Thumbtack

Role Description In this role, you will be a dedicated resource for the Pro org, serving as a thought partner to leaders on critical initiatives that shape the Pro business trajectory. You will drive strategic planning cycles, stand up 0-1 initiatives, and unblock & unlock operational scale across our most critical Pro programs. While this role will exclusively support our Pro teams, it will sit within the central Commercial Strategy team, so you will still benefit from like-minded strategy and operations teammates to collaborate with. This is a fast-paced, fluid role in an organization scaling rapidly. Success in this role requires: - Strong problem-solving capabilities - Analytical horsepower - Comfort operating in ambiguity - “Bringing structure to chaos” You’ll work closely with executives, product and engineering leaders, marketers, sales, finance, etc. so strong business acumen, communication, collaboration skills and the ability to push progress on multiple fronts are essential. This role requires a self-starter mindset and the ability to take ownership of complex, high-priority problems from day one. What you'll do - Be the connective tissue across teams and functions, aligning stakeholders, harmonizing objectives, and driving progress; this role is extremely cross-functional - Be a leader who can see around corners, foresee roadblocks, and proactively propose solutions to overcome them - with minimal guidance - Identify, prioritize and lead initiatives that support our biggest bets and create the greatest impact, while being agile and quickly pivoting as priorities change - Develop, test, and incubate new ideas (products and businesses) - Own ad hoc analysis and project work (e.g., board prep, planning, goal setting, competitive analysis, financial analyses) - Be dynamic, resourceful, and willing to advocate for projects internally and externally - influencing without authority will be critical to success - Be a trusted advisor to the Senior Director of Commercial Strategy, VP of Commercial Operations, and Chief Commercial Officer Qualifications - 7-9+ years in management consulting, investment banking, private equity, bizops, or strategy roles - A “super generalist” who is comfortable with ambiguity and building frameworks/plans to provide necessary structure - Ability to build analytical models and translate them into executive-level insights - Demonstrated ability to build strong cross functional relationships and influence leaders at all levels - Proficient with AI tools, can show tremendous leverage and impact using AI - Owner attitude and mentality that rolls up your sleeves to “Get Stuff Done” - Adept at influencing without authority and working with internal/external partners from all backgrounds - Growth mindset - you care about impact and going the extra mile Requirements - Expected salary ranges for candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros: $187,900 - $243,100 - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states: $169,200 - $218,900 - For candidates living in all other US locations: $159,800 - $206,800 - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity and is proud to be an equal opportunity workplace. - We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. - We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.

Role Description This is a dedicated systems design role focused on the experience layer of our design system. You'll define how our system, Thumbprint, translates into real product experiences, owning the patterns, flows, component compositions, and documentation that enable every team to design and ship with consistency at scale. The focus of this role is craft and usability: interaction quality, platform-native patterns, and the guidance that helps humans and agents apply our system across our various product experiences. What you’ll do - Own the patterns, flows, and component compositions that power product experiences across iOS, Android, and web, ensuring consistency and quality at every layer. - Design and ship reusable components with a high bar for craft, including well-defined states, variants, responsiveness, and interaction models. - Define and maintain platform-native interaction patterns that make our product feel cohesive and intentional across surfaces. - Evolve Thumbprint over time to keep pace with modern UI patterns, platform conventions, and the changing needs of our product. - Create clear, opinionated documentation and usage guidance, including best practices, anti-patterns, and decision frameworks teams can act on. - Enable teams to adopt and extend the design system through onboarding, critique, and hands-on partnership. - Collaborate with technical partners to ensure Thumbprint works within AI-driven workflows, including Claude Code, Figma MCP, and our internal prototyping tools. - Work closely with Engineering partners to define, align, and maintain parity between design components in Figma and their coded implementation, ensuring a seamless design-to-development workflow and single source of truth. - Contribute to the naming, taxonomy, and structure so Thumbprint is legible and usable by both people and AI tools. Qualifications - 6+ years of product design experience, with meaningful time owning or evolving a design system at a product company. - Deep familiarity with platform conventions across iOS, Android, and web, including how great apps are structured and how that shapes interaction design. - High craft bar for visual design and component work; you build components that are polished, production-ready, and designed to scale. - Expert-level Figma skills, including component architecture, variables, tokens, and auto-layout. - Comfortable working across the design-to-code workflow; you know your way around Storybook, design tokens, and GitHub, and can collaborate closely with engineers on implementation. - Strong written communication skills; you write documentation that is clear, opinionated, and easy to act on. - Active interest in how design systems evolve in AI-driven product development, including how system structure and documentation enable teams and tools to work more effectively. - Deep knowledge of accessibility standards (WCAG AA) and a commitment to ensuring all components and patterns are inclusive and usable. Requirements - Expected salary ranges for candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros: $192,100 - $248,600. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states: $172,600 - $223,300. - For candidates living in all other US locations: $163,200 - $211,200. - Actual offered salaries will vary based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity and is proud to be an equal opportunity workplace. - We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. - We consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.

