Freedom Mortgage

Role Description The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in-person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines. Qualifications - Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience. - 7-10 years working knowledge of foreclosure laws and terminology. - Must have 3+ years of handling depositions and non-Jury Trials. - Software Skills: Loanserv, Legal Tracker, Tempo, DMM Portal, Microsoft Word, Microsoft Excel, PowerPoint. Requirements - Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations. - Ensure loans are coded and reporting is accurate. - Consistent travel required. - Appear in person or telephonically for mediations. - Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority. - Utilize judicial processes and protocols for state procedures. - Prepare, review and complete overall case analysis and status reports in response to legal matters. - Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management. - Ensure compliance with all state specific foreclosure mediation letters, notices, appearances, and contact requirements. - Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws. - Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required. - Maintain, review and manage pipeline with management. - Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required. - Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines. - Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA, VA, USDA & Private Investors. - Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance. - Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy. - Monthly reporting and distribution. - Assist with reviewing state, federal and investor/insurer changes as well as process implementation. - Assist with reviewing and responding to audits. - Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays. - Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures. - Complete and review reports as required. - Perform periodic analyses and review of data and investigate questionable items. - Develop a strong working relationship with network of Servicer Appointed and Designated Counsels. - This position requires 50% travel. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Company Description

Role Description The Supervisor, SPOC Svcg – Borrower Outreach is responsible for the oversight and compliance of the Single Point of Contact team in the Loss Mitigation group. The Supervisor must be knowledgeable in FHA, VA, USDA, FNMA, and FHLMC loss mitigation options and the waterfall. Must effectively demonstrate a professional level of competency in all states of loss mitigation and the foreclosure process and requirements for all states, while adhering to all state and federal guidelines. Must be able to work until 8pm EST. - Manages team of 10-12 SPOC Specialists - Handles daily supervisory functions including timecards, interviews and coordination with HR on disciplinary action as necessary - Holds daily team huddles to review changes, answer questions and provide updates - Deliver regular 1:1s with phone agents to discuss employee scorecard trending, areas of opportunity, career pathing - Conducts side by side call observations with each team member to provide live feedback and direction - Coordinates any agent schedule changes/adherence concerns with the Command Center - Provides direction to Loss Mitigation Specialists on department goals; drives call focus based on Loss Mitigation touchpoints - Ensures agents are meeting expectations on calls, addresses gaps in performance immediately - Assign SPOC agents to accounts as needed, publish SPOC assigned accounts to agents 2-3x/week - Must be able to work one Saturday a month. “Comp” day will be provided in the week they are in Saturday rotation - Must be able to work 11am-8pm EST as a full time shift - Must be familiar and compliant with CFPB requirements - Ensure that Loss Mitigation Underwriting, Single Point of Contact are operating in full compliance with investor, agency/insurer, FHA, VA and private mortgage insurance provider guidelines and results in no monetary losses from non-compliance - Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of related bankruptcy laws - Partner with Change Management to create job aids as needed and keep them up to date as guidelines and policy change; communicate the changes to the staff and ensure compliance - Effectively manage department work queues, ensuring they are up to date and properly documenting the system of record all consumer contact, requests for activity from other business units and the next steps in loss mitigation and foreclosure process - Train and develop staff - Recommends and implements changes in procedures - Identify gaps and make recommendations for efficiency gains - Partners with internal business partners to actively assist mortgagors in foreclosure avoidance, to include identifying customers for retention options such as modifications, rate reductions, short sales, principal balance reductions, etc., as investor guidelines allow - Work with Quality Assurance, Compliance, Risk, Audit and the Management team to assure compliance with FHA, VA, FNMA/FHLMC, Rural Housing and the various PMI companies’ loss mitigation guidelines as well as internal policies and procedures - Partner with QA, compliance, legal, risk, management team, fellow supervisors and team to limit audit findings, mitigate financial and reputational exposure to Freedom Mortgage - Maintain regular and punctual attendance Qualifications - Bachelors Degree (B.A.) from a four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations - Ability to write reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - While performing the duties of this job, the employee is frequently required to sit and talk or hear - The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms - The employee must occasionally lift and/or move up to 25 pounds Benefits - Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws - Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation - Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law

