ProSource

Description Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The Solutions Developer plays a key role in designing, developing, and supporting software solutions that help clients achieve their business goals. This role translates user stories and project backlog items into high-quality applications, enhances low-code platforms with custom development, and contributes to the full software development lifecycle within an Agile Scrum environment. The ideal candidate is a strong communicator, a collaborative team member, and a technically curious problem solver who thrives in a high-performance culture. Requirements Essential Activities and Responsibilities: · Estimating, designing, developing, and testing complex software and developed software applications- 60% · Communicating with internal project team and customers throughout the product lifecycle- 30% · Documentation- 10% · Translating project backlog/user stories into software applications that meet business goals. · Providing technical support for software applications. · Enhancing low-code solutions with custom development. · Documentation of software applications delivered. · Participate enthusiastically in all aspects of the Scrum process. Products and Services: · Enterprise Content Management solutions. · Hyland OnBase and Tungsten Automation Enterprise software platforms. · Generative Artificial Intelligence and Intelligent Automation. · Create custom API integrations with customer’s line of business applications. · Configure workflow and low-code applications. Behavioral Characteristics, Attitudes and Skills Required: · Promoting a High-Performance Team environment. · Ability to work in a Pair Programming environment. · Ability to focus on technical tasks assigned and overcome distractions. · Ability to effectively communicate in client meetings. · Critical thinking and problem solving. · Reflect positive culture. · Must be professional on phone, email, on-screen, and in-person meetings. · Must be able to be stationary at a computer for long durations. Primary Contacts: Prosource Director of Professional Service Sr. Project Manager Project Manager Sr. Solution Architect Software Developer Solution Engineer Sr. Solutions Engineer Enterprise Architect Technical Support Client Project Manager Business Owner(s) Information Technology Prerequisites: · Actively seeking a degree in Computer Science, Computer Engineering. · Experience with C#, JavaScript, and Microsoft SQL Server. · Experience with Microsoft Windows Platforms. · Knowledge of network architecture and security. · Firm understanding of standard software development patterns and practices. · Experience with Scrum and Agile processes. · Valid Driver’s license. Compensation Methods, Compensation Range (low to high) and Advancement Opportunities: · The compensation is $35.00 hour. · The ability to work remotely. Behavioral Characteristics: · Dealing with unique or complex situations · Concentration on detail work · Ingenuity to create new ideas · Steadiness of follow an established work pattern · Vision to plan ahead

Benefits: - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Position Summary The Business Support Coordinator plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams. This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment. Key Responsibilities · Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication. · Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability. · Maintain accurate documentation of all member interactions within Salesforce. · Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable. · Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity. · Support reporting and follow-up processes: · Pull and follow up weekly on lead generation reports. · Pull and follow up weekly on missing sales data. Member Engagement · Conduct proactive outreach to members to encourage participation in training programs and V11 working groups. · Track member interest, participation, and feedback to support engagement strategy. · Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience. Qualifications · Strong organizational and administrative skills with exceptional attention to detail. · Outstanding communication and interpersonal skills with a relationship-first mindset. · Proficiency in Salesforce or similar CRM systems. · Ability to manage multiple tasks, timelines, and shifting priorities. · Initiative-taking problem solver committed to supporting member success. · Positive, service-oriented mindset with a willingness to learn and adapt. · Custom Integration knowledge a plus This is a remote position.

Benefits: - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Position Summary The Business Support Coordinator plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams. This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment. Key Responsibilities · Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication. · Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability. · Maintain accurate documentation of all member interactions within Salesforce. · Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable. · Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity. · Support reporting and follow-up processes: · Pull and follow up weekly on lead generation reports. · Pull and follow up weekly on missing sales data. Member Engagement · Conduct proactive outreach to members to encourage participation in training programs and V11 working groups. · Track member interest, participation, and feedback to support engagement strategy. · Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience. Qualifications · Strong organizational and administrative skills with exceptional attention to detail. · Outstanding communication and interpersonal skills with a relationship-first mindset. · Proficiency in Salesforce or similar CRM systems. · Ability to manage multiple tasks, timelines, and shifting priorities. · Initiative-taking problem solver committed to supporting member success. · Positive, service-oriented mindset with a willingness to learn and adapt. · Custom Integration knowledge a plus This is a remote position.

Benefits: - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Position Summary The Business Support Coordinator plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams. This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment. Key Responsibilities · Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication. · Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability. · Maintain accurate documentation of all member interactions within Salesforce. · Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable. · Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity. · Support reporting and follow-up processes: · Pull and follow up weekly on lead generation reports. · Pull and follow up weekly on missing sales data. Member Engagement · Conduct proactive outreach to members to encourage participation in training programs and V11 working groups. · Track member interest, participation, and feedback to support engagement strategy. · Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience. Qualifications · Strong organizational and administrative skills with exceptional attention to detail. · Outstanding communication and interpersonal skills with a relationship-first mindset. · Proficiency in Salesforce or similar CRM systems. · Ability to manage multiple tasks, timelines, and shifting priorities. · Initiative-taking problem solver committed to supporting member success. · Positive, service-oriented mindset with a willingness to learn and adapt. Flexible work from home options available.

• Manage incoming and outgoing emails, ensuring timely responses and follow-ups • Process and track client referrals; prompt completion of referral forms and assign them to the appropriate clinician • Monitor escalation reports and flag service delays or concerns • Schedule appointments and manage the directors calendar • Send assessment confirmations and appointment reminders to clients • Provide a daily summary of referrals, quotes, and outstanding actions via WhatsApp • Handle cancellations and rescheduling requests • Perform light reception tasks and respond to client enquiries • Generate and manage invoices in Xero across two separate business entities • Ensure accurate invoice submissions to prevent rejections • Process remittance advice and forward records to the bookkeeper • Liaise with providers for invoice clarifications and ensure clean reconciliation • Follow up on outstanding invoices and payments • Process contractor invoices in a timely manner • Send daily summaries of invoicing activity via email

• Team Leadership & Oversight • First point of contact for offshore team issues (sick cover, escalations, approvals). • Oversee KPI reports, customer service performance, and recommend improvement plans. • Conduct performance reviews and track development. • Act as the daily connection for the Philippines-based team to maintain culture & engagement. • HR & Operations: Handle leave requests, sick days, and schedule management. • Minimize approval bottlenecks by holding equal decision-making privileges as Brisbane CS Lead. • Provide weekly KPI and performance reports directly to the client. • Marketing & E-commerce Support: Assist with Shopify store management and marketplace operations (David Jones, The Iconic, etc.). • Support marketing campaigns with reporting, execution follow-up, and KPI alignment (not content creation).