Role Description As the Senior Manager, Head of Revenue Accounting, you’ll have the exciting opportunity to deeply understand our business. You will integrate yourself across product and partnerships teams to build deep knowledge of our platform and products, and be the subject matter expert on revenue accounting, providing the business with revenue recognition and accounting operationalization guidance to support new business initiatives. You’ll be a cornerstone in building out improvements to our financial data pipeline and driving efficiency in our internal processes through use of AI and other tools, and will have the opportunity to lead and develop a small high-performing team while making a personal impact at a high growth Company. What you’ll do - Be responsible for the month-end revenue accounting close process, including journal entries, account reconciliations, and other reporting requirements to ensure compliance with U.S. GAAP. - Develop strong relationships with key business partners from Product, Engineering, Partnerships, Sales, Legal and be proactive in identifying revenue implications as new initiatives are pursued. Help identify implications relevant for other finance teams, including tax. - Develop expert-level understanding of revenue-related data within our BigQuery database, building and utilizing SQL queries for accounting, reporting and reconciliation purposes. - Partner cross-functionally with our Data and Product teams to troubleshoot and improve data utility in service of our accounting processes; participate in data/platform change-management activities to ensure accounting impacts are properly identified. - Participate in developing and maintaining strong public company-ready internal controls, ensuring quality controls over all transactions and reporting. - Drive process improvements and scalable solutions as they relate to the overall Order to Cash process. Focus on utilization of AI to reimagine our workflows. - Lead accounting contract review and contribute to technical accounting research activities as well as other ad-hoc projects. Qualifications - 9+ years of relevant experience, preferably including public accounting firm and publicly traded company experience. - Strong knowledge of ASC 606 and revenue accounting practice. - Experience leading teams, and preferably distributed and international teams. - Proficient knowledge of SQL for querying financial data. - Strong operational accounting experience and driving process improvements, and preferably with a passion for AI and experience with Netsuite. - Strong understanding of internal controls, and SOX requirements. - Passion for cross functional collaboration, and partnering with non-accountants. - Excellent communication (written and verbal), organizational, analytical and problem-solving skills. Expected Salary Ranges - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $231,000. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $160,700 - $207,900. - For candidates living in all other US locations, the expected salary range for this role is currently $152,200 - $196,900. Company Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Role Description As the Customer Design Lead, you will own and elevate the end-to-end experience for Thumbtack's Customer platform across native and web. This is a horizontal, cross-pillar role: you will work across pods and pillars to ensure the product is cohesive, consistent, and positioned for the future — not just well-executed in any one area. You will help shape the future direction of the customer experience by identifying strategic opportunities, influencing product direction, and driving ambitious, customer-centered thinking across the organization. You will set the quality bar for the customer experience, identify systemic gaps, establish design principles, mentor senior and mid-level designers, and drive the highest-impact strategic projects. You will operate as a strategic leader for the customer experience and business. What you’ll do - Own the end-to-end quality and coherence of the customer experience across native and web - Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership - Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them - Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions - Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps - Mentor senior and mid-level designers on craft and career growth Qualifications - 12+ years of product design experience, with significant time at principal or staff level - Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution - Deep expertise in cross-platform experience design (native + web) - Track record of establishing quality infrastructure: design principles, quality bar or other rituals - Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs - Exceptional mentorship and coaching skills, particularly for senior and staff ICs - Highly effective communication skills: able to present and influence at the org and company level - Experience partnering with research and analytics leaders to drive forward-thinking, strategic insights - Demonstrated ability to work across multiple teams and drive alignment on ambiguous, high-stakes problems Requirements - Expected salary ranges for candidates living in Ontario and British Columbia: $221,000 - $286,000 - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity and is proud to be an equal opportunity workplace. - We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. - We will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.

