Freedom Mortgage

• Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives. • Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls. • Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue identification, escalation, and resolution. • Identify process risks, inefficiencies, and control gaps; partner with stakeholders to design and implement sustainable solutions. • Serve as a project coordinator/manager for Servicing Treasury initiatives, including planning, tracking milestones, managing deliverables, and driving timely execution. • Partner with Change Management and IT to support system enhancements, process improvements, and implementation efforts. • Support audit readiness and audit automation through documentation, data analysis, and QC validation. • Build and maintain strong cross-functional relationships; serve as a primary point of contact for Servicing Treasury inquiries and issue resolution. • Drive continuous improvement by streamlining processes, enhancing reporting accuracy, and improving overall operational efficiency, quality, and consistency. • Comply with all company policies and procedures. Maintain regular and punctual attendance.

Role Description The Chief Marketing Officer (CMO) is responsible for developing and executing an enterprise marketing strategy that drives sustainable mortgage origination growth, strengthens customer relationships, and maximizes the value of the company's servicing portfolio. The CMO leads marketing, customer acquisition, portfolio recapture, customer retention, digital engagement, brand management, marketing analytics, and marketing technology. This executive is accountable for using customer data and analytics to identify mortgage opportunities and deliver personalized marketing campaigns that connect customers with the right mortgage products at the right time. - Develop and execute the enterprise marketing strategy supporting the company's annual and long-term growth objectives. - Lead customer acquisition, customer retention, servicing portfolio recapture, purchase growth, refinance initiatives, and other marketing programs as required. - Establish marketing priorities that align with strategic business objectives, market conditions, interest rate environments, and customer demand. - Lead a high-performing, customer-centric marketing organization focused on measurable business outcomes. - Drive funded loan volume through targeted marketing campaigns. - Optimize lead generation and lead conversion strategies. - Align marketing initiatives with Sales leadership to improve speed-to-lead and conversion performance. - Develop lifecycle marketing campaigns that engage customers from acquisition through long-term retention. - Lead cross-functional campaign execution across digital, direct mail, email, call center, retail, and servicing channels. - Develop customer segmentation strategies based on a variety of data elements. - Build predictive models that identify customers likely to respond to specific products. - Translate complex data into actionable insights for executive leadership. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Qualifications - Bachelor's degree in Marketing, Business Administration, Finance, Economics, Data Analytics, or a related field. - MBA or master's degree preferred. - Minimum 15 years of progressive leadership experience in marketing, digital strategy, customer analytics, or growth marketing. - Minimum 10 years leading enterprise marketing organizations. - Executive experience within mortgage banking, consumer lending, banking, fintech, or financial services. - Demonstrated success driving measurable revenue growth through data-driven marketing. - Experience managing large-scale marketing budgets and enterprise transformation initiatives. - Deep understanding of mortgage origination, servicing, secondary markets, and customer lifecycle management. Requirements - Mortgage servicing portfolio marketing. - Customer recapture programs. - Digital mortgage customer acquisition. - Marketing automation platforms. - AI-enabled customer analytics. - Business Intelligence platforms. - CRM strategy. - Customer Data Platforms. - Marketing attribution. - Enterprise data governance. - Consumer financial services. Company Description

• Responsible for filing all FHA Part B claims and non-conveyance claims including CWCOT, SFLS, and Loss Mitigation claims • Follow up on all claim payments and title package submission to HUD • Monitor attorney firms to ensure timely submission of title packages • File all Part B expense claims within insurer/investor timeframes • Work to resolve exceptions on suspended claim funds • Monitor daily reports and queues • Keep Manager informed of trends and issues related to FHA claims • Schedule work effectively to reduce costs • Comply with instructions provided by Manager accurately and timely • Maintain regular and punctual attendance

• Administrating the daily functions of the Special Loans Portfolio including SCRA, ARM, Buydowns, Balloons, and Partial Release loans • Reviews and processes requests for SCRA initial and continued eligibility • Review and validate ARM data on servicing platform for accuracy • Completes daily, weekly, monthly ARM indexes • Review initial request for partial release and act as a liaison between the customer and internal counsel • Perform loan level maintenance as needed on special loan functions • Provide exceptional customer service to both internal and external customers

Role Description The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints. - Conduct in-depth root cause analyses on High-Risk cases to identify & resolve customer issue(s). - Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues. - Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues. - Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. - Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes. - Follow up with all necessary parties to close out calls and to ensure resolution. - Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. - Maintain confidentiality of customer’s nonpublic information. - Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Qualifications - Deep operational knowledge - Strong problem-solving and critical thinking skills, with an attention to detail - Experience in handling complex customer issues - Excellent communication & negotiation skills - Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information - Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration Requirements - High School Degree and Five (5) years of experience or equivalent combination of education and experience. - Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Company Description