• Support FMC’s Call Center operations • Provide exceptional service to customers • Answering inbound and making outbound calls • Responding to customer requests within set timeframes • Delivering an exceptional quality of service • Providing information and assistance with loan information • Adhering to schedules and meeting deadlines • Working as part of a dedicated team • Building positive relationships with customers • Maintain regular and punctual attendance

Role Description The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in-person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines. Qualifications - Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience. - 7-10 years working knowledge of foreclosure laws and terminology. - Must have 3+ years of handling depositions and non-Jury Trials. Requirements - Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations. - Ensure loans are coded and reporting is accurate. - Consistent travel required. - Appear in person or telephonically for mediations. - Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority. - Utilize judicial processes and protocols for state procedures. - Prepare, review and complete overall case analysis and status reports in response to legal matters. - Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management. - Ensure compliance with all state specific foreclosure mediation letters, notices, appearances, and contact requirements. - Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws. - Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required. - Maintain, review and manage pipeline with management. - Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required. - Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines. - Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA, VA, USDA & Private Investors. - Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance. - Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy. - Monthly reporting and distribution. - Assist with reviewing state, federal and investor/insurer changes as well as process implementation. - Assist with reviewing and responding to audits. - Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays. - Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures. - Complete and review reports as required. - Perform periodic analyses and review of data and investigate questionable items. - Develop a strong working relationship with network of Servicer Appointed and Designated Counsels. - This position requires 50% travel. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Benefits - Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. - Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Role Description The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound calls to, and taking inbound calls from, our valued customers to offer support and specialized products. - Conduct pipeline management, appointment setting, and other key activities to support the department’s production goals and ensure SLAs and customer service standards are met. - Analyze applicant information to determine whether the customer qualifies for a beneficial program. - Respond to customers’ needs and expectations with compassion ensuring a resolution is reached the first time. - Effectively manage work queues, keeping them up to date, and appropriately documenting the systems of record for all customer contact, along with requests for activity from other business units and next steps in processes. - Work independently and within a team on special ongoing and nonrecurring projects. - Clearly communicate the process and benefits available to the customer. - Follow our sales process and QA requirements to remain compliant. - Continually meet and/or exceed the Sales KPI’s set by Management. - Maintain regular and punctual attendance. - Perform other related duties as assigned. Qualifications - Strong attention to detail and ability to prioritize work effectively while meeting deadlines. - Effective verbal and written communication skills. - Maintain regular and punctual attendance complying with all company policies and procedures. - Experience with standard office software (Word, Excel, PowerPoint). - Maintain confidentiality of customer’s nonpublic information. - Have excellent communication skills and be clear, concise, and professional when speaking with customers. - Be eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines. - Maintain a professional image and standards consistent with company policies and procedures. - Ability to work independently and collaboratively with others throughout the organization in a fast-paced, dynamic environment. Requirements - High School Graduate/GED, required; Associate Degree preferred. - Minimum two (2) years related experience and/or training. - NMLS Safe Licensing is helpful and may be required after hire. - NMLS and SAFE License within one year, preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to sit and talk or hear. - Occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. - The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Role Description The Spec, Loss Mit Doc II is responsible for the intake review of loss mitigation options for all workout types on all loan types. Also responsible for assisting with inbox on an as needed basis depending on number of incoming items from borrowers and borrower’s counsel. - Responsible for daily user maintenance of equipment. - Review all incoming documents received from borrowers. - Clearly notate system of record with documents received as well as documents still needed from borrower. - Properly upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS). - Issue letters to borrowers advising what items are still needed to send file to