tracking, and Payroll modules. The ideal candidate will support end-to-end implementation, configuration, and optimization of Workday HCM solutions, ensuring accurate payroll processing and compliant time and absence management. Location: Remote Duration: 7 months Primary Responsibilities: - Lead configuration and implementation of Workday Absence, Time Tracking, and Payroll modules - Conduct requirements-gathering workshops with business and HR stakeholders - Design and configure payroll structures, absence plans, and time tracking rules - Support full-cycle payroll processing including validation, reconciliation, and issue resolution - Lead testing activities (SIT/UAT) and support defect remediation - Deliver end-user training and provide post-go-live support - Ensure compliance with payroll regulations and organizational policies - Collaborate with technical and functional teams to ensure seamless integrations Qualifications - Workday Payroll certification required - 5+ years of Workday Payroll consulting experience - Strong expertise in Workday Absence and Time Tracking modules - Deep understanding of global payroll and compliance requirements - Experience with end-to-end Workday implementations - Strong workshop facilitation and client-facing communication skills - Proven ability in troubleshooting, testing, and production support Requirements - 5+ years of hands-on Workday consulting experience focused on Payroll - Experience with large-scale HCM implementations and post-go-live support Education - Bachelor’s degree in HR, Information Systems, Business, or related field (or equivalent experience) - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! Salary The expected base salary for this position ranges from $60.00 to $75.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Role Description CTG is seeking to fill an Epic Cadence & Radiant Analyst – Guided Scheduling Initiative position for our client. Location: Atlanta, GA (Remote) Duration: 5 months - Lead and support the implementation and optimization of Guided Scheduling workflows across scheduling and imaging operations. - Evaluate current-state scheduling processes and identify opportunities to improve patient access, scheduling efficiency, and workflow standardization. - Design, configure, and optimize decision-tree-based scheduling logic within Epic Cadence. - Collaborate with operational leaders and clinical stakeholders to align scheduling workflows with business and patient care objectives. - Drive adoption of Guided Scheduling tools and best practices across departments. - Monitor and analyze scheduling KPIs including patient access, utilization, throughput, and no-show rates. - Build, maintain, and optimize provider templates, visit types, scheduling protocols, and appointment rules within Epic Cadence. - Troubleshoot scheduling-related issues and provide ongoing support to end users and operational teams. - Support imaging-related scheduling workflows within Epic Radiant. - Maintain exam, order, and workflow configurations related to radiology scheduling and patient access. - Partner with radiology leadership to improve imaging throughput, utilization, and scheduling accuracy. - Participate in workflow design sessions, build reviews, testing cycles, and go-live readiness activities. - Support unit testing, integrated testing, user acceptance testing (UAT), and post-go-live hypercare activities. - Provide documentation, training support, and knowledge transfer to operational and technical teams. - Collaborate closely with internal Epic analysts, IT leadership, access teams, radiology staff, and front-desk operations. Qualifications - Strong expertise in Epic Cadence scheduling workflows and configuration. - Hands-on experience with provider template build and optimization. - Deep understanding of Guided Scheduling concepts and scheduling standardization strategies. - Knowledge of Epic Radiant workflows and imaging scheduling dependencies. - Ability to analyze operational workflows and recommend process improvements. - Experience configuring scheduling rules, protocols, and decision-tree logic. - Strong troubleshooting and problem-solving capabilities in complex healthcare scheduling environments. - Excellent communication and stakeholder management skills. - Ability to work effectively with both operational teams and technical/Epic resources. - Familiarity with cross-module impacts including Prelude and Resolute is preferred. - Strong documentation, testing, and training support skills. Requirements - Current Epic Cadence certification required. - Current Epic Radiant certification required. - Proven experience supporting and optimizing Epic scheduling environments. - Experience with Guided Scheduling implementations or optimization initiatives preferred. - Experience supporting patient access, throughput, or scheduling transformation projects preferred. - Experience working within radiology scheduling operations and imaging workflows preferred. - Demonstrated success collaborating with cross-functional healthcare operational and IT teams. - Experience participating in full project lifecycle activities including build, testing, go-live, and support. Benefits - The expected base salary for this position ranges from $75.00 to $90.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Role Description CTG is seeking an experienced CRM / HubSpot Developer to design, build, and maintain scalable CRM solutions that support clinical service growth, research initiatives, fundraising, community outreach, and academic programs. This role partners closely with marketing, patient access, development, IT, and compliance teams to ensure HubSpot and integrated CRM platforms align with institutional goals, data governance standards, and healthcare privacy regulations. The ideal candidate combines strong technical development skills with a deep understanding of CRM strategy in complex, regulated environments such as healthcare or higher education. Location: Remote, 6+ month contract Key Responsibilities: - HubSpot & CRM Development - Develop, customize, and maintain HubSpot CRM configurations, workflows, custom objects, forms, dashboards, and reports - Build and optimize automation for marketing, patient engagement, alumni/donor outreach, and internal communications - Configure lead lifecycle stages, attribution models, and data validation rules - System Integration & Data Management - Design and support integrations between HubSpot and enterprise systems (e.g., EMR/ERP, patient access systems, fundraising CRMs, web platforms, data warehouses) - Ensure data accuracy, normalization, and synchronization across systems - Support API integrations, middleware tools, and secure data exchange practices - Analytics & Reporting - Develop dashboards and reporting to support executive leadership, marketing performance, service line growth, and campaign effectiveness - Translate business requirements into technical reporting solutions - Partner with analytics teams to ensure actionable insights and KPI alignment - Security, Privacy & Compliance - Ensure CRM implementations comply with HIPAA, institutional privacy standards, and data governance policies - Partner with Information Security and Compliance teams on access controls, audits, and risk mitigation - Support role-based permissions and data segmentation strategies - Collaboration & Stakeholder Support - Work closely with marketing, patient access, research administration, development, IT, and external vendors - Gather requirements, recommend solutions, and communicate technical concepts to non-technical stakeholders - Provide documentation, training, and ongoing support for CRM users Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience - 3+ years of hands-on experience developing and supporting HubSpot CRM or comparable CRM platforms - Experience with CRM customization, workflows, APIs, and data integrations - Strong SQL and/or data analysis skills - Proficiency with HTML/CSS and familiarity with JavaScript (preferred for HubSpot CMS or custom modules) - Experience working in healthcare, academic, or other regulated environments Preferred Qualifications - HubSpot Developer or HubSpot Administrator certification - Experience integrating CRMs with EMR systems, fundraising platforms, or enterprise data warehouses - Familiarity with HIPAA, FERPA, or healthcare data governance frameworks - Experience supporting large, complex organizations with multiple stakeholder groups - Experience integrating CRM platforms with contact center solutions (e.g., Amazon Connect, Five9, Genesys) Key Competencies - Strong analytical and problem-solving skills - Excellent communication and stakeholder engagement abilities - Ability to balance technical execution with strategic business needs - Detail-oriented with a strong commitment to data quality and compliance