Exeter Finance

Role Description The Specialty Manager will be responsible for the oversight, leadership and process management of the Specialty Team and functions. - Oversight and management of the Cease/Desist, Deceased, Voluntary Surrender and Specialty State end to end functions. - Identifying potential Cease/Desist and Deceased accounts through Call Miner review, analysis and exception communication. - Review and processing of actual Deceased and Cease/Desist accounts. - Facilitating review, exception detection and communication on accounts identified with State Call Handling Restrictions. - Monitoring and oversight of all customer call handling based on requirements and functions. Qualifications - College degree or equivalent work experience. - Six (6)+ years of experience. - One (1)+ years of management experience. - Experience in compliance requirements, regulations and processes preferred. - Knowledge of Cease/Desist, Deceased and Specialty State process, regulations, requirements and structure. - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality. - Adaptable to changes within a fast-paced environment. - Can effectively collaborate with peers and leadership. Requirements - Manage, Direct and Assign volume within Specialty processes for appropriate handling within established SLA and in accordance with any applicable Federal and State requirements. - Staffing assessment and allocation for proper coverage for all Specialty Call Handling. - Execute identified process enhancements and expansions to comply with all requirements. - Quality assessment of completed productivity for accuracy and compliance with Federal and State regulations, as well as policy and procedure. - Communicate Call Miner and State Call Restricted exceptions and collaborate with other departments across the organization, as needed. - Other duties as assigned. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - The pay range for this role is $58,900.00 - $80,900.00 annually. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Responsible for the daily review, approval, and documentation of repossession assignments. Act as the final checkpoint in the repossession process, ensuring that all state and federal regulations are strictly adhered to before approving an account for repossession. Job Duties - Perform comprehensive daily reviews of accounts identified for repossession to confirm they comply with state and federal regulations, including assessing each account’s eligibility for repossession. - Approve or reject repossession assignments based on established guidelines and account details. - Serve as the final checkpoint to ensure all regulatory requirements are met, including proper documentation and notices. - Accurately document all actions taken on accounts, including approvals, rejections, and compliance checks. - Maintain detailed and organized records to support audits, compliance reviews, and operational reporting. - Identify and escalate complex or high-risk cases to management for further review. - Develop and maintain a comprehensive understanding of collections, loss mitigation, and repossession processes. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 1+ years in auto finance operations. - Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders. - Knowledgeable in Microsoft Office Suite (Excel, Word, PowerPoint). - Ability to work independently and as part of a team in a fast-paced environment. - Problem-solving skills, with the ability to handle account issues or disputes in a timely and professional manner. - Ability to maintain confidentiality and handle sensitive information responsibly. - Knowledge of state and federal repossession and collection laws. - Experience in the finance or credit industry preferred. Requirements - #LI-Remote - The pay range for this role is $19.80 - $24.40 hourly. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description The Sr. Quality Testing Analyst is responsible for completing account level audits and reviews of complex Loan Originations and Loan Servicing related functions to ensure adherence to policy and procedures, identifying trends or issues that increase business risk, making recommendations and communicating findings to management. The Sr. Analyst will also have a role in performing in-depth analysis of testing results and composing a written summary of any observations noted. - Perform review of work completed by Quality Testing Analysts to ensure results are accurate and consistent. - Responsible for new hire, ongoing training and developmental feedback for Quality Testing Analysts. - Compiles data, performs detailed analysis, and documents results and observations. Provides recommendations to management. - Facilitate Quality Testing dispute process. Review dispute feedback, perform objective review, and provide timely response and documentation of finalized dispute decision. Escalate when warranted. - Identifies and escalates trends, concerns and red flags to management. - Conduct audits and reviews of complex Loan Originations and Loan Servicing related functions in accordance to policy and procedure. - Completes assigned audits, reviews and summary documentation accurately, objectively and within communicated timelines. - Develops and maintains a comprehensive knowledge of operational processes, policies, procedures and systems. - Participates in conducting ad hoc testing and special projects as needed. - Other duties as assigned. Qualifications - Bachelor’s degree preferred or combination of education and experience may be substituted in lieu of degree. - Automobile lending and/or collections experience is required. - Minimum of Six (6) years of consumer auto finance experience preferred. - Minimum of Six (6) years of experience in consumer loan servicing (customer service, collections) call center environment and or loan originations (credit, funding); quality control/testing experience preferred. - A thorough understanding of non-prime underwriting techniques, verification processes, customer service and collections practices. - Strong communication skills, both written and verbal. - Excellent analytical skill required, as well as the ability to utilize appropriate analysis, judgment, and logic. - Strong knowledge of federal, state law and regulations applicable to auto finance. Requirements - #LI-Remote - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - The pay range for this role is $22.90 - $29.00 hourly. Benefits - Exeter Finance LLC is an Equal Opportunity Employer.

