• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution • Investigates inquiries regarding hearing report results, attorney performance and attorney history • Manages various performance widgets to ensure timely resolution of compliance tasks • Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation • Monitor Learning Management System for attorneys • Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys) • Follows good customer service standards in all aspects of the job • Identifies and suggests ideas for improving system and processes • Attends weekly team meetings. Prepares and participates as appropriate • Attorney training regarding our platform • Performs other duties as assigned

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary: The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible to facilitating Bankruptcy protection and coding, cancelation of repossession assignments and sales as well as Bankruptcy case servicing. The Bankruptcy Specialist I is responsible to handle customer, attorney, trustee and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations. Review and facilitation of customer correspondence where applicable will be handled. Job Duties: - Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements - Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence and calls - Service Potential and Protected Bankruptcy calls within established call handling, quality assurance and correspondence requirements - Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy and procedure - Assist other departments, bankruptcy trustees, bankruptcy attorneys as well as the Bankruptcy Servicer as needed - Other duties as assigned Education and Work Experience: - High school diploma or equivalent. - One (1) year of experience in servicing center environment - Experience in Bankruptcy regulations and processes preferred - Knowledge of Bankruptcy process, regulations, requirements and structure preferred - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality - Adaptable to changes within a face paced environment #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 19.80 USD-$24.40

• Work directly with the Foreclosure Attorney Network and the Foreclosure (FCL) Milestone Teams • Ensure all investor/insurer requirements are completed accurately and timely from first legal through foreclosure sale • Identify and conduct review of past standard timelines on a loan level basis and address inefficiencies • Act as the Single Point of Contact for the Attorney on foreclosure related matters • Review reports for out of standard or approaching timelines and address inefficiencies • Coordinate and conduct working sessions and conference calls with the Attorney Network • Perform internal QC audit responses associated with overall timeline and ensuring compliance requirements are met

• own all aspects of outside counsel and vendor management • serve as primary administrator for Ironclad • manage AP reconciliation and finance reporting • oversee legal mail routing • manage and optimize the Legal team’s tech stack and lead evaluation/integration of AI tools • maintain and improve knowledge management systems • design and implement improvements to legal workflows