Exeter Finance

Role Description Responsible for the daily review, approval, and documentation of repossession assignments. Act as the final checkpoint in the repossession process, ensuring that all state and federal regulations are strictly adhered to before approving an account for repossession. - Perform comprehensive daily reviews of accounts identified for repossession to confirm they comply with state and federal regulations, including assessing each account’s eligibility for repossession. - Approve or reject repossession assignments based on established guidelines and account details. - Serve as the final checkpoint to ensure all regulatory requirements are met, including proper documentation and notices. - Accurately document all actions taken on accounts, including approvals, rejections, and compliance checks. - Maintain detailed and organized records to support audits, compliance reviews, and operational reporting. - Identify and escalate complex or high-risk cases to management for further review. - Develop and maintain a comprehensive understanding of collections, loss mitigation, and repossession processes. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 1+ years in auto finance operations. - Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders. - Knowledgeable in Microsoft Office Suite (Excel, Word, PowerPoint). - Ability to work independently and as part of a team in a fast-paced environment. - Problem-solving skills, with the ability to handle account issues or disputes in a timely and professional manner. - Ability to maintain confidentiality and handle sensitive information responsibly. - Knowledge of state and federal repossession and collection laws. - Experience in the finance or credit industry preferred. Requirements - #LI-Remote Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. - The pay range for this role is $19.80 - $24.40 hourly. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Responsible for supporting the management team. Will help oversee vendor relationships by being available to answer questions and complete reporting, ensuring compliance with service level agreements, and assisting in the development of vendor performance metrics. Job Duties - Support the development and implementation of vendor performance management scorecards. - Assist in conducting regular reviews and audits of vendor performance, identifying areas for improvement. - Collaborate with cross-functional teams to address vendor-related issues and drive continuous improvement initiatives. - Review vendor fee requests and approve or deny based upon contracts and business strategies. - Answer vendor emails and questions through an email inbox. - Provide guidance and mentorship to junior vendor specialists, helping to develop their skills, knowledge, and best practices. - Stay current with industry best practices, emerging trends, and regulatory changes to ensure the company’s vendor management processes remain competitive and compliant. - Lead or support the resolution of complex account disputes, ensuring timely and effective solutions are implemented to minimize business disruption. Qualifications - Bachelor’s degree or educational experience in related field preferred, or relevant work experience. - 5+ years of experience in vendor management, procurement, or a related field. - Strong analytical skills with the ability to interpret data and provide actionable insights. - Excellent communication and negotiation skills. - Efficient in MS suite products. - Ability to work independently and as part of a team in a fast-paced environment. - Ability to maintain confidentiality and handle sensitive information responsibly. - Knowledge of state and federal repossession and collection laws. - Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. - Strong organizational skills and attention to detail. - Demonstrate ability to professionally represent Exeter and build strong working relationships with internal and external customers. Requirements - #LI-Remote Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - The pay range for this role is $27.60 - $38.30 hourly. Company Description Exeter Finance LLC is an Equal Opportunity Employer.

Role Description The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible for facilitating Bankruptcy protection and coding, cancellation of repossession assignments and sales as well as Bankruptcy case servicing. The Bankruptcy Specialist I is responsible for handling customer, attorney, trustee, and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations. Review and facilitation of customer correspondence where applicable will be handled. Job Duties - Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements. - Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence, and calls. - Service Potential and Protected Bankruptcy calls within established call handling, quality assurance, and correspondence requirements. - Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy, and procedure. - Assist other departments, bankruptcy trustees, bankruptcy attorneys, as well as the Bankruptcy Servicer as needed. - Other duties as assigned. Qualifications - High school diploma or equivalent. - One (1) year of experience in servicing center environment. - Experience in Bankruptcy regulations and processes preferred. - Knowledge of Bankruptcy process, regulations, requirements, and structure preferred. - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality. - Adaptable to changes within a fast-paced environment. Requirements - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. - The pay range for this role is $19.80 - $24.40 hourly. Benefits - Exeter Finance LLC is an Equal Opportunity Employer.

