• own all aspects of outside counsel and vendor management • serve as primary administrator for Ironclad • manage AP reconciliation and finance reporting • oversee legal mail routing • manage and optimize the Legal team’s tech stack and lead evaluation/integration of AI tools • maintain and improve knowledge management systems • design and implement improvements to legal workflows

About ABC Legal Services: ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! Job Overview: The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class. This position is remote but located in the Kansas. Key Responsibilities:  - Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them - Investigates inquiries regarding hearing report results, attorney performance and attorney history - Manages various performance widgets to ensure timely resolution of compliance tasks - Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation - Monitor Learning Management System for attorneys - Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys) - Follows good customer service standards in all aspects of the job - Identifies and suggests ideas for improving system and processes - Attends weekly team meetings. Prepares and participates as appropriate - Attorney training regarding our platform - Performs other duties as assigned Qualifications:  - Ability to plan, multi-task and manage time effectively - Must have excellent verbal and written communication skills - Solid computer skills Preferred - AI Experience - Legal Experience We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! - Comprehensive Medical, Dental, and Vision coverage - PTO - Retirement plan with 5% matching - 9 paid holidays per year - Referral program Starting Pay: $15.00 -15.00 per hour Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm MST

About ABC Legal Services: ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! Job Overview: The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class. This position is remote but located in the Alabama. Key Responsibilities:  - Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them - Investigates inquiries regarding hearing report results, attorney performance and attorney history - Manages various performance widgets to ensure timely resolution of compliance tasks - Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation - Monitor Learning Management System for attorneys - Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys) - Follows good customer service standards in all aspects of the job - Identifies and suggests ideas for improving system and processes - Attends weekly team meetings. Prepares and participates as appropriate - Attorney training regarding our platform - Performs other duties as assigned Qualifications:  - Ability to plan, multi-task and manage time effectively - Must have excellent verbal and written communication skills - Solid computer skills Preferred - AI Experience - Legal Experience We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! - Comprehensive Medical, Dental, and Vision coverage - PTO - Retirement plan with 5% matching - 9 paid holidays per year - Referral program Starting Pay: $15.00 -15.00 per hour Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm MST

• Own and manage enterprise client relationships across an assigned portfolio • Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders • Drive client adoption and engagement through onboarding, training, and ongoing analytics support • Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate • Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed • Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues • Ensure client objectives are clearly documented, tracked, and actively monitored for progress • Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines • Recommend improvements to customer lifecycle processes and internal workflows • Partner with product and engineering teams on prioritisation and testing inputs • Execute corrective action plans for at-risk clients and track outcomes through resolution • Stay current on MBR products, services, and industry trends • Travel to client sites as needed