Role Description We’re looking for applied scientists with deep expertise in machine learning, optimization, building data products, and/or statistical models. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well. At Thumbtack, the Applied Science team is responsible for a wide variety of problems spanning AI, machine learning, statistics, and computer science: - Improve customer and service provider matching. - Model complex relationships in the presence of many confounding factors. - Characterize marketplace dynamics. - Build AI features. - Build a healthy marketplace. The Pro Growth pod is responsible for the science behind acquiring and activating the right pros, at the right time, in the right markets, to keep the marketplace healthy and growing. As an Applied Scientist on Pro Growth, you’ll build models and experiments that shape who joins Thumbtack, how they get activated, how we forecast supply needs by market and trade, and how we accelerate time-to-value for new pros. You’ll work shoulder-to-shoulder with engineers, product managers, and other applied scientists on a portfolio that ranges from incrementality and market forecasting to LLM-powered onboarding agents. You’ll own end-to-end: from problem framing, through experiment design, through deploying models to production, through measuring business impact. What you’ll do: - Initiate and drive applied science projects to completion, with a focus on the business impact of those projects on pro acquisition, activation, retention, and supply health. - Develop, deploy, and optimize machine learning models for supply-side problems, including lead scoring and pro acquisition targeting, market-level supply forecasting, pro onboarding and activation, retention and churn prediction, and agentic onboarding workflows. - Design and execute well-powered marketplace experiments to measure model and product impact on supply and business metrics. - Analyze structured and unstructured data such as marketplace interactions, pro profiles, external supply signals, to identify trends, opportunities, and risks related to supply health. - Collaborate closely with engineering, product management, business development, and marketing teams to define problems, develop end-to-end solutions, and ensure successful implementation and monitoring of ML systems in production. - Maintain the right balance between speed of execution and scientific rigor when designing solutions for a fast-paced marketplace environment. - Contribute to evolving the team’s agentic-first ways of working, including LLM-powered tooling, eval coverage, and the use of AI agents in day-to-day applied science. Qualifications - Master’s degree in a quantitative field (Computer Science, Machine Learning, Statistics, Operations Research, Economics, or related), or equivalent industry experience. - 3+ years of industry experience as an applied scientist, data scientist, or ML engineer with ownership of production ML models. - Solid knowledge of machine learning techniques such as classification, regression, embedding-based approaches, and causal inference. - Ability to effectively read, write, and debug code in programming languages such as Python and SQL. - Good knowledge of probability and statistics, including experimental design, optimization, and causal inference. - Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects. - Ability to communicate clearly and effectively to cross-functional partners of various technical levels. - Demonstrated ability to drive seamless execution end-to-end on at least one production ML project. Requirements - Expected salary ranges for candidates living in Ontario and British Columbia: $161,500 - $209,000. - Actual offered salaries will vary based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity and is an equal opportunity workplace. - We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. - We consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to providing reasonable accommodation to individuals with disabilities.

