Thumbtack

Role Description We're hiring a Lead Operations Program Manager, Product to partner closely with product leadership to transform how we plan, build and operate as a product organization - with AI at the center of our work. Reporting to a Senior Director of Product, you'll help us design from first principles how the Product organization plans, prioritizes, and executes as we adopt AI-enabled workflows, evolve our planning approach, and introduce new ways of working. Supporting both PM and Design, you'll lead strategic initiatives, establish scalable operating rhythms, and strengthen collaboration across all functions in product development (Engineering, Product, Analytics, and Design). If you're energized by ambiguity and creating clarity & cohesion via thoughtful systems and processes, this role offers the opportunity to shape how our Product org operates at Thumbtack. What you’ll do - Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment. - Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction. - Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance. - Set the strategy and processes behind key Product operations programs (e.g., onboarding, communications, team rituals), ensuring they scale with the org and reflect how Product wants to operate. - Lead large-scale change management programs, influencing cross-functional teams to adopt new planning strategies, systems, or processes. - Drive strategic discussions with senior leaders, proactively navigating stakeholder dynamics and aligning diverse perspectives to ensure buy-in. - Take ownership of ambiguous, cross-functional problems, using structured problem-solving and systems thinking to develop comprehensive, long-term solutions. Qualifications - 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments. - Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work. - A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority. - Experience building scalable processes and planning systems that improve organizational decision-making and execution. - Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change. - Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate. - Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred. Expected salary ranges - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $212,400.00 - $259,600.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $190,800.00 - $233,200.00. - For candidates living in all other US locations, the expected salary range for this role is currently $180,900.00 - $221,100.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Role Description As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. - Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! - Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects. - Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done. - Successfully build rapport with the customers and be able to anticipate their needs. - Identify opportunities to cross-sell additional products or services to existing customers. - Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary. - Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller. - Proactively follow up with customers via SMS and/or email. - Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores. - Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties. - Make independent and insightful decisions while keeping the customer and company needs in mind. - Engage with team members through weekly development sessions, training, and support interactions that help build each other. Qualifications - At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry. - Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas. - English proficiency. - Have a collaborative attitude to share techniques and success with the team. - Prospecting and Pipeline Management experience. Requirements - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Role Description Researchers at Thumbtack are embedded within product teams and serve as advocates for both customers and pros. As a mixed-methods Experience Researcher, you'll scope and run qualitative and quantitative studies end to end — from foundational discovery to tactical evaluation — and turn them into insights that drive product decisions. You'll join a pod focused on bringing a recent acquisition into the Thumbtack ecosystem on the pro-facing side of our marketplace — helping build the tools pros need to run successful businesses. So you'll be learning a new product and user base fast, structuring ambiguity, and standing up research where little exists yet. And you'll do it in an AI-forward practice: we expect you to use AI fluently across the research lifecycle, and to build lightweight AI tools that accelerate how the team learns. What you’ll do - Research planning & execution: - Independently scope and run mixed-method studies — from strategic, exploratory work to tactical usability tests and in-product surveys — within your product area. - Champion the pro: - Build a deep understanding of pros and the tools they need to run successful businesses. - Work in ambiguity: - Get up to speed quickly on an unfamiliar product, market, and user base, and turn loose problem spaces into clear research questions and plans. - AI-accelerated research: - Use AI tools across the research lifecycle (e.g., synthesis, analysis, instrument and guide drafting, reporting) to work faster and at scale — and build lightweight AI artifacts (e.g., agents, workflows, automations, prototypes) that speed up learning for you and your partners. - Critically evaluate AI outputs for accuracy and bias. - Collaboration: - Partner closely with product, design, engineering, and data science to identify high-impact research opportunities and ensure insights translate into action. - Synthesize & share insights: - Turn qualitative and quantitative data into compelling, trustworthy stories — through reports and presentations that influence product direction. - Methodology selection: - Choose the right method (or combination) for the problem — interviews, surveys, usability tests, concept tests, and more. Qualifications - 5+ years in applied research roles, with a degree in a behavioral or social science field (e.g., Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Information Science, Economics) or equivalent practical experience; advanced degree a plus. - Strong command of both qualitative and quantitative methods — knowing when and how to apply each across product phases — and able to design and run studies end to end (in-depth interviews, usability studies, surveys, concept testing). - Analyzes qualitative and quantitative data, including basic statistical analysis (e.g., t-tests, correlations); proficient with research tools (e.g., Qualtrics, dscout, Sprig, Rally). SQL or other data-querying skills a plus. - Demonstrated, hands-on use of AI to accelerate and scale research, paired with the judgment to evaluate outputs critically and apply them responsibly. - Evidence of building — not just using — lightweight AI tooling such as agents, workflows, or prototypes that made research faster or better. (You'll be asked to show one.) - Strong communication and presentation skills, a track record of influencing product and design decisions through research, and comfort operating independently in a fast-paced, ambiguous environment. Requirements - Nice to have: experience standing up research in a new or fast-changing area (0-to-1, integrations, or post-acquisition); experience researching AI-powered products; and knowledge of home services, marketplaces, or small business platforms. Expected salary ranges - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $121,600.00 - $157,300.