Mercury Insurance

Manager I Quality Engineering Location US-CA-Brea ID 2026-6255 # of Openings 1 Job Family Technology Position Type Hybrid Position Summary: As a Manager I Quality Engineering, you will lead a team of TE engineers, planning, executing, and delivery of testing strategies for software projects. Your responsibilities will include mentoring test engineers, providing direction on test approaches, optimizing test processes, maximizing testing efficiency through automation and collaborating with product and development teams to ensure software quality. You will be instrumental in defining team goals, improving testing automation, and ensuring projects meet both quality and timeline requirements. This role involves a balance of primarily hands-on technical leadership as well as some team management, ensuring effective alignment of TE objectives with business and technical goals. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $101,167 to $204,439 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $91,970 to $185.853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $82,773 to $167,278(UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: - Building and Manage Team - Build and manage highly motivated high performing TE team(s) by hiring strong technical talent, mentoring and motivating the staff to support multiple small functional areas, fostering a culture of continuous improvement, innovation and excellence. - TE Strategies and Policies - Lead a few small teams with quality assurance strategies, policies, and drive best practices to ensure software quality for small-medium sized projects. - Manage and Drive Quality Initiatives - Lead and Drive quality initiatives by providing project guidance, solutions, support to ensure timelines and quality standards are met for their team's initiatives. - Test Planning, Estimation, Execution and Automation Implementation - Provide hands on test planning, estimation and execution, and reporting to meet project quality standards and timelines for multiple small projects. - Cross-Functional Collaboration - Work closely with development, product management, and other teams to drive quality goals, including automation coverage, requirements and deadlines. Ensure strategic alignment with cross-functional stakeholders at high-level, drive alignment and meet deadlines for multiple small sized teams. - Metrics for Data-Driven Decisions - Assist in key performance indicators (KPIs), align with MTS KPI. Define and review metrics for the TE process, automation coverage and analyzing data to drive improvements for multiple small projects - Implement and Drive Automation Strategies - Advocate and drive the integration of test automation within the TE process to enhance efficiency, effectiveness and coverage for multiple - small projects. - Critical Thinking and Problem-Solving Skills - Strong ability to think analytically, critically and creatively to assess and remove blockers for systems in multiple small sized aspect of quality at both task and simple strategic level - Ensure Compliance and Standards - Ensure testing processes and good practice to comply with industry standards and regulatory requirements relevant to the organization within single functional team - Continuous Improvement - Drive continuous improvement initiatives within the TE process, motivating team members across teams to embrace best practices and adopt new technologies. Advocate for best practices in test automation, CI/CD. Leverage quantitative metrics to showcase the impact of these improvements on software quality and testing efficiency for medium sized teams. - Communicate with Stakeholders - Provide regular project updates and reports on TE progress, challenges, and results to their teams - Driving Best Practice and Quality Culture - Leading and driving a culture of quality throughout their teams, encouraging their teams to prioritize software quality and vision. Qualifications Education: Minimum: - Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields Or equivalent combination of education and experience. Experience: Minimum: - 3+ yrs leading or managing testing teams including ~50% IC work Preferred: - 7 or more years of experience with Java - 5 or more years of white box testing experience - 2 or more years of experience working as a software engineer Knowledge and Skills: Minimum: - Familiar with the following: - Build TE/SET team - Build a highly talented, productive, and effective team. - Leadership and Team Management - Strong leadership skills to manage, mentor career development, and motivate a TE team, fostering a collaborative, effective and productive environment. - Project Management - Proficiency in project management principles to lead TE/SET activities, timelines, and resource allocation. - Cross-Functional Collaboration - Driving strategic alignment, influencing cross-functional priorities, proactively addressing risks, and balancing technical depth with high-level clarity to support organizational goals. - Identify and Mitigate Risk Management - Skills in identifying, assessing, and mitigating risks associated with software quality and project delivery. - Training and Development - Ability to provide training and development opportunities for team members, enhancing their skills and knowledge. - Conflict Resolution - Strong conflict resolution skills to address and resolve issues within the team or with other stakeholders. - Adaptability and Flexibility - Ability to adapt to new tools, new approaches, new process, make decisions that balance short-term needs with long-term goals with limited information, cross-functional collaboration, strategic vision and crisis management. - Knowledgeable of the following: - Critical thinking and Problem-Solving Skills - Strong analytical skills to analytically, critically and creatively assess complex problems, identify root causes, and remove blockers at tasks and strategic level. - Metrics for Data-Driven Decisions - Ability to utilize data to define, monitor, and evaluate project performance. Capability to leverage data for assessing and analyzing individual performance. Skill in measuring team effectiveness and driving continuous improvement - Continuous Improvement - Commitment to fostering a culture of continuous improvement, encouraging the adoption of new tools and best practices. - Technical Proficiency - Understanding of relevant technologies, tools, and programming languages to guide technical discussions and decisions. - Experienced with the following: - Driving Best Practice and Quality Culture - In-depth knowledge of TE methodologies, processes, and best practices to ensure software quality throughout the lifecycle. - Test Planning and Strategy Development - Ability to create comprehensive test plans and strategies that align with project goals and quality standards. - Customer Focus - Strong focus on understanding customer needs and ensuring that quality initiatives align with delivering a positive user experience. - Proficient with the following: - Time Management - Excellent organizational skills to manage multiple testing projects, prioritize tasks, and meet deadlines. #LI-ZK1 Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $101,167.00 - USD $204,439.00 /Yr.