Role Description Thumbtack is looking for a Senior Commercial Strategy Manager (Partnership Operations) with strong delivery skills and proven experience managing complex, cross-functional programs. This role owns the operational orchestration of partnership launches and ongoing partner operations — coordinating across product, engineering, sales, finance, internal tools, and support to ensure partnerships grow and scale smoothly. You will own the end-to-end operational success of partner programs — from launch through ongoing performance and growth. That means: - Driving cross-functional alignment. - Working directly with external partners alongside internal teams. - Identifying where programs are constrained. - Recommending solutions that unlock scale. - Ensuring leadership has clear visibility into status and risks. This is a high-impact role on a fast-moving team. Success requires: - Strong program management instincts. - Analytical capability. - Comfort operating in ambiguity. - The ability to push progress across many fronts without direct authority. Qualifications - 5–7+ years in program/project management, business operations, or management consulting. - Proven track record of end-to-end program ownership across marketplace, partnerships, or similar fast-paced, cross-functional environments. - Strong analytical skills — comfortable using data and metrics to drive decisions. - Ability to manage multiple concurrent workstreams across diverse stakeholders. - Working familiarity with business applications (e.g., Salesforce) and how they support operations. - Clear communicator who can distill complexity for executives and influence without authority. - Owner mentality — rolls up sleeves, cares about impact, low ego operator. Requirements - Lead cross-functional launches: - Serve as the horizontal layer across product, engineering, ops, business tools, sales, and finance, ensuring seamless communication and alignment. - Own standups, status reporting, risk escalation, and launch readiness across workstreams. - Partner directly with external counterparts: - Build trusted relationships with partners, aligning on launch plans, troubleshooting operational issues, and ensuring a smooth experience from onboarding through scale. - Manage partner program performance: - Track fulfillment, conversion, and operational KPIs, using analytics to drive continuous improvement and unlock growth across the portfolio. - Transition pilots into scalable operations: - Take early-stage partnerships from pilot through productionization; identify what needs to be systematized, automated, or handed off, and build the operational foundation to scale. - Drive program growth: - Develop strategies to address capacity constraints, supply gaps, and scaling bottlenecks; partner with teams to find new scaling levers. - Mitigate risks and build repeatable playbooks: - Surface cross-functional disconnects before they become blockers; document and standardize playbooks to make future launches faster and less bespoke. - Communicate effectively with senior leadership: - Deliver clear insights and recommendations on partner health, risks, and growth opportunities. Benefits - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $149,600 - $193,600. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300 - $173,800. - For candidates living in all other US locations, the expected salary range for this role is currently $127,500 - $165,000. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Role Description We’re looking for an experienced, people-first manager to lead a team of Experiments Specialists. While this role sits within the Experiments organization, your initial focus will be on driving high-quality execution of manual operational tasks and customer service delivery. This is a unique "builder" role. You will manage the day-to-day output of a frontline team while remaining highly adaptable to changing business needs. Whether the team is performing repetitive manual tasks or transitioning into more complex pilots, you will ensure the team remains high-performing, flexible, and deeply focused on the customer and pro experience. This role requires operational rigor, strong stakeholder management, and a passion for developing both people and processes in a fast-paced, evolving environment. What you’ll do - Team Leadership & Service Excellence - Lead and mentor a team of frontline specialists, providing coaching on customer service best practices, efficiency, and quality. - Set clear KPIs for manual workflows (e.g., volume, accuracy, turnaround time) and ensure the team meets or exceeds them. - Lead the team through shifts in scope; keep morale high even as tasks change from manual execution to potential experiment-based work. - Foster a culture of curiosity, accountability, and service excellence that aligns with Thumbtack’s values. - Operational Execution - Oversee the daily distribution and completion of manual tasks, ensuring zero backlog and high accuracy. - Drive operational excellence by identifying process improvements and eliminating inefficiencies. - Establish and maintain high standards for all manual work outputs, ensuring they meet the needs of internal stakeholders. - Ensure frontline teams are equipped with the knowledge, tools, and support they need to deliver best-in-class service. - Cross-Functional Collaboration - Act as the primary liaison between the Experiments Team and partner teams including Product, Commercial Operations, and Partnerships. - Provide regular reporting on team capacity and throughput, and translate frontline feedback into actionable insights for cross-functional partners. - Program Management & Reporting - Track team performance and experiment outcomes, providing structured feedback to stakeholders and leadership. - Maintain tight feedback loops between frontline insights and cross-functional teams. - Contribute to strategic planning for future experiments. Qualifications - 3–5+ years of experience in Customer Support, Customer Success, or Service Operations. - 2+ years in a people leadership role. - Proven experience leading pilot accounts, new program launches, or process rollouts, with demonstrated impact in driving and standardizing scalable workflows. - Experience in a "Hybrid" environment: You have experience managing teams that handle both "keep the lights on" operations and special projects. - Familiarity with tools such as Salesforce (SFDC), Genesys, spreadsheets, dashboards, and project tracking platforms. - Willingness to follow graveyard shift, weekends, holidays, and occasional shift changes. Benefits - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Role Description As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals. Your Responsibilities - Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority. - Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries. - Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts. - Successfully build rapport with the pros and be able to anticipate their needs and long-term business goals. - Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. - Encourage pros to complete product recommendations and set competitive budgets, setting them up for success. - Identify opportunities to cross-sell additional products or services to existing pros. - Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary. - Set the proper expectations on lead costs, marketing, and ROI with our pros so they are satisfied and can justify their marketing spend. - Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro. - Proactively follow up with pros via call, SMS, and/or email. - Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores. - Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties. - Make independent and insightful decisions while keeping the pro and company needs in mind. - Engage with team members through weekly development sessions, training, and support interactions that help build each other. Qualifications - At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry. - Customer retention, churn, onboarding, and reactivation experience. - A proven track record meeting or exceeding quotas. - Proficiency in English. - A collaborative, consultative, and problem-solving mindset, with a willingness to share techniques and successes with the team. - Experience in pipeline management. - Experience in customer support and product education. Nice-to-Have Qualifications - Marketing or advertising sales experience. - Salesforce experience, AI experience. - Google Suite experience. - B2B sales experience preferably in the home service space. - Tech-savvy. Company Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know which projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

• Become the expert on our homeowners, competitors and AI trends shaping the consumer hiring landscape to identify opportunities and areas of differentiation, using these insights to shape product strategy and define our right to win. • Own the end-to-end GTM strategy for our consumer AI-powered hiring experiences from insight generation and market assessment, through positioning and messaging, launch strategy, and performance measurement. • Drive product-market fit and adoption for these experiences, identifying the ideal customer and use cases, clearly articulating the value that these products deliver to homeowners. • Collaborate with Product, Design, and Research to determine how we can reduce friction and drop off in the search experience to get more customers to start a project. • Build consistent internal and external narratives on our hiring experience in close partnership with Brand, PR, Growth and Lifecycle Marketing. • Partner with the growth team to identify product opportunities that generate new demand and increase repeat usage among existing customers.

• Lead and mentor a team of frontline specialists. • Set clear KPIs for manual workflows. • Ensure team remains high-performing and flexible. • Oversee the daily distribution and completion of manual tasks. • Drive operational excellence by identifying process improvements. • Act as the primary liaison between the Experiments Team and partner teams. • Track team performance and experiment outcomes.