• Support transaction management activities across Freedom’s Exchange platforms, including MSR acquisition and onboarding. • Assist in defining data requirements and mapping configurations for integration into Freedom owned systems and approved vendor platforms. • Partner with senior leaders to support the integration of client facing Exchange functionality into broader servicing and operational workflows. • Identify and implement process improvements to enhance loan boarding efficiency across multiple systems. • Serve as a key functional resource for Freedom’s legacy Exchange transaction management portal and underlying workflows. • Support the design, testing, and implementation of system enhancements in partnership with technology teams and vendors. • Assist with servicing oversight and servicing transfer support for Freedom’s MSR investment funds. • Support the delivery and expansion of Freedom’s subservicing client management capabilities. • Contribute to the development of tools, reporting, and processes to improve servicing oversight and client interactions. • Act as a business partner to internal teams and third party providers to support system integrations and technical initiatives. • Help translate business requirements into functional specifications and adoption plans. • Provide user support and guidance to ensure effective and consistent system utilization. • Perform data validation activities related to servicing transfers, ensuring accuracy, completeness, and compliance with established standards. • Support OCR, API, and automation initiatives aimed at improving data accuracy and reducing operational dependency on vendors. • Support investor portfolio management activities through data analysis and operational reporting. • Assist with buyer data modeling efforts and ongoing refinement of data management practices. • Develop and maintain operational and investor reporting related to servicing transfers, boarding activities, and MSR transactions. • Analyze servicing and transaction data to identify trends, exceptions, reconciliation issues, and operational risks. • Support business users with ad hoc reporting, data validation, and production support activities. • Partner with technology teams to validate Snowflake, SQL, API, and file-based data integrations. • Assist in monitoring data quality, reconciliation controls, and operational reporting accuracy across servicing platforms. • Perform other duties and projects as assigned.

Role Description The Analyst, Loss Analysis is responsible for the QC, audit and oversight of claims filed. It is the Analyst’s duty to ensure that all claims comply with investor and insurer requirements and assist in the reduction of loss exposure to the Company. The Analyst will provide claims loss analysis reports weekly, monthly or as determined by management. In instances where a claims error is identified, a supplemental claim will be filed by the Analyst. - Complete loss analysis reviews to safeguard the servicer’s assets and ensure compliance with insurer requirements. - Analyze and rebut insurer curtailments for all government insured filed claims, including but not limited to conveyance, claims for advances, loss mitigation and non-conveyance claims. - Quality Control review for Default Claims, including supplemental claims to reduce loss exposure and provide loss analysis reports. - Assist in compiling claims data for government claims audits, in addition to reviewing auditors' findings and providing rebuttal responses. - Complete monthly write-offs of remaining balances once all claims and supplemental funds received on an account. - Act as a subject matter expert to the claims department to ensure compliance on all claims filings. - Correspond with vendors and site employees. - Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations. - Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures. - Ability to work necessary hours to ensure success. - Maintain regular and punctual attendance. Other Duties could include: - Performs other related duties as assigned. Qualifications - Strong understanding of FHA, VA and GSE claims guidelines. - Excellent organization skills. - Attention to detail with a high level of accuracy. - Excellent communication skills. - Analytical and Problem Solving skills. - Works well in a team environment. - Ability to meet deadlines in a fast-paced environment. - Ability to manage time well and prioritize tasks. - Microsoft Office experience and advanced Excel knowledge. - Ability to effectively present information to supervisory, etc. - Ability to write reports and correspondence. - Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures. - Ability to calculate basic financial figures and amounts. - Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to work with little supervision. - Ability to meet critical departmental and federal timelines with accuracy and efficiency. - Ability to build relationships with both internal and external clients/vendors. - Strong work and business ethics. Requirements - High School diploma or equivalent required. - Bachelor’s Degree from a Four (4) year College or University preferred. - Minimum of five years of experience in the rebuttal of compensatory fees and curtailments process, investor claims processing, auditing and loss analysis reporting; or equivalent combination of education and experience. - An in-depth understanding of all government regulations pertaining to claims filing and reimbursement. Certificates, Licenses, Registrations - None required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Role Description The Specialist, Foreclose II is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. Provide management with status updates and prepare a variety of complex reports to ensure compliance with all agency, investor and insurer guidelines. Support internal staff with questions regarding foreclosure loans within their delegated authority. Responsible for ensuring the Foreclosure Process is completed accurately in adherence to mandatory state and investor timelines by acting as a liaison between Freedom Mortgage and outside counsel. - Managing past due and approaching standard FCL cases including FNMA, GNMA (FHA, VA, USDA & Private Investors). - Follow up on all FCL actions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance. - Responsible for document execution of various financial foreclosure documents required during the foreclosure process per Federal Compliance standards. - Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays. - Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures. - Reviews and provides HAMP certification nationwide notifications prior to foreclosure sale. - Moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews, lost liens to tax sale, prepare equity analysis with detail and accuracy, meeting timelines on each foreclosure file while closely monitoring attorneys and the overall quality performed on all daily job tasks. - Ensure cases have a clear & marketable title throughout the FCL process. - Examine FCL related expenses as they pertain to investor guidelines including contested/litigation. - Prepare bidding instructions for all sales in compliance with investor, insurer guidelines. - Ensure the accurate & timely referral to Bankruptcy & Post sale areas. - Endorse, certify and report all FCL sale results within 24hrs of sale. - Coordinate with Property Preservation department to secure & maintain vacant properties. - Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws related to legal. - Update databases to ensure information is accurate, complete, and accessible. Maintain records and files. Perform periodic analyses and review of data. Investigate questionable items. - Develop a strong working relationship with network of Servicer Appointed and Designated Counsels. - Provide mentoring to new staff members, assist in special projects as assigned. - Maintain regular and punctual attendance. Qualifications - Bachelor’s Degree from a Four (4) year College or University; or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience. - 3-5 years working knowledge of foreclosure laws and terminology. Requirements - Software Skills: Fiserv/Loanserv, Microsoft Word, Vendorscape, Lenstar, LPS Desktop. - Language Skills: Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. - Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. - Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. - Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. - Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Work Environment - Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. - Position requires light physical activity. Up to 10 pounds. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