Role Description We are seeking an experienced Commercial Underwriter with 2-4+ years of strong Contractor and Construction underwriting expertise. Requires strong teamwork, collaboration, customer service and problem solving skills, and is results oriented. Contractor/Construction underwriting experience preferred. An in-person interview may be required during the hiring process. The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities - Evaluates, accepts, rejects or modifies new and renewal accounts within the established underwriting guidelines. - Handles and makes rapid decisions and problem solving on commercial risks. - Reviews and evaluates property inspections and makes the necessary recommendations for risk improvement. - Reviews property valuation reports, fire brush reports and other related underwriting reports to determine acceptability and needs to modify account. - Reviews and processes endorsements and cancellations within limits of authority and according to established guidelines. - Accompanies Marketing and meets with existing and potential agents to develop relationships and generate additional business. - Communicates effectively with colleagues in underwriting and all support areas in order to meet the insurance needs of customers. - Evaluates and processes reinsurance placements. - Must be available for standard work hours Monday - Friday 8am-5pm PT. Qualifications - Bachelor’s degree preferred. - AU, AINS and/or CPCU desired. - 2-4 years of Underwriting experience - Contractor/Construction underwriting experience preferred. - Or equivalent combination of education/experience. Benefits - Competitive compensation. - Flexibility to work from anywhere in the United States for most positions. - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours). - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus). - Medical, dental, vision, life, and pet insurance. - 401 (k) retirement savings plan with company match. - Engaging work environment. - Promotional opportunities. - Education assistance. - Professional and personal development opportunities. - Company recognition program. - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Apply Generative AI techniques to solve complex business problems by identifying opportunities where AI can enhance existing software systems and create new intelligent features. • Integrate Generative AI models and capabilities into production software applications, bridging the gap between Generative AI research and practical software engineering implementation. • Evaluate and select appropriate Generative AI models, tools, and techniques for specific use cases, considering factors like performance, cost, maintainability, and business impact. • Write high-quality code that combines traditional software engineering with AI components, ensuring robust integration, proper error handling, and comprehensive test coverage. • Review and translate product requirements into technical solutions that leverage AI effectively, designing systems that seamlessly blend AI capabilities with core application functionality. • Lead design and code reviews for AI-enhanced applications, ensuring best practices in both software engineering and AI implementation while maintaining Mercury standards. • Lead multiple sprint teams to deliver AI-powered features and improvements, addressing technical challenges in integrating AI into existing software systems. • Collaborate with product managers, data scientists, and engineering teams to identify AI opportunities and translate them into practical software solutions. • Mentor engineers on how to effectively incorporate AI into their software development practices, promoting understanding of AI capabilities and limitations. • Drive practical AI adoption across teams by demonstrating how to effectively combine software engineering principles with AI technologies. • Collaborate with product managers to estimate effort for AI-enhanced features, prioritize AI integration opportunities, and deliver measurable business value through AI implementation.