Role Description Assists the Loans Servicing and Originations processes by handling various general tasks assigned by Operational Support. May review calls and/or customer accounts to ensure Exeter complies with State and Federal regulations. Job Duties - Review identified accounts to ensure proper compliance with State and Federal regulations. - Coordinate with internal teams to ensure timely and accurate completion of assigned tasks. - Assist in troubleshooting and resolving operational issues by providing necessary information and supporting team members. - Ensure all operational tasks are completed within deadlines, and alert supervisors of any delays or issues. - Maintain confidentiality of sensitive information and handle all tasks in a professional manner. - Identify and report any issues to management promptly. - Maintain thorough knowledge and understanding of Exeter’s policies and procedures, as well as state and federal laws. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 0-3 years general work experience. - Experience in an administrative or clerical role, preferably in a business or operational setting. - Strong attention to detail with a focus on accuracy and thoroughness in completing tasks. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Good communication skills, both written and verbal, with the ability to interact professionally with team members. - Ability to follow established procedures and work collaboratively in a team setting. - Comfortable working with data entry tasks and maintaining accurate records. - Ability to maintain confidentiality and handle sensitive information appropriately. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - Compensation range: 17.90 USD - 20.95 USD. Company Description At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Role Description The Total Loss Manager will be responsible for the leadership and management of the Total Loss, Insurance Repair and Gap teams; overseeing the processes, associate performance and achievement of required Service Levels in conjunction with policy, procedure and quality requirements. In addition, the Total Loss Manager is responsible to drive processes and functions within their teams; achieving appropriate net recovery results through negotiations; mitigating losses to the company. Responsibilities include but are not limited to: - Daily strategy implementation and execution - Gap detection with correction within processes - Performance tracking and communication - Achievement of quality requirements through auditing and based on policy, procedure, and compliance - Manage and facilitate the Call Handling process - Ensure that Service Levels are achieved - Meet Quality Assurance requirements - Monitor and solution Customer Complaints Qualifications - High school diploma or equivalent - Six (6) years of related experience - One (1) year of management experience - Experience in leading processes and direct reports - Experience and knowledge in regulations, compliance requirements, and processes preferred - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA) - Established verbal and written communication skills - Working knowledge of Microsoft Office Suite, including Excel and Word - Ability to maintain confidentiality - Adaptable to changes within a fast-paced environment - Can effectively collaborate with peers and leadership Requirements - Manage, Direct and Assign volume within the Total Loss, Insurance Repair and Gap processes based on strategy builds for appropriate handling within established policy, procedure and required Service Levels - Staffing assessment and allocation for proper coverage for Total Loss, Insurance Repair and Gap Call Handling, Account Processing and Function Completion within established Service Levels and Quality Requirements - Quality assessment of completed productivity by Total Loss Specialists for accuracy, timeliness and compliance with regulations, policy and procedure for all Total Loss, Insurance Repair and Gap functions with development and training of directs where opportunities are present - Identify process enhancements and opportunities to close gaps within all Total Loss, Insurance Repair and Gap functions to ensure compliance with policy, procedure and compliance requirements - Partner with and assist other departments across the organization, as needed as well as with Total Loss, Insurance Repair and Gap Vendors - Monitor, Solution and Solve Customer Complaints received with correction to process as stop gap - Other duties as assigned Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons - Salary range: 58,900.00 USD - 80,900.00 USD