Role Description The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. Responsibilities include: - Processing Impound accounts and functions in accordance to regulations, policies, and procedures. - Reviewing accounts identified as potential impound. - Performing appropriate calculations for recovery justifications or abandonment. - Processing accounts into and closing impound. - Reviewing and processing accounts based on verbal and written notifications of Impound. - Communicating with customers, recovery agents, impound facilities, and police departments. Qualifications - High school diploma or equivalent. - One (1) year of experience in a servicing center environment. - Experience in Impound processes preferred. - Knowledge of Impound process, regulations, requirements, and structure preferred. - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality. - Adaptable to changes within a fast-paced environment. Requirements - Handle and process assigned volume within Impound processes for appropriate handling within established SLA. - Service Potential and Actual Impound calls within established call handling and correspondence requirements. - Complete end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure. - Assist other departments as well as Impound vendors as needed. - Other duties as assigned. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. - The pay range for this role is $18.60 - $22.45 hourly. Company Description At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners, we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating, and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance, and Service.

Role Description People leadership role in dealer support operations, ensuring efficient and effective service to the company’s network of dealers. Manages a team that provides assistance in financing, documentation, and operational processes, addressing dealer inquiries, and maintaining positive relationships. This position will drive initiatives to improve dealer satisfaction, streamline processes, and ensure compliance with company policies and industry regulations. The position also requires close collaboration with cross-functional teams such as credit, legal, and compliance to resolve dealer issues and optimize dealer performance. Job Duties - Lead and manage the dealer services team, ensuring they provide timely and efficient support to dealers for all inquiries and operational issues related to finance applications, contracts, and payments. - Develop, implement, and enforce dealer services processes and policies to ensure consistency, compliance, and a high level of service to dealers across the network. - Serve as the primary point of escalation for complex dealer issues, working to resolve problems promptly and effectively, ensuring dealer satisfaction and retention. - Build and maintain strong relationships with dealers, understanding their needs, addressing concerns, and providing ongoing support to foster long-term partnerships. - Monitor and analyze dealer service metrics, identifying trends and areas for improvement, and working with the team to optimize processes and increase efficiency. - Collaborate with credit, legal, compliance, and other departments to ensure that dealer transactions and operations are in compliance with regulatory requirements and company policies. - Lead and project manage dealer onboarding and training programs, ensuring that new dealers are properly introduced to company policies, systems, and processes, and that existing dealers are updated on changes or improvements. - Ensure timely and accurate processing of dealer transactions, including financing applications, contracts, and payments, with a focus on minimizing errors and delays. - Coordinate and lead initiatives to improve dealer satisfaction, implementing feedback from dealers to enhance services, streamline operations, and improve overall performance. - Provide regular updates to senior leadership on dealer service performance, including key metrics, challenges, and opportunities for improvement. - Manage dealer compliance with contractual obligations and regulatory requirements, conducting regular audits and reviews to ensure compliance with lending laws, privacy laws, and internal policies. - Collaborate with marketing and sales teams to implement dealer incentive programs, promotional offers, and other initiatives designed to improve dealer performance and engagement. - Ensure the proper handling and security of sensitive dealer information, adhering to data privacy regulations and company security protocols. - Lead the development and execution of process improvements in dealer services, driving efficiencies and reducing operational bottlenecks. - Stay up-to-date with industry trends, regulations, and best practices to ensure the dealer services team is operating at the highest level of performance. - Develop and maintain reporting systems to track dealer performance, service levels, and other relevant metrics to monitor team success and identify areas for improvement. - Provide coaching, training, and performance management to team members, ensuring that the team is motivated, knowledgeable, and effective in delivering high-quality service. - Foster a collaborative environment within the team and across departments, ensuring seamless communication and a unified approach to dealer service. - Other duties as assigned. Qualifications - Education: High school diploma or equivalent, degree preferred. - Work Experience: 8+ relevant experience, 2+ leadership experience. - Proven experience in dealer services, dealer operations, or a related field within the automotive finance or lending industry. - Strong leadership skills with experience managing and developing a team, providing coaching, guidance, and performance management. - In-depth knowledge of automotive financing, dealer agreements, loan processing, and associated operational functions. - Strong