Role Description We are seeking curious, passionate, and hard-working students from quantitative academic fields to participate in our fully remote summer internship program. The program will be highly collaborative and immersive, with interns working on real business problems that can span multiple business units within the complex insurance landscape. But it won’t be all work! Mercury executives will host virtual lunch-and-learns with a small group of interns to discuss career aspirations, interns will get to meet Mercury people leaders and team members throughout the organization, and there will be a multitude of virtual social events. Responsibilities - Support research initiatives and pricing strategy development for Mercury’s insurance offerings within a designated business line. - Prepare and engineer data, conduct exploratory analyses, and assist with modeling and segmentation efforts to enhance pricing precision and product differentiation. - Utilize Python/R/SQL/SAS or other software to extract, manipulate and analyze large sets of data to recommend improvements in product pricing. - Assist in predictive modeling projects and analyze product performance under supervision and guidance. - Test new rating models to determine accuracy of prediction, loss ratio improvement, and segmentation. - Perform primary field research, including customer, distribution, competitor, and insurance department under supervision and guidance. - Prepare reports, graphs, charts, and presentations based on research and analysis. - Build a minimum viable product (MVP) and present findings to the Mercury leadership team as a capstone project. - Other functions may be assigned. Qualifications - Be legally eligible to work in the U.S. - Currently pursuing a BS/BA/MS in a quantitative field (Statistics, Mathematics, Data Science, Engineering, Actuarial Science, Economics/Finance). - Able to provide current GPA, with a minimum of 3.0 GPA required (3.5 or higher preferred). - Ability to work 40 hours a week for a 12-week internship, beginning in June 2026. - Enrolled student attending a university program with an expected graduation date on or after August 2025. - Planning to seek full-time employment between December 2026 and September 2027. Preferred Experience - Solid track record of academic excellence. - Strong commitment to teamwork, learning, and collaboration. - Academic or project experience in data manipulation and analysis using tools such as Python, R, SQL, SAS, or equivalent. - Familiarity with modeling concepts such as GLMs, logistic regression, and gradient boosting algorithms. - Insurance coursework/projects; exposure to pricing/research workflows. Preferred Skills & Abilities - Excellent verbal and written communication. - Ability to manipulate and analyze data to address and solve business problems. - Willingness to independently learn and make an impact within a team environment. - Working knowledge of SQL and one language (Python or R); clear communication. - SAS familiarity, dashboarding tools (Power BI/Tableau), basic model validation techniques. - Proficient in Microsoft Office Suite. Physical Requirements - Required job duties are essentially sedentary in nature, consisting of occasional walking, standing, lifting and/or carrying ten pounds maximum. Benefits - Obtain practical work experience in your field of interest. - Network with other interns and industry professionals. - Receive personalized coaching and mentorship. - Work on real projects and initiatives. - Earn a competitive wage. Company Description At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

• Responsible for the preparation, analysis and evaluation of subsidiary general ledgers. • Prepares and maintains highly complex operating and financial reports. • Ensures the preparation of monthly, quarterly, and annual financial statements are completed in accordance with generally accepted accounting principles (GAAP) and statutory accounting principles (SAP) including footnote disclosure. • Performs advanced financial analyses and special projects as required by financial management. • May interface and maintain relationships with outside auditors and public accounting firms.

• Be a trusted advisor to the Executive Leadership Team, HR/People Team, and business leads across the company on the people decisions that matter most • Lead a modern approach to employment risk management, investigations, and governance • Help design and scale policies, training, and tools that make it easier to do the right thing, the right way • Translate complex employment law concepts into clear, actionable guidance for HR/People leaders and managers across performance management, discipline, terminations, accommodations, leaves, wage and hour, remote work, and other employment issues • Act as a thought partner on program and policy design (e.g., performance, hiring, RIFs/restructuring), ensuring decisions are both compliant and aligned to business strategy and culture • Provide risk-calibrated options, clearly framing legal risk, business impact, and trade-offs instead of simple “yes/no” answers • Oversee or conduct internal workplace investigations (harassment, discrimination, retaliation, ethics, and other complex matters), ensuring thorough, timely, and balanced fact-finding with clear recommendations and documentation • Manage demand letters, and pre-litigation matters in partnership with external counsel, balancing legal strategy, business objectives, and employee experience • Develop and maintain frameworks, playbooks, and escalation paths that help HR/People and leaders proactively identify, assess, and manage employment risk • Draft, review, and update employee handbooks, policies, and agreements (e.g., arbitration, severance, restrictive covenants) to align with evolving federal, state, and local requirements • Monitor legal and regulatory developments (e.g., pay transparency, leaves, wage and hour, AI in employment decisions, privacy) and translate them into practical changes to policies, processes, and tools • Help define a scalable, modern governance model that balances business needs, employee experience, and legal compliance with the right level of rigor, consistency, and documentation • Design and deliver training for HR/People, managers, and leaders on investigations, documentation, performance management, accommodations/leave, anti-harassment, and other employment topics • Build self-service tools and guidance (FAQs, playbooks, templates) so HR/People and business partners can handle routine issues confidently and escalate the right issues at the right time • Use case trends and insights from HRIS and case management systems to inform training, policy updates, and leadership behavior • Partner closely with HR/People, Legal, Compliance, Internal Audit, IT, Security, and external counsel to ensure decisions are coordinated, informed, efficient, and business-aligned • Contribute to People and enterprise initiatives (e.g., AI in HR, modern work practices, remote/hybrid strategies) by advising on employment law, privacy, and ethical implications • Model a team-first, low-ego, high-judgment way of working that builds trust across functions