Role Description The Impound Manager will be responsible for the oversight, leadership and process management of the Impound team, their functions, process and associate performance as well as requirements. In addition, the Impound Manager is responsible for the oversight, monitoring and relationship with applicable Impound Vendors for property damage appraisal, impound recovery, and impound location/detection. - Manage, Direct and Assign volume within the Impound processes for appropriate handling within established policy and procedures. - Staffing assessment and allocation for proper coverage for Impound Call Handling, Account Processing and Function Completion. - Quality assessment of completed productivity by Impound Specialists as well as Impound Vendors for accuracy and compliance with regulations, policy and procedure for all Impound functions. - Identify process enhancements and opportunities to close gaps within all Impound functions to ensure compliance with policy, procedure and compliance requirements. - Collaborate and assist other departments across the organization, as needed as well as with the Bankruptcy Servicer. - Other duties as assigned. Qualifications - High school diploma or equivalent. - Six (6) years of related experience. - One (1) year of management experience. - Experience in leading processes and direct reports. - Experience and knowledge in regulations, compliance requirements, and processes preferred. - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality. - Adaptable to changes within a fast-paced environment. - Can effectively collaborate with peers and leadership. Company Description At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Role Description Minimize losses by assisting with recovery efforts on accounts that are 5 to 80 days delinquent. Help customers with general inquiries such as daily interest accrual, payment schedules, and due date change requests. Utilize auto-dialing and manual calling strategies to connect with customers and arrange payment solutions. Job Duties: - Contact customers via phone to collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status, payment options, or collection actions. - Ensure appropriate documentation of all customer interactions and account activities using collection software and systems. - Review delinquent accounts to determine appropriate collection strategies, identify at-risk accounts, and escalate complex cases or disputes to senior staff or management as necessary. - Monitor payment trends, proactively engage with customers showing signs of financial difficulty. - Work to reduce delinquency while achieving individual and departmental performance goals such as collection targets and resolution rates. - Collaborate with internal teams, including legal and customer service, to resolve issues and support best practices across the department. - Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations. Qualifications - Education: High school diploma or equivalent - Work Experience: 0-3 years relevant work experience - Previous experience in collections, customer service, or a related field, with a demonstrated ability to manage delinquent accounts effectively. - Strong negotiation skills with the ability to reach mutually beneficial payment agreements with customers. - Advanced knowledge of collections processes, payment systems, and applicable laws and regulations related to collections. - Excellent verbal and written communication skills, with the ability to clearly and professionally communicate with customers. - Strong organizational skills, with the ability to manage a large portfolio of accounts and prioritize tasks effectively. - Proficiency with collection software and systems, as well as basic office software such as MS Office. - Ability to handle difficult or complex customer situations with professionalism, empathy, and problem-solving skills. - Ability to work independently, with minimal supervision, while also being a collaborative team member. - Strong attention to detail and the ability to document and track account status accurately. - Goal-oriented, with a focus on meeting or exceeding individual and team performance targets. - Ability to maintain composure in high-pressure situations and resolve customer disputes or complaints efficiently. Benefits - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - Salary range: 18.60 USD - 22.45 USD Company Description At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Role Description Assists the Loans Servicing and Originations processes by handling various general tasks assigned by Operational Support. May review calls and/or customer accounts to ensure Exeter complies with State and Federal regulations. Job Duties - Review identified accounts to ensure proper compliance with State and Federal regulations. - Coordinate with internal teams to ensure timely and accurate completion of assigned tasks. - Assist in troubleshooting and resolving operational issues by providing necessary information and supporting team members. - Ensure all operational tasks are completed within deadlines, and alert supervisors of any delays or issues. - Maintain confidentiality of sensitive information and handle all tasks in a professional manner. - Identify and report any issues to management promptly. - Maintain thorough knowledge and understanding of Exeter’s policies and procedures, as well as state and federal laws. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 0-3 years general work experience. - Experience in an administrative or clerical role, preferably in a business or operational setting. - Strong attention to detail with a focus on accuracy and thoroughness in completing tasks. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Good communication skills, both written and verbal, with the ability to interact professionally with team members. - Ability to follow established procedures and work collaboratively in a team setting. - Comfortable working with data entry tasks and maintaining accurate records. - Ability to maintain confidentiality and handle sensitive information appropriately. Benefits - #LI-Remote - Exeter Finance LLC is an Equal Opportunity Employer. - Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. - 17.90 USD-$20.95

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. The Impound Specialist I will processes Impound accounts and functions in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound as well as reviewing and processing accounts appropriately based on verbal and written notifications of Impound. Communication requirements include but are not limited to customers, recovery agents, impound facilities, and police departments. restrictions, requirements, policy and procedures. Job Duties Handle and process assigned volume within Impound processes for appropriate handling within established SLA Service Potential and Actual Impound calls within established call handling and correspondence requirements Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure Assist other departments as well as Impound vendors as needed Other duties as assigned Education and Work Experience High school diploma or equivalent. One (1) year of experience in servicing center environment Experience in Impound processes preferred Knowledge of Impound process, regulations, requirements and structure preferred General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). Established verbal and written communication skills. Working knowledge of Microsoft Office Suite, including Excel and Word. Ability to maintain confidentiality Adaptable to changes within a face paced environment #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 18.60 USD-$22.45

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Customer Correspondence Specialist is responsible for the proper preparation and documentation of Statutory Notices such as right to cures, notice of intent to sell, deficiency letters and other letters as applicable. This position will require adherence to all state and federal guidelines for the collections process. This role requires a self-starter and independent decision making. Knowledge of all areas in Collections & Loss Mitigation is generally expected. Job Duties - Generates letters and notices with accuracy throughout the day. Monitors department mailbox for incoming letter requests. - Performs quality checks for all outgoing statutory notices including Cures, Notice of Intent to sell, Insurance paid in full letters and deficiency notices. - Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work. - Accurately documents all account activities and pertinent information to include but not limited to the generating quality check and mailing of all letters and notices. - Strictly adheres to all company policies and procedures when generating letters and notices. - Makes recommendations to management of process and policy gaps - Monitor Customer Correspondence controls to ensure compliance to policy and procedures - Other duties as assigned. Education and Work Experience - High School Diploma or equivalent. College degree preferred. - Two (2) years of work-related experience. Experience in the finance or credit industry preferred. - Two (2) years of administrative support experience preferred. - Proficiency in Microsoft Word and Excel required. - Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic. - Excellent written and verbal communication skills required. - Self-motivated with the ability to complete multiple tasks with minimal supervision. - High attention to detail; able to methodically review the execution of procedures and identify issues. - Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies preferred - Database skills preferred - A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred. - Proficiency in SHAW Collections and SHAW Retail preferred. #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 18.60 USD-$22.45