Underwriting. - Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses. - Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision. - Review reports daily to ensure items completed the previous day were done accurately and correctly. - Respond to emails and Comtags on a daily basis in a professional and accurate manner. - Must be in compliance of established timelines and quality decisions for each file assigned. - Familiar with mortgage documents strongly preferred. - Must be familiar with financial documents. - Must have experience with processing. - Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms. - Responsible for digitally combining packages and checking image for quality and accuracy. - Responsible for identifying correct borrower loan number and cross-reference by name, address, phone number, social security number or email address in LoanServ and Account Connect. - Load document images to electronic document repository database - EDMS and accurately categorize/index. - Create CIT flag in LoanServ notifying responsible business unit of document upload. - Aid in the disposition of documents process. - Maintain regular and punctual attendance. Qualifications - 1-2 years experience as LM Document Specialist, I is required, or one year related experience and/or training, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience. - Proficient in Excel, Adobe Acrobat and knowledge of various file formats. - Ability to read business journals, financial reports and legal documents. - Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public. - Ability to add, subtract multiply and divide in all units of measure. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. Requirements - Regular and substantial contact with others. - Handles sensitive, and/or confidential information. - Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. - Forwards non-routine inquiries or requests to appropriate individual and/or department. - Tasks are highly interrelated and simple. - Work consists of fairly standard procedures and tasks. - Performs tasks and duties under direct supervision, using well-defined policies and procedures. - Work is reviewed by supervisor. - Limited opportunity exists for exercising independent judgment and decision making. - Refers most problems to supervisor. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to sit and talk or hear. - Occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Role Description The Vice President, MBS Management is responsible for developing and enhancing analytical tools, models, and reporting to support the evaluation and oversight of the firm’s mortgage‑backed securities (MBS) portfolio. The role provides regular relative value and performance insights to inform investment strategy and decision‑making. - Build and deploy tools to monitor dealer MBS inventory. - Enhance MBS pool‑level relative value models to support investment analysis. - Develop and maintain Yieldbook prepayment dials for different mortgage servicers, including Freedom. - Enhance the realized returns framework for MBS holdings. - Prepare and present weekly MBS relative value analysis and summary reporting for senior investment leadership. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. - Perform other related duties as assigned. Qualifications - Bachelor’s degree in Finance, Economics, Mathematics, or a related field. Advanced degree preferred. - Minimum of 15 years of progressive experience in mortgage‑backed securities analysis or related capital markets roles. Requirements - Problems and issues faced are frequently complex and multi-dimensional, requiring broad-based consideration of variables that impact areas outside of immediate responsibility. - Extensively analyzes problems to seek understanding of the underlying issue and root cause of the problem. Work Environment - Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. - The noise level in the work environment is usually moderate. Physical Demands - Frequently required to sit and talk or hear. - Occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Role Description The Document Coordinator is responsible for obtaining and tracking COOP and Condo documents utilized for loan level review for compliance with FNMA, SONYMA, and other investor guidelines. - Responsible for collecting COOP/Condo documents from the Management company, insurance company, and/or HOA. - Contact investors for status of projects. - Communicate with internal and external partners regarding status of reviews. - Monitor and respond to internal and external communications in a timely manner. - Responsible for following up with Management companies, insurance companies, and HOA for status of outstanding suspense items. - Data Entry of project information into database. - Work closely with COOP Review Specialist to expedite review and approval of COOP projects according to FMC policy. - Complete other miscellaneous related duties as assigned by the Project Review Desk Manager. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Qualifications - Effective written and verbal communication skills. - Ability to follow direction. - Willingness to learn. - Work successfully in a team environment. - Minimum high school diploma or general education degree (GED) required. Requirements - None Required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Role Description The Senior Analyst, Loss Analysis is responsible for the QC, audit and oversight of completed loss analysis files by respective team members for compliance with regulatory guidelines and internal team SLAs. It is the Senior Analyst’s duty to ensure that all incoming files are timely assigned to team members and analysis completed within department SLAs. The Senior Analyst will provide QC results to the team manager and work with team members to deploy procedure updates, regulatory changes, training opportunities and serve as a first escalation point for insurer claim / supplemental