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Role Description Researchers at Thumbtack are embedded within product teams and serve as advocates for both customers and pros. As a Senior Experience Researcher, you'll shape research strategy for multiple product pods, including one focused on bringing a recent acquisition into the Thumbtack ecosystem — and connect that work to our broader Demand Growth strategy. You'll run mixed-methods studies end to end, but you'll also do more than answer questions: you'll help define what the pods should learn next, build the frameworks and measurement systems that guide decisions, and influence product strategy at the leadership level. This is an AI-forward practice — we expect you to use AI fluently across the research lifecycle, to build reusable AI tooling as needed, and to help define how AI-enabled research should evolve. What you’ll do - Independently scope and run mixed-method studies end to end, and define your product area’s research agenda — identifying high-leverage questions before they're obvious. - Tie research to Thumbtack's broader demand growth strategy — surfacing how we can better drive customer demand and where the biggest opportunities and risks lie. - Develop the frameworks, measurement systems, and mental models that guide decision-making as the acquisition integrates into Thumbtack. - Get up to speed quickly on an unfamiliar product, market, and user base; turn loose, high-stakes problem spaces into clear strategy and research plans. - Use AI fluently across the research lifecycle, and build reusable AI tooling (agents, workflows, automations, prototypes) that the broader team adopts. - Help define how AI-enabled research operates in the pods, while critically evaluating outputs for accuracy and bias. - Partner with product, design, engineering, and data science — and influence lead/director-level decisions through insight. - Turn complex data into compelling, exec-ready narratives that shape direction at all levels. Qualifications - 8+ years of applied research experience, with a track record of senior, independent impact and a degree in a behavioral or social science field (e.g., Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Information Science, Economics) or equivalent practical experience; advanced degree preferred. - Strong command of both qualitative and quantitative methods across product phases, with mixed-methods depth (interviews, surveys, usability and concept testing) and fluency in analysis choices (significance, sample sufficiency); proficient with research and analysis tools (e.g., Qualtrics, dscout; R, SPSS, or Python). SQL a plus. - A track record of building frameworks, measurement systems, segmentations, or research programs that went beyond a single study. - High, demonstrated AI fluency across the research lifecycle, paired with the judgment to evaluate outputs critically and apply them responsibly. - Evidence of building reusable AI tooling — agents, automated workflows, or prototypes — that others adopted, and a point of view on how AI-enabled research should evolve. - Highly self-directed in ambiguity, with demonstrated influence on product strategy with senior (GPM/director-level) stakeholders and excellent communication, presentation, and storytelling skills. Requirements - Nice to have: experience standing up or scaling research in a new or fast-changing area (0-to-1, integrations, or post-acquisition); experience researching AI-powered products; and knowledge of home services, marketplaces, or small business platforms. Expected Salary Ranges For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $147,100.00 - $190,300.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Role Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know which projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Growth Team The Customer Acquisition, Growth, and Engagement team (CAGE) is focused on streamlining and innovating around the new and returning user experience for Thumbtack. By adding value for users and meeting their needs, we can activate them as first-time customers and convince them to return to Thumbtack to help solve future problems by ensuring their experience was a good one. - Focus on getting the fundamentals right around core experiences like login and auth. - Build new features that allow us to better understand user needs early in their journey. The Challenge Many of the sorts of changes we’re making are unproven, and as a data-driven company, we prefer to run experiments that vet our hypotheses. As an engineer, balancing places we can be scrappy to test ideas quickly vs places we need to take more care to exercise engineering rigor and build things the right way is important. Given we have cross-functional teams, if you like looking at user problems from a product or design perspective, you’ll be a great fit for this. What You’ll Do - Drive iOS feature projects to completion, focusing on the business and customer impact of those projects. - Break down large projects into concrete deliverables and milestones that make it easy to track progress. - Work closely with back-end engineers, product managers, designers, data analysts, and other teams to gather feedback, prioritize projects, and deliver solutions. - Communicate project status to stakeholders, proactively raising potential blockers and other risks. - Explore new frameworks and processes while also being able to discuss when (or when not) to use them. - Participate in a culture that values thoughtful code reviews and frequent deployments. Qualifications - Passionate iOS engineer with experience building, testing, releasing, and maintaining apps written in Swift or Objective-C. - Proven track record of shipping consumer-facing apps that users love on the App Store. - Cross-functional collaboration and communication. Requirements - Regular communication of project status. - Proactively bring up potential blockers and risks. - Keep cross-functional partners in the loop. Expected Salary Ranges For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Company Description Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. - We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Role Description The Neighborhoods team is on a mission to transform how customers interact with Thumbtack by leveraging hyper-local social proof and community-driven insights. We are building the foundational experience that connects homeowners through their shared service needs, turning property care into a collective, transparent journey. Your challenge is to build the platform that enables this paradigm shift. You will be responsible for creating the foundation that makes "knowing who my neighbors use" a reality, balancing rapid innovation to validate these new behavioral signals with the technical discipline to build a scalable, trusted experience. What you’ll do: - Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. - Execute new ideas quickly and effectively on the backend while also being a resource to other teams and engineers. - Willing, when necessary, to solve tough technical problems at any level of the stack, and be persistent in getting to the solution. - Work