understanding of regulatory compliance requirements, including lending laws, consumer protection laws, and industry-specific guidelines. - Excellent interpersonal and communication skills, with the ability to build and maintain relationships with dealers, internal teams, and external partners. - Proven ability to handle complex dealer issues, ensuring timely resolution and a high level of dealer satisfaction. - Analytical and problem-solving skills, with the ability to evaluate dealer performance data, identify trends, and implement process improvements. - Experience with dealer management systems and financial systems, and proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously. - Ability to think strategically and drive process improvements that enhance dealer operations and performance. - High level of attention to detail, ensuring compliance and accuracy in all dealer transactions and documentation. - Strong customer service orientation with a commitment to delivering exceptional service to internal and external customers. - Ability to mentor and provide training to team members, developing their skills and ensuring a high-performing team. - A proactive, results-driven approach to managing dealer relationships, service levels, and operational performance. - Ability to work collaboratively with cross-functional teams to achieve company goals and improve dealer satisfaction. - Strong understanding of data privacy and security regulations to ensure proper handling of sensitive dealer information. Requirements - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - The pay range for this role is $58,900.00 - $80,900.00 annually. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Responsible for the daily review, approval, and documentation of repossession assignments. Act as the final checkpoint in the repossession process, ensuring that all state and federal regulations are strictly adhered to before approving an account for repossession. - Perform comprehensive daily reviews of accounts identified for repossession to confirm they comply with state and federal regulations, including assessing each account’s eligibility for repossession. - Approve or reject repossession assignments based on established guidelines and account details. - Serve as the final checkpoint to ensure all regulatory requirements are met, including proper documentation and notices. - Accurately document all actions taken on accounts, including approvals, rejections, and compliance checks. - Maintain detailed and organized records to support audits, compliance reviews, and operational reporting. - Identify and escalate complex or high-risk cases to management for further review. - Develop and maintain a comprehensive understanding of collections, loss mitigation, and repossession processes. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 1+ years in auto finance operations. - Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders. - Knowledgeable in Microsoft Office Suite (Excel, Word, PowerPoint). - Ability to work independently and as part of a team in a fast-paced environment. - Problem-solving skills, with the ability to handle account issues or disputes in a timely and professional manner. - Ability to maintain confidentiality and handle sensitive information responsibly. - Knowledge of state and federal repossession and collection laws. - Experience in the finance or credit industry preferred. Requirements - #LI-Remote Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. - The pay range for this role is $19.80 - $24.40 hourly. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Responsible for supporting the management team. Will help oversee vendor relationships by being available to answer questions and complete reporting, ensuring compliance with service level agreements, and assisting in the development of vendor performance metrics. Job Duties - Support the development and implementation of vendor performance management scorecards. - Assist in conducting regular reviews and audits of vendor performance, identifying areas for improvement. - Collaborate with cross-functional teams to address vendor-related issues and drive continuous improvement initiatives. - Review vendor fee requests and approve or deny based upon contracts and business strategies. - Answer vendor emails and questions through an email inbox. - Provide guidance and mentorship to junior vendor specialists, helping to develop their skills, knowledge, and best practices. - Stay current with industry best practices, emerging trends, and regulatory changes to ensure the company’s vendor management processes remain competitive and compliant. - Lead or support the resolution of complex account disputes, ensuring timely and effective solutions are implemented to minimize business disruption. Qualifications - Bachelor’s degree or educational experience in related field preferred, or relevant work experience. - 5+ years of experience in vendor management, procurement, or a related field. - Strong analytical skills with the ability to interpret data and provide actionable insights. - Excellent communication and negotiation skills. - Efficient in MS suite products. - Ability to work independently and as part of a team in a fast-paced environment. - Ability to maintain confidentiality and handle sensitive information responsibly. - Knowledge of state and federal repossession and collection laws. - Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. - Strong organizational skills and attention to detail. - Demonstrate ability to professionally represent Exeter and build strong working relationships with internal and external customers. Requirements - #LI-Remote Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - The pay range for this role is $27.60 - $38.30 hourly. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible for facilitating Bankruptcy protection and coding, cancellation of repossession assignments and sales as well as Bankruptcy case servicing. The Bankruptcy Specialist I is responsible for handling customer, attorney, trustee, and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations. Review and facilitation of customer correspondence where applicable will be handled. Job Duties - Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements. - Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence, and calls. - Service Potential and Protected Bankruptcy calls within established call handling, quality assurance, and correspondence requirements. - Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy, and procedure. - Assist other departments, bankruptcy trustees, bankruptcy attorneys, as well as the Bankruptcy Servicer as needed. - Other duties as assigned. Qualifications - High school diploma or equivalent. - One (1) year of experience in servicing center environment. - Experience in Bankruptcy regulations and processes preferred. - Knowledge of Bankruptcy process, regulations, requirements, and structure preferred. - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality. - Adaptable to changes within a fast-paced environment. Requirements - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. - The pay range for this role is $19.80 - $24.40 hourly. Benefits - Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Assists the Loans Servicing and Originations processes by handling various general tasks assigned by Operational Support. May review calls and/or customer accounts to ensure Exeter complies with State and Federal regulations. Job Duties - Review identified accounts to ensure proper compliance with State and Federal regulations. - Coordinate with internal teams to ensure timely and accurate completion of assigned tasks. - Assist in troubleshooting and resolving operational issues by providing necessary information and supporting team members. - Ensure all operational tasks are completed within deadlines, and alert supervisors of any delays or issues. - Maintain confidentiality of sensitive information and handle all tasks in a professional manner. - Identify and report any issues to management promptly. - Maintain thorough knowledge and understanding of Exeter’s policies and procedures, as well as state and federal laws. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 0-3 years general work experience. - Experience in an administrative or clerical role, preferably in a business or operational setting. - Strong attention to detail with a focus on accuracy and thoroughness in completing tasks. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Good communication skills, both written and verbal, with the ability to interact professionally with team members. - Ability to follow established procedures and work collaboratively in a team setting. - Comfortable working with data entry tasks and maintaining accurate records. - Ability to maintain confidentiality and handle sensitive information appropriately. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - Compensation range: 17.90 USD - 20.95 USD. Company Description At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Role Description The Total Loss Manager will be responsible for the leadership and management of the Total Loss, Insurance Repair and Gap teams; overseeing the processes, associate performance and achievement of required Service Levels in conjunction with policy, procedure and quality requirements. In addition, the Total Loss Manager is responsible to drive processes and functions within their teams; achieving appropriate net recovery results through negotiations; mitigating losses to the company. Responsibilities include but are not limited to: - Daily strategy implementation and execution - Gap detection with correction within processes - Performance tracking and communication - Achievement of quality requirements through auditing and based on policy, procedure, and compliance - Manage and facilitate the Call Handling process - Ensure that Service Levels are achieved - Meet Quality Assurance requirements - Monitor and solution Customer Complaints Qualifications - High school diploma or equivalent - Six (6) years of related experience - One (1) year of management experience - Experience in leading processes and direct reports - Experience and knowledge in regulations, compliance requirements, and processes preferred - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA) - Established verbal and written communication skills - Working knowledge of Microsoft Office Suite, including Excel and Word - Ability to maintain confidentiality - Adaptable to changes within a fast-paced environment - Can effectively collaborate with peers and leadership Requirements - Manage, Direct and Assign volume within the Total Loss, Insurance Repair and Gap processes based on strategy builds for appropriate handling within established policy, procedure and required Service Levels - Staffing assessment and allocation for proper coverage for Total Loss, Insurance Repair and Gap Call Handling, Account Processing and Function Completion within established Service Levels and Quality Requirements - Quality assessment of completed productivity by Total Loss Specialists for accuracy, timeliness and compliance with regulations, policy and procedure for all Total Loss, Insurance Repair and Gap functions with development and training of directs where opportunities are present - Identify process enhancements and opportunities to close gaps within all Total Loss, Insurance Repair and Gap functions to ensure compliance with policy, procedure and compliance requirements - Partner with and assist other departments across the organization, as needed as well as with Total Loss, Insurance Repair and Gap Vendors - Monitor, Solution and Solve Customer Complaints received with correction to process as stop gap - Other duties as assigned Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons - Salary range: 58,900.00 USD - 80,900.00 USD