• Responsible for reviewing, analyzing and processing an assigned portfolio of accounts in pre-foreclosure status. • Ensure the Foreclosure process is completed accurately in adherence to mandatory state and investor timelines by acting as a liaison between the various areas in default and outside counsel. • Provide management with status updates and prepare a variety of complex reports to ensure compliance with all agency, investor and insurer guidelines. • Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups. • Review daily reports to ensure investor and Freedom Mortgage guidelines are met timely with respect to breach letters, foreclosure hold statuses, etc. to prevent fines & reduce errors found during investor audits. • Review essential processes around FHA population including but not limited to HUD First Action Deadlines, Face 2 Face letters, Door Knock orders, breach letter and state required notice oversight. • Lead and execute special projects for the department. • Analyze & manage FCL timeline performance to ensure that no more than 10% of monthly case-load is past standard. • Maintain Default Referral workflow inside of TEMPO. • Load eligible loans in TEMPO for Default Referral Specialist to work. • Conduct LoanServ testing for Project Design plans and provide feedback to IT Department. • Create and send referral packages to Foreclosure counsel based on investor, insurer and Freedom Mortgage guidelines. • Ensure that all cases in which Freedom Mortgage has exposure are escalated to management & In-house legal. • Work closely with other default personnel (collections, loss mitigation, and REO) to ensure a seamless transition for loan accounts which move from one area of responsibility to another, for cross training purposes, and to assist other areas due to changes in workload and staffing. • Follow up on all Foreclosure required actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits. • Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met. • Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability. • Prepare files for internal and external audits including miscellaneous research, filing and mailing. • Maintain regular and punctual attendance.

Role Description The Servicing Treasury Processor I – Incoming Claim Funds, is responsible for accurately and timely processing claim funds to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met. - Low Level data entry of all claim payments accurately, either manually or electronically to the servicing system. - Run internal and external reports. - Responsible for pulling reports from multiple government agencies and updating daily internal reports in Excel. - Responsible for downloading AOPs from multiple government agencies. - Prepare CIT Pkgs for Serv Treasury. - Request wires to move funds to differing internal and external bank accounts. - Works pending and exception items. - Maintain regular and punctual attendance. Comply with all company policies and procedures. - Performs other related duties as assigned. Qualifications - High School Graduate/GED - 1 Year Experience preferred Requirements - Excellent organization skills - Attention to detail - Excellent communication skills - Analytical and Problem-Solving skills - Ability to manage time well and prioritize tasks - Microsoft Office experience and Excel and Outlook knowledge - Maintain confidentiality of sensitive information Company Description Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.