• Oversee the day-to-day administration of Salesforce as the system of record • Configure system workflows, validation rules, custom objects, fields, and page layouts based on evolving business requirements from Sales, Marketing, Customer Success, and Finance stakeholders • Manage user permissions and profiles, monitoring data quality and duplicate records, reviewing and optimizing automation • Investigate and resolve user-reported platform issues — including broken automations, incorrect record behavior, permission errors, and data anomalies • Design and maintain automation workflows supporting the full revenue cycle from Lead to Close to Renewal • Maintain and govern integrations between Salesforce and the full revenue tech stack, including HubSpot, Gong, ZoomInfo, NetSuite, Fireflies, and Amplemarket • Build, maintain, and evolve dashboards and reporting structures that surface pipeline health, conversion performance, and revenue attainment in real time, leveraging Salesforce reporting, Excel, Microsoft Copilot, and other data tools • Translate complex data sets into clear, actionable recommendations for revenue leadership • Contribute to decision support and forecasting by maintaining accurate dashboards and pipeline data

Salesforce Administrator (Sales Cloud) Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: Attention Salesforce Superheroes in the Philippines - we are seeking a talented and versatile Salesforce Administrator to join our growing Philippines delivery team. As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Sales Cloud. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Co-Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects. Key Responsibilities: - Work with clients to understand and analyze their business process - Collaborate with members to define and document requirements - Work on and resolve medium to high priority cases within the specified SLAs - Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc. - Provide end user support, working on configuration changes, bug fixes, and minor enhancements - Be the immediate point of escalation for Associate Consultants, and Administrators Qualifications: - At least 2 years of Salesforce consulting experience in Sales Cloud (and other Salesforce products) - At least 1 year of Business Analyst or equivalent experience related to tasks in Salesforce - At least 2 Active Salesforce Certifications + willingness to achieve 4 Active Salesforce certifications within your first 6 months of employment - Required: - - Salesforce Certified Administrator - Salesforce App Builder - Preferred: - - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Experience Cloud Consultant - Salesforce Advanced Administrator - Salesforce Certified AI Associate - Salesforce Certified AI Specialist - Willingness to achieve additional certifications on emerging technologies as required per role - Salesforce Certifications desired, but not required. - Great work ethic (we talk about our Core Value - Grit a lot!) - Detail-oriented with the ability to work independently and in a team environment - Creative mindset, with critical thinking for problem-solving - Must be adept to work in a fast-paced environment - Effective communication skills (i.e. able to translate technical requirements into business language) - Can work efficiently and productively by using time wisely Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. - Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. - Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates located and authorized to work in the Philippines are encouraged to apply.

• Manage and maintain Salesforce platform configurations, including user setup, roles, profiles, and permissions. • Create and manage custom objects, fields, page layouts, and record types. • Implement and maintain automation tools like workflows, process builders, and flows. • Perform data imports, exports, and data quality management. • Monitor system health, performance, and security. • Provide day-to-day support to users, addressing issues and training team members as needed. • Create and update documentation for automations and processes. • Flow error management: tracking and resolving flow issues. • Collaborate with stakeholders to gather and document business requirements. • Test and validate system changes to ensure accuracy and alignment with requirements. • Stay up to date on Salesforce platform updates and recommend best practices.

• Responsible for executing the configuration, support, maintenance and improvements of our SalesForce CRM system • Engages with sales, marketing, and IT teams to deliver system processes and capabilities of the SalesForce platform based on business needs • Provides administration and support of Salesforce database including but not limited to managing multiple user setups, profiles, and roles, customization of objects, fields, record types, page layouts and validations • Works with the Sales Management team to create and manage workflow rules, data validation, automation, and triggers; develops and creates customized reports and dashboards • Serves as liaison to the business to collect requirements, design project plans, and execution of new development requests to ensure the application is meeting business needs • Executes changes in accordance with IT change management and configuration processes • Establish and execute communication plans keeping all users informed of changes, new product updates, policies, and expectations • Liaise between Sales Team and IT to support customer needs for PacePort; train Sales Team on the use of PacePort • Provide training for new Sales Team members on "Action Selling" techniques