collaboratively with cross-functional teams such as Product and Design to plan and execute on engineering projects. - Work on large projects and lead small teams of engineers. Qualifications - Minimum of 5+ years of experience in software engineering. - Fluent in at least one major programming language and able to switch between multiple languages (mainly Go, Python, Php, with Swift, Kotlin, and Java for mobile apps). - Solid experience building software on top of relational databases such as Postgres or MySQL. - Write high quality, maintainable, testable code. - Curious, data-driven, and a critical problem solver. - Experience leveraging AI coding-agents to deliver production software. - Experience supporting and maintaining production software platforms. Requirements - Break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products. Benefits - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Role Description We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry. What you’ll do - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria. - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions. - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria. Qualifications - A proven track record of launching impactful consumer mobile or web products that users love. - Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences. - Excellent analytical thinking and problem-solving skills combined with strong business acumen. - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment. - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely. - Comfort with and strong discerning judgment of AI. Requirements - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00. - For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. - If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. - We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring.

Role Description We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry. What you’ll do - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria. - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions. - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria. Qualifications - A proven track record of launching impactful consumer mobile or web products that users love. - Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences. - Excellent analytical thinking and problem-solving skills combined with strong business acumen. - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment. - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely. - Comfort with and strong discerning judgment of AI. Requirements - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $164,100.00 - $212,300.00. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

Role Description We’re hiring an HRBP with a knack for operations and AI solutions building — someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You’ll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars — client-facing HRBP support, AI and operations, and employee relations support — and reports to the Director of HR Business Partners. - Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning. - Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities. - Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools. - Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights. - Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently. - Build and own AI tools that automate HRBP work, iterating based on feedback and usage data. - Own HRBP’s North America emergency response playbook and support quarterly exit project work. Qualifications - 3+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined. - Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support. - Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values. - A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities. - Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level. - Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders. - Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions. Requirements - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000 - $161,000. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,100 - $144,900. - For candidates living in all other US locations, the expected salary range for this role is currently $101,200 - $136,900. - Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Benefits - Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. - We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. - Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.

Role Description As a data scientist on the experience led growth team, you will partner with a world-class cross-functional team — lifecycle marketers, product managers, engineers, and applied scientists— to build the analytical foundation that powers Thumbtack’s full lifecycle strategy for both homeowners and pros. This is a high-ownership role at the intersection of measurement, product analytics and applied science, where you will shape how Thumbtack thinks about engagement across the entire customer and pro journey. You will be embedded in the Lifecycle Center of Excellence (COE), which is expanding its mandate from homeowner lifecycle to include pro lifecycle. The team’s priorities span: - Personalized contextual communications - In-app lifecycle experiences - Foundational data infrastructure and tooling needed to deliver these at scale - End-to-end funnel reporting - Self-serve analytics tooling - Measurement frameworks that cover the full lifecycle You will use your technical leadership to: - Identify opportunities across both homeowner and pro lifecycle - Develop a unified view of engagement on the Thumbtack platform - Partner with data engineering to build the data infrastructure that enables the team to move faster - Lead long-term initiatives with significant ambiguity - Exercise independent judgment and influence senior cross-functional partners with the implications of your work Qualifications - Bachelor’s or Master’s degree in Statistics, Math, Economics, Computer Science, or another STEM field - 5+ years of experience in a highly analytical role, with strong proficiency in SQL and Python for working with large, complex datasets - Cultivated a reputation as a trusted advisor to senior leadership and diverse cross-functional teams, especially managing non-technical stakeholders - Proven track record of independently leading long-term, ambiguous analytical initiatives with measurable business impact - Deep expertise in experimental design, causal inference, and statistical methods - Experience building data products — dashboards, self-service tools, or reusable analytical frameworks - Strong business acumen and ability to connect data findings to lifecycle strategy Requirements - Build the Lifecycle measurement framework — define lifecycle health metrics for both homeowner and pro, design experiments with appropriate rigor, and navigate attribution and contamination challenges in ambiguous measurement contexts - Build relationships with cross-functional teams across pro and homeowner lifecycle - Synthesize evidence across data sources to produce insights that shift senior leaders’ mental models - Serve as the tech lead for the Lifecycle - Continue to evolve workflow automation and self-serve Benefits - For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $160,700.00 - $207,900.00 - Actual offered salaries will vary based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role