• Develop and use modern software engineering practices to deploy ML solutions at scale, including building CI/CD pipelines and automated testing. • Work with Data Scientists and Data Engineers to build automated pipelines that train, run and monitor ML Models for business applications in an agile and elegantly orchestrated manner • Enhance and improve the code deployment and model monitoring frameworks and project operations documentation • Support life cycle management of deployed ML model life cycle management (e.g. new releases, change management, monitoring and troubleshooting) • Support the MLOps Platform, including model registry, model deployment, and feature store. • Collaborate with expert vendors and IT application teams for integrating ML models including defining SLAs and designing highly automated end-to-end testing

• Develop Test Plans and Strategies: With the goal of minimizing production defects, assist in the creation and execution of basic test plans and strategies. • Follow existing guidelines to document test scope, approach as well as estimation of time and resources for testing activities, under the guidance of more experienced engineers for small features within one functional area. • Design and Execute Test Cases: Develop reproducible test cases and execute them based on simple software requirements. • Perform functional, smoke, and basic regression tests, ensuring basic test coverage to reduce production defects. • Perform Manual and Automated Testing: With the goal of minimizing production defects, conduct manual testing for exploratory and usability purposes. • Execute and implement simple automated testing tasks under the guidance of senior engineers to develop automation skills. • Documentations for Process and Bug Report: Create basic test cases, test results, and bug reports. • Provide easy-to-follow test cases, concise reproducible steps in bug report and keep all reports and other documentation up to date for small sized features to ensure overall quality. • Utilize the best practice to ensure overall quality. • Cross-Functional Collaboration and Communication- Work with TPM/Engineers to ensure the clarity of simple product requirements and help ensure that defects are addressed so that the software meets basic functional and business needs for simple features in their team. • Support and guide business stakeholders in User Acceptance Testing (UAT) activities. • Identify obstacles to the progress of testing tasks and work with senior test engineers to resolve them within the testing team. • Raise concerns and blockages to team leads and actively follow up on resolution. • Begin to learn basic automation principles and assist with automated tests.

• Develop and communicate the vision, strategy, and operating model for the Auto Claims team aligned to overall enterprise objectives • Define and continuously refine segmentation criteria (severity, complexity, coverage, exposure) • Lead annual and multiyear planning for the Auto segment, identifying initiatives related to digital intake, triage, fast‑track programs, staffing, and process improvements • Ensure all Auto Claims activities are performed in accordance with company guidelines and regulatory requirements across all applicable jurisdictions • Design, standardize, and continuously improve end-to-end workflows for: Initial claim intake and early investigation • Champion the use of technology, AI, analytics, and digital tools (e.g., digital FNOL, photo apps, workflow and triage engines, dashboards) to improve speed, accuracy, and the customer experience • Drive a culture that leverages data analysis to make better decisions at the leader and frontline level • Lead, coach, and develop Auto Claims leaders and team members, creating a high performing, highly engaged organization • Establish clear expectations for claims handling behaviors, customer empathy, cycle time, quality, and escalation/transfer decisions • Build robust talent pipelines and career paths, including development opportunities that prepare team members for progression into Claims Examiner and leadership roles • Promote a culture of accountability, inclusion, and continuous improvement, with regular feedback, recognition, and development conversations • Effectively lead a remote workforce, ensuring strong communication, performance management, and change adoption across locations • Partner with Auto Claims Examiner leadership to align segmentation rules, handoff standards, and performance targets, ensuring a seamless customer and employee experience across the claim lifecycle • Collaborate with Product and Underwriting to share insights from early lifecycle claims (e.g., loss trends, coverage issues, fraud indicators, emerging risks) that inform product and pricing decisions • Identify and mitigate operational risks related to early lifecycle handling, including service breakdowns, regulatory/compliance risk, and process gaps

• Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates; • Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance; • Minimize risk and exposure to system security and business interruptions on company's infrastructure; • Actively participate in disaster recovery and BCP events. • Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance • Process documentation (KB) • User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Senior Leadership • Mentoring/Training • Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week • Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)