claim / appeal / remittance guidelines. Senior Analyst will support the leadership team on procedure updates and development of new technology solutions where needed. The Senior Analyst will also serve as an escalation point to HUD, VA and/or USDA where applicable. Essential Job Duties and Responsibilities - Complete QC reviews of finalized loss analysis to safeguard Freedom’s assets and ensure compliance with insurer requirements. - Manage incoming volumes ensuring even distribution to team members. - Present regulatory changes to team leadership and provide assessment of team impacts. - First level escalation point for team case issues and rebut insurer curtailments for all government insured filed claims, including conveyance, claims for advances, loss mitigation and non-conveyance claims. - Quality Control review for completed loss analysis reviews including supplemental claims to reduce loss exposure and ensure Freedom recovers all government insurance benefits. - Design and prepare reporting to team leadership on volumes, analyst portfolio flows and SLA compliance. - Assist in compiling claims data for government claims audits, in addition reviewing auditor’s findings and providing rebuttal responses. - Oversee monthly write offs of remaining balances once all claims and supplemental funds received on an account. - Act as a subject matter expert to the Loss Analysis department to ensure compliance on all claims filings. - Assist team leadership in designing and testing new technology solutions. - Correspond with vendors and site employees. - Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations. - Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures. - Ability to work necessary hours to ensure success. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities - Performs other related duties as assigned. Supervisory Responsibilities - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications - Strong understanding of FHA, VA and GSE claims guidelines. - Excellent organization skills. - Attention to detail with a high level of accuracy. - Excellent communication skills. - Analytical and Problem-Solving skills. - Works well in a team environment. - Ability to meet deadlines in a fast-paced environment. - Ability to manage time well and prioritize tasks. - Microsoft Office experience and advanced Excel knowledge. - Ability to effectively present information to supervisory, etc. - Ability to write reports and correspondence. - Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies, and procedures. - Ability to calculate basic financial figures and amounts. - Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to work with little supervision. - Ability to meet critical departmental and federal timelines with accuracy and efficiency. - Ability to build relationships with both internal and external clients/vendors. - Strong work and business ethics. Education and/or Experience - High School diploma or equivalent required. - Bachelor’s Degree from a Four (4) year College or University preferred. - Minimum of six (6) years of experience in the rebuttal of compensatory fees and curtailments process, investor claims processing, auditing, and loss analysis reporting; or equivalent combination of education and experience. - An in-depth understanding of all government regulations pertaining to claims filing and reimbursement. - Ability to lead and resolve issues. Certificates, Licenses, Registrations - None Required. Work Complexity Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job-specific) industry. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. Compensation The estimated base pay for this role is one part of our total compensation package and is determined within a range. The estimated base pay for this position is the annualized equivalent of $53,000.00 - $62,000.00, depending on experience, qualifications, market location, and other job-related factors. Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits.

Role Description - Prepare mailing labels for overnight packages. - Upon receipt of executed documents, validate all signatures have been completed, dated, and notarized and are submitted to Management for final signatures and notarization. - Ensure Foreclosure close and bill task is opened. - Process payment reversals to ensure modification system changes are processed accurately as needed. Monitor daily funds received report. - Follow up on status of documents sent to recording. - Send partial claims to FHA vendor and track to ensure FHA vendor’s receipt of recorded partial claims documents. - Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed. - Submit all required documents to Claims department. - Ensure additional documentation for Short Sale and Deeds in Lieu closing packages, including contributions / promissory notes and investor specific documents is provided. - Complete post-closing audits to confirm all required settlement documents contain appropriate signatures/notarizations. - Verify and upload required documents into imaging system. - Provide closing status updates. - Contact attorneys, authorized agents, title companies, property preservation vendors and homeowners to provide or receive closing status updates on Liquidation workouts. - Processes invoice, answers questions about billing, and coordinates resolution of billing issues with management and/or Accounting department. - Ensure Deed in Lieu documents are recorded properly. Resolve rejected documents. - Maintain regular and punctual attendance. Qualifications - Bachelor’s Degree from a Four (4) year College or University. - One (1) to two (2) years related experience and/or training. - Excellent verbal and written communication skills required. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to apply concepts of basic algebra and geometry. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. Requirements - None required. Company Description